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Marry Me In Colorado

Additional Locations

Phone: (970) 586-5708 Fax: (866) 393-5848 1907 Mall Road, Estes Park, CO 80517 View Additional Email Addresses http://www.marrymeincolorado.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Marry Me In Colorado meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Marry Me In Colorado include:

  • 7 complaints filed against business

Factors that raised the rating for Marry Me In Colorado include:

  • Length of time business has been operating.
  • Response to 7 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Marry Me In Colorado
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: November 24, 2009 Business started: 01/01/1984 Business started locally: 01/01/1984
Type of Entity

Sole Proprietorship

Business Management
Mr. Kevin Cooper, Owner Ms. Lorie Cooper, Owner
Contact Information
Principal: Mr. Kevin Cooper, Owner
Customer Contact: Ms. Lorie Cooper, Owner
Business Category

Wedding Consultants Wedding Officiant Event Planners Wedding Photographers Wedding Supply Stores Wedding Chapels


Additional Locations

  • 1907 Mall Road

    Estes Park, CO 80517

  • PO Box 810

    Estes Park, CO 80517 (970) 586-5708 (970) 480-5151

  • 1
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Complaint Detail(s)

12/30/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My fiance and I had a wedding planned in Rocky Mountain National Park at the 3 Mile Curve with Marry Me in Colorado on September 24, 2013. We decided to cancel our wedding with Marry Me in Colorado, for many reasons, 7 days before the wedding was to take place. We attempted to reach an agreement with Marry Me in Colorado for a refund but they did not respond to our inquiries. We decided to cancel our wedding because: the natural disaster flooding that occurred in Estes Park and Rocky Mountain National Park caused Estes Park to be closed to non-residents, Rocky Mountain National Park was closed to visitors, and the town, National Park, and even Marry Me in Colorado advised all September brides (and other visitors) to cancel/reschedule all of their plans due to the volume of damage incurred to the area, the stress placed on the people and resources of people living in the area, and the closed and hazardous roads that were shut down for days/weeks. The flooding caused all of our vendors, including our hotel, reception site, and family members hotels to immediately offer refunds due to the extreme circumstances that the flooding caused. When all of our vendors cancelled and even Marry Me in Colorado advised all September brides to reschedule, I started to reschedule our wedding for the **** ***** *** ** ******* **. Marry Me in Colorado initially said they would be able to transfer the services that they were providing to the Inn. They did not help me find a new location nor did they provide us with any information about the outlook in Estes Park. Instead, they gave us vague information and did not answer our questions when they said they would. They later told us they didn't think they could come to the Inn and were working with a local vendor. However, we already made plans with the Inn because we had only a few days left and were trying to assess the status of the flooding from Ohio. This vendor was a nightmare to deal with when we were working our wedding around the natural disaster situation.

Desired Settlement: We request a full refund of the $1,400 that we paid, in advance, for our wedding services from this company which were to include: officiant, wedding permit, wedding location, wedding planning coordination, photography, cake, and flowers. We did not receive any of these services, therefore, we feel that we should be refunded the full amount that we paid.

Business Response: Ms. ******** signed a contract with Marry Me In Colorado in October of 2012 for wedding services to be provided on September 24, 2013.  While flooding on the 12th of September created many obstacles, roads in and out of Estes Park were open within a few days and events, including weddings in the area continued.  Despite our attempts to reschedule or work with them on continuing with their plans as scheduled, Ms. ******** and Mr. ******** scheduled their wedding for an alternative location.  Because MMIC had another wedding in Estes Park that same day earlier in the afternoon, it would have been impossible to accommodate their venue change and travel with enough time to accommodate the wedding that went on as planned that day.

MMIC has a very specific contract with a 60 day cancellation clause and a Due Diligence clause that protects us in the case of this type of circumstance out of our control.  Ms. ******** surely read the contract thoroughly and understood the commitment when she signed and returned the agreement to us.  

While other businesses may have been able to cancel hotel arrangements or dining arrangements with no penalties, they also put out little if any effort or cost which enables them to do so.  MMIC spent 11 months working diligently with Ms. ******** and Mr. ******** to not only prepare for their wedding services, but had already performed services (writing a wedding ceremony), ordered and paid for items (special order flowers, wedding cake, downloaded music) etc.

While the natural disaster did create inconveniences, MMIC continued to perform weddings for other couples with no interruption.  It was Ms. ******** and Mr. ********'s decision to relocate their wedding venue and left MMIC unable to perform our services based on their decision.

Our contract is thorough and between the 60 day cancellation policy and Due Diligence clause, we are well within our rights to retain monies paid for the work that was performed.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/20/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We requested to have our Eternity wedding package downgraded to the Amore wedding package. Marry Me in Colorado (MMIC) told us they do not downgrade packages despite lack of written or verbal indication in their contract; however, MMIC agreed to downgrade after multiple emails trying to move our wedding to another date, time and with another officiate. Contract did not exclude us from downgrading. During these emails, MMIC informed us that we could not use that date and time because we were not an elite package. There was no contractual or website reference concerning elite package only sites. Then we were told if we kept our date and time we could no longer have the regular MMIC officiate and that Lorie was our only officiate. After receiving voids in communication on MMIC's part and disrespectful, eventual responses, we felt very uncomfortable having Lorie preside over our wedding. We then decided we would provide our own officiate and informed MMIC. After receiving MMIC's emailed confirmation of our package downgrade, I request a new contract for the Amore wedding multiple times and to no avail. We felt this company was disrespectful and very unprofessional; therefore, we could no longer continue their coordination services. We sent an overnight letter of cancellation and corresponding email more than 60 days before our wedding. I, *****, spoke with Kevin on the phone to which he agreed to our cancellation letter. In that letter we requested proof of the RMNP, Sprague Lake Dock site reservation or a refund of $150 with 14 days. A refunded difference in wedding package deposits of $175 within 14 days was requested as well. We received neither. I, *****, sent a follow-up email requesting a response and informing them that I had and will share my personal, factual experience with those I know and on wedding websites. MMICs response was that I was blackmailing them an defaming them and they would take legal action against me for telling my personal, factual experience.

Desired Settlement: Complete written cancellation of all contracts with and through Marry Me in Colorado (MMIC). Hard copy proof of Rocky Mountain National Park, Sprague Lake Dock site reservation for September 28th, 2013 from 1230-1430 or a refund of $150 for said site reservation. An additional refund of $175 for the deposit difference between the wedding packages.

Business Response: We have been exchanging communication with ***** regarding her wedding for several weeks.  She has been VERY rude, with continued harassing emails including written threats us that if we dont' refund her money she will leave defamatory comments online as well as to others.  She signed her original agreement with MMIC in April of 2013 for an Eternity Package, on June 23 requested to reduce her package to one 1/2 the size despite having a signed agreement.  We catered to her every request for changes but she refused to be satisfied - and in an attempt to recoup expenses (in her own words due to financial and personal reasons needed to trim back their wedding) has resorted to harassment as an attempt to get refunds - all of which are clearly defined as NON REFUNDABLE in her contract.

 
Attached is her signed original agreement, clearly stating that her deposit amount is non-refundable in the case of cancellation or changes.
 
Communication Timeline Outline:
 
April 7, 2013 - MMIC Received an Online Booking Form request for ***** ****** and ******** Pyc for a wedding on September 28, 2013 at 4pm
 
April 9, 2013 - MMIC (Although on vacation, did work to get this to them) Issued a Wedding Servies Agreement for ***** ****** and ******** Pyc for 1pm on September 28 as it was the only available time slot that day.
 
April 9, 2013 - MMIC Received the signed Wedding Services Agreement back from ***** along with an email outlining their financial stress that week and asking that we hold their space and run their deposit after the due date when they were able to pay it via their American Express.
 
April 23 - After attempting for several days, received authorization to run the deposit on their credit card.  Sent them a welcome kit with their worksheets, receipt, and detailed information on their location choice for their ceremony.
 
June 24 - Received an email from ***** requesting to 'downsize' due to 'financial and personal' reasons to a different package.
 
June 26 - Received a follow up email from ***** regarding her request to downsize her wedding 
 
June 27 - Replied that we were working to consider her request but that we needed to review our docket for the day and our vendor obligations (ceremony site, photographer, baker, coordinator, florist, etc) all who had to agree to any potential change as they were already secured for the Eternity Package.  This change would eliminate many of these services who we had already paid non-refundable deposits to as well, and needed confirmation from them to be able to respond to her request.
 
July 2 - Responded to ***** that while we do NOT 'downsize' packages, we could potentially work with her on reducing her services if she would compromise and consider a different time for her ceremony to 3 hours earlier or 3 hours later than her original time.
 
July 3 - Received an email from ***** that she was NOT willing to change her time, that they had suffered too many financial changes, had already printed invitations and had to already 'uninvite' guests.
 
July 3 - MMIC Responded to ***** that our schedule was also set in stone that day, and that because we had already guaranteed services to our sub-contractors, we needed her cooperation in making the changes work for her.  We were doing our best to accommodate her request, despite the fact remained that she had signed a contract outlined with very specific services.
 
July 5 - Received an email confirming that they were bringing their own officiant and outlined in a very abrupt email what MMIC was GOING to do for them. She continued to become irate that there was nothing in our contact that says that they couldn't 'downsize'
 
July 5 - MMIC Sent an email to ***** clearly outlining the changes that she requested were made and that because she was drastically changing her services with MMIC, we sent a very specific outline of the services and time line that she would be receiving - that because she cut a coordinator from her package, there would be no one onsite to complete logistic details for them, and that their photographer - who would be onsite for one hour per their request - would need to begin promptly and complete on time, that it was now their responsibility to see to it that their event started and finished on time to stay within the terms of the wedding permit issue by Rocky Mountain National Park.
 
July 23 - Received a cancellation letter from *****.  She stated a 'lack of communication' as reason yet it is evident from every email we have on file that the ONLY delay in communication was during the time we needed to coordinate with the other services that had been hired for her wedding to make her requested changes.  All other communication was prompt and concise.  Kevin attempted to speak with ***** on the phone to seek a resolution, but she was rude and belligerent to him.
 
August 4 - Received another threatening email from ***** that she is expecting a written confirmation of her cancelation.  We do not provide this, and while she claims we have 14 days to do so have no need to confirm that she cancelled other than the email communications and Kevin's telephone conversation with her to confirm we received her letters of cancellation.
 
As Kevin told her on the phone, *****'s Wedding Site Permit with Rocky Mountain National Park is still 100% valid and they are free to hold their wedding at the same location, at the same time but MMIC will not be responsible for any damages or for their failure to comply with the terms of weddings within the National Park.
 
