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BBB Accredited Business since
Phone: (970) 356-1554 Fax: (970) 356-1554 149 East 30 Street, Greeley, CO 80631
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GUS ROOFING specializes in securing insurance approvals for storm damaged roofs, exterior and interior painting.
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A BBB Accredited Business since
BBB has determined that Gus Roofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
Type of Entity
Business ManagementMr. Gustavo Haro, Owner
Roofers Roofing Contractors (NAICS: 238160)
Products & Services
GUS ROOFING provides complete service of roof replacements due to storm damage to residential and multi-family homes. We offer the latest quality name brand roofing systems such as GAF, Owens Corning, Malarkey and Certainteed. They provide exterior and interior repaints with quality name brand paint such as Sherwin Williams, Kwal and Behr.
Industry TipsTips for Hiring Roofing Contractors Watch Out for These Red Flags
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
149 East 30 Street
Greeley, CO 80631 Directions
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Read Complaint Details
Complaint: Horrible experience! Our home closing got extended 10 days. My real estate agent informed Gus and he was fine with getting paid 10 days later. Then I receive on the morning of closing a new invoice with an 18% late charge and lawyer fees of $3500 and a letter of intent to put a lien on the property!! We called and told him a check was being mailed that morning after closing and could he drop the lawyer fees and the lien so we can close (we can't close and pay Gus with a lien on the property). Gus didn't care. We almost could not close because of his impatience and the extra $3500 charge he tacked on. Gus also will not guarantee his work for the new owners of the home. This leads me to believe he did not do a good job and is hiding something. Please assist!!!!
Desired Settlement: Please drop the $3500 charge and drop the letter of intent to put a lien on the property
Please find the response attached.
In response to customers’ complaint ********. The customer failed to mention vital information. In the begging the customer stated that in order to sell her house the roof had to be replaced furthermore that the customer did not have the funds on hand needed to cover the cost of the roof replacement and that upon closing the proceeds would be used to pay for the new roof. The customer stated that her closing was scheduled for March 08, 2016. We agreed that the Tile Company would write me out a check at closing and I would have to wait a couple of days for payment to arrive via mail. (It was agreed in writing and signed by the customer) At the same time I clearly briefed the customer that any warranties for the new roof would be given only after full payment was made for the work performed. The customer understood and agreed. I week later the customer emails to notify me that the closing had been moved to March 17, 2016. On March 08, 2016 the customers’ selling agent calls me to let me know that closing was to be on the March 17, and if the roof was not completed by then that there was going to be a problem. The roof was started and completed on March 11, 2016. On March 15, 2016 the selling agent calls me to let me know that closing had been cancelled again and moved to March 28, 2016. I said no problem just mail me payment, the customer already has the invoice. On March 25 the selling agent calls me to let me know that the buyers are freaking out because they don’t have a shingle warranty in hand and may not be willing to close. I explained to him what was explained to the customer in the begging, that any warranties issued would be issued only upon full payment for work performed and issued to the right full owner of the property at the time of the roof replacement. In the morning of March 28, 2016 about 8:30 am the sellers agent texts me saying that the buyer’s agent is saying that the tile company is not going to release the funds for the roof replacement because they do not have a warranty on the new roof. I replied that is too bad, I am going to have to place a lien against property to secure payment for the roof replacement.
That is just what I did. I quickly paid attorney fees up front (as most attorney fees are paid up front) so that an Intent to Lien would be issued. A finally invoice was provided to the customer. The invoice included the original price of the roof replacement, a late fee and attorney fees. The attorney fees are beyond my control and just get added to the invoice as agreed on the written estimate.
Let it be known that the customers’ complaint has nothing to do with the roof, roof installation, type or color of shingles nor is the customer saying that I took payment up front and never did the any work. The roof was replaced according to the agreed written estimate and completed on or before time specified. The customers’ complaint is more of - someone did not get enough money at closing because the money was redirected to pay the Lien. A Mechanics Lien does not necessarily mean one cannot sell or close on their property, it simply means that a person or contractor did not get paid for work performed and would like to get paid when the property is sold. I believe the issue here stands between the buyer’s agent, the selling agent and customer not communicating well.
Gus Roofing did have a choice. He in NO WAY contacted me when all of this occurred. My agent and I had to call, text, and email several times to even receive a single response regarding when the work was going to be finished. I was informed that I had to give permission for Gus to release and transfer warranty information to the agent since I was the home owner. I should have been contacted by Gus right away instead of waiting over 3 days for Gus to respond when we were trying to close.
This leads to the question: Why was I not contacted when the agents were acting this way regarding payment? I have an email ONLY stating i gave permission to transfer and release information to the agents. I should have been contacted IMMEDIATELY when payment issues started happening. I am the one paying this bill. Instead, I received not one, not two, but THREE emails with the bill and letter to put a lien on my property on the morning of closing. The title clerk ***** tried calling Gus to explain that a check would not be held since it's the title company that writes the checks and handles the money exchange and that a lien will prevent closing. ***** stated that Gus was unreasonable and rude.
I should not have been invoiced for lawyer fees when I was never contacted to address this issue. I also don't feel that Gus called his lawyer. I would like to see proof of payment and said payment clearing his bank account. I feel Gus is trying to get another $3500 out of spite which is wrong. Especially since I never was contacted about this. If I had to give permission for Gus to transfer and release the warranty to close on the home (which i have the email only giving permission to transfer and release information and nothing else), Gus should have never dealt with the agents regarding payment. He should have come to directly to me.
Please see attached. I tend to make this the last response.
April 11, 2016
Customer Reviews Summary