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Networx Systems LLC

Phone: (818) 530-2256 Fax: (866) 837-2307 3211 Energy Ln Ste 101, Casper, WY 82604 View Additional Email Addresses http://www.networx.com View Additional Web Addresses

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Description

We provide different types of services for advertising and leads for contractors in the home improvement industry.  We provide two products, one which is a subscription based service and the other is a pay per lead service.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • The business is in the process of responding to previously closed complaints.


Customer Complaints Summary Read complaint details

70 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 21
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 33
Total Closed Complaints 70

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Networx Systems LLC
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 7

Additional Information

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BBB file opened: November 26, 2007 Business started: 07/23/2004 in DE Business started locally: 07/23/2004 Business incorporated: 05/09/2006 in WY
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Celeste Kumelos, Owner Mr. Yaron Ben Shaul, Owner Mr. Steve Storch
Contact Information
Principal: Ms. Celeste Kumelos, Owner
Business Category

Advertising - Directory & Guide


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    3211 Energy Ln Ste 101

    Casper, WY 82604 (818) 530-2256

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Additional Web Addresses

  • http://www.roofingnetworks.com
  • http://www.electriciansnetworks.com
  • http://www.windoorsnetworx.com
  • http://www.landscapingnetworx.com
  • http://www.paintingnetworx.com
  • http://www.carpetingnetworx.com
  • http://www.plumbingnetworks.com
  • http://cleaning.networx.com
  • http://doors.networx.com
  • http://hvac.networx.com
  • http://remodeling.networx.com
  • http://tile.networx.com
  • http://concrete.networx.com
  • http://exterminators.networx.com
  • http://carpenters.networx.com
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Additional Email Addresses

  • - Communication/Mass Email
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Complaint Detail(s)

3/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Very unprofessional and rude salesman/ customer service representative.I have received phone call from ###-###-#### and I was ask if I can take more business.I kindly told him no and that I used this company in the past and it didn't work out. He got so angry and upset that he started yelling and telling me bunch of stuff how this system works and I wasn't closing them. I ask to speak with his supervisor and he refused to put him on the phone. Lastly he transfer a call to someone else and they hung up.Bottom line, very disappointing conversation and very rude representative.

Desired Settlement: Apology from Networx Systems.

Business Response: Our Agent ***** ***** apologized to this contractor.  The contractor accepted the apology, but requested that the original agent call to apologize.  Unfortunately that person was escorted from our building and terminated due to his behavior.  I apologize on behalf on my company again.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/3/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I keep receiving leads from Networx about 1 a week that are for very small buildings, proposed building construction ( not built yet) even thought I have reported them as non usable repeactly and they say they are a lead. This is not how the program was presented to me. I sent an email requesting the refund of all funds that are still availible "IF" they do not make the leads good, no longer send leads that are for dog houses, small building add-ons which should be classified as handy man projects not roofing contractors. In addition, I stated that if they could not do what they had promised before I came onboard with them to "Cancel" my account and refund funds.Regards,***** ****** *****-Roofing-LLC

Desired Settlement: Replace leads that were for small buildings, non-english speaking, non-contact, buildings not built yet, If leads are not replaced to cancel my account and refund remaning funds in my account.

Business Response: Dear Mr. *****, 

Please let me know what was promised to you regarding these leads and I will do my best to make it right.

Regards,
Celeste Kumelos

Consumer Response: Complaint: *******

I am rejecting this response because:
I have already sent an email to support stating the same thing that was filed in the compliant with the BBB.
I prefer to keep all correspondence in writing and still ask for a refund of funds remaining in my account.
a credit of bad leads back to my account and immediate cancellation.

Regards,

***** ******
***** Roofing and Construction

Business Response: The balance of $170 left on your account has been refunded which includes the leads that were credited back.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/24/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: There services where very poor at best. Many of the leads they provided where already used. Also the real problem is they try to steal peoples money. First my account reached `00 dollars and they refilled it for 350 against my will. I said why did you do this I did not request it. The responded as part of the package that I am using the new threshold is 100(this was never disclosed) then when that got low(which at that point I stopped even calling the leads as they where a waste of my time) I called and asked to cancel. They bagged me and they gave me a credit and said stick with it. I said ok but do not charge my card I do not want this account refilled Without my permission. He promised that it would not be done. Today I get a call because they tried to run my card for another 350. And i said good that they did not have my permission. Everytime that I ask them to cancel they become very rude and sometimes down right accuse me of wasting their time or not being good at business. It is rediculous. She actually told me that " You are an indiot You should have canceled it three weeks ago if you where not planning to CALL PEOPLE BACK" I responded why does it matter it is my money I payed for the leads and you would not refund my money anyway. Then after many insults she said fine I will cancel your subscription and good luck having any business and hung up. Unfortunately for her we are fetured as one of the fastest growing companies in the north east US so joke is on her. But these people are terrible and I have had that issue with another person there in the past.I have never had one lead that worked out from their exclusive leads program at 350 dollars plus 75 per lead. I have delt with honest companies that are great but this one is a scam.

Desired Settlement: I dont care If I get money back at this point.But please let other people know not to fall for this scam.

Business Response: Dear Mr. A***,
I apologize for the way you were treated by Ms. ********.  I was able to hear how she treated you and she was reprimanded and a note put in her employee file.  There was no reason for her to have treated you the way she did, and as our company policy dictates your request should have been an instant cancel.

Again I apologize for the way you were treated and have made Ms. ******** aware that such action will not be tolerated at our company.

Regards,
******* *******


BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/19/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: After the first attempt to cancel their services they convinced me to try ONE more month at the introduction rate. I was contacted to renew their lead services on the day of renewal. I told them I did not want to continue anymore as the services were not what they had promised. The person on the phone told me that I need to pay for the upcoming month because they pay for advertising. I told them I will not pay for a service I can not and will not use. She has since called me 3 times demanding payment. I told the agent (****) I never signed their agreement, to which she then tells me "so what your are saying is you are not a man of your word". I explained their agreement states Termination of the contract is immediate therefore I will not pay for the month I am not using. I also sent two emails so they have it in writing stating I will not pay for nor do I want their services. They continue to call harassing me, over talking me, and disrupting my business.

Desired Settlement: I will not pay for services in advance I do not want and canceled, I cancelled on the renewal day which was a Monday.

Business Response: We have cancelled this account and will cease collections.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had a contract with Networx since July the agreed deal was that I would receive between 11-15 leads per month for handyman services and they performed well for about three months.notoriously the winter months in the northeast are slower and in anticipation of this I was going to cancel my contract with them in october. However they insisted that there history actually showed an increase in the winter months and that I should also sign up for the home imp. Lead service (doubling my bill) I listened and after the first week started to complain and it went nowhere. They billed my credit card for 2 more months totalling $650.00 and currently have me in a dispute with chase over missing funds this company lies to maintain contracts that are good in the summer and refuses to acknowledge the seasonal facts of this industry and I would guess the majority of there complaints come in the winter months because of this.These internet mrktng companies have to be held to standard. The world is changing. I am a small company and have zero chances of filing suit against a company so far away feel free to contact anytime ***** ###-###-####

Desired Settlement: I want my money back. The same as my customer would if I sold them a roof and stopped half way charged them full. forced them into a collection action with there bank. And was 2000 miles away

Business Response: As these charges are currently in "chargeback" status, the bank has already given this money back to the customer.  

Consumer Response: Complaint: *******

I am rejecting this response because: This dispute was not settled by Networx out of choice. It was settled by a j.p. Morgan chase investigation over my adamant demands that they not pay Networx. Actually I back charged the charge then Networx supplied chase with erroneous Information that I spent hours of my life disputing with the investigator to discredit and supply the truths actually allowing them access to my email account for digital forensics as to the authenticity of no deleted conversations and causing bank balance problems that are still occurring NO they did not just say ( Oh we made a mistake let's correct it) and not once has a representative called or made an attempt. It is my belief this may be common practice for the company

Regards,

***** ********

Business Response: I see that there is a problem with how this customers account was handled.  I apologize on behalf of my company and hope we can make this right.  The original signup was for handyman leads, which do not have such a bad record for winter months.  Unfortunately our agents signed this customer up for additional fees, to HIGHLY seasonal services.  We do acknowledge the slowness of winter in many industries, and typically we just offer discounts to our clients if there are slow winter months.    As Mr.  ***** states, in our original agreement for $175 a month we said we would send between 11-16 leads a month.  Oct10-Nov9 we sent 20, Nov 10-Dec10 we sent 11, and Dec 11-Jan 8 we sent 16.  SO I believe we did abide by the original agreement for $175 a month.  We legitimately owe this customer a refund for signing him up for the additional services for which we know we have high seasonality.  I will initiate a refund of $350.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me. And after this refund is made available I will use it at Networx using TY my original salesman. Thank u for doing the right thing

Regards,

***** ********

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had paid a flat monthly lead fee and decided to cancel.Their rep, ******* ******, offered exclusive leads.I told him I did not want to pay for nor talk with leads for inquiry, research, services not needed now, or wanting to "kick the tire".He agreed that my parameters were within their mode of operation and said that operators prequalify all their leads as above mentioned, and I would be given live calls from customers.Also, in the event a lead turns out to not be a valid lead, it can be credited.Soon after the leads start I started to get some invalid, unusable leads.I requested a credit on 4 service request leads which totaled $180 deducted from the prepaid amount.#1 Ms. ******* told me she did not want me or anyone to come to her house because she was waiting for her insurance adjuster to look at her system. She was never available again to talk with.#2 Mr. ***** was surprised I called and did not want me to come to his house and said he would call me later. He never called and I nor Networx have been able to speak with him again.#3 Ms. ***** asked if I charged a service fee, and said she did not want me to come to her house because she was waiting for the company that did work 3 days prior, and she might call if they did not resolve her problem.#4 Mr. ****** said there was a service company at his house at that time and wanted to know if they couldn't fix his unit would I be able to come or not.They refused to credit any of the leads, even one where they could not verify if the customer had any services ever done.When I spoke with their rep ******* about this, he said he would request an exception on the denied credits because he felt they were bogus leads.He said that if Networx gave out this poor quality of leads to all their customers, they would go out of business.When I cancelled 1-24-14 with Mr. ******, he promised he would send the recording to me that day of his overstated promises for leads, yet has not sent anything.These 4 stated they did not want services from me.

Desired Settlement: Send me $180 for the 4) $45 charges of invalid, bogus leads which your rep, ******* agreed that were of no possible use to me. He said that my mistake on the credit request was that I mentioned I had spoke with the customer and that anytime dialogue occurs, they don't credit anything because they feel I should have captured the lead. I would like that conversation recording also!

Business Response: As customer states, we said we would credit for leads that were for "inquiry, research, services not needed now, or wanting to "kick the tire"".  He is asking for credits on leads that were "price shoppers".  Price shopping wasn't what we said we would credit for.  These are legitimate consumers looking to have work done.  We are sorry that the contractor wasn't able to land these jobs and have cancelled his account as per his request.  The lead service doesn't work for everyone, and we are sorry that this didn't work out for this customer, but we have thousands of happy contractors using our leads.

Consumer Response: Complaint: *******

I am rejecting this response because:

In my complaint there was absolutely no comment that any of the 4) potential customers that were bogus leads shopped or asked about prices. Even the "*****" lead that you have not been able to follow up with that you still refuse to credit. You can't twist or just make up a non-existent reason that I didn't capture a bogus lead. You were not privileged to hear the conversation I had, and I based my insistence on getting these 4 credited due to the specific reasons stated in my complaint... None of which involved any manner of shopping for prices. These were not legitimate consumers looking to have work done when they talked with me. The lead had zero possibility from the outset of my dialogue with them, regardless of whatever they did at a later time.

You have suppressed the audio tape of our basis for doing business that I requested, your own customer service rep, *******', position completely counters your position about the lead being valid, and now you come out of thin air with a very weak, invented reason to say the lead was useful in some way to me. ******* was strongly against me being charged for these leads in question. When I requested to talk with a supervisor, why was that request ignored as well as the request to have the audio tape forwarded? It is because you would be exposed to overstatements and guidelines we agreed to which you did not go along with, possibly never having meant to follow. I'm confident that all of your alleged thousands of customers do not have this degree of difficulty with your honesty and customer service or you would have no customers. That has nothing to do with the poor manner in which you have passed off bogus leads to me, even from the viewpoint of your own employee. You have a lot to learn about integrity. I still insist on the refund of $180.    

