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BBB Accredited Business since

Hahn Plumbing & Heating Inc

Additional Locations

Phone: (970) 484-7668 Fax: (970) 493-5325 130 Chestnut St, Fort Collins, CO 80524

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hahn Plumbing & Heating Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hahn Plumbing & Heating Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 01, 1983 Business started: 01/01/1968 Business started locally: 01/01/1968
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Colorado Plumbing Board
1560 Broadway Ste 1500, Denver CO 80202
Phone Number: (303) 894-2300

Type of Entity


Business Management
Mr. John Hahn, Owner
Contact Information
Principal: Mr. John Hahn, Owner
Customer Contact: Mr. Dennis McKenna
Business Category

Plumbers Plumbing Plan Services Drain and Sewer Cleaners Sewer Companies Water Heater Repair Stores Remodelers Bathroom Remodeling Heating Air Conditioning Geo Thermal Heating and Cooling Companies Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Sheet Metal Companies Thermostats Filters Air & Gas Cleaning Plumbing Fixtures, Parts, and Supply Stores Water Heaters - Dealers Air Conditioning Repair Air Conditioning Systems - Cleaning Welding Repair Shops Boiler Dealers Humidifier Suppliers Furnace Sales and Repair Services Air Conditioning Contractors & Systems Kitchen and Bath Remodelers Kitchen Remodeling Boiler Repair Cleaning Companies Contractor - Remodel & Repair Excavating Contractors Heat Pumps Heating Contractors Pipe Thawing Services

Industry Tips
Hiring a Contractor HVAC Contractors : Hot & Cold Tips

Additional Locations

  • 130 Chestnut St

    Fort Collins, CO 80524

  • PO Box 1924

    Fort Collins, CO 80522


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/12/2016 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: We were given an estimate of 4 hours max for labor, they charge by the hour of work. They would arrive at 8am. A different plumber showed up 45 minutes late (8:45). He did 1/2 the work, left to get a part, came back and completed the work. He even gave me an estimate for the next job and was gone by 11am. We received a bill for 4 hours of work, despite 2 hours and 15 minutes of work. At first they said he had to go get equipment but then realized that wasn't true. Eventually they dropped it to 3 hours but we are still paying for 45 minutes of work. When I called they said this plumber put on his card he started at 7:45, though they cannot account for his whereabouts before arriving here at 8:45. He had all the equipment, he left to purchase supplies between 8:45 and 11, which we are not disputing. We are disputing the time from 7:45-8:45 which we are being charged.

Desired Settlement: We would like to see the bill reduced to the price of services rendered.

Business Response:

I have already explained the whole situation to the customer.  Our guys are paid from the

time they leave for a job, until the job is complete and they are back at the office or ready

for a next call.   If she wants to deduct 80.00 she can go ahead and do that, if she would

have said that on our phone conversation I would have agreed then.  I don't know how else

I can make her happy.

Consumer Response: Complaint: ********

I am rejecting this response because: we already paid the invoice (we thought this would take 20+ days and did not want to be delinquent.)  They could cancel when they receive and we can resend?  Or they can resend the difference.  I understand their position but they were not able to explain where he was or why it took the plumber an hour to get to our house. If they were more transparent in the billing and time we paid for it would have been easier. 


***** ********

Business Response:

I will send the difference back to the customer once we get the check.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me. Thank you for assisting in this process.


***** ********

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Hahn Plumbing & Heating Inc
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)