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BBB has determined that Property Technica meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Property Technica include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Division of Real Estate-Colorado
1560 Broadway Ste 295, Denver CO 80202
Phone Number: (303) 894-2166
Business ManagementMr. Steven Reed, Owner Mr. Steve Reed, President
Property Management Companies Real Estate Companies
Alternate Business NamesProperty Technica, Inc.
Industry TipsTips for Finding Property Management Companies
1719 9th St
Greeley, CO 80631 (866) 882-2998 (970) 352-5035 (970) 352-2998 Directions
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Additional Phone Numbers
- (866) 882-2998(Phone)
- (970) 352-5035(Phone)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Entering my home without notice or me being present, and going through my rooms. On Friday, June 7th I was at work when I received a call from my Nanny crying stating that Property Technica came into the house with out permission and started screaming at her and going through my property. Property Technicia told my Nanny that I was being evicted because there was weeds in the yard.They had promised me that they would help out with the lawn because the previous tenets did not take care of it but now they want to blame me. They never showed up for the appointment that they made with me for the walk through and when I called to report damages in the house that needed attention they would never respond. Also, they informed me that they would always give 24 hour notice before entering my home. When I went into the office to ask why they were treating me like this they started yelling at me and denied entering my property unannounced.
Desired Settlement: I am requesting that they refund my deposit back as well as one months rent. I had to miss work to go handle this situation with them and my Nanny no longer felt comfortable taking care of my kids at my home. They made no effort to fix any damages as they promised and they have treated me with horrible customer service and broke promises when I held up my end of the deal. I will never be working with this company again neither will any friends or family. If needed I have neighbors that are witnesses to the lawn damage prior to my move in as well as past employees to further explain how this company conducts business.
Business Response: Business Response /* (1000, 5, 2013/06/17) */ I am responding to **e complaint filed by ****** *********. Property Technica has an absolute right to inspect properties we manage, as per our lease. We initiated an inspection based on neighbor complaints. Upon visiting **e premises, it was discovered **at **e grounds and **e house were bo** in terrible shape, which was not **e condition upon **e lease start. Mr. ********* came into my office on Monday, June 10 yelling at my staff and me, **reatening us and use incredibly foul language. We will not be giving any rent credit to him and we will handle **e security deposit return as **e lease, **e Security Deposit Agreement and Colorado statutes allow. Please see attached note from one of my Rental Brokers. June 13, 2013 Regarding: XXXX XX** ****** Property Technica had received a complaint from a neighbor stating **at **e yard was overgrown wi** weeds and a mess. On June 7** I went to inspect **e yard and post a violation to clean yard. When i pulled in front of **e house I did see **at **e yard was over grown wi** weeds not only in **e yard but rock areas and even in front of **e garage. There was a car parked half on **e yard and half on **e driveway. When I went to post **e notice on **eir door a woman came to **e door a saw my Propert, Technica car. I told her I was from Property Technica and was **ere to post a violation for **e yard condition. As I stood **ere I could see **rough **e house and it looked like a total disaster. I asked **e women if I could look at **e back yard, she let me in. As I walked toward **e back patio passing **rough **e living room, dining area and kitchen I could hardly walk **rough it. There were also four young children in **e house and I asked if **ey were **e tenants. She said two were **e tenants and two were children she baby sits for o**er people. The back yard appears to have never been cared for at all **e entire time **e tenant has lived **ere. Weeds are a foot or taller and **e fence in places are leaning a ready to fall over. When I made a comment **at **e house was very messy and dirty and said I would like to look **rough **e rest of **e house as I feared **ere was damage to **e property we manage. I only walked **rough **e hall and did not enter any of **e rooms. I expressed my concern to **e women regarding **e condition of **e house and **at **ere are violations of our lease agreement wi** **e tenant **at would need to be addressed and if not corrected could constitute an eviction. Violations of **e lease per **e inspection on 6/7/13 was **e following but not limited to: Item number 6: Lawn watering and maintenance, Item number 11: (a) Use **e Premises strictly for residential purposes: (no day care business) (e) Keep **e Premises clean and not to cause **e physical condition of **e Premises to deteriorate (i) Not allow any Tenant or guest of any Tenant to park any motorized vehicle upon **e lawn at any time for any reason. #15 Tenant's obligation regarding maintenance: Tenant shall irrigate and maintain any surrounding grounds, including lawns and shrubbery, and keep **e same clear of rubbish or weeds. Also our lease agreement does allow Inspection of Premises #17. The Managing Agent shall have **e right to enter **e Premises at reasonable times and at reasonable intervals to make necessary repairs, alterations, and improvements or to inspect or show **e Premises to prospective renters or purchasers. Tenant agrees to not unreasonably wi**hold consent for Managing Agent's entry and inspection. Tenant agrees Managing Agent my enter **e Premises at any time ei**er in case of an emergency to protect or preserve **e Premises, or if Tenant unreasonably wi**holds consent for Managing Agent to enter Premises. I felt as an Agent of Property Technica I need to inspect **is property to assure **at no serious violations were occurring only to find out **ere are. Rental Agent for Property Technica Consumer Response /* (3000, 7, 2013/06/18) */ (The consumer indicated he/she DID NOT accept **e response from **e business.) I know many employees and former employees of Property Technica and it has been said **at **ey will not make right for **e une**ical business practices. I understand my lease agreement allows for entry, but **e professionalism during **e entry was to my surprise. Also, an employee had told me **at al**ough not stated in lease, out of respect for **e tenate 'We will give a 24 hour notice before entry". This behavior is unacceptable, I have had **is Nanny for a long time and she did not allow Property Technica entry. You could walk **rough **e house because it was not a mess, o**er people who visited **e house **at day will say **e same. The way **e lady went **rough **e house yelling in front of my children and yelling at my Nanny was very unprofessional. The house was not in horrible condition and matter of fact an inspection by ***** and **** was just done which proved only **e blinds and some average wall cleaning was needed. I also have video of **eir maintenance guy mowing my lawn, when it was already mowed. It was promised to me **at I would get some help wi** **e yard work as it was like **is when I moved in as well as help wi** a water bill. Yes, **ere was weeds, because I was attempting to control an issue **at had not been controlled prior to my move in, which **e neighbor **at made **e complaint even states have been **ere. Doing fur**er research on Property Technica I found listing for **ere homes online wi** pictures of **e yard in same or worse condition attempting to rent **ese out. When I went into your office, it was unprofessional on my part as Property Technica had entered my home and exposed my children to **eir professionalism. When I did go into **e office, I also got a finger in my face and called a liar. I understand **at Property Technica does not run business in an e**ical way. The reviews online as proof. I just felt some**ing should be reported as I have never worked wi** a company **at treated me wi** so much disrespect and fabrications. I have o**er rental history and all will vouch **at I was a pleasant tenant wi** no complaints and never late on my rent. I do not want no**ing in return, but for Property Technica to realize **ey can not conduct business successfully in **is matter. I Know **at **is was not a first for *****, and she is even know to stir **e pot wi** her own employees. I was born and raised in **is town, so I have a lot of friends and family here **at knew how **e home was at move in and choose not to conduct business wi** Property Technica because of **e way I was treated. I know all **ese promises I should have had added to **e lease agreement and it is my fault **at I did not but o**er property management companies **at I worked wi** keep to **eir promised (Whe**er included on paper or not) so I **ought **is company would do **e same but **ey have taught me to not trust a company's word, which is unfortunate. For **is town being so small a lot of us focus on our family and friends and it saddens me **at a company like **is is in my little town putting more hardship on hardworking families. Included are o**er reviews listed online about Property Technica. Business Response /* (4000, 11, 2013/07/08) */ This complaint is absurd. The tenant not only caused harm to **e property, he moved out wi**out giving proper notice, wi**out cleaning and wi**out repairing damages caused by tenant. The last check we received from **e tenant bounced ($1,020.00). The tenant currently has a substantial balance owing and we still need to add cleaning, shampooing and repair charges to **at balance. We will notify **e tenant of all charges off of his deposit wi**in **e legal set time. The deposit will not cover all charges due from **e tenant and he will have a large balance owing after **e deposit credit, which we will pursue collection of wi** all legal means. ***** ****
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
