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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Rocky Mountain Roofers & Gutters meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Rocky Mountain Roofers & Gutters include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor Licensing Fort Collins
281 N College Ave, Fort Collins CO 80524
Phone Number: (970) 221-6767
Business ManagementMr. Jon Freck, Owner
Roofers Roofing Consultants Siding Contractors Construction Companies Gutters & Downspouts Gutter Cleaners Roof Deck Companies Roofing Contractors (NAICS: 238160)
Industry TipsTips for Hiring Roofing Contractors Watch Out for These Red Flags
458 S. Link Lane
Fort Collins, CO 80524 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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Additional Phone Numbers
- (970) 481-4056(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: **** with Rocky Mountain ****ers & ******* was called to my residence at **** ******* ***** after his crew put on a new **** and *******, the issue was that when the ******* were put up, the flashing at the edge of the **** on both the house and garage, made the shingles push up into the air and crinkle the flashing. you can see the flashing from the street poking up and from the patio you can see areas on the house and garage raised up and crinkled.
Desired Settlement: I would like the flashing replaced with the correct flashing and correct the crinkling.
Business Response: Rocky Mountain Representatives *** ***** ( Owner) and *** **** ( Gutter Installer) met with Homeowners ***** and ***** ******* after job was completed to review their concerns. As a company we replaced 79 feet and moved 3 downspouts free of charge to make ***** happy. After that she still complained about the drip edge below the ******* so we sent over our repair man ( who has 30 years ****ing experienced ) to nail it down. The patio the ********* has is eye level and you can see galvanized drip edge due to the proper slope of the gutter. Drip edge is required by the City of Fort Collins Building Code. If they don't like the galvanized drip edge a simple solution is to have them paint it. My Invoice is over a month old if payment is not received by next Friday 9-19-2014 a lien will be placed on this property.
Business Response: We have gone above and beyond to satisfy this customer. We will replace the flashing at our cost a Minimum of $100.00. If this is not satisfactory then we will place a lien on the property.
Business Response: A lien has been placed on the property by Rocky Mountain Roofers and Gutters - a certified letter stating this was sent and delivered October 11, 2014 by the postal service to **** ******* ****** **** ******** ********
Problems with Product/Service
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Complaint: Rocky Mountain Roofing roofed my home with ***** shingles in July 2014. They gave a 5 year labor warranty. ***** has specific directions for the correct installation of shingles. There are low nails across the roof. The nails should be covered by the course of shingles above and the Rocky Mountain Roofing fix was to caulk the nails. ***** advised that if a nail is caulked on a shingle, the shingle is damaged and will not be covered under their warranty. Rocky Mountain Roofing came to fix the roof three times after installation and now refuse to fix any more exposed nails. I paid the bill after being threatened that they would put a lien on my home, when I paid they gave me a tube of caulking so that I could fix the rest of the exposed nails myself.
Desired Settlement: Fix or refund bid amount to fix roof.
Business Response: Our roofer ****** ****** is meeting with the home owner tonight at 4:15 pm to resolve the issue
Better Business Bureau:
Read Complaint Details
Complaint: So far we have contact Rocky Mountain Roofers & Gutters 4 times to come and simply look at the area in question (flashing around a skylight). First we had **** come out to look, **** has since left the company. Two weeks after **** came I called *** *****, *** informed me that **** was no longer employed there and that he would send someone to look at the issue. When I mentioned the five year workmanship and materials warranty on the roof things got bad. *** did not send anyone to look. This past Thursday, July 17, 2014, I called *** yet again. He had our paperwork and promised that he would be out that afternoon. I requested that he call our home before he came over to make sure someone was here. I informed him that I travel for work and my wife would be here. *** did not call, *** did not come over as promised. I called yet again on Friday July 18, 2014. I did leave a message stating that I needed them to check my roof or that I would take other steps. This is my first of other steps.
Desired Settlement: For me this is very simple. Rocky Mountain Roofers and Gutters needs to stand by their warranty. The warranty paperwork says 5 yr workmanship. I have the letter of completion from the city dated 12/13/2011. I feel that Rocky Mountain Roofers and Gutters is simply trying to run out the clock to avoid servicing their warranty. Please fix the flashing around the skylight. It was not replaced properly after the roof was installed.
