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BBB Accredited Business sinceAdditional Locations
Phone: (970) 586-5708 Fax: (866) 393-5848 View Additional Phone Numbers 517 Big Thompson Ave Unit 170, Estes Park, CO 80517 View Additional Web Addresses
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Specializing in weddings, consultations, event planning, officiating, photography, event
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A BBB Accredited Business since
BBB has determined that Marry Me In Colorado meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Marry Me In Colorado include:
- Length of time business has been operating
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Kevin Cooper, Owner Ms. Lorie Cooper, Owner
Wedding Consultants Wedding Officiant Event Planners Wedding Photographers Wedding Supply Stores Wedding Chapels
Service AreaFort Collins, Loveland, Windsor, Wellington, LaPorte, Greeley, Evans, Eaton, Estes Park, Berthoud, Firestone Frederick, Dacono, Platteville, Longmont, Fort Lupton, Kersey, La Salle, Leadville, Winter Park
Alternate Business NamesVows Estes Park Vows Vision of Weddings
Additional Tradenames, Addresses & Phone Numbers
Vows-Visions of Weddings is a retail store opened by the same owners of Marry Me In Colorado.
517 Big Thompson Ave Unit 170
Estes Park, CO 80517 Directions
PO Box 810
Estes Park, CO 80517 (970) 586-5708 (970) 480-5151
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Additional Phone Numbers
- (970) 480-5151(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
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Complaint: My fiance ********* and I decided to terminate our contract with MMIC. Upon termination I emailed MMIC a signed hand written letter confirming our cancellation as they require. It has been a week since we have terminated the contract and I still have not received a refund from them. I only expect the refund for the remaining balance after the deposit. They can keep the deposit since they have in their fine print it is non refundable. I want the remaining $749.00 that we paid to them. I have given them a deadline to refund my money that they have disregarded and am left to this avenue of recovering money that is rightfully mine. MMIC needs to be held responsible for their actions!! They need to be brought back down off their high horse!!
Desired Settlement: I want my refund of $749.00 which is the remaining balance less the deposit.
***** ******* ******** ********************* *** ************************ ************************ ***** **** *** ** **** ** **** ** ******** *********
Hi this is ******* ******** I have resolved this dispute with the merchant. They received your letter and the refund appeared in my account. Thank you very much for your help!
Business Response: Although our contract with them clearly specified that we were not obligated to pay ANY refund upon their cancellation, we offered a 50% refund. This refund was made within 4 hours of the decision, and processed through our credit card system on 3/30/2016. ALL banks require processing time on their end, it is not something that we control and once our processing is complete is out of our hands. ********* and ******* need to do the research with their own bank as to the processing time which is normally 7 business days - as of the date of their complaint it has only been 3 business days. I understand from the bride that the processing was completed and they actually received the refund even prior to ******* filing this with the BBB. This complaint was completely unnecessary, nor was the immature threats and name calling. We wish them luck in their future and with their upcoming wedding.
Problems with Product/Service
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Complaint: We hired this company formally known as or also using (marry me in Colorado) as our wedding planner full service business to completely set up our wedding as a destination wedding, purchased a package The gold package this includes food,cake,wedding destination place,custom dcor,and photos, ect ... We made several trips up to pick out our colors , food menu, a location, all the details and left with a feeling of capability from the company..Our day arrived along with our 30 or so guests we get to the sight of ceremony and see they are still setting up,when finished I notice no arch that we picked out to be placed at ceremony was placed at alter area, instead we get a small foot bench sized old table, chairs were not covered with the beautiful covers we were shown and had picked out, when I asked where they were ***** said we are not allowed to have the arch at this location , how ever she never mentioned this the entire year we planned for a new sight, after the floods took out our original planned sight, she added the chair covers would be ruined if it rained , (again never mentioned until that day we were all placed and ready to have our wedding) the area is full of weeds, and gravel, after the ceremony we head up to the mountain for romantic pictures in the mountain area they were to attend to the guests for the 15 min we are gone, then announce our arrival upon return !! that did not happen we then grabbed our food plates joined the eating when guests were saying the fruit dish was still frozen in areas,our tables did not have decorations at all on them other than the candy I made myself to say thank you to our guests, no center piece, and the colors were not our colors?? very unorganized, did not have a clue as to what we were supposed to do we had to ask lorie, they were to be organizing this wedding step by step to the bride and groom dance, which we had to ask about!! The cake delicious, looked at pictures to find a staff member and her 2 kids sitting in the ceremony pictures.