***** is requesting a refund of her wedding deposit for her agreement with Marry Me In Colorado.  Her contract is very clear that in the case of cancellations, there are NO refunds.  Although she claims she is canceling an "Amore" package, her signed agreement with us was for the "Eternity" package.  While we planned to work with her to apply all of the funds paid to her changed package, when she cancelled all services she forfeited that deposit in full.
 
While we were attempting to resell the date to be able to refund her at least the wedding permit for Rocky Mountain National Park, her rude demeanor and written threats of blackmailing us to refund her money or she will slander MMIC made us not so inclined to be of any assistance what so ever.
 
We look forward to the BBB resolving this issue in our stead. 
 
 
 

Consumer Response: Complaint: *******

I am rejecting this response because: Please refer to attached files. I have never emailed MMIC with a threatening tone or verbiage. I tried to contact them on more than one occasion where it took repeated emails on my part to ignite a response. The original contract was amended when MMIC agreed via email (see attached) to downgrade my package. It is my experience that this company uses scare tactics to silence a dissatisfied client. Please review Google and Wedding Wire reviews from other dissatisfied clients. I never used an if... then... statement concerning my requested refund and the dissemination of my personal, factual experience with MMIC. They were two separate statements. The refund statement was a request and the review statement was to let them know how serious I was about my dissatisfaction with their service. I have never reported a company to the BBB before, but felt so injured and disrespected by this company that I felt I had not other option than to report them. I have three goals that I would like to obtain with this report (in order of importance): 1. Have this report posted publicly so others can read about my personal. factual experience before making a decision to choose MMIC. 2. Receive a hard copy of our RMNP permit for September 28th between 1230-1430 or a permit fee refund of $150. 3. A refund of $175 to account for the difference in packages.

I have never requested a full refund. The contract was amended once MMIC agreed to the downgrade. I made multiple attempts to obtain a copy of the new contract for review and signing without avail. I have not taken any action that would be legally defined as blackmail, defamatory or slanderous. As the emails will reveal, I have always been courteous, but the same cannot be said for MMIC in my experience. I respectfully ask the BBB to review all email and written correspondences between MMIC and myself as they will show I was never rude or threatening. It will, however, show MMIC was unprofessional, untimely and in my opinion disingenuous.

<v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect"><o:lock v:ext="edit" aspectratio="t">

Re: Your Welcome Kit from Marry Me In Colorado!

1 message

PJ ******< ********@gmail.com>

Lorie Cooper< *****@marrymeincolorado.com> Mon, Aug 5, 2013 at 12:09 PM To: ***** ****** <********@gmail.com>

Cc: "<kevin@marrymeincolorado.com>" <kevin@marrymeincolorado.com>, ***** <********@gmail.com>

Oh good... OUR preference as well! It will, actually, be much EASIER since, at the end of the day, we have a legal, binding contract.

YOU requested it, YOU signed it, YOU failed to comprehend it, and YOU attempted to default on it - End of story.

I wonder if you consulted with your "family of attorney's" opinion during this process.

We look forward to the cessation of communication - and eagerly await OUR resolution through your choice of method (BBB) to accomplish this or by our own legal action if your threats of slander, libel and defamation continue.

Again, our best wishes on your wedding. Lorie Cooper

Marry Me In Colorado

###-###-#### - Phone

###-###-#### - Fax

www.MarryMeInColorado.com

*****@marrymeincolorado.com

On Aug 5, 2013, at 10:30 AM, ***** ****** wrote:

First let me say, I am LEGALLY allowed to express my PERSONAL, FACTUAL experience with your company. There is and was NO intent of blackmail. I don't expect you to take the time to know your clients, but if you had you would know I am in no way capable of such an act. I explained my intent and continued expression of my disappointment in your services so you would understand how seriously injured I was by your poor professionalism. I have a family full of lawyers, so please know that understanding the law is not a deficiency of mine. I also worked in law enforcement for years as an analyst. You have twisted my written and verbal words which I will NOT stand for. I can no longer speak to you directly via email or phone. This is too emotionally and physically stressful for me to continue. I am submitting a claim through the BBB. We can talk through them so I can focus on my wedding.

Regards, ***** ******

###-###-####

Sent from iPhone.

On Aug 5, 2013, at 9:42 AM, <kevin@marrymeincolorado.com> wrote:

*****,

First of all, during our phone conversation last week when I attempted to resolve your concerns, I NEVER agreed that your demand for your cancellation terms would be met.Nor do we state that your cancellation is accepted within 14 days as you state in your email. I merely stated on the phone that your cancellation would be accepted, nothing more.

I have read over all emails and not seen the so­called lack of communication you are talking about. I explained that any time lapse in responding was due to hearing back from other party (ies) who were involved in your wedding (Wedding site, Photographer, Baker, Florist, Etc.) to insure we were able to accommodate your requests for changing the entire scope of your services. Despite having a legally binding contract that outline all services and costs explicitly, you trying to change your contract with us, stating our Wedding Services Agreement does specify that it does not allow you to make downgrades. You wrote “ There is nothing in your policy that states you cannot downgrade or exclusions/exceptions for certain times of the year. You may want to change that for future clients so they aren't blindsided like we were. I deal with contracts everyday and I would hope you will uphold the literal wording of your contract.” Clearly it would be a discretionary matter. It is also VERY clear what our responsibilities were to be, and what was to be expected from us, as well as you. If you work with contracts everyday then you were not “blindsided” as you claim, you would have read and understood the Agreement before signing and sending back. Despite our attempt to work amicably with you to allow you to make the changes you were requesting, we did agree to provide you EXACTLY what you asked for ­ and in a very thoroughly detailed email from Lorie, all of the details were outlined as to the changes to your package and the responsibilities that you would need to adhere to to allow us to make your requested changes. It is not our responsibility that you do not have the guests that you originally planned for, nor was it our problem that you are have the financial difficulties you mentioned before. Again, you stated: “We needed to really trim out wedding list for financial and personal reasons.” You also stated “We've already uninvited 30 guests.” Apparently you took on more than you had anticipated.

When you sign an agreement with someone for products/services or anything of the like, you have to be aware of what you want and what you are agreeing to. If I had come back and said I needed to lower your package due to the opportunityof another more lucrative wedding you would have had a whole different tone, I guarantee you. You would be sticking to the letter of the contract. The terms of the contract would be completely binding from your side. As does it not specify that you are able to downgrade your services with us, nor does It say we can downgrade our services to you if we so choose. Both of us are protected for the same reasons.

With regard to your threat of posting negative reviews and slander our reputation ­ Your email is clearly threatening commercial blackmail ­ which is illegal. Please understand that if we find any reviews, blogs, communication with any other person or have anyone do so in your stead, we will take all available and appropriate legal action against you (or them) for Slander, Libel and Defamation.

The permit for your wedding is still valid and will remain in your names. While we WERE attempting to find another wedding to fill your spot and be able to refund at least the permit fee, that is unlikely due to the tone and threatening nature of your email. Your total deposit, per the detailed contract, were forfeited. You stated that “We've already paid for the wedding

permit ($150) and $600 towards the $850 Amore Package”, which is incorrect. You paid a

$600.00 deposit towards the Eternity Package, then decided to downgrade the services you agreed to. We had told you we would apply those monies towards the other package. Truth be told, you already plan to spread an unrealistic and convoluted version of the events, so there is not much incentive for us to work with you.

We are very sorry the situation has come to this. We wish you both the very best on your day and in all the years to come.

Regards, Kevin Cooper

Marry Me In Colorado

From: PJ ******

Sent: Saturday, August 03, 2013 12:06 PM

To: Lorie Cooper ; kevin@marrymeincolorado.com

Cc: *****

Subject: Re: Your Welcome Kit from Marry Me In Colorado!

After speaking with Kevin, there was a verbal agreement that our cancellation requests would be honored. I was also told I would be sent verification of this. 14 days from the date of our cancellation letter is August 6th. We have not received a refund to our American Express ($175 with copy of RMNP site reservation for September 28th, 2013 or $325 if you wish to buy the reservation back from us for use for another wedding ­ we will occupy that site from 1230­1430 on September 28th, 2013 if we do not receive the additional refund of $150 by August 6th) nor have we received our promised confirmation of cancellation via email or mail. After reading more reviews and talking with Kevin, It's become apparent that lack of professionalism and poor communication is not uncommon with your company. I have shared my personal MMIC experience with friends and other brides to be. I will also be sharing my personal experience with wedding websites and blogs. Hopefully a your prompt attention to this cancellation agreement will allow me to move forward with our wedding and put this taxing and stressful situation behind us. I never envisioned my wedding plans to include such an emotional disruption from a wedding coordination company. I look forward to a prompt resolution by August 6th, 2013.

Regards, *****

On Tue, Jul 23, 2013 at 10:10 AM, PJ ****** <********@gmail.com> wrote: Lorie and Kevin,

Please be informed that I have overnighted (USPS) a signed letter of cancellation to your P.O. Box. It will arrive by 1500 tomorrow, which is more than 60 days prior to Septmember 28th, 2013 at 1300. An unsigned version is attached to this email as well. I have been physically sick and extremely stressed over the way MMIC was handling our wedding and the lack of communication. It would be a diservice to our upcoming nuptuals to continue this wedding with your company.

Regards, *****

On Mon, Jul 8, 2013 at 12:32 PM, Lorie Cooper <*****@marrymeincolorado.com> wrote: *****,

In this case, I will be sending Harvey, one of our photographers, to meet you in the parking lot of Sprague 30 minutes prior to the 1pm ceremony so at 12:30.

He is contracted for 1 HOUR, to take photos from 1pm to 2pm only. It will be important ­ and your party's responsibility to ensure that everyone is there at 12:30 to make the 20 minute walk around the lake, to do any set up necessary and to begin the ceremony PROMPTLY at 1pm. He will need to be finished with your photos at 2pm, and your group must be out of the lake area by 2:30pm when your permit expires (12:30 to 2:30) and another group has the area reserved.

As you are downgrading in your services with us, you will NOT have an onsite coordinator and organization on your end will now be important.

You will need to complete the package forms on the Wedding and Elopement Package Worksheet all for the Amore Package, as the tiers and details are all different than the Eternity Package.

Harvey will have your wedding flowers, cake and champagne with him as well and will provide you those when you meet him prior to your wedding.

Lorie Cooper

Marry Me In Colorado

###-###-#### ­ Phone

###-###-#### ­ Fax

www.MarryMeInColorado.com *****@marrymeincolorado.com

On Jul 5, 2013, at 8:05 PM, PJ ****** wrote: Hi Lorie,

We are having someone in our wedding party be our officiant. I've already spoken with Larimer County to ensure once they are ordained through the Universal Life Church that they are allowed to preform a legal wedding in CO and is recognized throughout the US. We will be doing the Amore Package and will let you know within the contracted period how many exact guest we will have. The location will be Sprague Lake Dock at 1300 on September, 28 2013. We've already paid for the wedding permit ($150) and $600 towards the $850 Amore Package, balance remaining $250.00. Please create a new contract for the Amore Package for us to review and sign. We do NOT need an officiant from your company. I'm not sure why it took you over a week and a half to respond to our request originally, but a prompt response would be very appreciated. I hope we can

settle this quickly so we can focus on our wedding day (the most important aspect of this contract) and not conditions you are trying to impose that are not within the contract. Thank you for your understanding.

