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This business is not BBB accredited.Additional Locations
Phone: (970) 449-4200 Fax: (970) 449-4224 View Additional Phone Numbers 3665 JFK Parkway Building 2, Suite 310, Fort Collins, CO 80525
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Integra Telecom include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Kurt Walkenhorst, Sales Manager Customer Care Ms. Charlotte Huston, Accounts Payable Mr. Jason Lohmiller
Telephone Communication Companies Long Distance Phone Services Communication Consultants Internet Service Web Hosting Companies
Alternate Business NamesEschelon Telecom of Colorado Inc DBA Integra Telecom
THIS LOCATION IS NOT BBB ACCREDITED
1201 NE Lloyd Blvd Ste 500
Portland, OR 97232 (866) 597-7792 (503) 453-8000 Directions
THIS LOCATION IS NOT BBB ACCREDITED
3665 JFK Parkway
Building 2, Suite 310
Fort Collins, CO 80525 (970) 449-4200 (303) 643-5000 (970) 449-4222 (303) 248-7007 (866) 597-7991 Directions
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Additional Phone Numbers
- (303) 643-5000(Phone)
- (970) 449-4222(Phone)
- (303) 248-7007(Phone)
- (866) 597-7991(Phone)
- (866) 597-7792(Phone)
- (503) 453-8000(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
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Star Rating scale
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Read Complaint Details
Complaint: Integra charged us early termination fees of $4979.50 because we ported 2 telephone numbers off a PRI as we needed these numbers to ring at our newly remodeled restaurant. Rather than working to resolve the issue, Integra terminated our services here at our Corporate Office and our phones did not work for several hours until we paid the erroneous termination fees. This is no way to do business. I request and expect a full refund of the $4979.50 . Customer: ***** ********* Master Account#****** Invoice#********
Desired Settlement: I request and expect a full refund of 4979.50 for "early termination fees" that were charged for simply moving two telephone numbers off a PRI so that we can run our newly remodeled restaurant.
Integra has researched the complaint filed by ***** ******* on
behalf of his company. Mr. ******* is disputing Early Termination Fees (ETFs),
and stating that Integra did not work to resolve the issue. He is requesting a
full refund of the ETFs that were paid.
Complaint: Integra charged us with an early termination fee of $4469.00 for a PRI circuit that we use and are still paying for on a monthly basis.
Desired Resolution: Full refund. We did not terminate our PRI circuity and continue to pay monthly for our PRI circuit. We request a full refund of early termination fees.
Business Response: According to the complaint the customer appears to be associating the Early Termination Fees (ETFs) with a PRI circuit that the customer is still using and paying for monthly. Rather, the ETFs resulted when the customer ported out four of its basic voice lines. The end-date of the service agreement for the lines that were ported is in 2017, which is why ETFs were assessed when the lines were ported. Integra notified the customer about the ETFs when we received the port request from the new carrier, but did not hear back from the customer and the account was ultimately suspended for non-pay. Integra performed in accordance with the terms of the agreement, and has billed the customer correctly. If the customer would like additional information or explanation, they may contact an Integra Customer Care representative at 1-866-INTEGRA (468-3472) or CustomerCare@integratelecom.com.
We were not given notice of early termination fees. As you can see on page 4 of the attached Early Term Invoice PDF, there is simply a line for early term and a cost of $4465. Not details were provided.
As a fair business practice and to maintain our business relationship, please refund the $4465