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Northern Colorado and Wyoming
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BBB Accredited Business since

Domino's Pizza

Additional Locations

Phone: (970) 416-8868 Fax: (970) 416-1172 2649 E Mulberry St Ste 5, Fort Collins, CO 80524

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Domino's Pizza meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Domino's Pizza include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Domino's Pizza
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: January 08, 2010 Business started: 10/01/1989 Business started locally: 10/01/1989 Business incorporated: 04/01/2001 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
http://www.colorado.gov/oed/industry-license/

Type of Entity

Corporation

Business Management
Ms. Gina Zachman, Manager Mr. Bill Anderson, Manager Mr. Jared Brown, Manager Mr. Tim Clarke, Manager Mr. Rick Cooley, Controller Mr. Brian Dolan, Manager Mr. Jay Feavel, Owner/President Mr. Carl Hahn, Manager Mr. Chuck Haight, Manager Mr. Lloyd Hallam, Manager Mr. Joel Manguso, Manager Mr. Paul Prellwitz, Manager Mr. Phil Prellwitz, Manager Mr. Mike Tyson, Manager Mr. Josh Wekesser, Manager Mr. Josh Wolf, Manager
Contact Information
Principal: Ms. Gina Zachman, Manager
Business Category

Pizzerias Restaurants Caterers


Additional Locations

  • 100 N Greeley Hwy

    Cheyenne, WY 82007 (307) 635-3030

  • 191 Blue River Pkwy

    Silverthorne, CO 80498 (970) 468-7744

  • 2110 W Elizabeth St

    Fort Collins, CO 80521 (970) 484-3030

  • 2412 8th Ave

    Greeley, CO 80631 (970) 351-6771

  • 2649 E Mulberry St Ste 5

    Fort Collins, CO 80524 (970) 416-8868

  • 309 Flint St

    Laramie, WY 82072 (307) 742-0030

  • THIS LOCATION IS NOT BBB ACCREDITED

    30901 Stagecoach Blvd

    Evergreen, CO 80439 (303) 674-3030

  • 3521 W 10th St

    Greeley, CO 80634 (970) 353-6500

  • 4532 McMurry Ave

    Fort Collins, CO 80525 (970) 226-3030

  • 511 E Pershing Blvd

    Cheyenne, WY 82001 (307) 637-3030

  • THIS LOCATION IS NOT BBB ACCREDITED

    5804 Ward Rd Unit A

    Arvada, CO 80004 (303) 423-5553

  • 732 S Lemay Ave

    Fort Collins, CO 80524 (970) 407-1073

  • THIS LOCATION IS NOT BBB ACCREDITED

    8757 Wadsworth Blvd

    Arvada, CO 80003 (303) 425-0993

  • THIS LOCATION IS NOT BBB ACCREDITED

    9592 Federal Blvd

    Federal Heights, CO 80260 (303) 426-9815

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

5/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had ordered for delivery of 2 medium pizzas to my house. my daughter took a bite of one of the pepparoni and sausage pieces and bit into a piece of glass of very hard plastic in the pizza and it wedged into the top of her mouth and was bleeding quite extremely. I had to take her to the emergency room at childrens hospital and she was examened. That same day after leaving the hospital i went into the dominos and talked with ****** who called manager ***** on the phone. ****** advised to me he thinks he knows what it was as the piece i provided matched the containers they used to keep the toppings in and said they just threw a few containers out for being broke or defective. they refunded the charge on my cc but i am definitly not ok with that. my daughter could have swallowed this and been very seriously injured internally!! this needs addressed asap! as i have already presented this to a lawyer and have contacted **** ***** news also I did chose the correct location of 9592 Federal Blvd. Federal Heights Co. as this is the location that delivers to my address and it advises me it is being forwarded to the info below:(you made my complaint invalid last one I tried due to this and I have no control over your system)NoticeYour complaint information will be transferred to the BBB serving Northern Colorado and Wyoming for handling. That BBBs privacy policy can be viewed here. By clicking "continue" below, you acknowledge that the BBB is a U.S. organization, and you consent to the handling of your complaint and the processing of your personal data within the United States. Their contact information is:BBB serving Northern Colorado and Wyoming8020 S. County Road 5, #100Fort Collins, CO 80528(970)484-1348msharf@wynco.bbb.org

Desired Settlement: Undecided at this point would like matter addressed

Business Response: DFL Pizza, LLC dba Domino's Pizza is concerned with the nature of this customer complaint and has responded with established procedures:  1. The foreign object was collected and has been sent to the Domino's Quality Assurance Lab for analysis.  2. The customer was issued a refund for the meal charges.  3. A representative from the liability insurance carrier has attempted to contact this customer to investigate and resolve the claim, but is waiting for the customer to call back.  4. A DFL Pizza, LLC Customer Service Representative has contacted the customer personally express concern, and follow-up on the resolution process. 

Consumer Response: Complaint: *******

I am rejecting this response because: this issue has not been resolved yet and I am not satisfied yet to call this completed or resolved. as this is still pending. The notes of what actions were taken is correct but it has not been resolved yet.

Regards,

****** ******

Business Response: Upon review of this complaint, the liability representative for DFL Pizza LLC, dba Domino's Pizza, has reached the complainant who has been asked to produce documents and additional information.  This case is appropriately in the investigative stage and will proceed to the resolution stage based on receipt of information. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this response is satisfactory to me. However still unresolved.

Regards,

****** ******