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          Copper Mountain Lodging Services has 1 locations, listed below.

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            Business ProfileforCopper Mountain Lodging Services

            Property Management

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            3/1/2007
            Years in Business:
            52
            Business Started:
            1/1/1972
            Business Started Locally:
            1/1/1972
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Powdr Copper
            Business Management
            • Ms. Catherine O'Donnell, Administrator
            • Ms. Laura Hunter-Brubaker, Director
            • Mr. Steve Miller, General Manager
            Contact Information

            Principal

            • Ms. Laura Hunter-Brubaker, Director

            Customer Contact

            • Ms. Laura Hunter-Brubaker, Director
            Additional Contact Information

            Fax Numbers

            • (970) 968-3159
              Other Fax

            Phone Numbers

            Email Addresses

            Industry Tip

            BBB Tip: Property management

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/18/2022

            Complaint Type:
            Advertising/Sales Issues
            Status:
            Unanswered
            I'm taking my wife & 3 kids out to Colorado to visit family and go skiing for Spring Break. My oldest child is 10 and has never been to Colorado. He is going to visit his great grandmother. On our trip, we want to take our 10 year old and 7 year old skiing. We made a 2 night reservation at Copper Mountain and booked ski equipment rentals, lift tickets, and lodging. We are only able to ski one day. We made our reservations on February 28th. Our two night stay is scheduled for April 3rd and April 4th. During the booking process, we elected to pay an extra $83.41 for the "Copper Mountain Cancellation Fee Waiver". My assumption was that this was some sort of insurance for the trip in case our plans changed. Due to unforeseen circumstances, our plans did change. Upon learning of this, we promptly emailed Copper Mountain to ask to have our lodging cancelled and refunded on March 16th. They declined our request. I emailed again on March 17th. They again declined because it didn't fall into their "guidelines" for cancelling. They require written documentation from hospitals, doctors, police reports, human resources dept, etc to have anything cancelled and refunded. Why would anyone pay an extra $83.41 for the unlikely event of something that would require a policy report or doctor's note??? I feel this is a ridiculous, misleading, and predatory practice. The name of the coverage I purchased is "cancellation fee waiver". This name implies cancellation is possible with a fee; or if you purchase this coverage - without a fee. Copper Mountain is not allowing me to cancel at all. Copper Mountain is not willing to work with me at all. It is more than 2 weeks from my stay. They will be able to re-book the room. Copper Mountain's refusal to do the right thing here is ridiculous. Most hotels and resorts offer a far more lenient cancellation policy. I am very upset and I feel Copper Mountain is not acting in good faith here. People should be aware when dealing with Copper Mtn.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            KA T

            1 star

            03/27/2022

            Copper Mountain lodging has definitely thrown Customer service out the window. I booked the night before my 30th day and less than 12 hours later, I tried to cancel so I could book another condo that better suited our family’s needs. I was told that there was absolutely no cancellation because I was on my 30th day before checking in even though it was less than 12 hours after I booked. No attempt to help, or offer to even try to work with me, or move me to another condo. When I called back, because they hung up on me, they then told me they blocked my number. Blocked my number, me the customer. Then I tried to get assistance through email, I didn’t even know which lift tickets I had purchased because the website is confusing and hard to navigate. I told them I would share my horrible experience with others and the representative responded that I was “threatening” him and now they were going to block my email. One of our children can’t go on our trip now and we called about his lift ticket, non refundable and non transferable. We could transfer to one of us and ski the extra days that we’ve already paid for!!!! What on earth!? I will never ever visit this resort again. How do they get away with such awful customer service and Policies!?

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