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Complaint: I have been extremely disappointed to find many inconsistencies in the management, including: no repairs were authorized beforehand, lack of water bill payment over five months, late payments on other utilities (with late fee charged), no photo of my property on their website or Craigslist, no sign in the yard, finding out that the downstairs bedroom was never treated for bug problem, even after tenant had vacated it, letting tenant stay for a full month without paying rent(before taking any action of collecting and eventually evicting),not answering my questions regarding specific bills/fuel surcharges, leaving the house dirty after tenant left yet charging me for cleaning, (I have pictures taken by a potential buyer of the downstairs bath in rough shape,stairsteps' carpet with hair and dust on the wood part, etc). Why were the renters not charged for cleaning bills and why was there no follow up to make sure it was clean? I still am perplexed by 19 separate charges for maintenance in one day in January (when I sent an email stating again that there was to be absolutely no more non-emergency work to be done without pre-authorization). I understand there are no guarantees for renting it out. However, I do expect a serious effort toward that end, as well as treating my inquiries regarding procedures professionally and courteously. I have been told by others who talked to staff that they were also treated dismissively. In response to a lengthy email with questions about excessive charges, I got a 4 line response, ending with: My maintenance staff is excellent, they don't waste time and know to get it done fast and go to the next one. My previous calls ended quickly with, we are professionals. Just relax and let us take care of things. As an out of state landlord, I was not reassured. After asking these questions repeatedly (and getting no real answers), I was given notice by them that they would not extend my 6-month contract, which was actually a good thing. Product_Or_Service: Property Management Account_Number: XXXX Xth ******, ***
Desired Settlement: DesiredSettlementID: Other (requires explanation) Cancellation of the $1902 I supposedly still owe for excessive, non-emergency maintenance/repair done without any authorization from me, and in not making a good-faith effort to rent out my property (across the street from ***? really?)
Business Response: Business Response /* (1000, 5, 2013/03/13) */ March 13, 2013 TO ****** ****** Owner of XXXX Xa` ******, Greeley, Colorado XXXXX ***** ***** Better Business Bureau (complaint #XXXXXXXX) This letter is to respond both to an e-mail received from ****** ****** and a complaint against Property Technica, Inc., which was turned into the Better Business Bureau by ****** ******. I will try to answer as best I can. If this answer-is not adequate for Ms. ******, I would be happy to participate in mediation to resolve.any issues. First, to comment that Property Technica, Inc. did not make a full effort to lease out the property. This is absolutely not true. What benefit is it to our company to have a vacant property? Absolutely none. We showed the house a lot to many different people but no one was interested due to the condition of the property. During this same time period, we were having no problems leasing out other properties under our management. As to the claims that there was no sign, no photos and no marketing, that is totally false. Signs were put up and replaced when they went missing. The property was constantly on our website and craigslist and those sites generated calls on the property. As far as information given to the owner, Ms. ****** received reports monthly via e-mail. These reports included tenant directories, cash flows (year to date and month to date), balance sheet, income and expense registers and a list of unpaid invoices as well. We also responded to her questions via e mail as well as sending her numerous cash calls to pay for expenses, which she never responded to and which we received additional funds from her to pay past due invoices only once. The management agreement clearly states that the owner will fund the account as needed. The house was in a very bad situation when we took over the management. It had been managed very poorly prior to our hiring. The leases in place were per bedroom not for the entire house, which I told Ms. ****** from the onset was a bad idea. One of these tenants had already given notice.. Two remained. One tenant was evicted for nonpayment of rent which is not an instant process. This same tenant did her best to make the place look bad during showings and also brought bedbugs into the house. I would also like to add that we did not approve any of these tenants as we inherited them with the house. No qualifying was done on these tenants and the leases that were signed were done so poorly as to be unenforceable. After agreement with the owner, we gave the remaining one tenant notice to vacate and put the house on the vacancy list as a whole house. We did have showings but the condition of the house was such that no one was interested. It was at this point that we did a lot of work to try to get the place to show better. We also lowered the price to try to get more action and tenants. During this time period, we received only one application on the house which was turned down due to bad credit, not enough income and a criminal background history. As to the cost of the maintenance and repairs done: First, prior to receiving any complaint from Ms. ******, I had already discounted the labor on