Regards, *****

On Wed, Jul 3, 2013 at 9:33 AM, PJ ****** <********@gmail.com> wrote: Hi Lorie,

We're looking to having one of our wedding guests become a clergy. I spoke with Larimer County in Estes Park about solemnizing our own wedding as well. I'll let you know by Friday of this week, whether we will have one of our guests officiate, ourselves or you. I'm just a bit sick to my stomach about all this at the moment. We didn't pick that date because it was the most popular nor did we know it was. It was the only date that worked for our families and closest friends. There is nothing in your policy that states you cannot downgrade or exclusions/exceptions for certain times of the year. You may want to change that for future clients so they aren't blindsided like we were. I deal with contracts everyday and I would hope you will uphold the literal wording of your contract.

We are keeping the date, time and location. We will let you know by Friday if you need you to officiate or not. Thank you.

Regards, *****

On Wed, Jul 3, 2013 at 8:01 AM, Lorie Cooper <*****@marrymeincolorado.com> wrote: *****,

Our Wedding Services Agreements don't address changes to the package because all of the details are outlined item by item as to what we are providing and you have contracted for. Our days are very carefully plotted out to maximize our staff and take care of our clients requests ­ but asking us to give up our resources and income on the most popular weekend of the year in Estes Park or for us becomes tricky. That prime time slot of the day is typically reserved for an Aspen or Platinum package, but we did fit in an Eternity Package for you... If the time change won't work, the other option would be that I officiate your ceremony myself and it would allow for us to keep your time and location the same. Let me know if that will work and I can get the ball rolling on preparing a new Wedding Services Agreement.

Lorie Cooper

Marry Me In Colorado

###-###-#### ­ Phone

###-###-#### ­ Fax

www.MarryMeInColorado.com *****@marrymeincolorado.com

On Jul 3, 2013, at 7:43 AM, PJ ****** wrote: Morning Lorie,

I combed through all the paperwork and didn't see anything about downgrading restrictions, only that you

kept our deposit if we canceled­ which is what we wanted to do, but having invested over $700 that we would lose it is NOT an option. I'm not sure as to why we would have to reschedule a time when you're not even sure we'll have the ceremony site we contracted? Our wedding invitations have already arrived with the date and time, which is another loss of money. We've already uninvited 30 guests. The only guests

remaining are the ones that have paid for thier lodging and plane tickets. We cannot change the time and date.

*****

On Wed, Jul 3, 2013 at 6:03 AM, Lorie Cooper<*****@marrymeincolorado.com> wrote: Hello *****,

I am working hard to make this change work ­ but as a rule we don't downgrade packages during our high season as we have already scheduled all of our staff. The big glitch on this is that your wedding date, September 28, is the #1 most popular day of the entire year for weddings, and trying to juggle the day is a bit of a challenge.

IF we do downgrade your package, your time would also have to change. We only have times slated for specific packages and certain times of the day on these high demand days to maximize our resources best. If we do this, we would have to move your ceremony time to either 10am or to 6pm with myself officiating as Kevin has to be at another wedding. The other alternative would be to move you to that Friday to 3pm or Sunday the 29th at 12pm.

Let me know what works out best for you guys... Lorie Cooper

Marry Me In Colorado

###-###-#### ­ Phone

###-###-#### ­ Fax

www.MarryMeInColorado.com *****@marrymeincolorado.com

From: PJ ******

Sent: Wednesday, June 26, 2013 8:00 AM

To: kevin@marrymeincolorado.com

Subject: Re: Your Welcome Kit from Marry Me In Colorado!

Hi Kevin and Lorie,

I wanted to check in to make sure you received my email. We are trying to finalize everything on our end. Can you confirm the change to the Amore Package with 5 additional guests. Thanks!

*****

On Sun, Jun 23, 2013 at 12:09 PM, PJ ******<********@gmail.com> wrote: Hi Kevin and Lori,

We've had some changes and need to down size our package to the Amore Package. We needed to really trim out wedding list for financial and personal reasons. We would like to stick with the 10 + us, but may need to add up to 5 more guests ($10 plus per person). No other changes. Can you draw up a new contract? Thank you so much!

Regards, ***** and *****

On Sun, Apr 28, 2013 at 3:25 PM, <kevin@marrymeincolorado.com> wrote:
Hello *****,

What we are waiting for is the blessing from the park service directly as to when the construction will be complete and we are able to schedule weddings at Sprague Lake – last word we had gotten was that they DO anticipate on being completed with construction and allowing us to reserve along the Bear Lake Road Corridor starting in August. We have you slated for Sprague as your first option, but will want to have a back up location planned just in case.

Hope this helps! Kevin

From: PJ ******

Sent: Sunday, April 28, 2013 9:55 AM

To: kevin@marrymeincolorado.com

Subject: Re: Your Welcome Kit from Marry Me In Colorado!

HI Kevin,

In a previous email, we were told Sprague Lake was going to open early and that the Dock was available due to a cancellation for September 28th. Is this no longer the case?

Regards, *****

On Tue, Apr 23, 2013 at 11:05 AM, <kevin@marrymeincolorado.com> wrote:
Good Morning ***** and ********,

First and foremost, thank you so much for entrusting your most important day in our hands! We look forward to getting to know both of you better over the upcoming weeks before your wedding!

We have you scheduled for your Eternity Wedding Package on Saturday September 28th, 2013, at 1:00 p.m. in Rocky Mountain National Park. I will be making all of the necessary arrangements with the National Park Service to secure a permit. If there are any time conflicts on the part of the Park with existing reservations or any other issues, we will contact you as soon as we are made aware of them. If access is NOT available, we will contact you immediately so that we can assist you in finding a back-up location. I do not anticipate the Bear Lake Corridor to be open as of 9.28.13, but have put in to be put on a wait-list, just in case it does open. We will need to choose an alternate location to be on the safe side. As well, we will continue to update you know of any issues that arise with the construction along the Bear Lake Road corridor this upcoming spring/summer. At the very least you will need to be prepared for traffic issues going to the South Entrance of Rocky Mountain National Park. Because of high volume of tourists and road closures due to construction, traffic WILL back up and cause delays.

Attached you will find the following to help us both to get started planning your day:

1) Receipt for your payment and a statement of your current balance.

2) Welcome Kit - We have assembled this document to provide you with our very own favorites and well-tested referrals to area restaurants, hotels and accommodations, spas and salons, transportation, and lots of things to do while you are in Estes Park!

3) Ceremony Questionnaire - To assist us in preparing your ceremony, this questionnaire will help us learn more about the two of you and what your visions are for your ceremony. This needs to be received 3-4 weeks prior to your date at the latest to allow time for writing your ceremony. You will typically receive it the week prior to your wedding to give you an opportunity to review it and make any changes before the big day!

4) Wedding and Elopement Package Worksheet - To assist you in planning for your package details such as flowers, cake, music, photos and more. This needs to be received as soon as possible prior to your ceremony - NO LATER THAN 3-4 WEEKS BEFORE - to allow us to order in all of the products to complete your flowers and order accessories, your cake, etc.

5) “What Happens Now” Article – This document was created to help you understand the process moving forward on your wedding. It explains in detail what to expect from us and what you will need to provide to us from your end. It will cover questions like when and where we will meet you on your wedding day, how to make changes along the way, all the way through to explaining what the post-wedding process entails from what happens to your marriage license to when to expect to see your photos and more.

Upgrading Your Wedding Services– you can feel free anytime to make upgrades or substitutions along the planning process. MMIC is VERY excited to be bringing new items into our services that will be available to you this season – such as our new WEDDING CAKE RENTALS, our exquisite CINDERELLA WEDDING WAGON – a custom made wagon specially made for children in your wedding party, ceremony or reception décor or more. Just indicate your upgrades or changes on the attached worksheets and we will provide you with any changes to your balance on the final invoice 2 weeks prior to your wedding.

NEW!! JOIN US ON FACEBOOK!!

We are excited to share a new resource that will help our couples in their planning as well as allow you to meet other couples who are traveling to have their wedding performed by Marry Me In Colorado! This is a perfect venue to share your ideas, concerns and just chat with other couples planning destination weddings or elopements in Colorado! Hear from recently married couples and get their input on their experience, join in on our new discussion board, and make new friends! We look forward to 'seeing' you online over the next few months!

http://www.facebook.com/pages/Marry-Me-In-Colorado/17*********2775

BE SURE TO VISIT OUR NEW ‘EVERYTHING WEDDING’ STORE

– VOWS, IN DOWNTOWN ESTES!

MMIC is excited to announce the opening of Vows, Estes Park located in downtown Estes Park. This store is all things weddings – so it is the perfect place to visit if you are shopping for invitations and stationery, favors and gifts, cake toppers and reception accessories, decorations and MUCH more! We are also here for any of your last minute needs once you arrive – and can help with wedding gown steamer rentals to any forgotten item along the way! It is also the perfect spot to come and browse through DOZENS of photo albums and portfolios, and our “Bridal Library” that hosts wedding planning magazines and specialty books from around the world!

Vows Contact Information Manager – ***** ******

Office Phone – ###-###-#### - Fax – ###-###-####

Website: www.EstesVows.com

Kerry’s Email: info@**********com - Lorie’s Email: *****@**********com Address: *** ******** *****, in the Courtyard Shops Downtown 1 Block North of Elkhorn (Our Main Street)

WEATHER BACK UP FOR YOUR ROCKY MOUNTAIN WEDDING… Vows,

Wedding Chapel

Weddings in the mountains can have occasional challenges with inclement weather – but have no fear! MMIC opened the Vows, Estes Park Wedding Chapel in 2012 to provide an intimate site alternative if the case of uncooperative weather! Elegantly appointed with our premier decorated Colorado Aspen Arch and with gold Chiavari chairs with embroidered covers and coordinating sashes, and the room is set with aisle décor in hanging Sheppard’s hooks and scattered aspen tree candles – it is a beautiful site for your ceremony in the case that mother nature isn’t cooperating – OR if you just prefer a more formal indoor location. The chapel can seat up to 25 guests and accommodate a small wedding party.

We offer MMIC clients special pricing for use of the chapel 30 Minutes – (Reg. $200) - $100

1 Hour –(Reg. $300) - $150

Each Additional 30 Minutes -$50

Please keep in mind that once we secure a wedding permit with Rocky Mountain National Park it is NON-REFUNDABLE! If inclement weather or a change of heart on your ceremony site occurs after this permit is issued, the full fee is forfeited.

