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BBB Accredited Business since
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We manufacture our own windows right here in Colorado. Local sales, installation and service.
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A BBB Accredited Business since
BBB has determined that Champion Windows of Fort Collins meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Champion Windows of Fort Collins include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Jeff Woodward, Division Manager Mr. James Mishler, CEO
Window Companies Door Repair Stores Home Improvements Patio & Deck Builders Patio, Porch & Deck Enclosures Roofers Siding Contractors Remodelers Window Installation Companies Door Companies Siding Material Suppliers Storm Window and Door Suppliers
Refund and Exchange PolicyAll of our products are custom built to fit your home perfectly. No middle man we handle everything from order to installation.
Service AreaNorthern Colorado and Wyoming
Alternate Business NamesChampion Windows & Patio Rooms Champion Windows and Home Exteriors
Products & Services
We install windows, doors, sunrooms, siding, decks, and roofs. All of our products are backed by our lifetime warranty.
Industry TipsTips for Hiring Roofing Contractors
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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BBB Complaint Process
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Additional Phone Numbers
- (877) 221-0770(Phone)
Additional Email Addresses
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We ordered the installation of 9 Windows in our. house. It was supposed to take 1 maximum 2 workdays for the installation. . They started working on Thursday 25th. They worked Friday 26th, Saturday 27th and for about 3 hours on Monday 29th. of September. Monday morning, the Manager, Mr. ***** ****, arrived at the scene to confirm the damage the workers did. Our roof got damaged. the siding of the windows got damaged, wood pieces on the frames are damaged and got covered up with aluminium covers, which we according to our order did not want installed and did not order. The caulking from the inside of the house has not been done since then. We cannot put up our blinds yet and noise and air comes through the windows. Mr. ***** confirmed all the damage and agreed that it was Champions fault, that the aluminium covers never should have been installed and that it caused a lot of damage. He said that they would take care of it and would let us know how they would proceed. Today is Wednesday October 8th and we have not heard a thing. Phone calls from our side go to Mr. ******* answering machine and nothing gets returned. We live in a construction side for more than 10 days with no answers how they fix the damage and when they are going to install the windows right. We can not get a hold of anybody to talk to . I have to say that we are happy with the quality of the windows. Not happy with the 2 workers that left the work place for hours on and off and for that one day it originally should take to have the windows installed we had 3 1/2 days of workers in the house and nothing but damage accomplished.
Desired Settlement: Install the new windows according our contract, fix the window sidings with wood like it was, paint it, have the roof repaired, do it fast
We just received the notice my mail today 10.22.14. Everything on the desired resolution has already been completed except the roof. We have ordered a new piece of interior trim for the shaped window and as soon as we get it in we will get it installed ASAP.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
|2/13/2012||Problems with Product/Service|