Regards,

**** ******

Business Response: I listened to the call with our sales agent.  He said we will credit for "people who don't own the home, people looking for advice, people who have no intention of doing the work, and people looking for jobs." And in fact, at the end of the sales call our agent said, not every lead is going to be perfect.  "If you talk to customer and they say they want to do the work in a month because they don't have the money now, that is good lead and we will not credit you for it".  So as per Mr. H**** assertion that it doesn't matter what they did later, we never agreed that those types of leads being credited.  After going over these 4 leads again, these were 2 customers who had already worked with another HVAC contractor and were going to call Mr. H****** back if the original didn't work out.  As per the guidelines put forth these people needed work done, and had intention to have the work done, so we would not normally credit for them.  The other two leads. We do have a 12 minute call that was between Mr. H**** and customer that the woman needed the work done, was going to do it, just needed to work with her insurance.  The 4th lead Mr. H**** just gave up too soon.  This man had his whole system replaced but was out of town when he submitted quote request.

I will refund Mr. H**** $90 for the two leads where the customer had already worked with another contractor.

Consumer Response: Complaint: *******

I am rejecting this response because:

In your previous attempt to appear to have given something legitimate, you referred to the bogus leads as price shoppers. You have withheld the audio recording as evidence to me, yet you attempt to quote from it. Now you take on a brand new defense. You mentioned guidelines... What guidelines? Yes, people needed work done, but had no intention of having me do anything from outset of the original conversation. I stated I did not want a lead from inquiries, kicking tires, people not wanting work done by me. I have no interest in someone who has no interest in my services and I made that clear from the start. Your other new defense is telling a lie about a 12 minute conversation I never had with a customer. I distinctly remember that I talked no more than 2 minutes with her as she absolutely would not bend in her refusal to want me to come out. I followed up for a week by leaving 6 messages with no return call. Your next new defense was to say I gave up too soon on a lead and that he was out of town when he called. He stated he did not want my services and that in itself was enough to disqualify the lead; I called him for 10 days with no return call; you never even got hold of him as this was disputed; and now it is a good lead? No. You conveniently ignore the fact that your own customer service rep unequivocally stated the 4 leads were poor and unqualified. I cannot accept your new twists nor the old twists when the foundation for your defense changes with each response and you lie about a conversation I had that you had to part in. You have failed to deliver on what was agreed. Do the only ethical thing by retuning all of my $180.00 
   

Regards,

**** ******

Business Response: Dear Mr. H******

I am not withholding these conversations from you.  If you would like please call me and I can play them for you.

******* *******

Consumer Response: Complaint: *******

I am rejecting this response because:

Of course you are withholding audio recordings from me. If you wanted me to have them they would have already been sent. To say anything else is ridiculous. I requested, and was promised, to be sent recordings that I had with your sales rep when I signed up for exclusive leads. I have mentioned them in each of my complaint messages, and now you try to take on a new angle that you are not withholding them. I know what I said in my conversation, and the recordings support my position I hold steadfast. Take this more seriously. Your reputation is being exposed as your lack of integrity has already been exposed. If you do not do the right thing and credit the 4 unqualified leads that were charged to me because of your dishonesty, that is a bad mark on your company name. Thus far the facts are clear that your company takes money from clients based on lies and false pretenses. I've proved that. Show it isn't so by refunding what you took from me fraudulently.   

Regards,

**** ******

Business Response: Dear Mr. ******,

I am at a loss how to respond to these accusations.  I have listened to the sales recording as well as the 12 minute call to a lead you allege didn't want any work done.  I cannot send you the recording, nor can other people in my company.  We can have you listen to the calls as we play them from our database.  I regret that you do not correctly remember the conversations, but to call us all these names is quite unfair.  Please cease your false accusations and name calling.

Consumer Response: Complaint: *******

I am rejecting this response because:

Please inform me as to why you cannot send me the recording like your sales rep said you could. Anyone who has a recording has the technical ability to send it electronically.

Secondly, you really shouldn't accuse me of name calling when there is not one time I have resorted to calling you any names. Please point out exactly what you are referring to. As to any "false accusations", all of my assertions are accurate and consistent, and it is your side of the argument who is failing to produce a reasonable defense that is consistent. I have filed the complaint because I am the offended party. No need for you to invent a false victim posture as a diversion.

When the opportunity comes for you to reveal the recorded conversations as you offered before, you say that you cannot. I will go one step further than is reasonably necessary and take you up on your offer to have me listen to the recordings since you insist on withholding them. For the purpose of listening and confirming the details, I will need to record them. I need unedited conversations that are clear and at a proper volume to record on my end for the following:

1) The initial conversation on or about December 26th and final conversation between myself and ******* ******,
2) Each conversation between myself and the 4 customers that I listed in my original complaint that are the same 4 leads in question, including the recorded consent of one party of the conversation.
3) Each conversation between myself and your customer rep, *******.

I look forward to getting this resolved.

 

Regards,

**** ******

Business Response: Dear Mr. ******, 

I believe that you are being unreasonable.  You have repeatedly called me a liar and refuse to just call and listen to these conversations, you insist on having things which are not in my power to give you.  

I will refund the $180, but not because I believe you are entitled to it.  I will refund it to you because I can see you are an unreasonable man and unwilling to accept the truth.

You should see the refund within 7 days on the credit card you had in file with us.

Regards and good luck.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

**** ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: company will not refund me for 2 bad leads that i received from there service. one of the bad leads was for a person that lived in a apartment looking for someone to work for not have work done. the other bad lead was the person gave 2 numbers and 2 differenct names neither of with get me in touch with the person/'s. netoworx refuses to issue credits i want those 2 bad leads credit and i want a refund on the money left in the account. when you have a problem you cant even get a hold of them try calling there main number you dont get intouch with anyone.###-###-####

Desired Settlement: i want my 2 bad leads credited then my total balance credited back to me i want nothing to do with this company

Business Response: Wespoke with the gentleman living in the apartment complex and he confirmed that he needed the work done and was going to pay for it.

The second lead was a call that came live into our call center.  We transferred the call directly to our customer.


Since we have been able to verify that these were good leads from people looking to have work done, our policy says we will not refund.

We did refund this customer for 2 other leads that we were unable to confirm were good leads.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.they explained why those leads wernt credited and i understand. im very satisfied with networx for working this out with me

Regards,

**** *****

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/24/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: On August 30th we were contacted by Networks to try their service. They said the first month is $75 then $225 per month if we decide to continue. They sent us their agreement to sign and we did. The next month we received customer leads but no actual business. They called and asked how we liked the service and we said that it is not working for us. They guided me on how to work the system and I followed their exact instructions the next month. I still did not get jobs from their service. In November we sent an email to cancel and they called back the next day saying that we should try again. I said that they needed to speak with my wife (who is part owner of the company and in charge of the finance side). The rep on the phone called my wife and they discussed the fact that there was a huge lead in the works and that we should stay on another month. After some back and forth discussion we decided to stay on another month. Once again the customers were not calling back and I found it strange that I always had to leave a message or send them an email to follow up. Since we were getting uncomfortable with this process we decided to cancel, agian. Nothing panned out since the time we signed the agreement with them. On 12/23, my wife sent an email to their *******@networx address that afternoon stating that we are cancelling before the next billing cycle. It is stated in the agreement that the customer may terminate by email. That is exactly what we did. Immediately following they called me and I did not have a second to speak with my wife at that time, so I was not aware that she sent it yet but I did know she was going to do it. ***** from Networx called me and said whats up with the email. I receive emails from them all the time. I thought they were talking about one of the emails they sent me. I told *****, what about the email? And he did not properly disclose what email he was referring to. Networx even taped the conversation and it is blatant that he did not disclose what email he was referring to. Since we followed the terms of the agreement and notified them through email that we wanted to cancel we are done with this service. They keep calling, saying that they cannot process payment. I spoke with them many times and emailed them saying that we do not want the service and we are well within the terms of your agreement. They keep badgering me and are very unprofessional. They do not follow their agreement terms and they are sneaky and throw sales pitch after sales pitch swindling another month out of people. I have the agreement, I have the recording of networx not properly disclosing what they were calling for and I have all emails about cancellation. I also have a big write up on them that this company is a scam from scambook.com.

Desired Settlement: Since we cancelled along the guidelines of Networx agreement we want them to stop calling. For time and suffering we want the previous month back of $225.00.

Business Response: We did receive the cancellation email from Mrs. XX, and upon follow up, the owner of the company said he was happy with the service.  It was a misunderstanding as the husband and wife (business partners) were not communicating with each other. On our end, we got an email, then we called the customer and he said he was happy and DIDNT want to cancel.  We assumed that he changed his mind after sending the email and talking to us.  We DID send them an email confirming that their account would remain open after we spoke to husband, to which there was never a response saying that they DID in fact want to cancel.  Their credit card was declined, and when we called for payment the wife informed the husband that she had cancelled the service.  She thinks that because she sent an email she shouldn't have to pay according to terms of service even though her husband agreed to continue with the service. 

Consumer Response: Complaint: *******

I am rejecting this response because:

As I stated in my initial communication, between the time my wife sent the email and the time of the phone call I received from Networx was quick.  Work is a main priority.  Communication between partners happens on a daily basis and sending an email canceling the service (as per the agreement) should be sufficient.  A follow-up phone call, which the reason of the call was NOT properly disclosed, should not be the reason we continued to get harassed from this company. 

Regards,

**** *******

Business Response: The customer has not been called since 1/14.  We will cease collections on this account.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

**** *******

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/7/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: this company is a complete bait and switch scam, they call you pretending they are a customer looking fora contractor, then when you call them back they try to sell you a monthly service for a flat fee ,supposedly providing unlimited leads of customers needing your service, they claim you can cancel any time , but low and be hold you can never get them on the phone to cancel,all they want is your credit card, so they can keep charging you without you being able to cancel, i feel totally stupid for falling for this, had to cancel my card,hope nobody else has to experience this, being a contractor i know how tough these past years have been, and how tempting it is try something that might help your business, but if its too good to be true it usually is , this company is not part of the bbb, do your homework, this company preys on hard working people, do yourself a favor and avoid this company at all cost

Desired Settlement: want my $50 back and cancel my agreement

Business Response: The customer needs to follow the terms on contract.  Leave message or email customer service to cancel.  $50 is nonrefundable as per contract.

We are not a scam.  We have customers who have been signed up with us for over 8 years. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/2/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We signed up for networx a little over a year ago.The first few months were a bit slow but it turned out after I called customer care that we were at least breaking even on our $375 monthly bill and the customer care agent Talked us into keeping service with them. several months ago we came across another lead generator service that was a fraction of the cost and pproviding many more leads than networx and I decided since we were only breaking even and/or very little profit from networx, I would cancel service with them as they are a month to month service. To avoid long sales pitches which I had received the last time I called them and other issues of being charged after cancelation from another company, I had my debit card blocked from Networx before the next billing cycle as far as I know. Networx called me and said that the card didn't process and asked for payment. I Said we don't need service with them any more. I got a long sales pitch a asking "what if we do this or that" same one as before I said no and hung up.Now ii get phone calls a few times a day from the same customer service agent telling us they can't cancel my account until I pay them $375. How is this if it is month to month and it is so hard to cancel over the phone in the first place. I need answers!

Desired Settlement: I need Networx to cancel my account as I asked them to.It is a month to month account which gives me the impression that you pay a month to get a month of ser ice. No more phone calls as well and We don't owe $375.

Business Response: On June 26, 2013
Mr. ******** signed up for our service. 

 
On July 30 he called to cancel and our agent gave him some ideas on how to capitalize on the leads.  At that point he said he “wanted to give it another shot”.

 

On Aug 13 he called to cancel again and our agent spoke with him.  In this call our agent went over his leads in detail.  He once again agreed to stay for another month.

 

Approximately a month later on Sept 19 Mr. ******** updated his profile on Networx.

 

He paid for the service on Aug 25, Sept 25, and Oct 25.