As well, we wanted to make sure to provide you with all of our contact information in case you have any questions or need help in your planning. Feel free to call or email us any time you need us!

Office Phone - ###-###-####

Fax - ###-###-####

Kevin's Cell Phone -###-###-####

Website: www.MarryMeInColorado.com Kevin's Email: Kevin@MarryMeInColorado.com Lorie's Email: Lorie@MarryMeInColorado.com

Mailing Address: P.O. Box 810, Estes Park, CO 80517

Moving forward, we will take care of all details on our end that pertain to reserving services for your wedding. Once we receive your completed worksheets we will confirm that we received them and we will be sure to contact you right away if we have any questions or foresee any problems with flower selections, upgrades, etc. You can at this point feel free to email or call either of us any time you have questions or just feel like ‘checking in’. We are here as your needs arise! Be rest assured that while you, at this point, may not hear from us other than if we have questions, we are hard at work diligently implementing your wedding details… so even if you just need to have that moment of reassurance by hearing our voices, never hesitate to call or email!!

Thank you again, we look forward to working with you! Kevin and Lorie Cooper

Marry Me In Colorado

###-###-####

Regards,

***** ******

Complaint: *******

I am rejecting this response because: Please refer to attached files. I have never emailed MMIC with a threatening tone or verbiage. I tried to contact them on more than one occasion where it took repeated emails on my part to ignite a response. The original contract was amended when MMIC agreed via email (see attached) to downgrade my package. It is my experience that this company uses scare tactics to silence a dissatisfied client. Please review Google and Wedding Wire reviews from other dissatisfied clients. I never used an if... then... statement concerning my requested refund and the dissemination of my personal, factual experience with MMIC. They were two separate statements. The refund statement was a request and the review statement was to let them know how serious I was about my dissatisfaction with their service. I have never reported a company to the BBB before, but felt so injured and disrespected by this company that I felt I had not other option than to report them. I have three goals that I would like to obtain with this report (in order of importance): 1. Have this report posted publicly so others can read about my personal. factual experience before making a decision to choose MMIC. 2. Receive a hard copy of our RMNP permit for September 28th between 1230-1430 or a permit fee refund of $150. 3. A refund of $175 to account for the difference in packages.

I have never requested a full refund. The contract was amended once MMIC agreed to the downgrade. I made multiple attempts to obtain a copy of the new contract for review and signing without avail. I have not taken any action that would be legally defined as blackmail, defamatory or slanderous. As the emails will reveal, I have always been courteous, but the same cannot be said for MMIC in my experience. I respectfully ask the BBB to review all email and written correspondences between MMIC and myself as they will show I was never rude or threatening. It will, however, show MMIC was unprofessional, untimely and in my opinion disingenuous.

<v:path o:extrusionok="f" gradientshapeok="t" o:connecttype="rect"><o:lock v:ext="edit" aspectratio="t">

Re: Your Welcome Kit from Marry Me In Colorado!

1 message

PJ ******< ********@gmail.com>

Lorie Cooper< *****@marrymeincolorado.com> Mon, Aug 5, 2013 at 12:09 PM To: ***** ****** <********@gmail.com>

Cc: "<kevin@marrymeincolorado.com>" <kevin@marrymeincolorado.com>, ***** <********@gmail.com>

Oh good... OUR preference as well! It will, actually, be much EASIER since, at the end of the day, we have a legal, binding contract.

YOU requested it, YOU signed it, YOU failed to comprehend it, and YOU attempted to default on it - End of story.

I wonder if you consulted with your "family of attorney's" opinion during this process.

We look forward to the cessation of communication - and eagerly await OUR resolution through your choice of method (BBB) to accomplish this or by our own legal action if your threats of slander, libel and defamation continue.

Again, our best wishes on your wedding. Lorie Cooper

Marry Me In Colorado

###-###-#### - Phone

###-###-#### - Fax

www.MarryMeInColorado.com

*****@marrymeincolorado.com

On Aug 5, 2013, at 10:30 AM, ***** ****** wrote:

First let me say, I am LEGALLY allowed to express my PERSONAL, FACTUAL experience with your company. There is and was NO intent of blackmail. I don't expect you to take the time to know your clients, but if you had you would know I am in no way capable of such an act. I explained my intent and continued expression of my disappointment in your services so you would understand how seriously injured I was by your poor professionalism. I have a family full of lawyers, so please know that understanding the law is not a deficiency of mine. I also worked in law enforcement for years as an analyst. You have twisted my written and verbal words which I will NOT stand for. I can no longer speak to you directly via email or phone. This is too emotionally and physically stressful for me to continue. I am submitting a claim through the BBB. We can talk through them so I can focus on my wedding.

Regards, ***** ******

###-###-####

Sent from iPhone.

On Aug 5, 2013, at 9:42 AM, <kevin@marrymeincolorado.com> wrote:

*****,

First of all, during our phone conversation last week when I attempted to resolve your concerns, I NEVER agreed that your demand for your cancellation terms would be met.Nor do we state that your cancellation is accepted within 14 days as you state in your email. I merely stated on the phone that your cancellation would be accepted, nothing more.

I have read over all emails and not seen the so­called lack of communication you are talking about. I explained that any time lapse in responding was due to hearing back from other party (ies) who were involved in your wedding (Wedding site, Photographer, Baker, Florist, Etc.) to insure we were able to accommodate your requests for changing the entire scope of your services. Despite having a legally binding contract that outline all services and costs explicitly, you trying to change your contract with us, stating our Wedding Services Agreement does specify that it does not allow you to make downgrades. You wrote “ There is nothing in your policy that states you cannot downgrade or exclusions/exceptions for certain times of the year. You may want to change that for future clients so they aren't blindsided like we were. I deal with contracts everyday and I would hope you will uphold the literal wording of your contract.” Clearly it would be a discretionary matter. It is also VERY clear what our responsibilities were to be, and what was to be expected from us, as well as you. If you work with contracts everyday then you were not “blindsided” as you claim, you would have read and understood the Agreement before signing and sending back. Despite our attempt to work amicably with you to allow you to make the changes you were requesting, we did agree to provide you EXACTLY what you asked for ­ and in a very thoroughly detailed email from Lorie, all of the details were outlined as to the changes to your package and the responsibilities that you would need to adhere to to allow us to make your requested changes. It is not our responsibility that you do not have the guests that you originally planned for, nor was it our problem that you are have the financial difficulties you mentioned before. Again, you stated: “We needed to really trim out wedding list for financial and personal reasons.” You also stated “We've already uninvited 30 guests.” Apparently you took on more than you had anticipated.

When you sign an agreement with someone for products/services or anything of the like, you have to be aware of what you want and what you are agreeing to. If I had come back and said I needed to lower your package due to the opportunityof another more lucrative wedding you would have had a whole different tone, I guarantee you. You would be sticking to the letter of the contract. The terms of the contract would be completely binding from your side. As does it not specify that you are able to downgrade your services with us, nor does It say we can downgrade our services to you if we so choose. Both of us are protected for the same reasons.

With regard to your threat of posting negative reviews and slander our reputation ­ Your email is clearly threatening commercial blackmail ­ which is illegal. Please understand that if we find any reviews, blogs, communication with any other person or have anyone do so in your stead, we will take all available and appropriate legal action against you (or them) for Slander, Libel and Defamation.

The permit for your wedding is still valid and will remain in your names. While we WERE attempting to find another wedding to fill your spot and be able to refund at least the permit fee, that is unlikely due to the tone and threatening nature of your email. Your total deposit, per the detailed contract, were forfeited. You stated that “We've already paid for the wedding

permit ($150) and $600 towards the $850 Amore Package”, which is incorrect. You paid a

$600.00 deposit towards the Eternity Package, then decided to downgrade the services you agreed to. We had told you we would apply those monies towards the other package. Truth be told, you already plan to spread an unrealistic and convoluted version of the events, so there is not much incentive for us to work with you.

We are very sorry the situation has come to this. We wish you both the very best on your day and in all the years to come.

Regards, Kevin Cooper

Marry Me In Colorado

From: PJ ******

Sent: Saturday, August 03, 2013 12:06 PM

To: Lorie Cooper ; kevin@marrymeincolorado.com

Cc: *****

Subject: Re: Your Welcome Kit from Marry Me In Colorado!

After speaking with Kevin, there was a verbal agreement that our cancellation requests would be honored. I was also told I would be sent verification of this. 14 days from the date of our cancellation letter is August 6th. We have not received a refund to our American Express ($175 with copy of RMNP site reservation for September 28th, 2013 or $325 if you wish to buy the reservation back from us for use for another wedding ­ we will occupy that site from 1230­1430 on September 28th, 2013 if we do not receive the additional refund of $150 by August 6th) nor have we received our promised confirmation of cancellation via email or mail. After reading more reviews and talking with Kevin, It's become apparent that lack of professionalism and poor communication is not uncommon with your company. I have shared my personal MMIC experience with friends and other brides to be. I will also be sharing my personal experience with wedding websites and blogs. Hopefully a your prompt attention to this cancellation agreement will allow me to move forward with our wedding and put this taxing and stressful situation behind us. I never envisioned my wedding plans to include such an emotional disruption from a wedding coordination company. I look forward to a prompt resolution by August 6th, 2013.

Regards, *****

On Tue, Jul 23, 2013 at 10:10 AM, PJ ****** <********@gmail.com> wrote: Lorie and Kevin,

Please be informed that I have overnighted (USPS) a signed letter of cancellation to your P.O. Box. It will arrive by 1500 tomorrow, which is more than 60 days prior to Septmember 28th, 2013 at 1300. An unsigned version is attached to this email as well. I have been physically sick and extremely stressed over the way MMIC was handling our wedding and the lack of communication. It would be a diservice to our upcoming nuptuals to continue this wedding with your company.

Regards, *****

On Mon, Jul 8, 2013 at 12:32 PM, Lorie Cooper <*****@marrymeincolorado.com> wrote: *****,

In this case, I will be sending Harvey, one of our photographers, to meet you in the parking lot of Sprague 30 minutes prior to the 1pm ceremony so at 12:30.

He is contracted for 1 HOUR, to take photos from 1pm to 2pm only. It will be important ­ and your party's responsibility to ensure that everyone is there at 12:30 to make the 20 minute walk around the lake, to do any set up necessary and to begin the ceremony PROMPTLY at 1pm. He will need to be finished with your photos at 2pm, and your group must be out of the lake area by 2:30pm when your permit expires (12:30 to 2:30) and another group has the area reserved.

As you are downgrading in your services with us, you will NOT have an onsite coordinator and organization on your end will now be important.

