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BBB Accredited Business since
Phone: (307) 237-2505 Fax: (307) 237-5070 1610 E F St, Casper, WY 82601
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A BBB Accredited Business since
BBB has determined that Dayton Transmission meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Dayton Transmission include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Elmer Pace, Owner Ms. Debbie Pace, Co-Owner
Transmissions - Automobile Clutch Suppliers Auto Repair & Service
Industry TipsAuto Repair & Service
1610 E F St
Casper, WY 82601 (307) 237-2505 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: My Transmission went out in my 2005 ***** *** **** * *** ****** ****** Pickup. Dayton Transmission Rebuilt the tranny and sent us on our way. We returned the truck and made several phone calls talking to them and telling them the truck is not shifting right and feels like its slipping. they checked and adjusted one of the internal bands and sent us on our way again. Tranny still didnt feel right so we called and took back again. they said its fine and sent us on our way. Just over 40,000 miles from the rebuild the tranny went out again. Took to Dayton and they pulled the tranny tore it down called me and said the tranny needs to be rebuilt again, and it was on there build bench and ready to be assembled and they could have it back to me in a day. I asked if they would work with me on price since they built it before. They said no it was out of warranty. So I started calling other businesses to get there input and see if anyone else could rebuild it for me. Come to find out they have a bad reputation here in ****** so I Called and told them I'm going to come pick up my truck and tranny. I picked it up and took it to another shop and come to find out the tranny had a hole in the Transmission Case, and they had installed the wrong parts. They installed Gas Planetary's and a gas Direct drum, which it is a diesel Truck. I called Dayton and talked to ***** and asked him if he was aware of a hole in the case and he said no that didn't matter because they would of replaced the case if there were a hole in it, I asked if they had a case to replace it with and he looked and said they didn't have one. He called around in several states trying to find one and told me he cant get one.(How were they going to have my truck back to me in a day if he cant even get a replacement case)I called Dayton again Later when I found out from The new shop that the internal parts were from a Gas Tranny. I called and told them what was going on and he said they wouldn't do anything and to contact a lawye
Desired Settlement: I would like to be refunded all my money spent on the truck at Dayton Transmission because they didn't rebuild the tranny with the correct parts. (Parts installed were from a Gasoline Transmission) and if the correct parts were installed during the original rebuild I wouldn't of had to pay another shop to rebuild it again plus buying the all the correct Diesel Internal Parts that Dayton should of installed.
Complaint ID: ********