On Nov 26 our agent, Victoria Meredith, called Mr ******** because his credit card had been declined on Nov 25.  He did not request to cancel.  Victoria Meridith wrote in the customer account about the conversation she had with Mr. Atchinson, "This guy has tried to cancel before. This time he stated that he wanted to put it on hold for a month because he is using red beacon.  Got him to admit that our volume was fine and it was his issue that he hasn't called the leads. In the middle of disconvery he disconnected the call. I called back and left a voicemail letting him know that he needs to take care of the payment before we do anything with the account".   Ms. Meridith called 3 times from Nov 27 until Dec 3, and she called Mr. ******** 4 times on Dec 4th .  Up until this point Ms. Meridith was under the impression that the customer wanted to put his account on hold, and she was just trying to get that accomplished for him.  In our system putting an account on hold lets the customer keep his spot without paying and he can reactivate account at anytime.  If a hold is not properly recorded in our system that customer’s spot can be sold, and as we have a limit in the number of contractors per area he might not be able to get the spot back.  Ms Meridith was trying to make sure that customer did not loose his spot as he stated he had wanted to put account on hold.  When he answered the phone on Dec 4th at 1:10 pm, Ms. Meridith stated that she needed to get the account current before she could put in an account hold.  The customer replied “that's not true we have a lawyer” and then he disconnected the call.

 

We cancelled his account at that time and no further calls
have been made to him.

 
In summation, Mr. ******** agreed to continue the service, paid for the service for 3 months from the time of last cancel request.  He then lead us to believe he wanted to put account on hold.  To avoid him loosing his spot on our service we made every attempt to contact him to get that change recorded in his account.  In that series of events our agent attempted to contact him 7 times over 8 days. When he finally answered it was clear he was unhappy and his account was cancelled and no further attempts were made to contact him. 



BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

11/20/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I originally signed up with Networx.com on August 28, 2013 with the special offer of $75 with the understanding that it will be $200 per month after to be billed on the 28th of the month. I received 16 leads during September 2013 which I promptly contacted, I only met 5 customers and the rest were contacted by phone, text, e-mails of which I got no replies. In October, 2013 I received 17 leads, but after numerous attempts to contact those customers, NONE replied. I called Networx.com to cancel my account prior to the September 28,2013 billing. They did not want to cancel my account, they talked me into trying another month, which I did. Since I knew their tactics, I contacted my credit card company and asked to block any billings coming from networx.com. I contacted Networx.com on October 26, 2013 to cancel the account, but they were closed on that day. Now I keep getting calls from someone named ********* daily about the amount, threatening ACTION. I told her "I DO NOT WANT YOUR SERVICE" and to stop sending leads, but she refused and said that I must pay the $200 thru November 28, 2013.

Desired Settlement: To stop harassing me about the $200.

Consumer Response: Hello,
 
Please disregard this complaint as it has been resolved. 
 
Thank you.

Consumer Response:

Complaint Detail
I paid the merchant $100.00 to cover services from 10/28/13 to 11/28/13. ********* ASSURED me that I will get leads thru 11/28/13. I tried logging into my account today, and it was denied. I called customer service and they informed me that my account is inactive.
Desired Settlement
Issue a refund to my credit card.
Desired Settlement: Refund

Consumer Response:

Complaint Detail
I made an agreement with Networx.com to provide me customer leads involving home maintenance/repairs from September 28, 2013 thru October 27, 2013. I received 17 leads during that period. I contacted the customer, within 10 minutes, when the lead is delivered to my cell phone. I leave a message, I e-mail, I text message the customer and NO RESPONSE. I follow up again the next day, no response. 2 or 3 customers answered the phone, but they said they'll call me back, and NO CALL BACK. I do believe these are MADE UP leads to make the contractor believe that they are actually getting support from this company. When I complained to customer service, they claimed that I don't call the customer fast enough. Up to today, I received NO CALLS BACK and NO RESPONSE to my requests.
Desired Settlement
Refund of $200.00
Desired Settlement: Refund

Business Response: Hi ******,

I apologize for the delayed response. As a company we pride ourselves on top notch customer service and professionalism. The customer service agent you were dealing with misled you into thinking we would be providing a full month of service at half cost. In reality she had deactivated your account. She has since been let go and I sincerely apologize for what happened. We will obviously immediately issue a refund for the $100.

In terms of the quality of the leads; we do our best to bring in high quality leads. We know that there will always be shoppers, or even bad leads. That is why we don't charge per lead rather, as a monthly subscription. We have actually confirmed that out of the last 15 leads we sent you, at least 5 have already been closed by some of the other handymen in the area. That being said, lead generation doesn't always work for everyone but perhaps in the future you can try us out again.

You should see the refund in your account within the next 48 hours.

Regards,

Consumer Response: Better Business Bureau:

* **** ******** *** ******** **** ** *** ******** ** ********* ** ********* ** *******, and find that this resolution is satisfactory to me.

Regards,

****** *****

BBB's Final Determination: Consumer accepted resolution offered by the business.

11/5/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: We signed up for this contractor lead service. Networx employee ***** put us in the wrong "zone" for 3 weeks, we received no leads that we could realistically use, they were all over an hour away. We told ***** this during the initial call and she assured us we would be getting closer calls that the towns she listed were just a general area. She also told us the first month was $50 and then $150/month after that. After 3 weeks of useless calls **** called us from Networx to tell us ***** was new and had made a mistake and put us in the wrong "zone". He said he would fix it for us, which he did. Although we had received no good leads yet we agreed to try a few more weeks to see if the "zone" change would help. After 2 weeks of still bad leads we called to cancel. Barbara told us she would cancel us but we still owed $175 for the current month. ***** had told us $150. Regardless of the amount we told her we were extremely dissatisfied with the lack of professionalism, the bad leads and the fact that the prices did not match. We would not be utilizing the leads this month and wanted to cancel immediately. A week later my card was charged $170 and that caused an overdraft fee of $30!!! The way these people speak to customers is so unprofessional and we never received a single response when reaching out to the leads, all we got was voicemails and no call back. I also submitted my own request for service and never received a single call from a contractor. When I brought this up with the manager at networx she chastised me for submitting a false lead and said that would just annoy the other contractors.

Desired Settlement: $170 plus overdraft $30

Business Response: ********,


 
We are very sorry
to hear that the service did not work out for you. We record all our
calls for quality assurance and went back to find out exactly what
happened in this case. Here are the facts:
 
There were several
calls between our sales agent and both and you and ****** on 9/18/13.
Our sales agent specifically mentioned to both of you that the territory
she was offering you was ****** and ******** Counties. Both of you
stated that you did cover this area. When the sales agent listed off
some cities within these counties, however, you were unfamiliar with
them. When monitoring the sales call, our quality assurance team noticed
that you were not certain about the area, so we proactively reached out
to you to see if another area would be more suitable. One of our
customer service agents spoke with you on 10/4/13 and he switched you
into  ******** and ****** Counties with your permission, which was a
better fit.
 
Regarding the
pricing, the sales agent mentioned the correct pricing twice in her
calls with you: $50 for the first month and $175 recurring. There was no
mention of $150 anywhere in any call. We are very strict with our sales
agents and force them to state the pricing at least twice in any sales
call. The agent followed protocol here.
 
We have a very fair
cancellation policy: Unlike most companies with automatic billing, we
send a reminder email 7 days prior to billing any of our clients. If a
client has any issues with the service and does not want to continue,
they can contact us before the billing date. This policy is stated in
the sales call and also sent via email in our Membership Agreement to
make sure all new clients are aware of how it works. We sent you a
reminder email on 10/11/13, exactly 7 days before your billing date. We
did not hear from you and as agreed, we attempted to run your card for
$175. It declined. At that point, our customer service team reached out
to you to let you know the card did not go through. Only then did you
request to cancel. We had already paid for your advertising since you
did not contact us to let us know that you had no intention to continue.
Consequently, our agent explained that we will cancel the service, but
there is an outstanding balance of $175.  On 10/30/13 the outstanding
balance was collected and your account was cancelled.
 
We sent you a total
of 14 leads and 6 of them came after 10/4/13 when you were in the right
area. Most of these leads were converted into jobs by our other clients
who received them. You are not supposed to get a response from the
leads because you are supposed to respond to them. The contractors who
call quickly and persistently succeed in converting the leads into jobs.
Several of our clients have been with us for years in this area and
have been very successful. Furthermore, regarding the lead you attempted
to submit, our system will block a lead if we see that it comes from a
phone number or email address that matches one of our client's contacts.
After all, we do not want our clients to receive a bogus lead.
 
In conclusion, we
did not find any wrongdoing on the part of our sales or customer service
agents. All agents were honest, patient and professional in all their
dealings with you. The only minor mistake was that our sales agent could
have been more curious about the territory and discussed other options
with you when you were not sure about certain cities. Again, both you
and ****** stated that you covered ****** and ******** Counties, but the
agent could have probed further based on the lack of clarity from you
when you didn't recognize several cities in those counties.
 
We would be happy
to provide you with all recordings between our companies so you can hear
the above facts for yourself. We care about our reputation and we hate
to see any customer leave with a bad taste in their mouth. We decided to
refund the $175 plus the $30 overdraft fee to show that we are a
company with integrity and even if there was a misunderstanding that, in
the main, did not stem from our side, we still want to end the
relationship in a positive way.
 
We wish you success. Refunds usually take 2-3 business days to show in your account.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9785303, and find that this resolution is satisfactory to me.
The woman I spoke with when I canceled informed me that only 1 of the leads had actually resulted in a service call.  She told me the name of the company and the amount of the call.  I am a stay at home mom and every lead comes to my phone my respond right away with a phone call and email.  None of my phone calls were Eber answered and none of my emails were responded to by potential customers.  This is the reason we put in a"fake" request to see if it was even a real service.  We were extremely dissatisfied with the service, especially they way the customer service spoke to us Using unprofessional phrases such as "like" "umm" "uh Yea so". The first conversation I had with someone she called me and said "uh Yes so like um I spoke wit yo husband and uh he tol' me to uh call you and you will pay", she did not explain the service to me I had to ask her to. She was extremely unprofessional. 
Regards,

******** ******

BBB's Final Determination: Business offered a partial (less than 100%) settlement which the consumer accepted

10/3/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I originally got a cold call from a sales agent for networx in the early part of 2013. The sales agent was very pushy and tried to pressure me into signing up right away. He repeated several times that they only allow a certain amount of companies at one time within a region and once it is filled I would not be able to sign up. I said I would take my chances because I wanted to research the company before I just handed over my credit card number to a person who calls me unsolicited. I was basically told that I was an idiot for not jumping on it now and he started to throw numbers at me telling me they are all facts. I also advised him that I use HomeAdvisor and he said that HomeAdvisor lies and sends alot of false leads. I told him that I did not think it was wise to insult another company that is in the same business as it is not a practice I do. But he assured me that it was and all his numbers are FACTS, so I asked him how do I know they are FACTS and not just numbers you are reading to me. He hung up on me at that point. Two months later I was contacted again and decided to try it out for the $75.00. I was told I would receive an email PRIOR to them billing me for the next month. I received NO email and they could not explain why because while I was on the phone with them they sent a test email and it worked. I told them I did not want to continue and they said it was too late and that I still have to pay the $225.00 regardless of not receiving an email. I pointed out that in the contract it says they would in fact send an email. But, I was told it was still my responsibility to keep track of it. Being a business owner and working a full-time job, I have enough to keep track of other than their emails that are not sent.

Desired Settlement: I would like the current amount owed of $225.00 to be dropped, I no longer wish to continue service with the company. I was expected an email before my next billing period which I did not receive. I feel they did not uphold their end of the contract by sending the reminder email, so I should not have to pay for a service I no longer want.

Business Response:

Hi *******,

 

We closed your account today and will waive your balance due.

 

Our system shows that an email was sent to you on 9/23 informing you that your billing date was coming up. Perhaps it went to your junk mail, you deleted it by accident, it was filtered to another folder, etc. There are multiple reasons you may not have seen it. Regardless, we are very transparent with our cancellation policy on the initial sales call and we also state the bill date and cancellation policy in the Membership Agreement, which you signed. The email we send 7 days prior to billing is simply a courtesy to our customers to remind them of the upcoming billing. As I'm sure you know, most companies do not go out of their way to send reminder emails. Most companies charge and then send a receipt.

 

Despite all that, we have decided to close your account and waive your balance because we care about our customers and don't want anyone to leave on a bad note. We wish you success and please keep us in mind in the future.