You will need to complete the package forms on the Wedding and Elopement Package Worksheet all for the Amore Package, as the tiers and details are all different than the Eternity Package.

Harvey will have your wedding flowers, cake and champagne with him as well and will provide you those when you meet him prior to your wedding.

Lorie Cooper

Marry Me In Colorado

###-###-#### ­ Phone

###-###-#### ­ Fax

www.MarryMeInColorado.com *****@marrymeincolorado.com

On Jul 5, 2013, at 8:05 PM, PJ ****** wrote: Hi Lorie,

We are having someone in our wedding party be our officiant. I've already spoken with Larimer County to ensure once they are ordained through the Universal Life Church that they are allowed to preform a legal wedding in CO and is recognized throughout the US. We will be doing the Amore Package and will let you know within the contracted period how many exact guest we will have. The location will be Sprague Lake Dock at 1300 on September, 28 2013. We've already paid for the wedding permit ($150) and $600 towards the $850 Amore Package, balance remaining $250.00. Please create a new contract for the Amore Package for us to review and sign. We do NOT need an officiant from your company. I'm not sure why it took you over a week and a half to respond to our request originally, but a prompt response would be very appreciated. I hope we can

settle this quickly so we can focus on our wedding day (the most important aspect of this contract) and not conditions you are trying to impose that are not within the contract. Thank you for your understanding.

Regards, *****

On Wed, Jul 3, 2013 at 9:33 AM, PJ ****** <********@gmail.com> wrote: Hi Lorie,

We're looking to having one of our wedding guests become a clergy. I spoke with Larimer County in Estes Park about solemnizing our own wedding as well. I'll let you know by Friday of this week, whether we will have one of our guests officiate, ourselves or you. I'm just a bit sick to my stomach about all this at the moment. We didn't pick that date because it was the most popular nor did we know it was. It was the only date that worked for our families and closest friends. There is nothing in your policy that states you cannot downgrade or exclusions/exceptions for certain times of the year. You may want to change that for future clients so they aren't blindsided like we were. I deal with contracts everyday and I would hope you will uphold the literal wording of your contract.

We are keeping the date, time and location. We will let you know by Friday if you need you to officiate or not. Thank you.

Regards, *****

On Wed, Jul 3, 2013 at 8:01 AM, Lorie Cooper <*****@marrymeincolorado.com> wrote: *****,

Our Wedding Services Agreements don't address changes to the package because all of the details are outlined item by item as to what we are providing and you have contracted for. Our days are very carefully plotted out to maximize our staff and take care of our clients requests ­ but asking us to give up our resources and income on the most popular weekend of the year in Estes Park or for us becomes tricky. That prime time slot of the day is typically reserved for an Aspen or Platinum package, but we did fit in an Eternity Package for you... If the time change won't work, the other option would be that I officiate your ceremony myself and it would allow for us to keep your time and location the same. Let me know if that will work and I can get the ball rolling on preparing a new Wedding Services Agreement.

Lorie Cooper

Marry Me In Colorado

###-###-#### ­ Phone

###-###-#### ­ Fax

www.MarryMeInColorado.com *****@marrymeincolorado.com

On Jul 3, 2013, at 7:43 AM, PJ ****** wrote: Morning Lorie,

I combed through all the paperwork and didn't see anything about downgrading restrictions, only that you

kept our deposit if we canceled­ which is what we wanted to do, but having invested over $700 that we would lose it is NOT an option. I'm not sure as to why we would have to reschedule a time when you're not even sure we'll have the ceremony site we contracted? Our wedding invitations have already arrived with the date and time, which is another loss of money. We've already uninvited 30 guests. The only guests

remaining are the ones that have paid for thier lodging and plane tickets. We cannot change the time and date.

*****

On Wed, Jul 3, 2013 at 6:03 AM, Lorie Cooper<*****@marrymeincolorado.com> wrote: Hello *****,

I am working hard to make this change work ­ but as a rule we don't downgrade packages during our high season as we have already scheduled all of our staff. The big glitch on this is that your wedding date, September 28, is the #1 most popular day of the entire year for weddings, and trying to juggle the day is a bit of a challenge.

IF we do downgrade your package, your time would also have to change. We only have times slated for specific packages and certain times of the day on these high demand days to maximize our resources best. If we do this, we would have to move your ceremony time to either 10am or to 6pm with myself officiating as Kevin has to be at another wedding. The other alternative would be to move you to that Friday to 3pm or Sunday the 29th at 12pm.

Let me know what works out best for you guys... Lorie Cooper

Marry Me In Colorado

###-###-#### ­ Phone

###-###-#### ­ Fax

www.MarryMeInColorado.com *****@marrymeincolorado.com

From: PJ ******

Sent: Wednesday, June 26, 2013 8:00 AM

To: kevin@marrymeincolorado.com

Subject: Re: Your Welcome Kit from Marry Me In Colorado!

Hi Kevin and Lorie,

I wanted to check in to make sure you received my email. We are trying to finalize everything on our end. Can you confirm the change to the Amore Package with 5 additional guests. Thanks!

*****

On Sun, Jun 23, 2013 at 12:09 PM, PJ ******<********@gmail.com> wrote: Hi Kevin and Lori,

We've had some changes and need to down size our package to the Amore Package. We needed to really trim out wedding list for financial and personal reasons. We would like to stick with the 10 + us, but may need to add up to 5 more guests ($10 plus per person). No other changes. Can you draw up a new contract? Thank you so much!

Regards, ***** and *****

On Sun, Apr 28, 2013 at 3:25 PM, <kevin@marrymeincolorado.com> wrote:
Hello *****,

What we are waiting for is the blessing from the park service directly as to when the construction will be complete and we are able to schedule weddings at Sprague Lake – last word we had gotten was that they DO anticipate on being completed with construction and allowing us to reserve along the Bear Lake Road Corridor starting in August. We have you slated for Sprague as your first option, but will want to have a back up location planned just in case.

Hope this helps! Kevin

From: PJ ******

Sent: Sunday, April 28, 2013 9:55 AM

To: kevin@marrymeincolorado.com

Subject: Re: Your Welcome Kit from Marry Me In Colorado!

HI Kevin,

In a previous email, we were told Sprague Lake was going to open early and that the Dock was available due to a cancellation for September 28th. Is this no longer the case?

Regards, *****

On Tue, Apr 23, 2013 at 11:05 AM, <kevin@marrymeincolorado.com> wrote:
Good Morning ***** and ********,

First and foremost, thank you so much for entrusting your most important day in our hands! We look forward to getting to know both of you better over the upcoming weeks before your wedding!

We have you scheduled for your Eternity Wedding Package on Saturday September 28th, 2013, at 1:00 p.m. in Rocky Mountain National Park. I will be making all of the necessary arrangements with the National Park Service to secure a permit. If there are any time conflicts on the part of the Park with existing reservations or any other issues, we will contact you as soon as we are made aware of them. If access is NOT available, we will contact you immediately so that we can assist you in finding a back-up location. I do not anticipate the Bear Lake Corridor to be open as of 9.28.13, but have put in to be put on a wait-list, just in case it does open. We will need to choose an alternate location to be on the safe side. As well, we will continue to update you know of any issues that arise with the construction along the Bear Lake Road corridor this upcoming spring/summer. At the very least you will need to be prepared for traffic issues going to the South Entrance of Rocky Mountain National Park. Because of high volume of tourists and road closures due to construction, traffic WILL back up and cause delays.

Attached you will find the following to help us both to get started planning your day:

1) Receipt for your payment and a statement of your current balance.

2) Welcome Kit - We have assembled this document to provide you with our very own favorites and well-tested referrals to area restaurants, hotels and accommodations, spas and salons, transportation, and lots of things to do while you are in Estes Park!

3) Ceremony Questionnaire - To assist us in preparing your ceremony, this questionnaire will help us learn more about the two of you and what your visions are for your ceremony. This needs to be received 3-4 weeks prior to your date at the latest to allow time for writing your ceremony. You will typically receive it the week prior to your wedding to give you an opportunity to review it and make any changes before the big day!

4) Wedding and Elopement Package Worksheet - To assist you in planning for your package details such as flowers, cake, music, photos and more. This needs to be received as soon as possible prior to your ceremony - NO LATER THAN 3-4 WEEKS BEFORE - to allow us to order in all of the products to complete your flowers and order accessories, your cake, etc.

5) “What Happens Now” Article – This document was created to help you understand the process moving forward on your wedding. It explains in detail what to expect from us and what you will need to provide to us from your end. It will cover questions like when and where we will meet you on your wedding day, how to make changes along the way, all the way through to explaining what the post-wedding process entails from what happens to your marriage license to when to expect to see your photos and more.

Upgrading Your Wedding Services– you can feel free anytime to make upgrades or substitutions along the planning process. MMIC is VERY excited to be bringing new items into our services that will be available to you this season – such as our new WEDDING CAKE RENTALS, our exquisite CINDERELLA WEDDING WAGON – a custom made wagon specially made for children in your wedding party, ceremony or reception décor or more. Just indicate your upgrades or changes on the attached worksheets and we will provide you with any changes to your balance on the final invoice 2 weeks prior to your wedding.

NEW!! JOIN US ON FACEBOOK!!

We are excited to share a new resource that will help our couples in their planning as well as allow you to meet other couples who are traveling to have their wedding performed by Marry Me In Colorado! This is a perfect venue to share your ideas, concerns and just chat with other couples planning destination weddings or elopements in Colorado! Hear from recently married couples and get their input on their experience, join in on our new discussion board, and make new friends! We look forward to 'seeing' you online over the next few months!

http://www.facebook.com/pages/Marry-Me-In-Colorado/17*********2775

BE SURE TO VISIT OUR NEW ‘EVERYTHING WEDDING’ STORE

– VOWS, IN DOWNTOWN ESTES!

MMIC is excited to announce the opening of Vows, Estes Park located in downtown Estes Park. This store is all things weddings – so it is the perfect place to visit if you are shopping for invitations and stationery, favors and gifts, cake toppers and reception accessories, decorations and MUCH more! We are also here for any of your last minute needs once you arrive – and can help with wedding gown steamer rentals to any forgotten item along the way! It is also the perfect spot to come and browse through DOZENS of photo albums and portfolios, and our “Bridal Library” that hosts wedding planning magazines and specialty books from around the world!

