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BBB Business Review

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BBB Accredited Business since

Ajax Pool & Spa Inc

Phone: (970) 279-5253 Fax: (970) 279-5004 155 Southside Drive, Basalt, CO 81621 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Spas & Hot Tubs Dealers, Spa & Hot Tub Repairs, Spa & Hot Tub Supplies, Patio Furniture, Backyard Accessories, Firegear, Fire Pits, Fire Tables, Hearths, Outdoor Kitchens, Outdoor Rooms, Firemagic, Jacuzzi Spas, Custom Design, Custom Building, Pools!

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ajax Pool & Spa Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ajax Pool & Spa Inc include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Ajax Pool & Spa Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: April 21, 2005 Business started: 01/01/1993 Business started locally: 01/01/1993 Business incorporated 01/01/1996 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Colorado Department of Regulatory Agencies
1560 Broadway, Suite 110, Denver CO 80202
Phone Number: (303) 894-7855
Fax Number: (303) 894-7885

Type of Entity


Business Management
Ms. Juliet Phelps, CEO Ms. Lauri Anderson, Store Manager Ms. Jacuzzi Julie, Sales Manager Mr. Patrick Phelps, Service Manager
Contact Information
Customer Contact: Ms. Jacuzzi Julie, Sales Manager
Principal: Ms. Juliet Phelps, CEO
Business Category

Spas & Hot Tubs - Dealers Spas & Hot Tubs - Service & Repair Spas & Hot Tubs - Supplies & Parts Therapeutic Massage Spas Pools - Therapy Swim Spas Outdoor Kitchens Patio & Deck Builders Patio Design Patio Builder Patio, Porch & Deck Enclosures Swimming Pool Contractors, Dealers, Design Swimming Pool Cover Sales & Service Swimming Pool Equipment & Supplies Swimming Pools- Above Ground Swimming Pool Service & Repair Swimming Pools - Leak Detection & Repair Swimming Pools - Maintenance Barbecue Equipment & Supplies Outdoor Furniture Suppliers Patio Equipment & Supplies

Products & Services

Ajax Pool & Spa Inc sells the following brand(s): Big Green Egg, Jacuzzi

Method(s) of Payment
Cash, check, and all credit cards.
Refund and Exchange Policy
Yes, if you bought something from us you can return it within 30 days. Unless it's used or broken or unsellable.
Service Area
Western Colorado
Products & Services

We are the Service and Repair Company that services Pitkin & Garfield County. We also repair pools and commercial accounts throughout Western Colorado, fully stocked parts for Pentair, Starite, VGB fittings, chemicals, spa covers, cleaning services

Industry Tips
Follow these Tips Before Taking the Plunge

Customer Review Rating plus BBB Rating Summary

Ajax Pool & Spa Inc has received 4.34 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.