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E & H Painting LLC

Phone: (970) 472-1790 Fax: (970) 568-7665 328 S Link Ln Ste 4, Fort Collins, CO 80524

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Description

This business offers commercial and residential interior and exterior painting, power washing, cabinet refinish and resurface and deck and interior wood staining.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for E & H Painting LLC include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on E & H Painting LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: September 09, 2011 Business started: 08/01/2008 Business started locally: 08/01/2008
Type of Entity

Sole Proprietorship

Business Management
Mr. Hector Saucedo, Owner Ms. Rachel Lozano, Office Manager Ms. Hope Saucedo, Owner
Contact Information
Customer Contact: Ms. Rachel Lozano, Office Manager
Principal: Mr. Hector Saucedo, Owner
Business Category

Painters Cabinet Refinishers Cabinet Refacers Paint Removers Painting and Wall Covering Contractors (NAICS: 238320)


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    328 S Link Ln Ste 4

    Fort Collins, CO 80524 (970) 472-1790

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Complaint Detail(s)

10/12/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Company did almost all house paint well & on time. Paid in full. Promised to return to complete. Called 3 times--no show. Finally hired another. House painting almost completed in August, 2012. Phoned three times to arrange finish of job throughout September. No show & no call, so I finally hired someone to help me finish job. Should never have paid in full for an unfinished job. The work done was good, but incomplete as promised. I'm out an extra $50 to complete it plus the inconvenience of waiting for them to show up.

Desired Settlement: If the company refunded me my $50, that would be nice.

Business Response: Business Response /* (1000, 5, 2012/09/28) */ Contact Name and Title: ****** ******/Office Mgr Contact Phone: XXX-XXX-XXXX Contact Email: *****@yahoo.com The extra work that customer was referring to was not in our initial contract. When our crew asked if we should put back up the sign, customer declined. Customer was aware of price and was informed that we were giving her an excellent deal as a favor; cutting her cost nearly in half. When office staff contacted ******, we asked her what she paid for the extra work that was done and client refused to comment until after 2 phone calls made to her. At the end of the conversation, she stated she was "out $50" and call was ended. The first thing she requested was an apology. Customer Service is our top priority and the apology was made various times during conversations. All work that was in contract was completed. We apologize to client for inconvenience and misunderstanding in this project.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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