Vows Contact Information Manager – ***** ******

Office Phone – ###-###-#### - Fax – ###-###-####

Website: www.EstesVows.com

Kerry’s Email: info@**********com - Lorie’s Email: *****@**********com Address: *** ******** *****, in the Courtyard Shops Downtown 1 Block North of Elkhorn (Our Main Street)

WEATHER BACK UP FOR YOUR ROCKY MOUNTAIN WEDDING… Vows,

Wedding Chapel

Weddings in the mountains can have occasional challenges with inclement weather – but have no fear! MMIC opened the Vows, Estes Park Wedding Chapel in 2012 to provide an intimate site alternative if the case of uncooperative weather! Elegantly appointed with our premier decorated Colorado Aspen Arch and with gold Chiavari chairs with embroidered covers and coordinating sashes, and the room is set with aisle décor in hanging Sheppard’s hooks and scattered aspen tree candles – it is a beautiful site for your ceremony in the case that mother nature isn’t cooperating – OR if you just prefer a more formal indoor location. The chapel can seat up to 25 guests and accommodate a small wedding party.

We offer MMIC clients special pricing for use of the chapel 30 Minutes – (Reg. $200) - $100

1 Hour –(Reg. $300) - $150

Each Additional 30 Minutes -$50

Please keep in mind that once we secure a wedding permit with Rocky Mountain National Park it is NON-REFUNDABLE! If inclement weather or a change of heart on your ceremony site occurs after this permit is issued, the full fee is forfeited.

As well, we wanted to make sure to provide you with all of our contact information in case you have any questions or need help in your planning. Feel free to call or email us any time you need us!

Office Phone - ###-###-####

Fax - ###-###-####

Kevin's Cell Phone -###-###-####

Website: www.MarryMeInColorado.com Kevin's Email: Kevin@MarryMeInColorado.com Lorie's Email: Lorie@MarryMeInColorado.com

Mailing Address: P.O. Box 810, Estes Park, CO 80517

Moving forward, we will take care of all details on our end that pertain to reserving services for your wedding. Once we receive your completed worksheets we will confirm that we received them and we will be sure to contact you right away if we have any questions or foresee any problems with flower selections, upgrades, etc. You can at this point feel free to email or call either of us any time you have questions or just feel like ‘checking in’. We are here as your needs arise! Be rest assured that while you, at this point, may not hear from us other than if we have questions, we are hard at work diligently implementing your wedding details… so even if you just need to have that moment of reassurance by hearing our voices, never hesitate to call or email!!

Thank you again, we look forward to working with you! Kevin and Lorie Cooper

Marry Me In Colorado

###-###-####

Regards,

***** ******</kevin@marrymeincolorado.com></kevin@marrymeincolorado.com></********@gmail.com></*****@marrymeincolorado.com></*****@marrymeincolorado.com></********@gmail.com></*****@marrymeincolorado.com></********@gmail.com></kevin@marrymeincolorado.com></********@gmail.com></kevin@marrymeincolorado.com></kevin@marrymeincolorado.com></********@gmail.com></kevin@marrymeincolorado.com></kevin@marrymeincolorado.com></********@gmail.com></*****@marrymeincolorado.com></*****@marrymeincolorado.com></********@gmail.com></*****@marrymeincolorado.com></********@gmail.com></kevin@marrymeincolorado.com></********@gmail.com></kevin@marrymeincolorado.com></kevin@marrymeincolorado.com></********@gmail.com>

Business Response: Ms. ******* signed a contract with MMIC for specific services clearly outline item-by-item in the Wedding Services Agreement for a particular date and a particular time.  The contract specifies that there are NO refunds on the deposit amount.  Upon receipt of a signed contract, MMIC secures services to accomplish the services outlined in the agreement (i.e. Rocky Mountain Wedding Permit Fee, Officiant Services, Coordination Services, Floral, Cake, Music, Set Up, Etc)  These services through MMIC are all guaranteed with applicable deposits and contracts which are also non-refundable - thus the reason for no refunds on deposits.  

 
Upon requesting to change the services due to the couple's financial trouble, we attempted an amicable solution with the couple working with us by changing their ceremony time to an earlier time to allow us to rebook the same package at the same time and not need to cancel sub contractor services.   As Ms. ****** heatedly declined our offer to compromise and "INFORMED" us of what they would and wouldn't need, including refusal to change times, MMIC agreed to work with them to the best of our ability.  The full amount of what was paid to date was and would have been fully applied to the services - MMIC never agreed to revise or reissue the existing contract.  
 
As we agreed to the services and changes that Ms ****** requested, it is our belief that the attempt to change the package to a much less priced package only then attempt to cancel at that lesser rate (interpreted by the couple) and then attempt to get a refund. 
 
Despite Ms. ******'s interpretation or the service agreement between herself and MMIC, the contract is extremely self explanatory with regard to forfeiture of deposits.
 
With regard to Ms. ********* requests - 
 
MMIC is happy to obtain and provide a copy of the existing permit for Ms ******'s reservation at Rocky Mountain National Park - that is currently being reissued to remove MMIC from the permit and to remove us from any liability with the related wedding.
 
The deposits, however, clearly described in the Wedding Services Agreement, remain non-refundable.
 
As we have evidence clearly in writing about Ms ********* attempt to defame our business, this is all despite her own refusal to acknowledge and abide by the written contract in which she signed, we will defend ourselves to the furthest extent of the law as however necessary.

Consumer Response:

Better Business Bureau:

I would like my complaint ID 9652737, to be handled through an Arbitration hearing with BBB.

Regards,

***** ******

Business Response:

Better Business Bureau:

I would like my complaint ID 9652737, to be handled through an Arbitration hearing with BBB.

Regards,

 

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

12/12/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I live in ******** and had wanted to get married at the end of November through a company out of Estes Park, Colorado called "Marry Me In Colorado". We contacted the company in August and had no problems with communication and everything seemed fine. We sent in some paperwork and a $750 deposit. After then all of our attempts at contact were unanswered, we tried for over a month and wouldn't hear anything back. No emails and when we tried to call we couldn't get a hold of anyone, just voicemail, and when we did we were told "someone will get back to you". We finally sent an email and said we would like a refund because our wedding date was soon approaching, and because we had zero communication with the company we were unable to plan accordingly. Immediately we were emailed back and the company told us they had in fact returned our emails, but we NEVER received any of these emails. We have every email sent and received between us and the company saved. We asked again for a refund, but they avoided the request all together. Our supposed wedding date has come and gone and we haven't heard from this company at any time since we last asked for our refund. This situation has put a huge damper on what was supposed to be a very happy time in our lives.

Desired Settlement: $750.00

Business Response: MMIC was contracted by ****** and ***** mid to late August for their wedding services.  They promptly received their welcome kit with worksheets to begin their wedding planning process.  On September 13 MMIC and we personally fell victim to the flood that cause us to loose power, including telephone and internet for nearly 3 weeks.  During that time we communicated as we could with clients and worked hard to answer all questions and emails.  The first part of October, ****** emailed us asking us to downgrade their services and made mention in her email " I know it has been bad up that way so we waited to contact you".  We sent them copies of the emails that we had sent them during this time, and despite it being 2 months out from their wedding, were told that they wished to cancel their services.  ***** made 4 different phone calls to them immediately to explain that while we had been affected by the flood were back fully running and that servicing their wedding was not an issue.  ***** also explained that per our contract, they needed to send us a letter to cancel services, that emails were not accepted per the agreement.  As we never heard from them during the time that ***** was leaving messages and sending emails they remained on our calendar as a confirmed wedding.  Because they never properly cancelled, they technically have a balance due with us of over $1,700.

MMIC has a clear cancellation policy that all cancellations MUST be made in writing, NOT by email.  It also specifies that all deposits are non-refundable.  Because our cancellation policy also clearly states that cancellations made within 60 days of the wedding are due and payable in FULL, the date of their email, October 7 - IF accepted as a form of cancellation, was within the 60 days.  

MMIC does not owe a refund, and we are willing to consider the deposit the full amount due and not pursue the terms of the contract with closure of this complaint.

Consumer Response: Complaint: *******

I am rejecting this response because:

Regards,

***** ********* ***

On September 8th we
contacted MMIC via email about downgrading our package from the
“Aspin” to the “Eternity” package. We waited and never
received any emails back from MMIC. We waited around for a couple of
weeks and tried within this time period on contacting MMIC via email.
Finally, I (*****) called MMIC and talked to Lori who said “ that
the emails must have been going to her instead of kevin and that she
would forward them to him. Also, that the downgrade would be possible
since we were still in our 60 days from the wedding and that she
would email us the details along with the new receipt for the
Eternity package. We waited for several weeks and never received the
email with the contents. We tried asking again about the downgrade
and receipt but MMIC never responded to us. We thought maybe it was
because of the flood so we waited and tried contacting them again and
again no response. Only when we finally emailed MMIC stating we would
like our money refunded back did they respond to us immediately. When
they responded they ignored the fact that we were asking for our
money back and said something like all is well in colorado and
something jokingly about the government shut down and that they would
send us the details and receipt. We never received either one. Once
again we waited for a week or so and then emailed MMIC back stating
we want a refund. This time they said there communications were
messed up and that our emails werent sending to us and that they were
looking forward to giving us an experience we would never forget if
we let them do our wedding. They never seemed to care that we wanted
our money back and tried talking us into doing a wedding with their
company that never responded to us for over a month. I seen that MMIC
says we owe them $1700 but for the Eternity package plus our $750,
that they said counted toward the final cost it wouldnt be $1700.00.
It seems impossible to business with this company. I dont understand
why we had to send a written letter to them stating we wanted a
refund when we have something called “Email”. Its like they are
purposely making it difficult to cancel. We could have lied and said
we sent the letter via mail and they never got it but thats something
they would say. Like their emails and their phone calls to us they
made. We never received any phone calls from *****. In fact, the only
phone calls made were from myself to ***** when I first set up the
wedding and then the second time when I contacted Lori. I can play
the blame game on this all day long but right now I feel like me and
my wife have been given the run around with this company. They have
taken what was suppose to be a special day and turned it into
something disasterious. Even if we were suppose to send a letter to
them they never did once state in the few emails that we had contact
with them about us sending them one. It was like they ignored us
every time we mentioned refund. I feel as though they were stalling to
put us under their 60 day mark so they didnt have to refund us. Also,
If they claim to be a wedding company I do not see why they never
emailed us back about finalizing the details as it got closer to our wedding date. We haven't received
any emails since the last time we spoke about getting our money back.
You would think a wedding company would be trying to finalize the
details as it got closer to the final date. They never sent us a
receipt obviously or they wouldnt be stating that we owe them
$1700.00 nor did they ever send us details about the new package.
Right now we could careless about the $750.00 because obviously they
are set on not giving it back to us. So they can just keep it, I
guess we just paid for a Wedding Planner Pin Pal that responded half
the time.

Thank you,
*****

Business Response: The contract stipulates that all deposits are non-refundable.  Regardless of the date of their cancellation, they would have forfeited that deposit amount by the terms of the agreement that they themselves signed.  Communication was an issue HOWEVER due to the flood conditions and the impact it had it was out of our control, which we explained.  Our experience with these situations is that a couple has committed to a wedding that they can not afford to pay for, and attempt to downgrade their package only to eventually cancel it even under new terms.  Had they attempted to work with us after we were back in operation following the flood we may have been able to downgrade them but they never responded to any of our emails or *****'s phone calls attempting to resolve the issue.  The fact is that they signed a contract for specified services with a clear cancellation policy and thorough terms outlined in the agreement.

