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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Certified Home Improvement Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Certified Home Improvement Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Gary Thiret, President
Window Companies Windows - Egress Window Installation Companies Windows & Doors - Installation & Service
Refund and Exchange PolicyFor information on our refund and exchange policy, please contact us directly.
Alternate Business NamesAndersen-Renewal by Andersen Renewal by Andersen Windows Renewal of Northern Colorado
Products & Services
We manufacture and install replacement windows, egress windows, gliding or sliding patio doors, french hinged patio doors, and front entry doors. We also provide a free, no obligation, in home estimate along with a free 17 point window inspection.
What is a BBB Business Review?
About BBB Business Review Content & Services:
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (800) 820-5802(Phone)
- (970) 493-2212(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: Re: Andersen Windows and Sliding Door installed by ***** ***** through 10/17/2013.Please be advised that I am not satisfied with the Andersen windows and sliding door that were installed by ***** ***** due to the following reasons:1) The paint was applied by the contractor, not by a professional painter. The paint appears rough and uneven not smooth as one would expect from a professional painter on a newly installed wood surface.2) The trim is uneven and there are gaps where the pieces of wood do not meet. There also does not appear to be enough caulk. The final result appears unprofessional and un-workmanlike.3) On 10/20/2013 after the windows were installed, it was drizzling, the 12 rear window ACTUALLY LEAKED approximately cup of water.
Desired Settlement: To resolve this problem, I am hereby requesting that the 12 leaking window be replaced by a different contractor as it is clearly defective since it is leaking, in very light precipitation. I would also like all of the trim and painting to be redone so that it is professional in appearance with the painting to be completed by a professional Painter as stated in the original contract.I have had interior remodeling work completed at my property this past September, 2013. I want to ensure that any re-installation of these windows to correct these defects does not cause any damage to the interior remodeling work that was recently completed.
Please see series of email exchanges below.
from: **** ****** <*********************> via wynco.bbb.org
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|8/19/2011||Problems with Product/Service|