 

Regards,

 

 

***** *******
Networx Customer Satisfaction

Consumer Response: Better Business Bureau:

Networx, I understand what your cancellation policy stated.  Perhaps your system failed to send the email evev though your system shows it did.  I was told by ******* she was not able to see when the actual email was sent.  But, I can assure you I did not get it and I am not trying to get a free service.  I intended on cancelling when I got the email I was told I would get by your agent and stated in the contract.  Perhaps your company should change your policy as there have been several complaints on the same issue.  Why not send a courtesy reminder email to renew after the initial thirty day trial period and give the customer the option to be autobilled.  I tried to be nice and explain to your agents I did not want to continue, its a shame I had to take it this far.

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

******* ****

BBB's Final Determination: Consumer accepted resolution offered by the business.

9/11/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The leads being submitted to me are not good leads as the sales person said and contract said good leads will be provided I signed up with networx several months ago and had the same problem. The leads that they provide you can not get in touch whith the customer. Or the customer wants general information with no work. Last week I decided to give them another try. the first lead wanted general info the second lead the customer is all over the internet requesting services from all the lead service providers. the third I did talk to but was not interested in my service. the 4th lead was not sure what she wanted and said she would call back the 5th lead was a one time service for $30.00 ii have been receiving leads about every 4 days but today when I called I couldn't get ahold of anyone and I left voicemail stating I wanted to close my account and received 2 more leads within minutes after leaving the message. the leads are no good and price is to high for one time service I cant even access my account I requested a password and the sigh on page stated on was sent to my email and im still waiting no login info at all

Desired Settlement: I want a refund from the 4 th lead and on. all the leads are not quality leads so all the money should be refunded

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
****** G. credited me with one not some so the stamen is not true. I called to cancel my contract not to be on the phone tring to be convinced that I need to stay. the last leads sent to me are no better than the previous leads. One lead was from Seguin tx and the lady wouldn't talk to me because I didn't live in Sequin. Not a 40 dollar lead I can afford

Business Response: There was no refund issued. The customer indicated multiple times that he would like to continue the service and even already paid for an additional month of service. We are unsure as to what the issue is here and why this is still unresolved on the BBB.

Business Response: I see now. I submitted a clarification but we did not refund this customer. He is happy with the service and for some reason never chose to resolve the issue. This is the second time now that this customer has submitted a BBB complaint for no apparent reason.

*****

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

8/27/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Signed up for service, figured we would give them a try. First lead was completely bogus and on a bad side of town. Signed up for service despite bad reviews (stupid on our part) and figured we would give them a try. We never authorized them (or signed anything) to take $300 out of our account which they did anyway, got our first lead and it was completely bogus. We called to cancel, got some real condescending jerks on the phone who, when asked for a Supervisor, told me he was out of the office or on another line and then when I finally got a Supervisor he tried to sell me for 20 minutes as to why we need to stay with the company....needless to say I requested a full refund and seriously have doubts I will see one. I called the bank to make sure no more charges get taken out.

Desired Settlement: Requested a refund in the amount of $300 from Networx, have serious doubts we will see one.

Business Response:

We take all complaints seriously and seeks to find a resolution in all cases. After reviewing this complaint we found out the following:


The client joined on 7/23/13. On the following day, the client called our customer service department demanding a refund. The call was transferred to a manager and the manager offered to refund the client if he could not resolve his concerns. The client had some concerns about how our billing works and about the sales agent who signed him up. The manager explained how our billing works and stated he would listen to the sales call for quality assurance. The client accepted this and agreed to judge the service on 30 days.

On 7/30/13, the client called back in claiming that he received a bad lead. The call was transferred to the same manager who attempted to explain our credit policy to assure the client that if the lead was not valid, it would be credited. The client did not allow any explanation and demanded the initial charge be fully refunded. The manager agreed to do so and the refund was submitted immediately after the call ended. The account remains closed at this time per the customer's request. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

7/31/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Networx provided two leads for us to contact. However, the leads stated they did not call for our service. No response from Networx Networx promises to provide exclusive leads for a fee of $300.00 per month. As of the 23rd of June, Networx began sending us leads. The very first lead, was a customer needing a well drilled. We are a sewer and drain cleaning company! The next day, at 8:am in the morning, a customer returned our call and stated she did not contact Networx for a sewer and drain cleaning service. I have contacted Networx and left messages regarding our first two leads from Networx. No response has been forth coming.

Desired Settlement: We will finish our contract and desire to have the first two (as of this date: 7/25/13) false leads replaced. We do not wish to continue being listed as a well repair or replacement service. We do not want to be listed as a septic system service company or plumber. We are a sewer and drain cleaning service...That is how we prefer to be known by Networx and do not want any leads sent to us that do not correspond with the service we are licensed for.

Business Response: Business Response /* (1000, 5, 2013/07/28) */ We pride ourselves on top notch customer service and always respond within one business day to any inbound voice-mail or email. This customer did not even give us a chance. We received their voice-mail for a call back on the morning of 7/25. Within 45 minutes of receiving the call they had a call back from an account rep who figured out pretty quickly that the sales agent misunderstood the types of leads they were looking for. They were immediately issued a full refund and the account was deactivated. Between the time of the customers voice-mail and our return call which was within 45 minutes of receiving the voice-mail, this customer had submitted a complaint on the BBB, called his bank, submitted a negative review on a third party review site, and called his attorney. We were never given a chance to even speak to the customer and properly deal with the situation. It was an error on our part and he should have never been signed up. But this is not how we do business and would at least expect an opportunity to speak with the customer before multiple complaints are spread all over the web.

Consumer Response: (The consumer indicated he/she ACCEPTED the response from the business.)
Networx responded to the complaint to BBB with a call to us at Anchor Sewer and Drain Cleaning Service stating we were correct in our complaint against Networx. The manager for Networx advised us that we did not fit neatly into many of the categories Networx offers their clients to choose from and since there were so few categories for us to be listed in, we should receive a refund and the contract be discontinued.
I will say our experience with Home Advisor is not the same as Networx in regard to fitting us into categories to be chosen from for service. In my opinion, I believe Networx would benefit from observing how other lead companies classify and categorize other sewer and drain cleaning companies.
We have received a refund. However, I feel it is shameful on Networx's behalf to only respond to our complaint when The BBB submitted our complaint to Networx.
****** ********

BBB's Final Determination: Consumer accepted resolution offered by the business.

7/30/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The company had assured me the would email me prior to the billing of my credit card and there was no notification yet they billed the card. I was skeptical of there service when I got the sales call and took a 1 month trial membership with the condition that prior to the next billing cycle I would be notified. As anticipated the referrals were miserable at best, wasted a lot of my time and low and behold there was no notification of the next billing that they did on a Saturday. I called when I noticed the bill on my credit card and they have refused to refund the $325 billed. Had I checked the company out with the BBB I'm sure I would not have signed up for the service and by the way I never did sign any contract as the salesman claimed.

Desired Settlement: I would like the 325$ refunded

Business Response: Business Response /* (1000, 5, 2013/07/18) */ After reviewing this account, we decided to refund your last payment of $325. We strive to keep all our clients happy and satisfied. We sent you 12 leads and for whatever reason, they did not work for you. We have a fair cancellation policy and go out of our way to stress it. Despite all that, we do not want anyone to leave Networx with a bad taste in their mouth. Therefore a refund has been processed as of 7/15 for the full $325. We wish you well.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

6/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ****** ********, with the Customer Satisfaction Department, of Networx Systems is very unprofessional and rude When speaking to ****** ******** today, May 20, 2013, I, ******* **** and ****** **** (the owners of ********* *** of *** **** called to close our account due to their sales guy misinforming us on their services and we requested a credit of $65.00 (funds that are left on the account). Mr. ******** was extremely rude and condescending in his answer of why we can't get our money back. When informed of our options we requested the last of the funds to be used as directed and wanted to know how to close our account and a direct number that we could call to confirm the closure due to having issues reaching anyone at their business. At his first attempt he did not want to supply us with a number and tried to savage the relationship. After I, ******* ****, insisted on a number he immediately got offensive and said don't call the number that is on your caller ID as this was his direct number and that we should just call customer service. When asked for the customer service number he was very rude and told us that we can look at our caller id on our cell phones and when we insisted on a number he rattled it off so fast and then hung up the phone, which left me having to go back to our agreement paperwork to confirm the number. When I called the customer service number XXX-XXX-XXXX to close the account, Mr. ******** answers the phone and the first thing that came out of his mouth was "so you all did not need my help any way"; I said excuse me is this Networx, and he said yes you are speaking to them, and that he was the person that I just got off the phone with. So I asked for customer service and he said you are speaking to them, so I nicely explained who I was and why I was calling to close out our account, he hastily said your account is being closed now, so I asked for a time frame of when I should receive confirmation, and if I don't I wanted to follow up; He said that I should receive an email confirmation in 5 minutes or so, so I said thank you and hung up the phone.

Desired Settlement: A refund of the $65.00, which is the amount that is remaining on the account, and then a closure of the account so that we are not charge any additional fees, etc for services that we don't want.

Business Response: Business Response /* (1000, 5, 2013/05/26) */ Our customer service agent, ****** offered Mrs. **** the options of either having her $65 balance used up in service leads or refunded to her. There was a misunderstanding on ******'s part of our refund policy with the service option that Mrs. **** purchased from us. The balance of $65 has been fully refunded to the client. Networx is sorry for the misunderstanding. Consumer Response /* (3000, 7, 2013/06/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) The fact that ****** is saying he offered us the option of a full refund is totally false. He had refused several times to give us a full refund and kept insisting that we let the leads play out because otherwise we are just throwing away our money adding again and again that Networx would not refund us anything. To add, ******'s persistent madness went on for several minute saying things like "the next time you want to just give away money write the check out to ****** ********." He was and is totally wrong no customer that spends his hard earned money for a professional service deserves to be treated this way. Business Response /* (4000, 9, 2013/06/06) */ The customer had asked for a $65 refund and that was applied to the account. After investigating the calls we acknowledged that ****** was wrong and should have offered the refund. Again, we apologize for the inconvenience and the refund has been applied.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/30/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They charged me $100 for one month service and only got 1 lead in 16 days. I told them to cancel my account but they dont cancel it. I sign up for 1 month service with them. In 16 days of service I only got 1 lead worthless lead. I called them to cancel my account today and they do not listen to customers. They said that they wanted me to wait the entire 30 days to see if I get more leads. I told them that I dont want to wait, I just want them to cancel my account and that they can keep the $100 dollars. The sales guys would not listen and just kept using abusive sales pitches to get me to agree to not close the account. I am a sales guy and I undertand exactly what they were trying to do. Still I told the guy to close my account. He said fine. 1 hour later another guy calls me and try them same sales pitch again. I told the guy to close the account, I probably told them 50 to 60 times today to close the account and they kept talking about they could do. I did not read the BBB reviews, I wish I had. This company is worthless they just steal your money. I called my bank and put stop payment on them , so even if they try to collect in the future they will not be able to. I need them to close my account and never call me again. This is not a professional company and they are out just to steal from people. To future clients if you are reading this, stay away from this company, it will save you a lot of headaches.

Desired Settlement: I need them to close my account and never contact me again. I also need them to refund me the $100 I paid them. $100 for a worthless lead is too much.

Business Response: Business Response /* (1000, 5, 2013/04/04) */ Mr. ****** had inquired about buying cleaning leads from our company. He is an area which was not previously being advertised for. Therefore, when his account was activated on 3/14 we only then started marketing in his area. It can take up to 2 weeks to start seeing results in a new area. All we were asking was for him to give it the full the month he signed up for and he will see the leads. If no leads were to come through, we would never expect him to pay. This was the point that customer service was trying to get across to him. It is a real shame too because he was the only company in this area and would have been receiving exclusive business at a very reasonable cost. Unfortunately we are unable to refund the $100, as it is clearly stated in the signed contract. We buy into the advertising ahead of time and usually take a loss for the first 30 days in order to start seeing a good lead flow. Consumer Response /* (3000, 7, 2013/04/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I need my money back. Business Response /* (4000, 9, 2013/04/15) */ Unfortunately as previously stated we are unable to provide a full refund. However we will provide a prorated refund of $53 for the 16 days of service that was remaining on your account.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/26/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Salespeople lie, No leads. They refuse to cancel my contract, on request per contract agreement. Networx told me they guaranteed enough customers thru the "exclusive referral program" that gives me first leads. To cover the $500.00 per month fee. As of three weeks of signing the contract (March X XXXX), I hadn't received any referrals. I called to cancel and was told to give it more time, and I wouldn't be billed again. nearly another month goes by. I receive two bogus leads. one is an apartment complex that would not let me treat. the other, tells me Networx gave them a competitors name, then she hung up on me. I demanded cancelation and a refund. They refused. AGAIN!

