This Business is not BBB accredited
Summit Vacations (old owner)
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Summit Vacations (old owner) include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Daniel Spencer, old Owner Ms. Nancy Millard, Manager Mr. Jeff Zallats, New Owner
Vacation Rentals Vacation Time Share
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Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Summit Vacations does not offer refunds when forcing a guest to move to anothe r unit and the guest says no. Summit Vacations notified us via voice mail (from ***), 30 days after our reservation of a specific condo unit, that it was no longer available. We made the reservation on 10/08/2012 and the voice mail was left 11/9/2012. It stated the unit was sold and they we could not lodge there. They offered another unit in a different building on the 2nd floor. The voice mail asked if this was ok with us. The date of reservation is 11/21/12-11/25/2012, Thanksgiving. We called back and spoke with ***, a reservation agent, and said no it is not ok for us to be moved. We requested a full refund. *** proceeded to say that he could not do that because they have the right to move a guest anytime, for any reason. I told him that was against consumer protection, and we wanted a refund. He said he would get back to me in a few days. I said call me in 1 hour. He called back and left a voice mail of another unit available and said that his manager would not authorize a refund. We called back and said no this was not ok and asked for the managers name, ****** ******. Asked to speak with her and she was now gone until Monday, 11/12. *** said I would need to speak with her as she has been there longer and dealt with these issues. There seemed to be no concern this was Thanksgiving, we had a history/tradition of staying at this specific unit on Thanksgiving for many years. No urgency to resolve.
Desired Settlement: A full refund of $1263.55, what we paid in advance for the unit.
Business Response: Business Response /* (1000, 5, 2012/11/15) */ Guests who book online must agree to the term of our Rental Agreement, including item #4 copied here: 9) Unit Availability can change without notice, due to unforeseen circumstances. Summit Vacations reserves the right to move any guest, at any time, for any reason, to comparable accommodations, at no extra charge to the guest. The specific property in question did indeed become unavailable and we immediately contact the guest with this information and offered another property. We apologize for any confusion as to who was promised a call back and when. Happily, we were ultimately able to satisfy this customer. Once again, we apologize for any communication breakdown.
Read Complaint Details
Complaint: Comments: Last yr I rented a condo through Summit Vacations. They sent me an email of 5% off for repeat Bus. Now they won't allow it for this Jan. Comments: Last winter I rented a condo through Summit Vacations. After I returned home, they sent me an email offering a 5% repeat business discount on my next rental. Last Fri., 11/2/12, I rented a condo in Breckenridge through them for Jan. 1/22/13-1/29/13 and now they won't allow the discount. The advertised cost on their website was $1470.10 for that condo, ****************, and week. So I expected a 5% discount on that. At first the said they would allow it and then they said because I received a 7 day discount they won't allow the additional 5% discount. No where in their 5% offer or on their website did they mention this exception. Their word cannot be trusted. Can you help? Thanks, ******
Desired Settlement: I would like the 5% discount applied to the $1470.10 cost.
Business Response: Business Response /* (1000, 5, 2012/11/06) */ We do not offer doubled up discounts, however we will contact the customer and refund 5% from the standard rental rate. Consumer Response /* (-5, 7, 2012/11/06) */ From: ****** ****** (mailto:*****@yahoo.com) Sent: Tuesday, November 06, 2012 9:39 AM To: *****@bbb-email.org Subject: Fw: Thanks for staying with us in Breckenridge! Here is the offer they sent me. Case #XXXXXXXX. It doesn't say that it doesn't apply to a 7 day reservation. Thanks, ****** ----- Forwarded Message ----- From: Summit Vacations <*****@SUMMITVACATIONS.NET> To: *****@yahoo.com Sent: Thursday, April 12, 2012 1:12 AM Subject: Thanks for staying with us in Breckenridge! WE APPRECIATE YOUR BUSINESS! Customer Service, Great Prices & Large Selection of Properties 1.866.SKI.BRCK (1.866.754.2725) http://mail.blazeletter.com/link.php?M=XXXXX&N=10&uid=4335&L=1&F=H Thanks , For choosing Summit Vacations for your lodging needs. I hope you enjoyed your stay at Breckenridge. Your satisfaction is our highest priority. We aim to please and want to earn your repeat business. To show our appreciation, we are offering a 5% repeat customer discount. Use coupon code REPEAT in your shopping cart when checking out. Thank you for your business, Summit Vacations