Consumer Response: *** ****************** ************************ *** ***** ****** ***************************** *** ***** ***** ********************** ***** **** *** *** **** ** ***** **
We considered the wedding we were supposed to have with this company a "real" wedding and I am hurt to hear that they did not consider it "real", and were not treating it as such. We wanted to celebrate our marriage the same way everyone else is able to. It has been such a mess that now we don't want to have a wedding at all. The issue that we had with this company is that we gave them a large sum of money and trusted them to help make our wedding a special day for us, we felt as if they did not give us the attention that we thought we deserved as paying customers. Many many reviews online also mention how bad they are at communication, so it is NOT just us. Perhaps they take on too many clients.

We are also offended that they have implied that we were unable to afford our "fake" wedding. We offered to pay off our account by the end of the week had we received our receipt. We didn't receive a receipt, and we asked a couple times for one. I feel that if they had really sent the receipt, as they say they did, why didn't they tell us and ask weather we had received it after we sent several more requests for one.
We only received a receipt after we asked for a refund, it was sent in a previously dated email that could be fabricated by anyone.

As for my husband's 24 hour shift, it was not known that he would have this shift until maybe a week prior. And we didn't put in for the time off for our wedding because we had no contact with this company and weren't even sure we were still having a wedding. Our wedding was scheduled during a holiday and many of our family members had their plans on hold because of it, and since we were unable to communicate properly with this company we were unable to insure that we would be having this wedding at all. Besides, by the time that my husband would have had to put in for time off, we had already decided that we no longer wished to do business with this company because of the lack of communication.

We feel as if this company has began making personal attacks to our character and putting the blame squarely on us.
This has become a very ugly situation, something I greatly wanted to avoid. We do not wish to have our deposit returned at this time, we only wanted to bring attention to the negative experience we have had with this company. 

** **** *** *** **** ** **** *** ***** ****** ***************************** ****** ******

Please also include the following in my file with ****** ******** and ***** ********* - 

Below you will see a screen shot of ***** *********** Facebook page.  As ***** and ****** were already married (August 2013) and as you can imagine, as this was a renewal ceremony, it tends to be much easier to make changes or even cancel plans than if it was a 'real' wedding.  

As ***** is in the military, confirming scheduled time off PRIOR to committing to a contract would have been advised.  As you can see, he was on duty for a 24 hour shift on November 29, the day prior to their scheduled wedding date.  This taken into consideration, and assuming there were additional days that he was scheduled that weekend for work, there was no way for them to have been able to even arrive in Colorado and to have obtained their marriage license (would have had to have been done by the 29th) for their Saturday wedding on November 30 for a 1pm wedding.  Per our experience (and my former Military experience) they more than likely scheduled this wedding without consulting with Simon's superiors to confirm time off, and then had to cancel with us.  He also notated in another post that "Because of my busy schedule we will plan our wedding for November of 2014".  Had they only worked with us we would have very happily made adjustments to their agreement to give them credit to move their date, ESPECIALLY being Military.

As well, ***** has now taken it upon himself to slander Marry Me In Colorado on the internet with inappropriate comments.  Be rest assured that MMIC does not take kindly to this, and if it continues we would like to be on record with the BBB that we will press forward to take legal action and pursue Slander, Libel and Defamation in court - an action that I seriously doubt his superiors or the US Army in general would take kindly to.

***** ****** ***** ** ** ******** ***** ****** ***** ** ** ******** ************ * ***** ************ * ***
************************* ***************************

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

12/3/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I hired MMIC in august to perform my elopement on Oct 20th 2013. We paid the deposit of $300. We came up with the site ourselves and reserved it ourselves. When the natural disaster happened the second week of September and flood waters rushed through Estes Park, the canyons and neighboring towns wiping out businesses and homes and killing several people, phone lines were down, emergency situations happening through out Colorado, we immediately realized our October wedding would not happen. We were told by authorities that roads would be "impassable for several months", the "infrastructure is unsafe", main roads were "heavily damaged", and would be closed "indefinitely", the town had been evacuated. Days later, as the flooding continued through out Colorado,more people hurt,missing or presumed dead we decided to call off the wedding since we had not even sent back the questionnaire for Mr. ****** to start work on the ceremony. He had done nothing for us yet. So, I emailed him on Sept 16th since the phone lines were still down. He responded "everything will be fine, we will keep in touch" (which astounded us that he would say that)No concern for our safety. We continued to research and were told not to try to travel to Estes, the town was closed only allowing residents with ID to enter. Rains continued, flooding continued, into my area as well.He posted on facebook how devastated Estes was and that weddings should be canceled or postponed. I then emailed again on Sept 25th asking to cancel and for a refund. The contract does not include a disaster that makes travel unsafe or impossible, for an extended period of time. Since we had no way of knowing what would come next, we thought we should cancel for our safety. He said "call me" When I did, he argued and insisted we go thru with it. I will not risk my families life traveling on unsafe roads. We had no way of knowing when and if Estes would reopen, so canceling was the right thing to do. The town administrator said to avoid Estes Park.

Desired Settlement: I would like a refund of the deposit made for this wedding. The ceremony wasn't written yet, we had no meeting with Mr. ****** yet, not even phone consultation, he hadn't even received the questionnaire (that we printed out on our own computer) back yet to read. Given the circumstances of this cancellation due to indefinite unsafe road conditions and infrastructure, we feel that a refund is reasonable. We would like a check written to us for the return of our deposit.

Business Response: ***** contacted Ms. ***** yesterday, September 30 with regard to her email (see below) to inquire as to canceling her wedding on October 20, 2013.  She cited 'disasterous' conditions in our area, town closures, dangerous areas and concerns for her family's safety if they were to move forward with their wedding as planned in Estes Park.   


Linda's email said that it was "Impossible" because of the storms and flooding on Sept. 12/13 to have her wedding in Estes Park.  We explained that Estes Park was deemed safe and opened up to tourism within 7 days of the flood on September 12, and Rocky Mountain National Park was opened fully in the areas we conduct business starting September 21.  Our annual "Elk Fest" was held last weekend with a highly successful attendance rate of 1000's of visitors.  While she was persistent on her perception of lack of safety, we assured her that the Department of Transportation, Town of Estes, Larimer Sheriff and the National Park Service would not allow general tourism to happen if there was any threat of personal safety.  While there was some property damage to specific units that occurred to her location for her wedding at the Evergreen's on Fall River, they ARE open for business.  Even if they weren't comfortable with that specific location, we could easily find them a more suitable site for their wedding ceremony to take place here in Estes Park.

We explained in detail that Marry Me In Colorado has been 100% operational even having weddings during the height of the days during flooding and has not cancelled any events.  ***** explained to ***** that we have done multiple weddings in RMNP with no issues at all.  The ONLY affect that the flood has on any of our clients has been the minimal additional travel time that it takes to be re-routed from the standard Hwy 34 and Hwy 36 access to taking Hwy 7.  (Coming from Loveland, it is only 45 min to 1 1/2 hour additional time depending on the route taken) We explained that their decision to cancel, by the terms of the Wedding Services Agreement, required something in writing, which she promptly sent following her phone conversation on September 30.  HOWEVER, she did not cancel within the agreement's terms of 30 days to be released from having to pay the final amount due, and the agreement does specify that the deposit amounts are NON REFUNDABLE. As well, MMIC's contracts have Due Diligence clauses to protect us from the inability to perform services due to acts of God, Nature, War, etc.  We offered to perform Linda's wedding as agreed upon, to give her FULL credit (not required, but offered) towards rescheduling, or the possibility of our traveling to her location as well.  ***** was not willing to consider any of the options we offered to her which would have fully executed the terms of the agreement and provided her with the full services she contracted for.  

Despite, in her opinion of our "having not done anything" with regard to her services, we reserved that day and time for her wedding according to her agreement issued on July 28, 2013.  Our policy is that any cancellations made within 30 days of cancellations are due in full, and outside of that 30 days the deposit is forfeited.  Her reasons for canceling based strictly at quoting news reports and interviews that are 3 weeks old, and while she did cite our FaceBook page as recommending alternative plans during the actual days of the flood, she would have also easily seen our posts of wedding photos from those same days and full reports on the openings and conditions of the roads, downtown Estes Park, our wedding venues, etc.  

Because her cancellation is within 3 weeks of a prime dates for our fall wedding season, there is no likely chance that we will be able to re-book the date and time.  Therefore, MMIC requests that the BBB find in our favor and that Ms. ***** be due for the full amount remaining of $300 in addition to forfeiture of her deposit.

CANCELLATION EMAIL:

From: *****
Sent: Wednesday, September 25, 2013 2:16 PM
Subject: October wedding
 
Hello Pastor *****,
Concerning our October wedding, we are wondering if you will be refunding our deposit, since this natural disaster has made it impossible for us to have our wedding there.
Luckily, we hadn't gotten to the writing of the ceremony stage, and hadn't sent you the questionnaire back. So, fortunately there hadn't  been much time involved in our elopement yet. 
Please let us know if you need ***s address to send his check back.
We are hoping that Estes is recovering, we suffered a lot of damage in our area as well- it is heart breaking how damaging a flood can be. Hopefully, we will all be able to pick up the pieces and move forward.
Thank you,
***** *****
*** ******

Consumer Response: Complaint: *******

I am rejecting this response because:
(1) I contacted MMIC on Septermber 16 regarding the conditions in Estes Park, and was assured everything in Estes, including travel to Estes, was fine. I have a copy of this email if needed.

(2) On September 18 I observed a facebook posting by MMIC describing the extent of the devastation to Estes Park and access roads to Estes. This posting suggested cancellation of any visits to Estes, specifically including wedding related plans, would be appropriate. This posting was later removed, but I have a copy of this posting if needed.

(3) As news stories continued to unfold regarding the difficulties encountered by the Estes community and the logistics of traveling to Estes, I again contacted MMIC on September 25 suggesting we cancel our agreement to allow us to continue to plan our wedding elsewhere without adding any additional burdens to the Estes recovery.

(4) MMIC summarily rejected this suggestion, I strongly believe the original response to our communication on September 16 was an intentional deception to delay the cancellation request to get under the 30 day contractual deadline so that we would have to pay the full amount.

Regards,

***** *****

Business Response: In response to Ms. *****'s comments:

 
(1) I contacted MMIC on Septermber 16 regarding the conditions in Estes Park, and was assured everything in Estes, including travel to Estes, was fine. I have a copy of this email if needed.
 