work orders for a total of $1,024.60, which definitely means that the work performed was all done at a loss to Property Technica, Inc. I did this to try to make things work for the owner. Attached is a chart showing all Expenses listed. This shows all expenses at their original charges, any discount given on labor and shows any remaining balance. The fuel surcharge she commented on is allowed as per our management agreement and was charge out properly. My opinion of expenses is as follows; Gas, electric and trash charges: no question that these are legitimate charges that had to be paid. Snow removal: The *************** requires snow to be removed from sidewalks plus not doing it is a liability issue. Had to be done. Ace Hardware and Lowes invoices varied from locks that were changed to parts for repairs such as fixing plumbing problems, etc. The Bug Control Specialist invoice was to spray for bedbugs which had infested the house. This is something that had to be done. ******** was to replace a broken window, which had to be fixed. We had one "for pay" advertising bill for $50.00. All invoices paid to vendors and subcontractors are charged to the owner at the actual cost, we do not mark these up whatsoever. Management fees charged are the ones set in the management contract. As to the labor costs charged out by Property Technica, the ones for lock changes, plumbing repairs, appliance repairs, installation of smoke detectors, fixing stair railing and such are all required to keep a house legal with Colorado Tenant Landlord law and the Colorado law on Habitability, as well as providing safe housing. We had three work orders to put debris in the dumpster, rake the yard and to remove some debris that neighboring tenants had left on the grounds of XXXX Xth ******. Prior to our management, Ms. ****** had received a Code Violation Notice from the *************** for the condition of the grounds and landscaping. Ignoring these work orders could have resulted in further violations from the *************** and possible fines. Our management agreement allows us to spend up to $400.00 without prior owner approval. None of these work orders' final costs exceeded that amount. In the interest of settling this complaint, even though I have already given the owner$1,024.60 in labor discounts, I am willing to discount the labor even further as indicated on the attached chart. I will discount $506.01 additional but this additional discount is only applicable if we receive a check for $1,454.32 from the owner to pay the remaining amount due. These discounts are on work orders that were done to try to make the house more appealing to potential renters. The real estate sales agent that the owner called to look at the property agreed and the place did look decent after this work was performed. With this additional discount, I will have discounted a total of $1,527.61. The current unpaid invoices due total is $1,960.33, before any further discount. With the discount given, we need a check from Ms ****** for $1,454.32 and we will close the account balances out. The current payable invoices include: $190.00 in unpaid management fees, repairs and maintenance performed in the amount $1,186.20. It also includes the repayment of a loan that Property Technica made into the trust account so that outside vendors could be paid. The owner was provided many previous cash calls showing the charges due each month. The monthly reports given to the owner also show unpaid invoices. Some of these unpaid invoices are several months old and no action was taken to pay them by the owner. I have attached copies of the expenses chart referred to earlier, the management agreement, a balance sheet and a current payable invoices, an expense register showing all expense transactions as well as work order summary which both show discounts already given and when they were given, an income register, a cash flow for the entire period that we managed the property as well as lists from Craigslist. I believe this to be a fair settlement. If Ms. ****** does not agree, I would be happy sit down with a mediator and her to try to come to a resolution. Best regards, ****** ****** Consumer Response /* (3000, 7, 2013/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Their proposed resolution is unnaceptable to me, in view of their actions. I have made a counter-proposal. Business Response /* (4000, 9, 2013/03/15) */ From: *****@propertytechnica.com (mailto:*****@propertytechnica.com) On Behalf Of ****** ****** Sent: Friday, March 15, 2013 12:46 PM To: *****@wynco.bbb.org Subject: Complaint *****: Case #: XXXXXXXX I'll answer again since you did not receive the answer I sent earlier today. First, I do not agree with Ms. ******'s conclusions. However, in an effort for resolution, I will accept her offer to pay the $519.47 to Property Technica, Inc., which reimburses Property Technica, Inc. for the funds loaned to the owner's trust account (so that we could pay outside vendors' and subcontractors' invoices). Once I receive that money from Ms. ******, I will zero out the remainder of the charges; but only upon receipt of good funds in the amount of $519.47. ****** ****** Consumer Response /* (4200, 11, 2013/03/21) */ From: A. V. (mailto:*****@yahoo.com) Sent: Thursday, March 21, 2013 11:57 AM To: Better Business Bureau Subject: Re: BBB Complaint Case#XXXXXXXX(Ref#REDACT37firstname.lastname@example.orgemail@example.comREDACT) I am unable to connect to the website listed below (*****************) Below is the statement I would like to add, as far as rejecting their offer. Dear Ms. *****, In reviewing Mr. ******'s response to my complaint, it seems that his documents actually support my observations. Regarding the lack of effort in renting my place, I saw no Craigslist ads before November 12, two and a half months after they took the property over. I also didn't see any listing of pictures on there and none of the ads gave much information on the property itself. I went into Craigslist myself in October, after wondering why there wasn't more interest, and found no ads so I put one in myself, listing Property Technica's phone number as contact. I also received many responses from the ad myself, and forwarded the legitimate ones on to Property Technica (see their attachments). Please see also his attached email where I sent the comment from a realtor who went to the property and said there was no sign. I think the most damaging piece of information is the fact that the new property manager, in less than 2 weeks, had cleaned up the place, held an open house which generated 5 applications, and now has a tenant set for April 1 - something Property Technica was not able to accomplish in six months. The attached document is from the new manager, stating what she found and did upon taking on the property. Many of the things she mentions are also specifically mentioned in PT's list of expenses, ie. doors and doorknobs. And food still left in the fridge since the last tenant moved out at Christmas?? Also, per PT's list, none of the past tenants were charged for cleaning and all but one tenant received most or all of their security deposit back. The one who didn't was charged the full amount for lack of rent payment, also something I called from ******* about to question why she was not notified for a full month, when her lease stated rent was to be received by the 3rd of the month. ****** informed me that she "was lying about paying," and I asked that she be served the sooner the better. Pertaining to the excessive charges, a few of the many I questioned are: "get flowers off front porch" $33.13 plus fuel surcharge $2.49 "vacuum carpets $85.47 inc. fuel surcharge (only carpets are in the short hall and two small bedrooms upstairs) "replace lightbulbs" $36.50 with fuel surcharge $1.59 (fuel surcharges were never explained to me as to how they are figured). Many individual fuel surcharges, as well as separate items done, are listed in single dates. Example: "install smoke alarm and Co" $29.02 and "finish install Co" $29.02 on October 4. Two different invoice numbers, two separate fuel surcharges and work surcharges, same date. As for the "general cleaning" four separate listings plus a fuel surcharge of $20.67 in one day (jan. 9), for a total of $365.17 - and please refer back to the attached list of house condition. Utilities: the last payments made by PT were in December - Xcel 12/17 for $103.70, leaving a balance of $88.28. Atmos 12/19 $91.85. There was one past due email from Atmos 10/25, upon which I emailed from ******* to be told "it had crossed in the mail." I have paid all charges, including several late fees, since. The water bill from the City was never paid and I was grateful they didn't shut off the water. I called from ******* and specifically asked if the bills were being sent to PT, was told Yes. I then asked if any bills had been returned and verified PT address with them - they said they were familiar with PT's address from other properties and nothing had been returned. I made a payment to the City of almost $400 over the phone in January. The emails I attached to my original complaint were only the first of many between PT and myself. They dealt with the fact that the first check they sent to me was to the PROPERTY address (where tenants were living) and eventually returned to them. It then was deposited into my account, weeks late. The second month, the money was deposited into a different account, which I discovered from here while online in my bank. Another email to PT to straighten that out. I was told they deal with many out of state landlords so was not expecting so much miscommunication between themselves regarding me being in ******* and not at the address I was renting out. In view of all this, I am willing to pay the amount that was paid to outside vendors (Offen Ace, Ace Hardware, Bug Control Specialists, Pro Glass) a total of $519.47. I have no complaint with them or their service. If this is unacceptable to Property Technica, then I also am willing to work with mediation. However, I am in ******* until the end of my contract August 31, 2013. I would be happy to discuss things after that date. ****** ****** Business Response /* (4000, 13, 2013/03/22) */ As I have already stated, I will accept just receiving the $519.47 to pay for the outside vendors. i will waive the rest of the Proeprty Technica labor fees, only after receiving the above mentioned $519.47. Consumer Response /* (-5, 15, 2013/03/22) */ From: A. V. (mailto:*****@yahoo.com) Sent: Friday, March 22, 2013 3:04 PM To: ***** ***** Subject: RE: BBB Complaint Case#XXXXXXXX(Ref#REDACT37firstname.lastname@example.orgemail@example.comREDACT) Dear Ms. *****, Thank you for all your help on this matter. I see that the attachment wasn't "attached" so I have copied it below. I would like to have this added to my previous rebuttal. Thanks again, A. ****** Email portion from new Property manager, received March 13, 2013. I can provide the original, if mediation is commenced. The doorknob from the entrance on the left into the living room was held together by a screw and the doorknob would not turn, which caused the door not to close properly. It took less than 5 minutes to take out the screw and adjust the doorknob. Closes perfect now. If someone else tried to fix the doorknob, they had no idea what they were doing. General cleaning probably meant clean out of fridge, stove/oven, and sweeping floors. 