Desired Settlement: $500.00. They never made good an their promises. The respectful thing to do is refund my money and cancel the contract. The contract reads I have the right to cancel anytime. They should have accepted my request the first time.

Business Response: Business Response /* (1000, 5, 2013/04/23) */ ******, Your account has been closed and your credit card has been refunded. We are a company with integrity and own up to it if we do not produce for a customer. Our exclusive lead program has been very effective for the vast majority of customers, but there are some areas that have been tough for us to produce leads. We have nearly ten thousand companies listed with us and very few BBB complaints comparatively. Please see any competitor's BBB reviews and you will understand what I mean. Unfortunately, we were unable to produce enough leads for you and we have refunded you in full as a result. Although it is extremely rare, the few other customers who did not get leads in their first month are understanding and realize that they will get what they pay for or they will get their money back. We don't want any hard feelings, so we will simply close your account now and refund all your money. $500 will be back in your account in 2-3 business days. Regards, ************* Networx Customer Satisfaction

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/22/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: After hounding me (over 2 hours)on Thursday and 30 minutes on Friday about not wishing to renew the service because of the lack of good leads I told him I do not wish to renew and I hung up. Phylip called back and started over I told him I'm done and hung up. He called back again and my son yelled cancel the service. I got home and there was an email the service was cancelled. I called and asked why the service was cancelled prior to the end of the service date I was told thats the way they do business. I asked for a week refund I was told they do not give refunds

Desired Settlement: DesiredSettlementID: Refund A refund for the week amounting to $43.75

Business Response: Business Response /* (1000, 5, 2013/04/15) */ As it is stated in the signed membership agreement, "the customer may cancel at any time. Such termination will be effective immediately and will not be renewed for an additional period. Due to the fact that Networx is buying advertising for the customer, no refunds for previously paid amounts will be given." That being said we will refund you the prorated amount for the remaining 6 days left. It amounts to $35.

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/22/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Unprofessional and Very Rude Customer Service Reps. I called in to cancel my service and was harrassed by the first rep I talked to Patrick, I asked to speak to a supervisor and he transferred me to Brad. I explained to Brad that I was in a hurry and just needed to cancel my service. I was asked why and I told him wasn't happy and it wasn't generating enough business. He continued to ask the same question over and over and I replied with I just want to cancel my service. I must have repeated myself 10 times just going around in circles and then got hung up on. I called back right away and patrick answered the phone I immediately asked for a supervisor was put on hold and patrick came back stating he was the supervisor. I then asked to speak to a supervisor again or someone higher them him and he transferred me to Brad. I'm taking it as there are only 2 people that work for this company, Brad and Patrick. I then processed to ask Brad to speak to someone higher in authority and he stated there was only Patrick and himself. I then asked to speak to the owner and he proceeded to tell me the owner was to busy playing golf to talk to me. Nice. I got NO WHERE with this company. I was harrassed repeatedly about why I wanted to cancel and I gave the same answer over and over and saying I had to get off the phone to go to work. I asked one more time can you please cancel my account and finally he said it would be cancelled I ask for a confirmation he said it would be emailed I asked when should I receive it he told me have a good day and hung up. I run a company and have for 20 years and never in my life have I ever had so much trouble trying to cancel a service like I had with this company. Goes to show I should have checked here on the BBB before hiring them.

Desired Settlement: I WANT MY ACCOUNT WITH THIS COMPANY CANCELLED ASAP!!!!

Business Response: Business Response /* (1000, 5, 2013/04/17) */ Dear Mr. ******, I would like to sincerely apologize for the way you were treated. I would like to assure you that we took this occurrence very seriously and we have already started implementing some serious changes in the structure of our customer service department. The way you were treated was unacceptable and certainly does not reflect the values we strive for as a company. Your account has already been canceled and you were not charged for an additional month of service. In addition, we will be refunding you for your previous month of service as well. Again please accept our sincerest apologies and rest assured that this is something we take very seriously and has opened our eyes to some personnel changes that needed to happen. ****** ****** Networx Systems LLC

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/16/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Continued to Bill my credit card on file after requesting cancelation of service. E-mail request was sent along with a follow-up phone call. On February 27, 2012 I contacted customer service several times without getting through. I kept contacting them and finally spoke with Brad Sherman indicating that I needed to cancel my service because I have not received a copy of their W-9 and Business Liability Insurance as this was being requested from our accountant. On December 2012 the tax laws now required all companies to W-9 any service provider receiving more than $800 in fee in an calendar tax year. (Refer to the IRS.gov website for more information.) Brad indicated that he could provide the appropriate documentation prior to the next billing date. On March 1st, 2012 I received and e-mail from Brad which included only the W-9. I called Brad again and informed him that I still needed a Certificate of Insurance to continue business. He stated he was continuing to work on this and I would receive a call from his supervisor. Days went by and still no documentation was sent to our office. I called several times and was sent to voicemail, time and time again. By this time they charged my card on file for another billing term. I finally received a call back from a supervisor and they indicated they could not provide me a copy of their Insurance and they would not provide me a copy of their insurance. I told them they needed to cancel my account as agreed per our conversation with Brad in February. He stated he would cancel my account as of today but would not provide a refund for services. I asked why and he stated they don't do refunds, I then stated then my account needs to remain open for the remainder of the billing term so that we may receive the leads if we paid for that month. He indicated that he would not do that and was going to cancel my account and NOT issue a refund or partial refund for the billing cycle. I told him that he couldn't cancel my account if I already paid for the month, and his reply was that there are other clients paying $275 a month and I was paying $200 and he could make more money with someone else on the books than our company. I was not happy with this response, this treatment, or his billing practices. I am requesting a full refund for the month of March 2012.

Desired Settlement: It is not a fair or ethical business practice to treat clients the way they did in resolving this issue. I do not want a replacement because they will not provide a fair replacement as their general business practices are sub standard and proven unethical.

Business Response: Business Response /* (1000, 5, 2012/11/28) */ We are an advertising company and send referrals from the internet to hone improvement contractors. The customer was insisting we provide him with a certificate of liability which is a request we have never received in the past. There is no reason for us to provide such a document as our contractors do not work for us. A contractor may choose to insure his workers which indemnifies workers who are injured on the job. However, we are strictly a referral service and we do not provide certificates of liability for our customers. After being informed that we cannot provide what he wanted, the customer asked to cancel immediately. It was a little more then halfway through his monthly cycle. We obliged and as our membership agreement clearly states we do not offer refunds for accounts canceled in mid cycle. I sincerely apologize for any inconvenience and we did our best to explain that we do not provide and he doesn't need a certificate of liability from our company. Consumer Response /* (3000, 7, 2012/11/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cancelled prior to the start of the "MARCH" existing cycle billed and requested the company to provide the appropriate information by the next billing term which would have been by March 7th to continue membership. You did not meet this requirement and were not authorized to bill that card again in March. This request was submitted in February via e-mail which I have a copy of to provide if needed. I also have call logs from my phone company that will substantiate the claim of contacted this vender in February. In reference to their refund policy they do not have my signature on file accepting such terms. Please ask the company to provide you this documentation that shows my acceptance. You will not find one. In reference to canceling mid cycle, you are referencing canceling in March, I remind you that I cancelled back in February at least 7 days prior to the new billing terms and you still charged my card in March. When notifying you again that you did not meet the requirements set in February for us to continue our membership you dragged your feet in contacting me back. It took almost two weeks to get to a supervisor to have the issue corrected. Regardless I have confirmation that I cancelled in February and you should have accepted my cancelation request which met your requirements for canceling prior to the next billing term. Business Response /* (4000, 9, 2012/12/02) */ Mr. ****** actually provided us with a credit card to continue his service on March 6th. His recurring billing was on the 4th and when it did not go through, he provided billing with a new credit card. I fail to understand why a new credit card would be provided to pay for an account that had supposedly been canceled. Mr. ****** had been with us for 6 months and seemed to be overall satisfied with the service except for the insurance issue. We will issue a pro rated refund for the days of service that Mr. ****** lost out on. The account was deactivated on March 20th, and was due to recur on April 4th. The pro rated refund will be in the form of a check for the amount of $100.00. Consumer Response /* (4200, 11, 2012/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I remind you that the additional cancelation request was submitted in February. I've made several complaints during the time we've done business with you and each time resulted in the lack of concern from your management team. We were charged $200 for a month that we did not agree to purchase. During the time we were making attempts to contact your companies supervisor we received inadequate leads. Each of those attempts an e-mail was sent to your office indicating our satisfaction level with those leads. We are requesting a full refund for the month of March. It was your companies actions which delayed the closure of our membership not ours. Business Response /* (4000, 13, 2012/12/05) */ This is simply incorrect. Not only that but Mr. ****** was using our service and closing jobs with the leads we were sending him in the month of March. One example would be the lead received on 3/8/2012 from a *************** in ****** Florida. She was thrilled with his work and left a detailed review on 3/15: "Company: *****************************, **** Comments: ****** went well beyond the call of duty in providing my household with the quality service and care. We are now ready to make the move into our new space, and the only person we trust to help us with this transition is ****** and his wonderful staff. Thank you, ******, for help us. Much love ******, *********, and *****. Description: The quality of ******'s work is unmatched. He takes so much pride in every duty he performed for me and my household. His helpful, humble, and caring personality helped to make a very stressfull few weeks run smooth." ************* in Orlando is another lead we sent on 3/18 and was closed by *****************************, ****. An yet another is ***************** in Davenport Florida we sent on 3/14 and was closed by *****************************, ****. The customer was well aware that his account was active and agreed to have it that way. He even submitted a new credit card to pay for it on 3/6. The subsequent issue of the certificate of liability was unable to be resolved to his satisfaction so his account was closed down on 3/20 as per his request. We generally do not offer any refunds yet in this case we agreed to a prorated refund ($100) for the amount of time lost in his last month. However to say that we were charging unfairly or that the account was supposed to have been canceled is simply not true. Consumer Response /* (4200, 15, 2012/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I cancelled my service and provided the appropriate documentation to prove this. You kept my account open and still sent leads even after I continuously contacted your office several times informing you that I did not receive the appropriate documentation from you to continue my service. When leads were sent to me I replied to your office several times that month indicating to you that the leads were invalid. You continued to delay and drag your feet with resolving this issue both in February and in March which created these issues in March. I was left with no choice but to contact these individuals back because our name was on these leads. If we did not contact them our reputation was at risk and we could have suffered a damaging review rating which would not have been at our fault. This is a prime example of the reason you are required to have liability insurance and one of the reasons we requested this. I was left with no choice but to contact these leads and in turn they were satisfied, however the other leads you sent that month were mostly invalid, and we replied to your office time and time again indicating this. In turn we received ****** and *********'s Lead, however this still does not mean we didn't cancel and follow the cancellation policy back in February. I want to remind you again of the response we had from your owner/manager, and by seeing these responses from the BBB, I would imagine I am speaking with the same person I have been having issues with since March. When I contacted your office he said to me "We would rather have a client paying the $275.00 going rate instead of the $200 rate we were paying. I can find another client that will pay this higher rate." YOU DO NOT SAY THIS TO A CLIENT THAT IS GRANDFATHERED IN AT A LOWER RATE BECAUSE WE RETAINED OUR BUSINESS WITH YOU. This says to me that you were deliberately keeping our membership open to make up for lost funds during the prior six months we were doing business with you. THIS BEHAVIOR IS UNACCEPTABLE and violates your commitment with the BBB and violates the code of conduct and ethics set forth. I will not sit by and allow a company to treat my company in such a manner and STEAL our money. If this is not resolved by refunding the full amount we will take all necessary actions to prevent other consumers to be subjected to this business practice. We have not stolen anything from you, we did not steal leads, we did not violate any contract with your company. We have done nothing wrong and yet you will not make the fair decision with correcting your company's actions. Consumer Response /* (4200, 21, 2013/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I respectfully request a full refund for the month in question, NOT a partial refund. I received a partial refund yesterday 1/7/2013 in the amount of $100 but you took $200 out of my account. Refunding the additional $100 will satisfy my complaint. Consumer Response /* (3000, 26, 2013/01/25) */ From: ****** ****** (mailto:*****@****************.com) Sent: Thursday, January 24, 2013 3:57 PM To: *********** Subject: Re: BBB Case XXXXXXXX - Networx Systems Hello *****, I never had a signed contract with Networx. I also filed a complaint with Networx indicating that the information that was told to me was different when they started membership. When I filed that complaint they issued disciplinary action against the employee for selling me a service that was not entirely accurate. You will need to request from Networx a signed copy. If they cannot provide a copy or signed authorization form for my credit card then they don't have permission to charge my account. Thanks. **** ****** A. ******, CC ***************************** ***************************** Orlando, FL XXXXX Office (407) XXX-XXXX www.****************.com From: ****** ****** (mailto:*****@****************.com) Sent: Friday, January 25, 2013 3:24 PM To: *********** Subject: Re: BBB Case XXXXXXXX - Networx Systems *****, They were under strict orders not to bill my card. I'm sure the call is recorded should you need to request audio. Regards, **** ****** A. ******, CC ***************************** ***************************** Orlando, FL XXXXX Office (407) XXX-XXXX Business Response /* (4000, 37, 2013/03/18) */ From: ****** ****** (mailto:*****@networx.com) Sent: Monday, March 18, 2013 9:27 AM To: *********** Subject: Re: BBB regarding Case XXXXXXXX - ****** ****** HI *****, As you have suggested we have mailed a check for $100. Thanks, ****** Consumer Response /* (3000, 45, 2013/04/03) */ We have not received the remaining $100 reimbursement at this time. Can Networx reconfirm the mailing address payment was sent to? Business Response /* (4000, 47, 2013/04/04) */ Check was mailed on 3/25 to In & Out Hospitality Concepts, Corp Joshua Knotts 1800 Pembrook Dr Suite 300 32810 Orlando Fl.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/8/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: When we called to have our services cancelled, I simply stated why we are choosing to cancel and was continually harrassed by 2 seperate reps. The first time I called, I was asked REPEADTEDLY why we are choosing to cancel our membership. I gave as much detail as I saw fit and was then transfered over to a "supervisor". I told the supervisor that I DID NOT want to be given a sales pitch and that I just simply want to cancel the service due to the fact that it is no longer a beneficial service to the company. The "supervisor" then kept asking over and over again why we want to cancell after I had alreday stated numerous times. It was harrassment and then we were todl to no longer ever call them back again. HORRIBLE CUSTOMER SERVICE!!! THEY SHOULD ALL BE OUT OF A JOB!!!!!!!