MMIC - Travel in and out of Estes Park continued during the flood and for the days after using an alternative access road, Highway 34 or Trail Ridge Road.  We continued to hold weddings regularly throughout the entire time.

(2) On September 18 I observed a facebook posting by MMIC describing the extent of the devastation to Estes Park and access roads to Estes. This posting suggested cancellation of any visits to Estes, specifically including wedding related plans, would be appropriate. This posting was later removed, but I have a copy of this posting if needed.
 
MMIC - The Town of Estes requested that business be limited into town during those few days following the flood to allow for emergency personnel and residents.  We did post on FaceBook on September 14 offering rescheduled dates and times during those days and that was directed to weddings and events scheduled for the first few days following the flood.  Once the town and CDOT opened restrictions, that notification was removed from our page on September 18.

(3) As news stories continued to unfold regarding the difficulties encountered by the Estes community and the logistics of traveling to Estes, I again contacted MMIC on September 25 suggesting we cancel our agreement to allow us to continue to plan our wedding elsewhere without adding any additional burdens to the Estes recovery.
 
MMIC - During this time the travel into Estes actually IMPROVED with the opening of another access road, Highway 7, in and out of Estes.  Regardless of previous calls to inquire, our contract states that cancellations must be in writing - which we received still within the 30 day cancellation period. The NEWS has consistently promoted Elk Fest the weekend of Sept 28, Autumn Fest this past weekend, and travel for visitors to enjoy fall colors and the elk rutting season.

(4) MMIC summarily rejected this suggestion, I strongly believe the original response to our communication on September 16 was an intentional deception to delay the cancellation request to get under the 30 day contractual deadline so that we would have to pay the full amount.

MMIC - Again, the terms of the contract, signed by Ms. *****, were not followed.  Estes Park continues to improve and has been fully functioning welcoming weddings, events and tourists for event the town is holding.  News reports confirm that we are alive and well here.  As well, roads continue to open, evident by the opening of Highway 119 from Boulder to Nederland yesterday cutting an hour off of the drive from the valley.  Ms. *****'s wedding is not scheduled until late in OCTOBER and there is no substantiating her reasoning that the town and travel is unsafe and her cancellation affects MMIC as we can not re-sell that date on such a short cancellation notice - the entire reason for our 30-day cancellation policy.

Consumer Response: Complaint: *******

I am rejecting this response because:
On Sept 16th when I contacted Mr. ****** about the flooding situation, roads in and out of Estes park were closed. Downtown was under water.
He wrote back and said the roads were dry. Fraudulent misrepresentation of important and relevant  information can be grounds for contract nullification.
At that time, it would have been a 5 hour drive from Loveland to Estes Park via Trail Ridge road, perhaps dangerous, and would have added an unnecessary extra burden to the already strained traffic flow.
Indeed, a few days later, authorities stated that no travel into Estes would be allowed without  residents ID. At that time, roads were caving in, mudslides were happening
in the region, and the rains continued. People were being air lifted out of flooded areas. Mr. ****** said himself on his facebook post that Estes was devastated and that weddings would need to be canceled thru the end of Sept. as a MINIMUM. At that point, since we had no way to predict the weather, the road conditions, the future of Estes, and since the news was telling the people of Colorado that Estes would be closed indefinitely, we decided we had no choice but to cancel and plan our wedding elsewhere. This was not just any weekend trip we were planning-this was a wedding, that we could not wait around and see if conditions would improve, so that we could get married on that particular day.
The fact that Estes was able to accept tourists weeks later is completely irrelevant to the flooding at the time that we had to make our decision to cancel. We had no way of predicting the future, and
expecting us to think that maybe we could go through with the wedding later in October is ridiculous. When we are being advised not to travel to Estes Park, it seemed irresponsible to continue planning a wedding that may ultimately not happen. He delayed our written cancellation by intentionally deceiving us through email, and stating information that we later learned not to be true.
Mr. ****** is now stating which roads are open and that Estes is trying to open to tourists. Those facts are irrelevant to our request to cancel back in September when Estes was closed and roads were impassable. The conditions of the roads now are not even a consideration for the need to cancel back in September.The current weather has no bearing on the need to cancel back in September. I'm not sure why Mr. ****** continues to give reports on roads and weather at the present time. When we requested to cancel, it was completely appropriate to listen to authorities and not try to travel to Estes anytime in the future. Estes reported that roads could be impassable for months.
Fraudulent misrepresentation of important and relevant information can be grounds for contract nullification. In my opinion, he should have contacted us first about the situation, but he didn't, and when we contacted him, he tried to deceive us and delay cancellation.


Regards,

***** *****

Consumer Response: ---------- Forwarded message ----------
From: ***** <***********************>
Date: Wed, Oct 23, 2013 at 10:34 PM
Subject: evidence for complaint *******
To: i*****************


Attached files and URLS are additional supporting evidence regarding above dispute. In all cases please remember that at the time we decided the right thing was to cancel our Estes wedding plans that we had no way of knowing when Estes Park would be available to tourists. At that time, Estes Park was closed "indefinitely". We could not continue to plan for a wedding at a site that may not be accessible. The articles indicated unsafe travel.
And since Mr. ****** had not yet begun work on our ceremony or had not met with us to make wedding plans, we thought it was appropriate and responsible to cancel. He did not stay in contact with us about conditions, so we made an important decision to cancel, both for our own concerns and to not add to the burdens of the Estes park area. 

Thank you,

***** *****

Exhibit A (email transcript from September 16 inquiring about Estes Park conditions). Note that Mr. ****** claims roads are dry.

Exhibit B, quote of town administrator dated September 15 that we read later (from ********** **** ****************************************************************************)

Estes Park town administrator ***** ********* said visitors who would normally flock there during the golden September days should stay away for at least a month, but it could take a year or longer for many of the mountain roadways to be repaired.

Exhibit C, description of massive damage to Estes Park and surrounding area from the ********** ****, dated 9/16/2013
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Exhibit D, photos of damage in the Fall River Road area, where our wedding was planned 

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Exhibit E, more descriptions of Estes Park dated 9/18/2013 indicating predicted unsuitability as a wedding venue in mid-October (***************************************************************************************************************
Please note quote "Major road were washed away, small towns like Glen Haven were reduced to debris, and key infrastructure like gas lines and sewers systems were destroyed. That means hundreds of homes in Estes Park alone could be unreachable and uninhabitable for up to a year."

Exhibit F(facebook post of Marry Me In Colorado observed September 18 stating Estes Park conditions)

Exhibit G(Request to cancel and refund email to Marry Me in Colorado dated September 25)
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Consumer Response:

Better Business Bureau:

I would like my complaint ID *******, to be handled through an Arbitration hearing with BBB.

Regards,

***** *****

Business Response:

Better Business Bureau:

I would like my complaint ID *******, to be handled through an Arbitration hearing with BBB.

Regards,

***** ****

BBB's Final Determination: Business agreed to arbitrate the complaint but the consumer declined.

9/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We were supposed to get married by Marry Me In Colorado on Sept 19th 2013 but there was flooding that got in the way of this. The previous week I had e-mailed ***** and he said he would keep me up to date on the flooding and if it would be any problem at all. Then as we saw on the news ***** **** was closed so I sent him another e-mail and tried to call him a few times. But was never returned. It wasn't until the next week two days before our wedding that ***** called me back. His exact words were that no one could get into ***** **** And we'd have to reschedule our wedding. In the contract it says if any weather related issues happen. That another site would be arranged the day of our wedding. He said that was not possible and we couldn't do it on our date. I was totally understanding that they had a lot going on, and I said i'd rather just cancel he said that was fine and a refund would be issued he wasn't sure how much and he's have to talk to **** but a good amount would be issued. Then I got a call again from him asking me when i'd like to reschedule my wedding as if he didn't even know he had talked to me before or know anything about our wedding. He then asked me to e-mail him to say I wanted to cancel so he could get a refund to us. So I e-mailed him. Next thing I know is **** is e-mailing me telling me NO refund will be given at all. I understand they had to apply for a permit and did a little bit of work so I thought $300 which is half the money we gave them for a wedding that didn't happen was fair. I've tried to contact them about this issue with no response.

Desired Settlement: I gave them $600 for this wedding Only asking for $300 I'd like it in check form as I do not trust them to deposit it back on my card correctly.Thank You

Business Response: **** and ***** contracted for a wedding through Marry Me In Colorado on April 26, 2103.  The services scheduled for Thurs, Sept. 19, 2013 were to include:


- Wedding Permit - required for a wedding in Rocky Mountain National **** - $150.00
- Officiating Services with a Custom Written Ceremony - $350.00
- 1 Hour of Photography Service - $250.00

On September 12 **** emailed ***** inquiring about the flooding in Colorado.  He confirmed that there were issues but that we would be able to still service their wedding on the 19th.  On Saturday, September 14 we received an email asking to cancel their wedding and refund them $500 of the $600 paid.  Due to internet outages, MMIC did not receive this email until September 16.  At that time, ***** called **** immediately upon receipt of the email and left her a message that travel was still possible in to ***** **** via ***** ***** **** and ******* * or that we could possibly relocate to a different site or to reschedule their date with FULL credit.  On September 18, the day prior to the wedding, **** emailed ***** apologizing for ever getting back to us and said she had been "in meetings all day" and that they decided to just get married in Iowa.  ***** again offered to reschedule their wedding.  I emailed **** a cancellation email that we were sending to any weddings being cancelled that clearly outlined both our 30 day cancellation policy where all fees are forfeited, as well as the Due Diligence clause that is in our Wedding Services Agreements that addresses Acts of God, Nature, War, etc. and that MMIC is not to be held responsible for our inability to perform services under these circumstances.  

Although by the contract their full amount of $750 would be due in full, MMIC has incurred expenses and provided services that equal the deposit amount paid of $600.  These amounts include the wedding permit fee of $150.00, the preparing and writing of a wedding ceremony with delivery of a final draft for $250.00 and a deposit to our photographer, Mark of $150.00.

**** responded that she wanted a refund or that she would begin leaving negative reviews and contacting the BBB to file a complaint. Unfortunately she didn't even provide us the courtesy of a reasonable amount of time to respond.

MMIC completed our obligations and were fully prepared for this event.  We offered to reschedule and relocate to accommodate **** and ***** but the simple "No Thank You" one line email served as sufficient indication to us that this wedding was cancelled on behalf of the client themselves. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9735111, and find that this resolution is satisfactory to me. I would like to rebuttal the comments made by MMIC but they have threaten legal action against me. I do not wish to go down that road. I thank the BBB for all your help, and sorry for any hard ship I have caused MMIC 

Regards,

**** *******

BBB's Final Determination: Consumer accepted resolution offered by the business.

6/19/2013 Problems with Product/Service
7/30/2012 Problems with Product/Service
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