1. There was a huge amount of grease on the vent hood (which is really cool by the way). I had to remove the glass tray and scrape off grease with a razor blade. Also, I had to scrape off all the grease from around the vent. 2. There was about 1/2" dark black dust on top of the baseboard trim. I wiped the trim down with a cloth mop. 3. There was an amount of plaster dust on the floor in the half bathroom from sanding down hole patches. Which didn't make sense because there were 4-5 holes that hadn't yet been filled with patch. The walls were blue like the kitchen walls and large white spots where holes had been patched. We patched the remaining holes and painted the half bath on the top with a neutral color (tan) and cleaned up the floor. The bathroom sink was also stained and is now clean. 4. There were cobwebs on the front door frame. I cleaned the wood with Liquid Gold. 5. The staircase wasn't clean and I had to vacuum dog hair off the runner and dust off the steps. I used Liquid Gold to shine up the wood on the staircase which was dusty. 6. The bottoms of two of the bedroom doors upstairs were speckled with white material which I believe to have been sprayed there by an animal - dog? I used the Liquid Gold to clean the wood and white material off the doors, door frames and surrounding baseboard trim. 7. The back door to the outside was not aligned so the door wouldn't lock without significant effort. My husband planed down the door, adjusted the door jam so the door now locks easily. This needed to be done to ensure the safety of the tenants. 8. The kitchen door lock was not aligned either and would not lock without effort. It has now been adjusted so the door locks easily. 9. The cabinets had significant scrapes and gashes in them as well as along the walls. We purchased paint to match as best as possible and feel the touch up was a huge improvement over the condition when we first saw the kitchen. 10. My husband also adjusted a toilet float so the toilet would flush properly. 11. There was about 1" dust on the fan in the dining room. We cleaned it off. 12. There were stains, dust and dirt on the built-in cabinets in the living room. I wiped them off and have before and after photos. 13. There was some left over food stuff in the freezer and refrigerator which I wiped off. 14. The stove where pots/pans and broiler pan is stored was not cleaned. I wiped it down with hot water and wiped down the drawer and improved it but I didn't have my cleaning materials with me and broiler pan is still greasy to touch. Next trip I will put some stronger cleaner on it to dissolve the grease. 15. The kitchen drawer where the opening is for the trash can was filthy. I wiped it down and painted it the same color as the cabinet. 16. The front door was devoid of most of the brown stain. We had a can of dark stain and stained the front door in about 10 minutes. Without stain, the door is subject to the elements. 17. There were a lot of smudges and fingerprints on the white walls and doorframes downstairs. I washed them off and washed the walls where the majority of the marks were. Most of the dirt came off quickly with little effort, and the overall appearance of the home was improved. None of these issues, maybe with the exception of the half bath which was very unbecoming when we first saw it, were major problems, but they detracted from the value of the property and from the value to the renter. I have been asked by prospective tenants why this house has not been rented yet. I believe it just didn't show that well.
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
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Complaint: I have had the great misfortune of dealing with Property Technica (formerly AMPS) for several years.Over that period of time they have been involved in a great deal of misinformation (and or lies) to the parties they represent. They have repeatedly failed to honor aggreements and subsequently cost me well over $500.The manager of this company (Steve Reed) has addressed me with profanities and refused to correct the problems they have created and has simply hung up the phone on me in my efforts to resolve the issues at hand.
Desired Settlement: DesiredSettlementID: Refund I expect Property Technica to take accountability for the failure to provide accurate and timely information to an HOA board and refund the resulting charges (small portion). I have incurred as a direct result of their actions/inactions. As well as the broken aggreeements. That amount is $500.
