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BBB Accredited Business since
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This business does commercial and residential roofing, concrete repair and replacement, siding, gutters, remodel and snow removal.
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A BBB Accredited Business since
BBB has determined that Laramie Valley Contracting Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
This business was first accredited in 2002.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Laramie Valley Contracting Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Arsenio Lemus, Owner
Roofers Siding Contractors Concrete Contractors General Contractors Drywall Contractors Gutter & Downspouts Suppliers Roofing Contractors (NAICS: 238160)
Alternate Business NamesLaramie Valley Roofing & Concrete LLC
Products & Services
roofing, downspouts, siding, gutters, concrete, snow removal, remodeling
Industry TipsHiring a Contractor Tips for Hiring Roofing Contractors
518 S Pierce
Laramie, WY 82070 (307) 745-8473 Directions
PO Box 26
Laramie, WY 82073
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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- Problems with Products or Services
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BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: In the beginning of August 2013, I hired Laramie Valley Contracting to repair a number of roof leaks at *** ********* ***** ******** **. It is now October 24, 2013, the repairs have not been completed and this company has been an absolute nightmare to work with. When hired in August, the company estimated it would cost $350 for all of the repairs and I instructed them to complete the repairs and call me to update me on the progress. Some weeks go by and I never heard back so I called in to check on the progress and the office help could find no record of the job. It took two days for them to figure out what job I was referring to, and then they informed me that the repairs were complete and sent me a bill for $350 the bill was not itemized at all. The next day the man residing at *** ********* ***** informed me that the roof was still leaking. Laramie Valley Contracting went back to continue the repairs, but did not successfully stop all of the leaks. On September 23, 2013, Laramie Valley Contracting said that the final repair would cost more than the original estimate, to which I indicated that I wanted them to adjust the estimate and let me know what the additional cost would be and to finalize the repairs immediately. Nothing has been done by Laramie Valley Contracting since. When I called the company in the middle of October 2013, I was infuriated that they had done nothing more to complete the repairs and received very nasty treatment from the unbelievably rude and inappropriate receptionist who claimed that they would need the $350 dollars BEFORE they finished the repairs. Why would I prepay before the repairs were complete? She also said that they dont guarantee anyone elses work which I am not sure what they are supposed to mean since I am only asking them to guarantee their own work on these repairs. Does that mean the company doesnt do repairs on roofs that their company did not originally build? If so, why wasnt I informed of that during the original estimate process? After listening to the overly impolite receptionist talk over me, reply flippantly, and raise her voice at me I demanded to talk to a manager or the owner and she informed me he was busy and would call me back. He did not call me. I called in again a couple of days later and told the receptionist that if the owner did not call me back I would file a claim with the BBB. That was a week ago and I have still not heard from a manager or owner. It is obvious to me that this company does not care about the quality of work they do or care about the customers they have. I certainly wish I would have known this before hiring Laramie Valley Contracting to repair this simple project as now I have lost time and money and need to find someone to fix the roof before winter sets in.
Desired Settlement: This situation will resolve when Laramie Valley Contracting finishes the job I hired them to do in August. I want an itemized and adjusted estimate for the remaining repairs, in addition to an itemized summary of the accumulated charges to date. I want the roof repairs to be completed immediately at *** ********* *****!!!! I wish to have no further contact with the receptionist and demand that only a manager or owner speak to me from this point forward.
Laramie Valley Contracting
Reply to Laramie Valley Contracting:
If the company who originally installed the roof were available, there would be no need for me to have contacted your incompetent company. With that said, the men who built that roof are all on military deployment to the Middle East and are therefore unavailable.
I did not ask for any “favors” in this situation, I clearly stated multiple times that the job would be paid for in full once all the repairs that Laramie Valley Contracting agreed to conduct were successfully completed. I have already outlined that this dispute will only resolve with Laramie Valley Contracting finishing the job that they were hired to do. Since it is evident that Laramie Valley Contracting is not willing to complete the job, this issue will remain unresolved.Regards,
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|12/24/2012||Problems with Product/Service|
|4/6/2012||Problems with Product/Service|
|1/23/2012||Problems with Product/Service|