Desired Settlement: no settlement needed.

Business Response: Business Response /* (1000, 5, 2013/04/04) */ I sincerely apologize for the manner in which you were treated. The reps involved certainly do not reflect the true values of our company. They is being appropriately disciplined.

BBB's Final Determination: Consumer accepted resolution offered by the business.

4/1/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Company calls 3 times per week with rude and aggressive sales pitch and refuses to stop. Company calls at 2 to 3 times per week trying to sell service. I tell them I'm not interested but they are very aggressive and don't listen. When asked not to call back and to remove me from their list, they say that it's impossible because there is no list. After hanging up on one particularly rude caller, they called me back five minutes later, despite being told I don't want them to call and that I don't want their services. I called customer service and they told me that if I didn't want the calls I should cancel my yellow pages listing and don't list my phone number on my website or don't answer calls with a 770 area code.

Desired Settlement: Just please stop calling.

Business Response: Business Response /* (1000, 5, 2013/03/19) */ Mr. ****** is a previous customer of ours and that is why he was getting calls to start up his account again. I have added the phone number XXX XXX-XXXX to our do not call list. I apologize for any inconvenience. Consumer Response /* (3000, 7, 2013/03/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I cancelled the service I explained it wasn't working for me and not to contact me in the future, but they did anyway. When they contacted me I explained this to them and was told they didn't know I was a previous customer. I asked to be put on their do not call list and was told there was no such thing, that there was no list to be put on or taken off of. They called me at least ten times after that, despite my complaints and calls to customer service. The response the provide does not match their practice or what I have been told by them in the past. They have stopped calling, but it shouldn't have taken a BBB complaint to achieve that.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

4/1/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been lied to by every person I have talked to and finally called a sucker for advertising with this company by the last person I talked to. I was first contacted by a salesman from this company with an offer to do some advertising for my company on XX-XX-XX when I agreed that this could possibly beneficial to my company. After a few weeks I realized that the leads were coming from too far away so I called to cancel the service as it would not work for me. I was told by a man named **** that they could narrow my advertising down to a certain geographical location which turned out to be untrue which I found out after agreeing not to cancel at that time. When I called to cancel again I was told by ****** claiming to be the manager that **** should have never told me that because it was untrue but that there was a program that would generate exclusive leads to me but it would cost more. The campaign was supposed to generate leads within a 20 mile radius of my chosen zip code and my networx account would be hit for $65 for each lead that came in, then each month networx would charge my cc to bring my balance up to $325. I expressed my concern that this type of advertising had not worked in the past for me from other companies, but ****** "the Manager" assured me that this company was different so I agreed to try it after some persuading by the self proclaimed manager. So I cancelled the original plan to try the new campaign. There was never any type of agreement just a typed email sent from the "manager" and they charged my credit card $325. When I had not received a single call after more than 3 weeks I called customer service and ******* (a different man than the others I had talked to also claiming to be a manager) answered the phone. I told him that I would like the money that I had given them since I obviously was not getting anything from the service. He told me that I had signed a nonrefundable agreement and that I could not get my money back but that he could cancel my account, to which I said do not cancel my account without refunding my money. When I told him that I had cancelled the original account and that I had an agreement with the "manager" he told me that The other guys were full of shxx and that he was the only manager. ******* also agreed that yes I had technically cancelled the original account but that did not matter. At this point I became irate as I was being lied to by all of the other people I had been talking to. So I asked to talk to some one above him that could solve my issues. He told me there was nobody above him to which I said fine I will try to use up my leads and then I would tell everybody what crooks they were. ******* then proceeded to tell me that he would just cancel my account and keep the money that I was charged and that he did not care if I wanted to cancel or not and that I was the "sucker" that decided to advertise with networx. Realizing that I was at the mercy of this dishonest crook I tried to turn the situation around so that I could get off of the phone without being robbed. I Really thought this advertising would work for my company and I did not feel like a "sucker" for working with networx until I realized the kind of people they had working for them. Sadly,I am filing this complaint because I have no way of contacting anyone honest at this company.

Desired Settlement: $325 and never charge my card again please.

Business Response: Business Response /* (1000, 5, 2013/03/19) */ Mr. ****** seems to have indicated that he wants his account on pause until March 31. The area he is located in is not producing HVAC leads right now for whatever reason (seasonality plays a big factor). The good thing about this particular service is that you don't pay if you don't get any leads. We are acknowledging that this is a problematic area and are doing everything we can to bring in some business. We have even made a special agreement for Mr. ****** to not be charged for Duct-work leads. I think at this time it may be best to refund the $325 and part ways. It is a problematic area and we cant even try to produce some leads if the account is on pause. I apologize for any inconvenience and we are investigating what happened with the customer service reps. The refund will post within 48 hours.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/1/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Contractors stay away from this company. They called me couple days ago and offered sale me leads for bath remodel. I went on-line and found 50 complains from contractors and have decided not to go with this company. I told sales person Mike " I am not interesting of their product". He called me 10 times after that and then as the revenge to me he listed my cellphone as a customer who is looking for bathroom quote and sold my personal info to contractors. When contractors call me I asked them where did they find my info. they all said Networx System sold them my info. This is TERRIBLE WAY to do business!

Desired Settlement: stop selling my info and stop call my company

Business Response: Business Response /* (1000, 6, 2013/03/13) */ On Wed, Mar 13, 2013 at 7:07 AM, ****** ****** <*****@networx.com> wrote: Hi ******, This person is not a customer. In addition, she filled out a form on our site requesting to get listed but then decided not to go ahead. However the sales agent did not submit her info as a "lead" as she claims. The lead came from an IP address that is located in Swansea, Massachusetts. I believe she mistakenly submitted her info as a customer looking for a contractor as opposed to our get listed section for contractors. Please let me know if there is anything else needed and to confirm this will not count as a complaint. Regards, ****** ******

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

4/1/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: My office is consistently contacted from Networx Systems employees posing as customers looking for our service. On numerous dates, including today 11/12/12 Networx Systems employees call my office and will use deceptive practices to reach me in order to try and get me to sign up with their company. They will tell whoever answers the phone that "they have a project they want us to look at" or "are we interested in providing a bid on their project" when all along they're trying to see me something. Earlier this year we did sign up with them for Landscape Networx services and cancelled the service after 2 months due to poor quality leads. Since 3/12 when I cancelled service with Landscape Networx, I receive almost weekly calls from Networx Systems using different methods to try and get to myself or the owner. EACH AND EVERY CALL ends with me telling them I'm not interested in their service (concrete, landscaping or anything else they have to offer), I cancelled with them earlier and to remove me from their call list and never contact my office again. Next week, they'll call me again. The sales person on the other end will still be talking each and every time when I hang up. They won't listen, they mis-represent themselves from the start of the phone call in order to get to the person who makes the decision. EACH AND EVERY TIME I tell them I will never do business with them again . . . next week they'll be calling me again.

Desired Settlement: To be removed from their telemarketing list.

Business Response: Business Response /* (1000, 5, 2012/11/18) */ Hi Stephanie, I apologize for the calls you have received. I have made sure that the two phone numbers listed with your old account cannot be reached from our sales office. Once again I apologize for any inconvenience. Consumer Response /* (4200, 12, 2013/03/19) */ From: Stephanie Webster Sent: Tuesday, March 19, 2013 7:55 AM To: 'Better Business Bureau' Cc: sean@websterlandscaping.com Subject: RE: BBB Complaint Case#46029911(Ref#38-46012732-46029911-3-210) Hi Marcy, I just left you a message as well regarding the below email from 11/14/12. Sean Webster, president of Webster Landscaping has been receiving multiple calls a day on his business cell # from different people using different #s all trying to get him to sign up with Concrete Networx, a company under Networx Systems, LLC. He said he's told them each time they've called (he estimates 40-50x in the last few months) that he's not interested and to please stop calling him. He has to answer his cell phone for business and because they call from different #s he can't block them or identify them when the call comes in to avoid them. I wasn't aware he was receiving these calls on his cell phone because he isn't in the office very much and he'd forgotten that I had worked with the BBB last year to get them to stop calling the office. He happened to receive a call this morning while he was still in the office and I overheard the call. How can I work with you to get this stopped? Please tell me what you need from me and I'll help any way I can. Thank you, Steph Stephanie Webster Webster Landscaping, Inc. / Green with Envy Lawn Maintenance Office #s 704.783.1911 / 704.782.3689 www.websterlandscaping.com Business Response /* (4000, 14, 2013/03/20) */ Please send any phone numbers you would not like to get called to steve@networx.com. Thank You

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

3/7/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I continue to get unwanted sales calls after asking for them to stop. I am a home remodeling contractor. About once a month, I get a call from a Networx sales person trying to recruit me into their system. I am not interested. The sales techniques are consistently pushy, with the sales people refusing to take no for an answer. Yesterday, Feb. 19, I got a call from them, and I asked the sales person (the name may have been ****** or *****, but I'm not sure) to add me to their list of people not to call. He responded that they have no such list, and that he just got the names to call from his managers. I asked him to tell his managers not to call me anymore, but he indicated that was not possible and proceded with his sales presentation, which involved me saying no as many ways as I could for 32 minutes and finally hanging up on him. There is no way I will ever hire this company or want to be involved with them. I am extremely offended that they have so little respect for my time and my knowledge of what is good for my business that they will continue to call and will not offer a way to make it stop.

Desired Settlement: Please stop calling me. I will never join your network, so there is no point calling me. My company is *************************. My number is XXX-XXX-XXXX. Please never call that number again.

Business Response: Business Response /* (1000, 5, 2013/03/04) */ We have added your phone number to our do not call list.

BBB's Final Determination: Consumer accepted resolution offered by the business.

