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BBB Accredited Business since

Champion Windows of Fort Collins

Additional Locations

Phone: (970) 612-0811 Fax: (970) 667-3550 View Additional Phone Numbers 5850 Byrd Dr, Loveland, CO 80538 View Additional Email Addresses http://www.championwindow.com/ftcollins/ View Additional Web Addresses

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Description

We manufacture our own windows right here in Colorado. Local sales, installation and service.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Champion Windows of Fort Collins meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Champion Windows of Fort Collins include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Champion Windows of Fort Collins
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: March 30, 1999 Business started: 01/01/1953 Business started locally: 01/01/1953
Type of Entity

Corporation

Business Management
Mr. Jeff Woodward, Division Manager Mr. James Mishler, CEO
Contact Information
Principal: Mr. Jeff Woodward, Division Manager
Business Category

Window Companies Door Repair Stores Home Improvements Patio & Deck Builders Patio, Porch & Deck Enclosures Roofers Siding Contractors Remodelers Window Installation Companies Door Companies Siding Material Suppliers Storm Window and Door Suppliers

Refund and Exchange Policy
All of our products are custom built to fit your home perfectly. No middle man we handle everything from order to installation.
Service Area
Northern Colorado and Wyoming
Alternate Business Names
Champion Windows & Patio Rooms Champion Windows and Home Exteriors
Products & Services

We install windows, doors, sunrooms, siding, decks, and roofs. All of our products are backed by our lifetime warranty.

Industry Tips
Tips for Hiring Roofing Contractors

Additional Locations

  • 1300 Venture Way #102

    Casper, WY 82609 (307) 234-0222

  • 5850 Byrd Dr

    Loveland, CO 80538 (970) 612-0811

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Phone Numbers

  • (877) 221-0770(Phone)
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Additional Web Addresses

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Additional Email Addresses

  • - eQuote
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Complaint Detail(s)

10/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We ordered the installation of 9 Windows in our. house. It was supposed to take 1 maximum 2 workdays for the installation. . They started working on Thursday 25th. They worked Friday 26th, Saturday 27th and for about 3 hours on Monday 29th. of September. Monday morning, the Manager, Mr. ***** ****, arrived at the scene to confirm the damage the workers did. Our roof got damaged. the siding of the windows got damaged, wood pieces on the frames are damaged and got covered up with aluminium covers, which we according to our order did not want installed and did not order. The caulking from the inside of the house has not been done since then. We cannot put up our blinds yet and noise and air comes through the windows. Mr. ***** confirmed all the damage and agreed that it was Champions fault, that the aluminium covers never should have been installed and that it caused a lot of damage. He said that they would take care of it and would let us know how they would proceed. Today is Wednesday October 8th and we have not heard a thing. Phone calls from our side go to Mr. ******* answering machine and nothing gets returned. We live in a construction side for more than 10 days with no answers how they fix the damage and when they are going to install the windows right. We can not get a hold of anybody to talk to . I have to say that we are happy with the quality of the windows. Not happy with the 2 workers that left the work place for hours on and off and for that one day it originally should take to have the windows installed we had 3 1/2 days of workers in the house and nothing but damage accomplished.

Desired Settlement: Install the new windows according our contract, fix the window sidings with wood like it was, paint it, have the roof repaired, do it fast

Business Response: We just received the notice my mail today 10.22.14.  Everything on the desired resolution has already been completed except the roof.  We have ordered a new piece of interior trim for the shaped window and as soon as we get it in we will get it installed ASAP.  

In order not to void the ******** roofs warranty the original roofing company needs to fix the damaged shingles we have been in contact with the roofing company and we will be paying for any cost associated with the roofing damage.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

***** ******

BBB's Final Determination: Consumer accepted resolution offered by the business.

2/13/2012 Problems with Product/Service