***** ***** ******** ******* * ******* *******************************
***** **** *** *** **** ** ***** **
******** *** *** **** * *** ******* **** *** ********* ********* *********
Problems with Product/Service
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Complaint: Rocky Mountain Roofers was contacted to replace a skylight on my roof. When the replacement was being done, i looked up on the roof and inquired why the shingles were a different color than the rest of my roof, i was told "thats what we had in the shop". My shingles are a grey/slate blue and the replacement shingles used where Brown. I told the service person right there that was not acceptable. Then the conversation turned to my shingles no longer being available, i understood that but felt that a similar color at the least should have been used. After a phone conversation the owner *** ***** told me to obtain similar a color that i would be happy with and he would take care of it. I secured them, 2 bundles for approx $60, phoned him to let him know and ask if he would be covering that cost and he told me he would need to 'think about that' and to place them on my porch. Shortly after this discussion i finally was able to have someone get on my roof and look closely at the repair job and it was found that the shingles where 'nailed through' and then tarred on them. This caused immediate concern as this would not be water tight to my roof. I emailed a picture of this to Mr. ***** and after several communications back and forth ( i have every one ) he informed me that for the very 'reasonable fee of $50' he would send his 'new repair man out to fix'. I have asked him several times why i should have to pay anything additional to have the job done 'right' (remember i have also purchased the add'l shingles), he simply tells me that he feels he is being 'more than fair'. I would like someone unbiased to become involved in this disagreement so it can be moved to a conculsion. Emails and photos available.
Desired Settlement: I would like the more similar color of shingles that "I" purchased installed and that they be nailed 'under' the shingle and appropriately tarred to stick down.
Rocky Mountain Roofers was contracted by **** ****** to install a new skylight at the house on ******** **. The current shingles on the roof are ***** Heritage Oxford Grey, unfortunately, this is now a discontinued color. We installed a shingle around her skylight that was close in color, but obviously can not match exactly. **** purchased 2 bundles of shingles of a different brand that she felt would better match what was currently on the roof. I mentioned that there would be a $50 charge to send out a repair man, and have him remove and replace the shingles with what she purchased. It is very difficult to work on a roof that has a discontinued color, so we chose to install a color that is very common. **** did not like the color so now both parties need to come to an agreement. I have been informed that **** has now contacted other roofers and they will charge $275 to replace the shingles around her skylight. I would only charge $50 to cover the partial labor this will cost for us to go back out. I feel this is a fair offer, and will send a reapir man right out once the bill is paid in full.
Business Response: If she pay's her original bill and add's $50 on it to pay for labor to install her shingles this issue can be resolved in a mature civil manner.
Business Response: **** ****** contracted Rocky Mountain Roofers & Gutters to replace a leaky skylight at her residence. In order to correctly do the work, some shingles were needed to be replaced in the area around the skylight, however, the shingle color that is currently on the roof is discontinued. We tried to match the color of the replacement shingles the best we could, but **** did not like the shingles we chose so she purchased 2 bundles of shingles at a roof supply company. **** wants us now remove these shingles and replace it with the ones she bought, which I have no problem doing with an additional $50 to partially cover the cost of sending a skilled laborer out to complete the work. To send out someone would cost about $100-150 in labor, so asking $50 is a deal due to the circumstances. **** has since refused to pay the additional $50 as well as her original invoice of $550 from November 2013 for the original work to replace the skylight ( I have included the invoice). I am asking for the payment of the origianl invoice, and than she can contract with either us or another chosen company to replace the shingles she has purchased.
To reiterate, the first issue was the color, and they did not attempt to match a closest color at all by using brown on a blue/grey roof. Grey would have been less obvious. Secondly, he is not addressing the actual more important concern raised over the nailing through the top of the shingles then smearing black tar which with drying and lifting will be a direct path for moisture to the underneath of the shingles and subsequently to the inside of my roof. I have not recieved any invoice other than the one delivered the day of installation which i immediately had concerns that were communicated verbally and via email to Rocky Mountain Roofers. I would gladly pay the bill mentioned for a completed job. I was truly hoping that for $50 compared to the bill amount of $550 that this process would have resolved this but seeing that it does not appear so, I will begin getting bids which will definately be more than the $50 he is requesting to have this job completed correctly and will then remit to Rocky Mountain Roofers the difference when completed. As i have requested a few other times, please come finish the job right with no additional charge and i will hand you a check that very moment for the $550. If i have to pursue another contractor to complete, I will be reducing your bill by the amount it costs me AND the $60 i spent on ths shingles. Final offer.
Business Response: She is on the schedule
Better Business Bureau:
Problems with Product/Service
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Complaint: In Dec of 2008 I hired Rocky Mtn Roofers to install a new roof. They installed felt, 20 valley metal, 3 pipe jacks, 2 rooftop attic vents and 40 yr shingles. Less than 5 years later in Sept. 2013, especially with the heavy rain the Ft. Collins area received, it became apparent that there were 3 leaks in my roof. Because of this, I have water in my walls and require new drywall, insulation and a roof repair. I called and apprised the manager at Rocky Mtn of the situation. He said they could fix it for a fee because they only guarantee their work for 3 years. Several days later they sent a repair man out to look at it and give an estimate. After showing him the three areas, his solution was simply a new drip strip. He commented that he didnt understand why they didn't replace drip strip with the roof back in 2008. This comment and his only solution of a new drip strip were disheartening and lowered my confidence in their competency to fix my roof. Also, there are areas where there is no drip strip at all. I told them that other roofers noted there was no water/ice shield used in the valleys or on the eaves. His said he could add that to the repair estimate.I had 3 other roofing companies and my home owners insurance agent out. They all said the roof installation was not done properly: nails were popping up out of the shingles indicating poor workmanship, there was no water/ice shield used and the pipe jack and valley metal were the source of the leaks because of improper installation. They said a repair was possible but could not guarantee workmanship because the original roof was done by someone else. They all recommended a new roof.I advised Rocky Mtn of this feedback and they gave me a repair estimate. They also offered to measure for a new roof estimate. This would require me to pay for a second roof in five years.
Desired Settlement: Based on the initial lack of response, the length of time for follow through and the original suggested minimal repair, I have no confidence in Rocky Mtn's roofing ability. I am extremely disappointed in their lack of professionalism to own up to their mistakes and find their solution unacceptable. I have chosen to move forward with a different accredited roofing company at a considerable cost to me. A refund would be used towards a second new roof and repairs from water damage in the walls.
After receiving a call from Phoebe, Rocky Mountain Roofers & Gutters sent out two experienced roofer's and employees, Beau & Scott Aaron, to access the roof. After inspection, this is what was found: the pipe jacks and valley metal have been installed correctly, the nails that are "popping out of the shingles" are not directly due to poor workmanship, but will pull up after time, especially around metal. Larimer County does not require drip edge or ice and water shield in the area where this house is located, however, the drip edge as well as additional roof top attic venting options were explained and offered to Phoebe, and rejected by her, before the project was started originally in 2008. (Please see attached estimate for reference.) This workmanship warranty was for 3 years, which had expired December 10, 2011. Phoebe had explained to Beau & Scott that she had just returned from a trip to Australia, and is short funds to have the roof repaired or replaced. With that said, we are willing to do any necessary repairs that are needed to fix the leaking at our cost with no additional profit if the complaint against Rocky Mountain Roofers & Gutters is retracted by ****** ******.
I, ***, would like to have an opportunity to look at the roof with ****** ******, so she may show me the area's of concern and we can come to an agreement on what work needs to be done. I treat each job and homeowner with respect and do the best work possible. Please see the enclosed original estimate that states the guarantee on "Craftsmanship" is for 3 years, it is now 5 years past original install. After I have reviewed my original notes from the initial call from ****** back on November 7, 2008, she stated that the double wide trailer had an addition that leaked at that time, bringing the question of if the leaks could be caused by the addition that was improperly installed? As stated, I am willing to personally meet with ****** at her residence so we are able to look together and hopefully come to conclusion for this issue.