3/4/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Co. refused to terminate services when notified on the renewal date of the discision to terminate, and withdrew $175.00 from credit card on file. Solicited by phone to except a 30 day service trial for $50.00 to receive text message business referrals, but forced to sign a continuing contract to take advantage of the offer. Networx failed to supply adequate referrals to justify even the trial period charge and a dicision to terminate,a call was made on the renewal date. I was advised that said charge was already applied to credit card on file for renewal and renewal of contract would not be terminated or refunded. Again I informed the Rep. of my descision to terminate, based upon failure to provide contractual services and no adequate job referrals that produced an income. they only sent 4 job referrals in the 30 day period, in which 2 never answered or returned my call, and of the 2 I spoke with only 1 met gave me an appointment to receive a formal estimate, but did not award the job. My Co. received no income from this 30 day trial, but cost me approximatly 3 hrs. of time providing the estimate. Of the 4 text referrals I received only the first was followed with the contractual confirming email, no confirmation for the other 3. I also never received the 7 day reminder of pending contract renewal notification, On due date to renew I contacted Networx of my intended termination and disatisfaction and was informed that a rep would contact me within 1 business day. I made the point I wanted to talk with someone asap, as the date of renewal was at hand. I received a call quickly, but was informed that I could cancel but without a refund of the $175.00 charge for the next 30 days of job referrals. So I might as well continue. This was not exceptable to me since they failed to provide an adequate number of referrals during the trial period, and also did not fulfill contractual obligations during the trial period. The rep argued that they had my signed agreement for them to withdraw from my credit card on the due date unless notified, but refused to except my resignation when notified.

Desired Settlement: I request that this company refund the unauthorized withdraw of $175.00 from my debit card or refund check for $175.00 Payable to ****** *. ******,sent to my home office.

Business Response: Business Response /* (1000, 5, 2013/02/28) */ Our policy is very simple and strait forward. Besides for it being stressed in the contract we also inform you on the initial sales call and the following verification call, that if you would like to discontinue, call or email us before your billing date. We then also email you 7 days prior to your renewal date. Your first month with us was definitely slow and we certainly wouldn't expect you to pay full price for only 4 leads. Since that is the case we will issue ****** refund for the $175.

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/25/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: networx over charged and did not cancel service when requested. we contracted networx to provide lead service for the 'concrete' category for $100 per month. Than we contracted seperately with networx for the 'roofing'. The networx combined our two separate contract without our authorization. And started billing together. When we cancled the roofing lease service. They charged us $225 for the 'concrete' lead service instead of $100. We requested to cancel all service at the same time. But the canceled only 'roofing' service, and continued to charge us 'concrete' at higher rate.

Desired Settlement: Refund $225.

Business Response: Business Response /* (1000, 7, 2013/02/11) */ Mr. ****** had been with us for quite some time. In July we merged all of our accounts and we no longer allow customers to have separate accounts. This is primarily to simplify the billing process and to simplify the lead interface for the contractors. We informed him of the merge in an email on 7/03/2012. In November he asked to drop the roofing and remain in concrete only. What happened was that the agent handling the call was not able to discern that he had a grandfathered rate of $100. This was an error on our part and a refund for $225 has already been processed. I apologize for any inconvenience. Unfortunately we do not have Mr. ******'s credit card on file so a check for the same amount will be mailed to the address on file. **************** Unit X XXXXX **********

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/28/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Unauthorized use of credit card and refuses to cancel my service. Also continue to be verbally harassed and threatened. This company took my credit card info and did not say they would process my payment that day nor say if there would be a charge. My main complaint is that this company refuses to cancel my service and wants to continue to charge me. I cancelled my credit card so there is no charges however they continue to call me and verbally harras me saying "be a man and pay your debit", "we will make your business go into the ground if you do not pay", and other rude comments. I have no problem paying for the $75 for the first month. However I did call the same day I set up the account and said I want my service cancelled as I've read that this company is not legitimate. I never signed any of the agreements nor contracts they kept sending me and I would like it if they stop harassing me to pay more money for additional months. I want nothing to do with this company and they will not stop harassing me. My view is that I don't owe them the $200 for additional months because I called within the 30 days (the same day I set it up) to request for it to be cancelled. They still wouldn't cancel that day as to why I did not sign any contracts, nor would they credit me back my $75. Shouldn't this company say that they are now taking $75 from my account without trying to act sneaky?

Desired Settlement: I would like this company to stop harassing me with telephone calls to obtain $200 for continued service. I continue to say I cancelled this service but they refuse to cancel my service.

Business Response: Business Response /* (1000, 5, 2013/01/24) */ First of all I would like to apologize to you for the way you were treated by the customer service rep. It was completely uncalled for and he is being disciplined and retrained as a result. Although the account was past due it has been deactivated and the $200 forgiven. I would like to stress that the way the customer service rep talked to you does not reflect the core values of our company and hopefully you can use our service again some time in the future. ************

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/23/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: My complaint revolves around my credit card being charged for a service without proper notification. My complaint with Networx is that they did not take sufficeint actions to notify me that my credit card was being charged for their service, which I was not happy with at all and wanted to cancel. Every business I deal with and receive monthly bills from, I receive an email or something in the mail letting me know that payment for thier service is due. I did not receive either of these from Netowrx. Since, like most business owners I receive many bills in a months time, it is hard to remember what bills are due and when. Without a notice, I would not remember to pay my bills on time. Networx did not send any emails to me, which they said would happen when I signed up with their service, letting me know my credit card was being charged. I called them and asked them to rescind this charge. They did not. Instead they and told me that my email account must not be working correctly and that I should change it to one that will function correctly. Really? I also let them know that I did not use their service past the first month of the contract. If I would have, I would have no problems with them charging my card. Furthermore, I have email correspondance with their IT person explaining how when I first sigened up with thier service back on December 10th that I was not receiving any emails from them with information on how to set up my account. The fact that I did not receive any billing notification from them, did not use their service after the 1st month of the contract and had known problems receiving correspondance from them, I beleive I should be refunded the $225 they charged ny card. Truth be told, I am an accredited business with the BBB and know that this is not how business is conducted and would never subject a client, past or present, with this treatment Sincerely, ****

Desired Settlement: I would like a refund for the $225 they charged my credit card.

Business Response: Consumer Response /* (450, 6, 2013/01/23) */ Networx refunded the $225 charge to my credit card. Issue resolved, case closed. I am satisfied with the resolution of the issue.

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/22/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Conduct unbecoming a business professional ****** initially presented himself in a way that was consistent with phone sales. When I wanted to close my account I was met with a barely tolerable amount of attempts to keep me on board. When I finally made my mind up to part ways, he said "I'm done with this conversation" What he failed to realize in the end is that I am the customer. When I called the customer service line, the man I spoke with there became confrontational to the point where he said he could run circles around me. Really?! Did a customer service person just say that. How does a company with 44 resolved complaints maintain an A+ rating? I am going to escalate this to the national BBB headquarters to ensure there is an investigation into the BBB rating system.

Desired Settlement: Refund of one month of service $235.00

Business Response: Business Response /* (1000, 5, 2013/01/17) */ Mr. ********* had decided to cancel his account on 1/10. At one point there was another option on the table which would enable him to pause his account until things low down. After mulling it over he decided not to go that route and to just cancel for now. The customer service rep was doing all he could to help him out. On a second call with someone else an agent did act in a manner not consistent with our company values. That being said, Mr. ********* did not request to cancel his account until 1/10 and his account had already renewed on 1/1. Although the signed agreement clearly stipulates when to cancel your account, we will still honor a pro rated refund for the remainder of the month. The monthly fee was $225. The service renewed for 10 days so the pro rated amount refunded will be $160.00. (rounded up) We sincerely apologize for any inconvenience and aggravation you may have incurred. Hopefully when things slow down you will be able to come back and utilize our service again.

BBB's Final Determination: Consumer accepted resolution offered by the business.

1/21/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I wished to cancle my service with their company and they refused to turn if off. I was forced to call my bank and cancel my credit card. I called them for a week to cancel my account.From October 25 through November 1. They refused to turn it off and wanted to keep charging me. There customer service number for people wishing to cancel is never answered. The person i talked to was extremely rude and obnoxious.

Desired Settlement: I want this complaint to stay listed. I want other people to know what to expect if they choose to sign up for their service and then change thier minds that they will most likely have to cancel their credit card to turn it off. If that isn't possible I would like all my money spent to them returned which would total $225.00 and an apology for their rude behavior. I work in a service oriented business and in that type of atmophere the customer is always right. Yet these peop;e seem to thing they can bully me into being stuck with their service. So here I am in response!!

Business Response: Business Response /* (1000, 14, 2013/01/08) */ I am sincerely sorry if Mr. ******** feels like he was mistreated or that we did not cancel his account willingly for him. He requested to cancel his account on 10/30/2012 and after a short conversation with one of our reps, his account was canceled. He received a cancellation email confirming this on 11/2/2012. We are a fair company and from day one worked with him to get the leads that he wanted. In his second month we switched him from tile to painting as per his request. The 5 painting leads we sent in his second month were all good leads and confirmed as such by some of our other painters. There were no unauthorized charges and Mr. ******** himself signed and emailed us his signed membership agreement. This can be provided as well as a list of the leads he had received.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

1/18/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: sold false leads, charged my card without authorization. I agreed to a 30 day trial period for 100 dollars. on july 5th 2012. on july 29 they charged my card 175 dollars without my consent or knowledge. on july 30 i sent them an email stateing i do not want thier services and do not charge my card. too late, they all ready did. thier responce was ":sorry, no refunds only a credit for more services". disputed the charge with my credit company and was told that i sent my email one day to late, sorry.

Desired Settlement: 175 dollar refund, the money they stole from me.

Business Response: Business Response /* (1000, 5, 2012/12/02) */ I am unsure what Mr. ******** is referring to. He was only charged twice. Initially for $100 for the intro month and after that he requested to drop an area but agreed to continue for another month at $175 for the flooring account. That was on 7/30. He then requested to cancel everything later in August and his account was subsequently shut down at the end of the month with NO additional charges. In regards to us selling false leads, I do recognize that there was one bad lead and one wrong industry included in your 15 leads received. we actually provided Mr. ******** with the number to another one of our customers so he can verify the validity and quality of our leads himself. He did call and based his decision to stay on for another month on the feedback he received. He paid for and received two full months of service. Consumer Response /* (3000, 7, 2012/12/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was never informed of the 175 dollars until after it was charged to my credit card and when I called to complain, networx agreed that I was not informed but would not refund. credit only. I dont want credit. i want a refund of 175 dollars. the amount charged without authorization. as for the phone call I made to the other customer was to see if they had valid lead. thier own customer said he was going to cancel service. I personaly know two other contractors who have used this service and have had nothing but bad leads. Business Response /* (4000, 13, 2013/01/08) */ On 7/30, *** agreed to continue for another month (8/5 thru 9/4) under the flooring section. That is why he was charged and why he was given the leads and service. I have attached the call of when he agreed to continue. When he requested to cancel again, we shut it down before his next bill in September. He clearly agreed and said to run it for another month. You will hear that he was given great customer service and there was nothing unclear or misleading on the call. Consumer Response /* (4200, 15, 2013/01/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) yes, you said try it for another month. where does it say 175.00 for that month and where is the recorded phone call of me requesting the 175 dollars back when i found out you charged me for what i thought was a free month. and where is the tape of you confirming that i was never told 175 dollars was going to be charged. and you wanted to give me a credit. also in that "free" month i received no leads for 90% of that month. provide the leads you sent me for that month.there are only 3 or 4 at the end of the month after i called you. and when i called to get the 175 refund and told you i had no leads coming in,so again cancel. you sent me phony leads. yes, phony leads. look at all the claims you have on bbb for phony leads. thats just the people who followed thru. return my 175 dollars. I am not going to just go away. Consumer Response /* (36310, 24, 2013/01/17) */ From: *** ******** (mailto:********************) Sent: Wednesday, January 16, 2013 7:28 PM To: ******************** Subject: Re: BBB Complaint Case#46030045(Ref#38-46012732-46030045-17-8000) Hi *****, Please, call me ***. I was able to listen to the recorded conversation and remember most of this as I listened. It is clear that this first month was a trial period. It is my understanding that a second month was offered for as unsatisfied as I was with the first month. I said " I will try it for one more month" Not, I will pay for one more month. never is money brought up in the conversation. Clearly I am unsatisfied with what I received in the first trial month that I paid 100 dollars for. Why would I agree to "pay" for a second month at 175 dollars ? No where does it state that 175 dollars will be charged. There is no contract between us for any dollar amount. There are more recorded phone conversations. one where he admits he never told me there was a 175 dollar charge for the second month. If he has this recording, he must have that one. Many thanks, *** ********

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

1/4/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Unlawful use of a credit card/debit card! Networx practices unlawful credit card transactions to accounts that are only supposed to be used for ONE-TIME charges. They charged my card $200.00 on 10/10/2012 without my authorization to do so. This was not the first time they charged my card without my authorization, they did so on July 25th 2 days after I paid them $200.00 On the 25th of July I told the lady I would pay my payment on the 31st of July and they charged my card on the 25th without my permission. My customer account number with them was XXXXX.