Desired Settlement: partial refund for mis- representation, we thought we were getting one thing and got very little ... at a very inexpensive cheap, unprofessional way..this was a formal wedding ***** and *** were the only people besides our guests that dressed to the fashion ..they had children at a kid free wedding,even placed in our professional pictures in the ceremony.. ***** wore sweatpants with a marry me in Colorado shirt.. the helpers were children 3 of them under 18 as well as ***** ,***,and ***** ..
Consumer Response: this is the revised, and they even have the wrong date for our wedding on it, when i brought this to her attention, she said hmmm.i dont know..we originally had the wedding date on sept 21,2013, but the floods came through that weekend so our wedding was cancelled we had decided to follow through with this company since they were not doing refunds,everything was destroyed in the floods so i have little original this is the only one i have that has been revised sent via email..
Business Response: **** and ***** had their original wedding scheduled for September 21, 2013. Because of the flood on September 12, they opted to cancel this wedding with us - FOUR days prior to the scheduled even. Several weeks later they contacted us about the opportunity to reschedule their wedding for the following year. Although our contract specified in our Due Diligence clause that we are not responsible for Acts of Nature (among others), we ag**** to reschedule their event. The wedding was rescheduled for September 20, 2014. Because the original location was not longer an option post-flood, we offered them several location options. THEY chose the location after being toured by ***** for their site options.
Because the 1st wedding was cancelled within 5 days of the event, all of the wedding aspects (food, cake, photography, floral, planning services) had been paid in full for their planned delivery. The second costs for the 2nd wedding were fully absorbed by our company as a display of our intent to make good on our word, despite the fact that, in the end, our contract protected us from the necessity to do so. Our 60 day cancellation policy covered this thoroughly.
Their wedding details drastically changed during the 2nd planning including location, ceremony details, colors, flowers, and the addition of nearly double the amount of guests in the first agreement. Please review the agreement which did NOT specify and include the arch, chair covers, reception centerpieces, onsite ceremony or reception coordination as **** cites in her complaint. As well, because of her choice of the site of their rescheduled wedding, the ******** at the ***** **** ******, all tables and chairs were provided as a part of that agreement. The arch, chairs and chair covers were all a permanent part of our former indoor location and not an option to relocate to another site regardless. During the phase of their agreement with us, the Wedding Package Worksheet, NONE of the options were ever marked for any of these items as an add-on. Had she clearly read the paperwork she would have seen that we specify that chair covers are not allowed for ANY outdoor wedding, and that the arch would have been potentially hazardous sitting on a windy lakeside. We provided the table for their sand ceremony as a courtesy as it stays in our vehicle for use at all weddings.
My staff was asked to be seated during the ceremony to #1 keep them from standing in the back of the ceremony as a distraction in photos and #2 because half of the chairs were empty and from a photography stand point create an eyesore for the couples photos. The team of 6 onsite staff (normally only 2-3 were needed but we overstaffed as a precaution for this wedding) working the event were all of legal age to work in the state of Colorado, their age was irrelevant to her as long as they performed their duties.
As well, 2 days before and again during the wedding, I was informed that the *** was watching their group for the arrival of her son, a career criminal who had escaped from prison in the past few days. She informed me that they were concerned that he could appear during the wedding. Hearing that he was being actively sought after and that he was considered dangerous, needless to say, was a major concern as to the potential endangerment to my staff and myself.
**** was unbearable for the majority of the planning of this wedding. She was rude, loud, and talked demeaning to myself, my husband and my entire staff as well as other vendors (or caterer refused to work directly with her because of her attitude and would only allow us to pick up her order) - all complete strangers to her.
While she she has filed complaints and issued reviews all over the internet, she completely failed to notate any of the positive aspects of her wedding - the ceremony itself, the flowers, the photography (where she purchased nearly 75 prints from the online hosting site even before receiving her CD in the mail - processed within 24 hours of the wedding to be finished on our end with their package details).
100% of every aspect of the contract was executed and all items were delivered and in most cases, far exceeded the terms ag**** to. **** and ***** presently have an outstanding balance of over $600 in upgrades to their wedding - additional guests, upgraded flowers, add-ons of corsages and boutonnieres for family, pick and and delivery of their additional food items personally ordered.
While we wish them the best in their life together, we are DONE working with them. We will forego the outstanding balance of $600 in a mere attempt to end the relationship as soon as possible.
