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BBB Accredited Business since
Phone: (303) 678-7080 Fax: (970) 284-1119 24133 County Road 36, La Salle, CO 80645
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Our EXPERT travel agents with over 40 years of experience are ready to help you with both domestic and international travel arrangements. We arrange airline tickets, cruises, full vacation packages, charter airlines, hotel reservations, car rentals, travel insurance, group rates, scuba diving or snorkel vacations, train tickets/packages and honeymoon packages.
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A BBB Accredited Business since
BBB has determined that Twin Peaks Travel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Twin Peaks Travel include:
- Length of time business has been operating
- No complaints filed with BBB
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Business ManagementMs. Beth Sharbonda, Owner
Travel Agencies & Bureaus Online Travel Agency Vacation Certificates & Vouchers
Products & Services
Twin Peaks Travel sells the following brand(s): All other cruise lines or vacation tour operators, Apple Vacations, Carnival Cruise Lines, Crocs, Funjet, Royal Caribbean Cruise Lines, United Vacations
Twin Peaks Travel offers the following product(s): Airline Tickets, All Inclusive Honeymoon, Car Rentals, Crocs , Cruise Packages, Family Vacation, Hotel Reservations, Luggage, Train Tickets
Method(s) of PaymentTwin Peaks Travel accepts cash, checks, payment plans and all credit cards.
Refund and Exchange PolicyRefunds or exchange fees on all travel packages are determined by the tour operator, airline or cruise line that you are booked with. We suggest that you always consider travel insurance to protect your investment.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
24133 County Road 36
La Salle, CO 80645 (303) 678-7080 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
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We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Customer Reviews Summary