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BBB Accredited Business since

Twin Peaks Travel

Phone: (303) 678-7080 Fax: (970) 284-1119 24133 County Road 36, La Salle, CO 80645 http://www.twinpeakstravel.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Our EXPERT travel agents with over 40 years of experience are ready to help you with both domestic and international travel arrangements. We arrange airline tickets, cruises, full vacation packages, charter airlines, hotel reservations, car rentals, travel insurance, group rates, scuba diving or snorkel vacations, train tickets/packages and honeymoon packages.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Twin Peaks Travel meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Twin Peaks Travel include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Twin Peaks Travel
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 4

Additional Information

BBB file opened: October 19, 2010 Business started: 10/01/1987 in CO
Type of Entity

Sole Proprietorship

Business Management
Ms. Beth Sharbonda, Owner
Contact Information
Principal: Ms. Beth Sharbonda, Owner
Business Category

Travel Agencies & Bureaus Online Travel Agency Vacation Certificates & Vouchers

Products & Services

Twin Peaks Travel sells the following brand(s): All other cruise lines or vacation tour operators, Apple Vacations, Carnival Cruise Lines, Crocs, Funjet, Royal Caribbean Cruise Lines, United Vacations

Twin Peaks Travel offers the following product(s): Airline Tickets, All Inclusive Honeymoon, Car Rentals, Crocs , Cruise Packages, Family Vacation, Hotel Reservations, Luggage, Train Tickets

Method(s) of Payment
Twin Peaks Travel accepts cash, checks, payment plans and all credit cards.
Refund and Exchange Policy
Refunds or exchange fees on all travel packages are determined by the tour operator, airline or cruise line that you are booked with.  We suggest that you always consider travel insurance to protect your investment.   
Service Area
Everywhere

Customer Review Rating plus BBB Rating Summary

Twin Peaks Travel has received 5 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.