Once again, 100% of the contracted services signed and agreed upon my Ms. **** were fully provided and exceeded in the case of **** and ***** ****** wedding.
Problems with Product/Service
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Complaint: My fiance and I had a wedding planned in Rocky Mountain National Park at the 3 Mile Curve with Marry Me in Colorado on September 24, 2013. We decided to cancel our wedding with Marry Me in Colorado, for many reasons, 7 days before the wedding was to take place. We attempted to reach an agreement with Marry Me in Colorado for a refund but they did not respond to our inquiries. We decided to cancel our wedding because: the natural disaster flooding that occurred in Estes Park and Rocky Mountain National Park caused Estes Park to be closed to non-residents, Rocky Mountain National Park was closed to visitors, and the town, National Park, and even Marry Me in Colorado advised all September brides (and other visitors) to cancel/reschedule all of their plans due to the volume of damage incurred to the area, the stress placed on the people and resources of people living in the area, and the closed and hazardous roads that were shut down for days/weeks. The flooding caused all of our vendors, including our hotel, reception site, and family members hotels to immediately offer refunds due to the extreme circumstances that the flooding caused. When all of our vendors cancelled and even Marry Me in Colorado advised all September brides to reschedule, I started to reschedule our wedding for the **** ***** *** ** ******* **. Marry Me in Colorado initially said they would be able to transfer the services that they were providing to the Inn. They did not help me find a new location nor did they provide us with any information about the outlook in Estes Park. Instead, they gave us vague information and did not answer our questions when they said they would. They later told us they didn't think they could come to the Inn and were working with a local vendor. However, we already made plans with the Inn because we had only a few days left and were trying to assess the status of the flooding from Ohio. This vendor was a nightmare to deal with when we were working our wedding around the natural disaster situation.
Desired Settlement: We request a full refund of the $1,400 that we paid, in advance, for our wedding services from this company which were to include: officiant, wedding permit, wedding location, wedding planning coordination, photography, cake, and flowers. We did not receive any of these services, therefore, we feel that we should be refunded the full amount that we paid.
Ms. ******** signed a contract with Marry Me In Colorado in October of 2012 for wedding services to be provided on September 24, 2013. While flooding on the 12th of September created many obstacles, roads in and out of Estes Park were open within a few days and events, including weddings in the area continued. Despite our attempts to reschedule or work with them on continuing with their plans as scheduled, Ms. ******** and Mr. ******** scheduled their wedding for an alternative location. Because MMIC had another wedding in Estes Park that same day earlier in the afternoon, it would have been impossible to accommodate their venue change and travel with enough time to accommodate the wedding that went on as planned that day.
Problems with Product/Service
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Complaint: I live in ******** and had wanted to get married at the end of November through a company out of Estes Park, Colorado called "Marry Me In Colorado". We contacted the company in August and had no problems with communication and everything seemed fine. We sent in some paperwork and a $750 deposit. After then all of our attempts at contact were unanswered, we tried for over a month and wouldn't hear anything back. No emails and when we tried to call we couldn't get a hold of anyone, just voicemail, and when we did we were told "someone will get back to you". We finally sent an email and said we would like a refund because our wedding date was soon approaching, and because we had zero communication with the company we were unable to plan accordingly. Immediately we were emailed back and the company told us they had in fact returned our emails, but we NEVER received any of these emails. We have every email sent and received between us and the company saved. We asked again for a refund, but they avoided the request all together. Our supposed wedding date has come and gone and we haven't heard from this company at any time since we last asked for our refund. This situation has put a huge damper on what was supposed to be a very happy time in our lives.
Desired Settlement: $750.00
MMIC was contracted by ****** and ***** mid to late August for their wedding services. They promptly received their welcome kit with worksheets to begin their wedding planning process. On September 13 MMIC and we personally fell victim to the flood that cause us to loose power, including telephone and internet for nearly 3 weeks. During that time we communicated as we could with clients and worked hard to answer all questions and emails. The first part of October, ****** emailed us asking us to downgrade their services and made mention in her email " I know it has been bad up that way so we waited to contact you". We sent them copies of the emails that we had sent them during this time, and despite it being 2 months out from their wedding, were told that they wished to cancel their services. ***** made 4 different phone calls to them immediately to explain that while we had been affected by the flood were back fully running and that servicing their wedding was not an issue. ***** also explained that per our contract, they needed to send us a letter to cancel services, that emails were not accepted per the agreement. As we never heard from them during the time that ***** was leaving messages and sending emails they remained on our calendar as a confirmed wedding. Because they never properly cancelled, they technically have a balance due with us of over $1,700.
