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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Bishop Plumbing Heating & Air Conditioning Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Bishop Plumbing Heating & Air Conditioning Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
These agencies may include:
Colorado Plumbing Board
1560 Broadway Ste 1500, Denver CO 80202
Phone Number: (303) 894-2300
Business ManagementMs. Kristin Ferreira, Vice President Mr. Sam Harbottle, President
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Industry TipsHVAC Contractors : Hot & Cold Tips
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Called Bishop to replace hot water heater. Estimate was around $200.00 for replacement @ $110.00/hr. The bill ended up being close to $1,000.00. I was initially told that changing out our hot water heater would be around $200.00-$250.00. Unfortunately, the plumber twice ordered the wrong hot water heater and replaced an unnecessary part on the old hot water heater as well. When we received the invoice it was almost 5 times what they quoted. It seems we are being charged for our plumbers incompetence and the resulting time increase and as a result invoice increase. resulting in an exorbitant invoice amount. When I called to try to reconcile the invoice, the person in charge of billing blamed it on *****.
Desired Settlement: Complaint filed
Business Response: Business Response /* (1000, 5, 2012/11/14) */ On 10/29/12 the husband called and was concerned about the time we charged on our invoice for the installation of a water heater. He wanted us to check with our technician about the time spent at his home. We checked and confirmed with our technician that the time was correct. We also confirmed that time with our GPS system that is in all of our service vehicles and found it to be correct. On 10/31/12, we called the husband back and fully explained what our technician had said and what the GPS confirmed. He seemed happy with our explanation and agreed to pay half of the invoice right away, and the balance the first week of December. On 11/12/12, we received a call from the wife. She was expressed that she was upset about the bill. We explained to the wife that we had worked out the invoice and payment schedule with the husband. The wife said "she was there" and knew what had happened. We reviewed the conversation we had with her husband but she didn't want to consider that agreement at all. They were in need of a new water heater and wanted to purchase the item herself from *****. She is under the impression that our technician called ***** and gave them incorrect information; however, our technician maintains that he provided the correct info. In this case, ***** was not able to match the part number but still supplied a water heater that would not work in this home. On two occasions, the wife called us out to install the water heater she had purchased. On both occasions our technician determined that the water heater she had purchased was not the correct unit. Our technician then called our local supplier with the same part number we had given to *****, and our local supplier sold and provided the correct water heater to the wife, which our technician installed. Had the wife asked us to provide the water heater in the original call, we would have had the correct part, and the time spent on the job would have been a lot less. If our supplier had provided us with the wrong part we would have not charged the customer for the time to retrieve the correct water heater. However, being that we did not provide the water heater she was charged for our visits to her home to start the installation but instead found the unit was wrong. As far as a quote given, we do not have a quote in our system for this job. We do provide written quotes, but in this case we did not provide a quote. Typically a water heater installation will take 3-4 hours plus connections, so a quote of $200 does not make sense as our rates are $110 per hour. Lastly, our technician did make a repair on the water heater to see if it would work instead of the expense of a new water heater as she expressed to that she wanted to try and get more time out of the unit. When it did not hold, the next step was replacement.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved