BBB Business Review

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This business is not BBB accredited.

The Roof Works LLC

Find a Location

View Additional Phone Numbers 30 Mountain Rd, Aspen, CO 81611 http://www.theroofworks.com


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Description

Specializing in commercial and residential roofing, steel and slate roofing materials as well as polyglass modified roofing systems.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

"The business's marketing materials include the BBB Accredited Business Seal or imply BBB Accreditation. This business is not BBB Accredited by this BBB and our policies prohibit such a reference. The business continues to display this material despite best efforts to inform the business to cease using copyrighted material. This use of the BBB Accredited Business name and BBB Accredited Business Seal constitutes copyright infringement and is a violation of trademark rights of the Council of Better Business Bureaus Inc."


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for The Roof Works LLC include:

  • 3 complaint(s) filed against business
  • Failure to respond to 1 complaint(s) filed against business
  • 1 complaint(s) filed against business that were not resolved
  • Unauthorized use of BBB name or trademarks

Factors that raised the rating for The Roof Works LLC include:

  • Length of time business has been operating


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 3
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Roof Works LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 03, 2005 Business started: 07/01/2004 in CO Business incorporated 11/10/2004 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

City of Aspen
530 E Main St, Aspen CO 81611
Phone Number: (970) 920-5240

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Trevor Nelson, Owner Ms. Marilyn Armel, Office Manager
Contact Information
Principal: Mr. Trevor Nelson, Owner
Business Category

Roofers Commercial Roofing Roofing Consultants Siding Contractors Roofing Contractors (NAICS: 238160)

Products & Services

The Roof Works LLC sells the following brand(s): GAF, Ownes, Corning, Tarnko

Service Area
Colorado
Alternate Business Names
TRW
Industry Tips
Tips for Hiring Roofing Contractors Watch Out for These Red Flags
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.