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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Fat Boys Tire & Auto meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Fat Boys Tire & Auto include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Kirk Lenhardt, President
Tire Dealers Auto Repair & Service Auto Services
Industry TipsAuto Repair & Service
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (800) 735-8413(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: We took my stepdaughter's 2003 Jeep Liberty to Fat Boy's to have the oil changed in October. On the first of December she came to our house saying that her car had started making a horrible noise. Her father went to check it out and determined that the noise was the engine knocking. He checked the oil, and discovered that there wasn't even enough to show on the dipstick. He went and got oil to put in the car, and upon searching for the reason there was no oil in the car, observed that the oil filter had come loose and had been spraying oil in an upward direction around the filter. We immediately contacted Fat Boy's, speaking to *****, who said we should bring the car in so they could look at it. We did so, and were given the option of purchasing a new engine and Fat Boy's would supply the labor to install it. Fat Boy's refused to take full responsibility for their work, implying that we were somehow at fault because the car was driven after the oil change. I don't think it matters how many miles you drive a car, the oil filter shouldn't loosen, if it was tightened properly in the first place. The car was well under it's mileage and time limit for needing another oil change. I have never heard of needing to check the oil filter for tightness between changes before, and it's ludicrous we should have to when we pay professionals to maintain our vehicles.
Desired Settlement: I feel that Fat Boy's should replace the engine in the car. We pay a mechanic to do the maintenance on our vehicles, expecting it to be done correctly and to at least minimum standards. Fully tightening the oil filter is obviously one of the basic parts of the maintenance they were paid to perform. My stepdaughter should not have to finish paying off a car she can no longer drive because of their negligence.
As I have looked into this matter, this is what I have found:
As I read the response of ********, I can say this