Business Response: The contract stipulates that all deposits are non-refundable. Regardless of the date of their cancellation, they would have forfeited that deposit amount by the terms of the agreement that they themselves signed. Communication was an issue HOWEVER due to the flood conditions and the impact it had it was out of our control, which we explained. Our experience with these situations is that a couple has committed to a wedding that they can not afford to pay for, and attempt to downgrade their package only to eventually cancel it even under new terms. Had they attempted to work with us after we were back in operation following the flood we may have been able to downgrade them but they never responded to any of our emails or *****'s phone calls attempting to resolve the issue. The fact is that they signed a contract for specified services with a clear cancellation policy and thorough terms outlined in the agreement.
*** ****************** ************************
*** ***** ****** *****************************
*** ***** ***** **********************
***** **** *** *** **** ** ***** **
Problems with Product/Service
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Complaint: I hired MMIC in august to perform my elopement on Oct 20th 2013. We paid the deposit of $300. We came up with the site ourselves and reserved it ourselves. When the natural disaster happened the second week of September and flood waters rushed through Estes Park, the canyons and neighboring towns wiping out businesses and homes and killing several people, phone lines were down, emergency situations happening through out Colorado, we immediately realized our October wedding would not happen. We were told by authorities that roads would be "impassable for several months", the "infrastructure is unsafe", main roads were "heavily damaged", and would be closed "indefinitely", the town had been evacuated. Days later, as the flooding continued through out Colorado,more people hurt,missing or presumed dead we decided to call off the wedding since we had not even sent back the questionnaire for Mr. ****** to start work on the ceremony. He had done nothing for us yet. So, I emailed him on Sept 16th since the phone lines were still down. He responded "everything will be fine, we will keep in touch" (which astounded us that he would say that)No concern for our safety. We continued to research and were told not to try to travel to Estes, the town was closed only allowing residents with ID to enter. Rains continued, flooding continued, into my area as well.He posted on facebook how devastated Estes was and that weddings should be canceled or postponed. I then emailed again on Sept 25th asking to cancel and for a refund. The contract does not include a disaster that makes travel unsafe or impossible, for an extended period of time. Since we had no way of knowing what would come next, we thought we should cancel for our safety. He said "call me" When I did, he argued and insisted we go thru with it. I will not risk my families life traveling on unsafe roads. We had no way of knowing when and if Estes would reopen, so canceling was the right thing to do. The town administrator said to avoid Estes Park.
Desired Settlement: I would like a refund of the deposit made for this wedding. The ceremony wasn't written yet, we had no meeting with Mr. ****** yet, not even phone consultation, he hadn't even received the questionnaire (that we printed out on our own computer) back yet to read. Given the circumstances of this cancellation due to indefinite unsafe road conditions and infrastructure, we feel that a refund is reasonable. We would like a check written to us for the return of our deposit.
Business Response: ***** contacted Ms. ***** yesterday, September 30 with regard to her email (see below) to inquire as to canceling her wedding on October 20, 2013. She cited 'disasterous' conditions in our area, town closures, dangerous areas and concerns for her family's safety if they were to move forward with their wedding as planned in Estes Park.
Linda's email said that it was "Impossible" because of the storms and flooding on Sept. 12/13 to have her wedding in Estes Park. We explained that Estes Park was deemed safe and opened up to tourism within 7 days of the flood on September 12, and Rocky Mountain National Park was opened fully in the areas we conduct business starting September 21. Our annual "Elk Fest" was held last weekend with a highly successful attendance rate of 1000's of visitors. While she was persistent on her perception of lack of safety, we assured her that the Department of Transportation, Town of Estes, Larimer Sheriff and the National Park Service would not allow general tourism to happen if there was any threat of personal safety. While there was some property damage to specific units that occurred to her location for her wedding at the Evergreen's on Fall River, they ARE open for business. Even if they weren't comfortable with that specific location, we could easily find them a more suitable site for their wedding ceremony to take place here in Estes Park.
