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BBB Accredited Business since
Phone: (970) 453-2779 Fax: (970) 453-2715 View Additional Phone Numbers 102 Continental Ct Ste C-15, Breckenridge, CO 80424 View Additional Email Addresses
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LaZal Resorts/Summit Vacations provides vacation rental and related services. The company markets and rents.
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A BBB Accredited Business since
BBB has determined that Summit Vacations meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jeff Zallaps, President
Vacation Rentals Vacation Time Share
Refund and Exchange PolicyReservations cancelled within 48 hours of making the reservation, the deposit will be refunded subject to $150 fine.
Service AreaSummit County
Alternate Business NamesLaZal Resort Vacations LLC
This business was purchased from Daniel Spencer in 2012.
Products & Services
Breckenridge lodging and accommodations.
102 Continental Ct Ste C-15
Breckenridge, CO 80424 (970) 453-2779 Directions
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Additional Phone Numbers
- (720) 903-0537(Phone)
Additional Email Addresses
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Rented a condo from them and when we arrived it was not cle***d and several items were in disrepair. We only stayed 2 days out of 6 rented. I have called several times but no answer on what they will do to correct this matter. Usually just get an answering machine and if they do call back they tell me "I will call you back today with an answer". I never get a return call. My first call was Monday this is Friday still no word from them. The only person I have been able to talk to is a man named *****. When we were there I called the same number and talked to *** and she said ***** was her boss. They (***) also told me that they had just fired there cleaning company.
Desired Settlement: I told them I would settle for a partial refund but since I have to escalate this to the BBB I want a full refund.Thank You
Business Response: My name is **** ******* and I am the owner of Summit Vacations. I am horrified by your experience and we will issue you a complete refund per your settlement request. To the extent you are willing, we will also offer you a discount on your next stay. I am also willing to discuss this matter with you directly. I would prefer not to issue my phone number on this site - but you can contact me at *******************************. From there I will help you resolve this manner. I sincerely apologize for your experience - that is not the standard we are trying to achieve at Summit Vacations.
Better Business Bureau: