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A BBB Accredited Business since
BBB has determined that Rocky Mountain Roofers & Gutters meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Rocky Mountain Roofers & Gutters include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor Licensing Fort Collins
281 N College Ave, Fort Collins CO 80524
Phone Number: (970) 221-6767
Business ManagementMr. Jon Freck, Owner
Roofers Roofing Consultants Siding Contractors Construction Companies Gutter & Downspouts Suppliers Gutter Cleaners Roof Deck Companies
Industry TipsTips for Hiring Roofing Contractors
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: In Dec of 2008 I hired Rocky Mtn Roofers to install a new roof. They installed felt, 20 valley metal, 3 pipe jacks, 2 rooftop attic vents and 40 yr shingles. Less than 5 years later in Sept. 2013, especially with the heavy rain the Ft. Collins area received, it became apparent that there were 3 leaks in my roof. Because of this, I have water in my walls and require new drywall, insulation and a roof repair. I called and apprised the manager at Rocky Mtn of the situation. He said they could fix it for a fee because they only guarantee their work for 3 years. Several days later they sent a repair man out to look at it and give an estimate. After showing him the three areas, his solution was simply a new drip strip. He commented that he didnt understand why they didn't replace drip strip with the roof back in 2008. This comment and his only solution of a new drip strip were disheartening and lowered my confidence in their competency to fix my roof. Also, there are areas where there is no drip strip at all. I told them that other roofers noted there was no water/ice shield used in the valleys or on the eaves. His said he could add that to the repair estimate.I had 3 other roofing companies and my home owners insurance agent out. They all said the roof installation was not done properly: nails were popping up out of the shingles indicating poor workmanship, there was no water/ice shield used and the pipe jack and valley metal were the source of the leaks because of improper installation. They said a repair was possible but could not guarantee workmanship because the original roof was done by someone else. They all recommended a new roof.I advised Rocky Mtn of this feedback and they gave me a repair estimate. They also offered to measure for a new roof estimate. This would require me to pay for a second roof in five years.
Desired Settlement: Based on the initial lack of response, the length of time for follow through and the original suggested minimal repair, I have no confidence in Rocky Mtn's roofing ability. I am extremely disappointed in their lack of professionalism to own up to their mistakes and find their solution unacceptable. I have chosen to move forward with a different accredited roofing company at a considerable cost to me. A refund would be used towards a second new roof and repairs from water damage in the walls.
After receiving a call from Phoebe, Rocky Mountain Roofers & Gutters sent out two experienced roofer's and employees, Beau & Scott Aaron, to access the roof. After inspection, this is what was found: the pipe jacks and valley metal have been installed correctly, the nails that are "popping out of the shingles" are not directly due to poor workmanship, but will pull up after time, especially around metal. Larimer County does not require drip edge or ice and water shield in the area where this house is located, however, the drip edge as well as additional roof top attic venting options were explained and offered to Phoebe, and rejected by her, before the project was started originally in 2008. (Please see attached estimate for reference.) This workmanship warranty was for 3 years, which had expired December 10, 2011. Phoebe had explained to Beau & Scott that she had just returned from a trip to Australia, and is short funds to have the roof repaired or replaced. With that said, we are willing to do any necessary repairs that are needed to fix the leaking at our cost with no additional profit if the complaint against Rocky Mountain Roofers & Gutters is retracted by ****** ******.
I, ***, would like to have an opportunity to look at the roof with ****** ******, so she may show me the area's of concern and we can come to an agreement on what work needs to be done. I treat each job and homeowner with respect and do the best work possible. Please see the enclosed original estimate that states the guarantee on "Craftsmanship" is for 3 years, it is now 5 years past original install. After I have reviewed my original notes from the initial call from ****** back on November 7, 2008, she stated that the double wide trailer had an addition that leaked at that time, bringing the question of if the leaks could be caused by the addition that was improperly installed? As stated, I am willing to personally meet with ****** at her residence so we are able to look together and hopefully come to conclusion for this issue.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.