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Ram's Plumbing Inc

Phone: (970) 690-8997 Fax: (970) 351-7127 PO Box 1495, Fort Collins, CO 80522


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Ram's Plumbing Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ram's Plumbing Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 02, 2006 Business started: 07/01/2003 Business started locally: 07/01/2003 Business incorporated 07/01/2003 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Colorado Plumbing Board
1560 Broadway Ste 1500, Denver CO 80202
www.dora.state.co.us/plumbing
Phone Number: (303) 894-2300

Type of Entity

Corporation

Business Management
Mr. Kris Madden, President Mrs. Adrian Madden, Secretary
Contact Information
Principal: Mr. Kris Madden, President
Business Category

Plumbers Drain and Sewer Cleaners Heating Contractors

Industry Tips
HVAC Contractors : Hot & Cold Tips

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 1495

    Fort Collins, CO 80522

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/7/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: During the service call I was given a price of $240 over the phone for a portion of the work but received a bill for $300 for this portion. The total billed amount was $425 and I believe it should be $365. The invoice number is 4508. I don't have any issues with the work, just getting an answer on this question. I have tried over a dozen times to reach Chris at Ram Plumbing to resolve the issue and he doesn't return my calls or answer my messages. This is more than frustrating...

Desired Settlement: Call me to discuss - we should be able to easily resolve this over the phone.

Consumer Response: I just got off the phone w/Chris at Ram Plumbing and the complaint (*******) was satisfactorily resolved.  Thanks for you prompt attention to my request for help.

9/24/2012 Problems with Product/Service