Business Response: Business Response /* (1000, 5, 2013/01/28) */ E Mail To: *****@wynco.bbb.org ****** *********/ BBB Reference to : Case # XXXXXXXX From: ****** ****** Pages: 32 January 28, 2013 ****** ********* Better Business Bureau, Dispute Resolution Dear Mr. *********: I have received the complaint (your case number XXXXXXXX) directed at Property Technica, Inc. from ****** ******, owner of ******************, *****, Colorado; which is in a Homeowners' Association that Property Technica, Inc. manages (*********************). Mr. ******'s accusations are simply wrong. This dispute arises from Mr. ******'s failure to pay his HOA dues monthly as is required by both the Association documents and by the Colorado Common Interest Ownership Act. Starting in January 2008, Mr. ****** became delinquent in his HOA dues and did not become current on them until December 2008. Once again, in March of 2009 the account once more became delinquent and remained so until the balance was paid in August of 2009. The account again became delinquent starting in October 2009 and did not have a zero balance until December 2012. During this time period, the balance on the account had a high balance due of $2,490.00. This is on an account where the unit owner is charged $37.00 for the Master Association and $115.00 for the Sub Association for a total monthly dues amount of $152.00. A ledger of the account is included. December of 2007 to December 2012, there has only been a period of 5 months when the account was paid to zero. In reviewing the account ledger, the only error I can find is that we failed to charge all of the late fees that should have been placed on the account. During the period of Mr. ******'s ownership of the Cottages home, he has been offered two payment plans to pay his back balance which were not performed on by him. It is our obligation to place a lien on a unit in any HOA that we manage if that unit owner is 3 months delinquent. This is exactly what we did with Mr. ****** as we are required to do contractually. As far as me using profanities and hanging up on him, I did hang up on him and will continue to do so if all he can do is cite to me his opinion in a way that is unrealistic, abusive and not factual. As far as the profanities part goes, it is true that I told him what he was saying was bull****. I did meet with the Cottages Board concerning Mr. ****** and his accusations of impropriety concerning Property Technica, Inc and Mr. ******'s account. A copy of the letter sent to Mr. ****** from the Cottages HOA Board, dated November 16, 2012, is attached with this information. The Board unanimously supported the actions taken by Property Technica, Inc. on the HOA's behalf. As far as Property Technica, Inc. costing Mr. ****** monies, I would like to know specifically what that cost is due to the fact that we have only charged him what is obligation to pay, HOA dues and late fees. Both the Association Documents and the Colorado Common Interest Ownership Act do provide for any Association member to request in writing a Hearing before the HOA Board. I suggest that Mr. ****** do just this so that he can be assured that what is presented to the Board is an accurate portrayal of the situation. Unfortunately, we are now receiving complaints from other Cottages owners concerning the condition of the exterior of the house which his caused by his unit's residents. We were in the process of sending out a first notice on these covenant violations when this BBB complaint was received by Property Technica., Inc. That violation will go out to Mr. ****** but in no way is it targeted to him as a result of the complaint; but rather Property Technica, Inc. continuing to do our job as the HOA manager. The resolution to the matter from my standpoint is for Mr. ****** to remain current on his dues obligations and make sure that the residents of his Cottages home follow the covenants. Attached with this is the correspondence we have had with Mr. ******, as well as the letter to Mr. ****** from the Board and a copy of his HOA ledger showing all charges and payments. Please contact me with any questions or for further clarifications. Business Response /* (-10, 11, 2013/02/11) */ From: firstname.lastname@example.org On Behalf Of steve reed Sent: Monday, February 11, 2013 7:16 AM To: Better Business Bureau Cc: Mr Steve Reed Subject: Re: BBB Complaint Case#46030532(Ref#38-46069456-46030532-8-1300) Thanks for this response. Steve Consumer Response /* (4200, 13, 2013/02/21) */ February 20, 2013 The complaint I have filed is far from being resolved, the company's response is simply a dismissal of my concerns. To be clear our latest dispute arose from the fact that after I presented that I had attempted to communicate a resolution Mr. Reed informed me he thought I was "full of bull****" I then provided evidence that I had attempted to communicate a resolution. Mr. Reed subsequently informed me that in fact he had received correspondence that he had disputed. He has failed to take accountability for the misunderstanding(s). This is only the latest of many attempts to resolve the problems created by the actions/inactions of Property Technica (formerly AMPS) over several years. ALL of the problems to date have been created by the fact that Property Technica or AMPS at the time failed to honor agreements and communications. This firm has been highly unprofessional and has failed many times to attend to my attempts to resolve the issues at hand. A minimal resolution is for them to take accountability and ownership of the financial problems they are responsible for. If they fail to account for at least $500 of fees I have incurred and paid as a result of there failure to act then I will pursue the FULL amount that they are accountable for as a minimum. I think it would also be appropriate for Mr. Reed to formulate a sincere apology for his unprofessional behavior. Most sincerely, Eric Schmidt
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.