Desired Settlement: I do not want a refund for the unauthorized charge in July, but I do want a refund for the unauthorized use on 10/10/2012. They can go back and look in there notes that I canceled service on September 24th.

Business Response: Business Response /* (1000, 5, 2012/10/17) */ The credit card in question that is said to have been charged unlawfully, was not a one time use card. It was the primary card on the account. The customer only requested to cancel after his renewal date of 9/23 which is why his card was charged. We send out an invoice seven days before the end fo each month reminding our customers that we will be running their card on their billing date. This customer has been with us for six months and is well aware of how our billing and cancellation policy works. The account has been since deactivated. Consumer Response /* (3000, 7, 2012/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The original card that was place on file with them when I signed up for services was deactivated because the kept trying to charge it when there was no money in there. When I gave them a new credit card number, I stated that I DID NOT want the card placed on my file, that I wanted it to be a ONE-TIME only charge with that card number. They took it upon themselves to place that card number on my file without my authorization to do so and then continued to charge my charge without my authorization to do so. There notes on my account plain as day state that the card was only supposed to be a one-time use! Business Response /* (4000, 11, 2012/11/06) */ We only had one active card on file which Mr. ****** authorized us to use for recurring charges. This was the card ending in 0054. Mr. ****** asked to cancel his account on 9/18 and it was subsequently deactivated on 9/21 before his renewal date of 9/25. He received a total of 37 job referrals in the three months he was with us which is well above what we projected to send in that time frame. I apologize for any misunderstanding. Consumer Response /* (4200, 13, 2012/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) As per your notes in your system on my account, it plain as day states that the card number ending in 0054 was to be a "ONE-TIME ONLY CHARGE" to that card and it was done over a weekend and was not deleted the following Monday after the card was charged and you guys left the card number on my file without my authorization to do so! Therefore, you guys were in the wrong because my card WAS NOT AUTHORIZED to be placed on my account as you already had another card number on file! Consumer Response /* (3000, 19, 2012/11/14) */ From: *****@aol.com Sent: Wednesday, November 14, 2012 7:55 AM To: *********** Subject: Re: BBB Complaint Case#XXXXXXXX(Ref#REDACT34*****@aol.com33*****@aol.com35REDACT) I want to file a complaint on the BBB, because this case was not resolved. The company did not "GOOD FAITH" or try to resolve this issue. They were saying that they had authorization and I am telling you that they did not. They had a different credit card on file when I signed up for services and when I told them that I wanted to use a different card, they took the liberty upon themselves to remove the first card number and replace it with the second one I gave them, and I told them and made sure they put it in their system that the second card number was for a "ONE-TIME ONLY" charge. This case has not been resolved and I would appreciate it very much if you would reopen it and get my refund back! ****** ****** ************************** (*****) XXX-XXXX ***************************

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

12/31/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Customer Service person (****) told me to stop being closed minded and then ended the phone call when I tried to cancel 12/12/12-Correspondence of Account 59012 calling the main phone number for Networx Systems. 1st call: told me that I could not cancel account after I was on hold for 7 minutes 2nd call: tried to keep account active when I stated, "please cancel my account" several times (7). When he asked why I stated that the leads were terrible and we have not had one sale in six months from their service. The customer representative then said, "Why do you have such a closed mind?" I said, "please send me written confirmation of the account being closed." The customer service representative ended the call without any more correspondence. 3rd Call: Left message after 14 minutes of hold time 4th Call: Left message after 16 minutes of hold time. I am submitting this complaint due to the lack of customer service, negative customer service and because I want it on record that I closed the account #59012 on 12/12/12. How does a company with 42 complaints still have an A+ rating????

Desired Settlement: We would like acknowledgement that this account has been cancelled

Business Response: Business Response /* (1000, 5, 2012/12/18) */ Originally there was a call to our customer service department to cancel this account. The person calling was not listed as a contact on the account and was unable to verify the billing information. They were informed that the account will be put on hold but that we would need to talk to the account holder. We do this to prevent fraud and to make sure that this account is indeed supposed to be cancelled. The initial request to cancel came in on 12/12 at 12:19 pm and the account was deactivated within two hours. The confusion was only with the non account holder who had called in to cancel. This person was not the same person listed in this complaint. Wee have no record of a ****** ****** on this account as well.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/21/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Extremely inferior quality service. I was promised 3-4 pre-screened, qualified, quality bids per week. What i received were low rate minuscule bids. I signed up with Networx on 10/04/2012. After1 month I tried to cancel the service due to poor performance. My rep *************** convinced me to give them one more month. He said it had been slow, but he would put me in a category more suited to our line of work. ****** said it would cost a little more, but it was also a better area of town. Some of the actual bids I received: Need framing around back door which was kickedin from the outside., sururity Gate for front and back door. I need a strong glass door that cannot be manipulated I have one sliding and the thieves keep getting in can you help have wood cabinet door that split. Would like to get it whole again. Looks like clean split that would just need glue/epoxy to repair it. Small door, approx 2 ft x 1 ft. Should be quick, easy job for someone who knows what they are doing..I don't or I would try myself. need cabinet made with 2 drawers they will not be standard size. needs to have 2 shelves, On 11/30/2012 at 1:00pm I was contacted by Networx wanting to sell me additional services. I told the rep the issues I was having and that I wanted to cancel the service. She said OK and we hung up. On 12/04/2012 my credit card was charged $200 by Networx. I called ***************, he said there wasn't anything he could do about the charge. I had to cancel the service in writing. However he could put me in a category more suited to our line of work. On 12/05/2012 I called ***************, the day after payment was due, he was happy to cancel the service over the phone, cancelation # XXXXXXXXXX.

Desired Settlement: Refund of the last bill $200.00

Business Response: Business Response /* (1000, 5, 2012/12/18) */ Mr. ******'s timeline is correct except that he never told ******, the agent who called him on 11/30, to cancel his current account. He did express his dissatisfaction but there was never a request to cancel his account. He was even clearly informed when his next billing date will be. I can see how this could have been a misunderstanding. Therefore I will refund the $200 to your account. In regards to the quality of the leads, it seems like you should have been subscribed to remodeling from the get go. Unfortunately there were no openings so carpentry was the next option. We get a wide variety of jobs and they range from small repairs to full deck installations. Besides for the leads mentioned above, there was also a full addition on 11/28, cabinet installation on 11/27, Custom built in shelving on 11/18 and an additional 7 leads for that time period. We do our best to bring in the highest quality leads. We appreciate your business and hope that we an earn it back again some time in the future.

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/10/2012 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: a fee of $75.00 was deducted from our business account before any documentation was signed giving permission to do so. We received a call from **************, an aggressive salesperson from Networx who pushed me into purchasing services from his company. He emailed forms for me to sign to establish a contract. I did give him payment information over the phone but never gave him permission to make a transaction against my checking account. When I had discovered that Networx had made a deduction I emailed and called to request my money be returned. I never signed any contract. I felt that I was pressured into making a decision right then during the first phone call as Patrick stated "we only have one place left so a decision needs to be made right now". I had followed up with several emails and phone calls and have been told that they will not refund my money.

Desired Settlement: $75.00 that they took from my account without my written permission.

Business Response: Business Response /* (1000, 5, 2012/11/28) */ All of our agents are required to inform the customers that their card will be charged immediately. They also read a recap which clearly states how everything works and when you will be charged. That being said, we have processed a refund to try and resolve this in good faith that it was just a misunderstanding. The refund should be in your account within 24 hours.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/10/2012 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Canceled service on the 27th of Nov do to one lead for an entire month. On the 30th of Nov they processed the $125 transaction for another month. I had called Networx at XXX-XXX-XXXX to cancel our service on acct. XXXXX do to poor service. From Nov. 5th to Nov. 27th we received one lead from this company. I called and cancelled the service and was told that my service would stop immediately. On the 30th of November our account was billed for another month of service that was supposed to be cancelled. I called to resolve the issue and was on hold for 30 min before their phone switched to voice mail. I left a message and then called again a few hours later with the same result. It is near the close of business and I have not had a call back and would like the funds that were drawn to be returned immediately and all services to be terminated on the date that we had cancelled. The amount charged for one lawn lead is neither fair or ethical, there customer service is limited to an answering machine, and there advertised service is false and misleading. In accordance with the membership agreement dated the 5th of Nov was billed early the first thirty days was prorated at $50 a month and $125 a month after that. No service was received until the 10th of Nov. and no other service has been received for the $175 charged to our account.

Desired Settlement: The unauthorized transaction dated after the 27th of November, 2012 to be immediately returned and no further solicitation from this company.

Business Response: Business Response /* (1000, 5, 2012/12/05) */ Mr. ****** has spoken to our customer service manager and everything has been cleared up. He indicated he would contact the BBB to resolve the complaint.

BBB's Final Determination: Consumer accepted resolution offered by the business.

10/30/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Networx systems would not accept a cancellation request, nor provide customers with a fair & reasonable separation. On or about the 5th of September I had spoke to a customer service rep named ***** about my wish to cancel re-occurring billing because the leads generated were of poor quality and were not generating any sales. ***** talked me out of cancelling at that time and asked that I pay for one more month. I did, but told her that under no circumstances was my card to be re-billed with authorization first. On Friday October 5th ***** called back and stated that the card was declined. This charge was ran as Capital One had informed me- however I had a vendor block applied to this card. In my conversation with ***** I had given her my office number and asked her to speak with my general admin girl *******. ***** was unable to speak with her, and I received an email on Sat the 6th stating my account will need to bring my account current or I would not receive any new leads. On Monday the 8th of October I spoke to ****** the manager, & he informed me that I must pay for the month of October in full because we were past the cut-off date which is the 5th. I agreed to pay for the few days worth of extra leads I received but he said no and I must pay the full amount. I never signed an agreement with networx stating any of this, **** says a phone conversation was recorded and that validates the agreement but I disagree. I feel as if this is a completely unfair situation and am using this as a forum to voice my displeasure. Furthermore, I think the attorney general should be made aware of some of the practices this company uses.

Desired Settlement: Cancellation of relationship & paid in full status.

Business Response: Business Response /* (1000, 5, 2012/10/17) */ Mr. ****** had originally requested to cancel his service on September 5th. After talking it over with ******** (the CS Rep) he agreed to keep the account open on condition he gets a follow up call before his next bill was due on 10/5. On October 1st, ******** called Mr. ****** and asked him what he wanted to do with the account. At that time he said to keep it going for another month and that the credit card we have on file will be okay to run on October 5th. The credit card did not clear and on October 8th Mr. ****** requested to cancel. Our policy is that as long as you cancel before your billing date your account will be shut down. However Mr. ****** specifically requested to leave it open on October 1st. It then rolled into another month with the monthly charges due. Regardless, we have deactivated the account and have forgiven the $175 owed.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/14/2012 Problems with Product/Service
8/29/2012 Problems with Product/Service
8/6/2012 Advertising/Sales Issues
8/2/2012 Problems with Product/Service
7/30/2012 Problems with Product/Service
7/25/2012 Advertising/Sales Issues
7/20/2012 Advertising/Sales Issues
7/17/2012 Billing/Collection Issues
7/10/2012 Problems with Product/Service
6/28/2012 Billing/Collection Issues
5/28/2012 Billing/Collection Issues
5/7/2012 Advertising/Sales Issues
3/26/2012 Problems with Product/Service
2/27/2012 Problems with Product/Service
1/16/2012 Advertising/Sales Issues
1/2/2012 Billing/Collection Issues
12/6/2011 Problems with Product/Service
11/21/2011 Billing/Collection Issues
11/21/2011 Billing/Collection Issues
11/21/2011 Advertising/Sales Issues
9/26/2011 Problems with Product/Service
9/7/2011 Problems with Product/Service
7/25/2011 Problems with Product/Service
7/18/2011 Problems with Product/Service
7/1/2011 Advertising/Sales Issues
6/6/2011 Billing/Collection Issues
5/17/2011 Problems with Product/Service
5/13/2011 Problems with Product/Service
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