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BBB Accredited Business since
Phone: (970) 667-3050 Fax: (970) 667-1750 119 E 5th St, Loveland, CO 80537
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A BBB Accredited Business since
BBB has determined that Chambers Plumbing & Heating Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Chambers Plumbing & Heating Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Colorado Plumbing Board
1560 Broadway Ste 1500, Denver CO 80202
Phone Number: (303) 894-2300
Business ManagementMr. Dave Lohnes, Owner/President Ms. Judy Jensen-Lohnes, Bookkeeper
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Industry TipsHiring a Contractor HVAC Contractors : Hot & Cold Tips
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
119 E 5th St
Loveland, CO 80537 (970) 667-3050 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Chambers Plumbing installed a hot water heater incorrectly, laying out the piping and placing valves in an outright faulty way (causing a pipe to burst and a valve to break on the very first time the supposedly 'freeze-proof' design got tested). This is explained in more detail, with illustrations, in a separate 2-page document. In brief: The installation included two electric valves. As soon as the electrical power for system is turned off, one valve opens to drain the heater, and another valve closes to stop water entering. This setup was suggested by Chambers Plumbing, on their promise that this would make the set-up safe against damage due to freezing. However, on the inlet side, they made the mistake of installing a one-way valve some distance below the electric valve, meaning that there is no possible way, with the system off, to avoid that water here gets trapped between two closed valves. This fault in the original pipe layout did not become apparent until the first time we lowered the cabin temperature to below freezing, which was in the winter of 2012 (we kept the cabin constantly above freezing throughout the first two winters of 2010 and 2011, so the design could not get verified until at this time). Right away (that is, on the first ever opportunity to see the system actually working), the trapped water of course expanded when freezing, the pipe fitting just above the one-way valve burst, and the electric valve also got destroyed. With the installed pipe/valve layout, it is impossible for the system to ever work as promised. Ever since we first discovered the installation error, when returning to the cabin in the spring/early summer of 2013, I have tried to get Chambers Plumbing to correct their installation. The flood of 2013 cut off access to the cabin. Hence the issue got pushed over into 2014. Chambers Plumbing are still stalling on assuming responsibility for a faulty installation, which indeed (and inevitably) failed disastrously on its first test.
Desired Settlement: Chambers Plumbing take prompt full responsibility for correcting their original improper piping/valve setup (in order to render the system functional in the way it was promised to work; As I have mentioned repeatedly to Chambers Plumbing, it is fine with me if the electric automatic valves are replaced with regular manual ones).
I agree that there should be corrections made to prevent freezing. I have corresponded with Mr. ********* about this situation. As of yet, we have not been able to get up to his job since it is in a remote area. We will however take care of the situation as soon as we can get someone up there.
Better Business Bureau:
Customer Reviews Summary