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View Additional Phone Numbers 30 Mountain Rd, Aspen, CO 81611
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Specializing in commercial and residential roofing, steel and slate roofing materials as well as polyglass modified roofing systems.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for The Roof Works LLC include:
- 3 complaint(s) filed against business
- Failure to respond to 1 complaint(s) filed against business
- 1 complaint(s) filed against business that were not resolved
- Unauthorized use of BBB name or trademarks
Factors that raised the rating for The Roof Works LLC include:
- Length of time business has been operating
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
City of Aspen
530 E Main St, Aspen CO 81611
Phone Number: (970) 920-5240
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Trevor Nelson, Owner Ms. Marilyn Armel, Office Manager
Roofers Commercial Roofing Roofing Consultants Siding Contractors Roofing Contractors (NAICS: 238160)
Products & Services
The Roof Works LLC sells the following brand(s): GAF, Ownes, Corning, Tarnko
Alternate Business NamesTRW
Industry TipsTips for Hiring Roofing Contractors Watch Out for These Red Flags
THIS LOCATION IS NOT BBB ACCREDITED
30 Mountain Rd
Aspen, CO 81611 (970) 925-4177 Directions
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Additional Phone Numbers
- (970) 925-4177(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: We contracted with Roof works in 2009 to replace the shingles. From all exterior views it looked like a quality job had been done. Recently I replaced all fascia boards we proved to be a very difficult job because there workers had nailed both the shingles and the 2 inch flashing they used into the fascia boards. As a result, we lost all of our flashing. I also discovered once the fascia boards were removed that they had left old shingles underneath the first row of shingles and there was evidence that the roof decking had in places, severe water damage. We were not informed of this during their work. We had a representative from Roof Works look at this and he tried to explain it away as damage that had happened since their work. If they had done quality work that should be impossible. Additionally, he tried to tell us that they had left the old shingles on the first row to provide a "smoother look" to the roof but admitted that they should have used new shingle not left old ones on. He also stated that it was industry practice to use 2x2 inch flashing and that the fascia was the only surface they could nail it into. He could not explain why shingle were nailed into the fascia. We were promised that we would be contacted by ****** ********, the owner but have not been even after repeated calls to a secretary who stated each time that she would have him call us. Finally, we should have been informed of the damage to our roof decking so that we could have had the option to replace it before the shingle were put on. All in all, Roof Works work and customer service have been seriously sub par.
Desired Settlement: At first, we simply wanted them to come out and replace the flashing. Now after seeing the state of the edge roof decking and feeling the sponginess of numerous other areas we feel they should replace the roof at minimum. We simply want to have our roof work done right.
Problems with Product/Service
Read Complaint Details
Complaint: After signing an agreement for a roof and siding replacement on August 3rd 2013 the work on my house still has not been completed. I have been extremely patient and have still been waiting over a year for this to be resolved. Not only was my roof not finished in a appropriate time frame, but the sub contractor that did my roof was also not paid , resulting in this man showing up at my door asking for money. Not only that, I also received a letter from his lawyer that he intended to file a lien on my property. I still have screens and siding that needs to be replaced and no help from the office at the ************ number.
Desired Settlement: I would like the work completed and some sort of discount for the unreasonable amount of time for this to be resolved , as I am still waiting to have the work done over a year later.
|9/30/2011||Problems with Product/Service|