We explained in detail that Marry Me In Colorado has been 100% operational even having weddings during the height of the days during flooding and has not cancelled any events. ***** explained to ***** that we have done multiple weddings in RMNP with no issues at all. The ONLY affect that the flood has on any of our clients has been the minimal additional travel time that it takes to be re-routed from the standard Hwy 34 and Hwy 36 access to taking Hwy 7. (Coming from Loveland, it is only 45 min to 1 1/2 hour additional time depending on the route taken) We explained that their decision to cancel, by the terms of the Wedding Services Agreement, required something in writing, which she promptly sent following her phone conversation on September 30. HOWEVER, she did not cancel within the agreement's terms of 30 days to be released from having to pay the final amount due, and the agreement does specify that the deposit amounts are NON REFUNDABLE. As well, MMIC's contracts have Due Diligence clauses to protect us from the inability to perform services due to acts of God, Nature, War, etc. We offered to perform Linda's wedding as agreed upon, to give her FULL credit (not required, but offered) towards rescheduling, or the possibility of our traveling to her location as well. ***** was not willing to consider any of the options we offered to her which would have fully executed the terms of the agreement and provided her with the full services she contracted for.
Despite, in her opinion of our "having not done anything" with regard to her services, we reserved that day and time for her wedding according to her agreement issued on July 28, 2013. Our policy is that any cancellations made within 30 days of cancellations are due in full, and outside of that 30 days the deposit is forfeited. Her reasons for canceling based strictly at quoting news reports and interviews that are 3 weeks old, and while she did cite our FaceBook page as recommending alternative plans during the actual days of the flood, she would have also easily seen our posts of wedding photos from those same days and full reports on the openings and conditions of the roads, downtown Estes Park, our wedding venues, etc.
Because her cancellation is within 3 weeks of a prime dates for our fall wedding season, there is no likely chance that we will be able to re-book the date and time. Therefore, MMIC requests that the BBB find in our favor and that Ms. ***** be due for the full amount remaining of $300 in addition to forfeiture of her deposit.
Hello Pastor *****,Concerning our October wedding, we are wondering if you will be refunding our deposit, since this natural disaster has made it impossible for us to have our wedding there.
Business Response: In response to Ms. *****'s comments:
(1) I contacted MMIC on Septermber 16 regarding the conditions in Estes Park, and was assured everything in Estes, including travel to Estes, was fine. I have a copy of this email if needed.
MMIC - Travel in and out of Estes Park continued during the flood and for the days after using an alternative access road, Highway 34 or Trail Ridge Road. We continued to hold weddings regularly throughout the entire time.
(2) On September 18 I observed a facebook posting by MMIC describing the extent of the devastation to Estes Park and access roads to Estes. This posting suggested cancellation of any visits to Estes, specifically including wedding related plans, would be appropriate. This posting was later removed, but I have a copy of this posting if needed.
MMIC - The Town of Estes requested that business be limited into town during those few days following the flood to allow for emergency personnel and residents. We did post on FaceBook on September 14 offering rescheduled dates and times during those days and that was directed to weddings and events scheduled for the first few days following the flood. Once the town and CDOT opened restrictions, that notification was removed from our page on September 18.
(3) As news stories continued to unfold regarding the difficulties encountered by the Estes community and the logistics of traveling to Estes, I again contacted MMIC on September 25 suggesting we cancel our agreement to allow us to continue to plan our wedding elsewhere without adding any additional burdens to the Estes recovery.
MMIC - During this time the travel into Estes actually IMPROVED with the opening of another access road, Highway 7, in and out of Estes. Regardless of previous calls to inquire, our contract states that cancellations must be in writing - which we received still within the 30 day cancellation period. The NEWS has consistently promoted Elk Fest the weekend of Sept 28, Autumn Fest this past weekend, and travel for visitors to enjoy fall colors and the elk rutting season.
(4) MMIC summarily rejected this suggestion, I strongly believe the original response to our communication on September 16 was an intentional deception to delay the cancellation request to get under the 30 day contractual deadline so that we would have to pay the full amount.
MMIC - Again, the terms of the contract, signed by Ms. *****, were not followed. Estes Park continues to improve and has been fully functioning welcoming weddings, events and tourists for event the town is holding. News reports confirm that we are alive and well here. As well, roads continue to open, evident by the opening of Highway 119 from Boulder to Nederland yesterday cutting an hour off of the drive from the valley. Ms. *****'s wedding is not scheduled until late in OCTOBER and there is no substantiating her reasoning that the town and travel is unsafe and her cancellation affects MMIC as we can not re-sell that date on such a short cancellation notice - the entire reason for our 30-day cancellation policy.
---------- Forwarded message ----------
Better Business Bureau:
I would like my complaint ID *******, to be handled through an Arbitration hearing with BBB.
Better Business Bureau:
I would like my complaint ID *******, to be handled through an Arbitration hearing with BBB.