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Description

U.S. CAREER INSTITUTE U.S. Career Institute is a distance-education school offering 22 certificate and 10 associate degree programs in healthcare, legal, business, social work, fashion, services and home-based industries. USCI is accredited by the DETC and approved by Colorado's Department of Education, Division of Private and Occupational Schools. In addition, USCI qualifies for various forms of military education benefits.

AT-HOME PROFESSIONS
At-Home Professions is a distance-education school with over 30 years of experience serving students. AHP concentrates on home-based careers, currently specializing in medical transcription. AHP is accredited by the DETC and approved by 36 different states, including its home state of Colorado's Department of Education, Division of Private and Occupational Schools. In addition, AHP qualifies for various forms of military education benefits.

MCKINLEY COLLEGE
McKinley College is an online associate degree school with 11 degree programs specializing in healthcare, business, financial, social work, fashion and services industries. McKinley is accredited by the DETC and approved by Colorado's Department of Education, Division of Private and Occupational Schools. In addition, McKinley qualifies for various forms of military education benefits. Online classes are offered in nine-week terms and students may select their classes each term, allowing them to finish their degree program in less than two years if desired. Tech support is available.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Weston Distance Learning Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Weston Distance Learning Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 79 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

79 complaints closed with BBB in last 3 years | 27 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 20
Billing/Collection Issues 22
Delivery Issues 0
Guarantee/Warranty Issues 4
Problems with Product/Service 33
Total Closed Complaints 79

Customer Reviews Summary Read customer reviews

7 Customer Reviews on Weston Distance Learning Inc
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 3
Total Customer Reviews 7

Additional Information

BBB file opened: July 02, 1993 Business started: 01/01/1981 in CO Business incorporated 10/27/1999 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Colorado Board of Education
1560 Broadway Ste 1600, Denver CO 80202
http://highered.colorado.gov
Phone Number: (303) 866-2723

Type of Entity

Corporation

Business Management
Ms. Joyce Lindquist, Vice President of Operations
Contact Information
Principal: Ms. Joyce Lindquist, Vice President of Operations
Business Category

Online Education Massage Schools Correspondence Schools Nursing Schools Business Vocational Schools General Interest Schools Schools - Dental Assistant Medical Transcription Continuing Education Schools

Refund and Exchange Policy
U.S. CAREER INSTITUTE and MCKINLEY COLLEGE If you aren't completely satisfied, call within seven days to cancel your enrollment. After the seven-day review period, the school's cancellation policy applies as provided on the enrollment agreement.

AT-HOME PROFESSIONS
Students are given a risk-free review period to review the course materials. Students may withdraw from At-Home Professions at any time. The refund will be issued according to the specific schedule designated by the state of residence.
Service Area
Nationwide
Alternate Business Names
AHP At Home Professions McKinley College U.S Career Institute US Career Institute USCI
Business Management

Originally started in California under At-Home Professions with an incorporation date of July 25, 1981.

Licensing

U.S. Career Institute, At Home Professions, and McKinley College are "Approved and Regulated by the Colorado Department of Higher Education, Private Occupational School Board". The phone number is 303/866-2723 and the Web site is http://highered.colorado.gov/dpos/. The direct link to the approval page is http://highered.colorado.gov/dpos/students/directory.asp?residency=in They are also accredited by the Accrediting Commission of the Distance Education and Training Council (DETC). The phone number is 202-234-5100 and the Web site is http://www.detc.org/school_details.php?id=239 For information on how a school becomes accredited with the Accrediting Commission of the Distance Education and Training Council use this link: http://www.detc.org/accreditationprocess.html

Products & Services

event planning jobs, online medical courses, wedding planning, correspondence school, at home business, work at home, bookkeeping courses, medical transcriptionist, accounting program, bridal consultant, medical records positions, veterinary assistant, child daycare, legal transcription, scopist, medical coding, legal assistant, paralegal, home inspector, computer, massage therapist, office manager, personal trainer, criminal justice

Industry Tips
How to Check Out Online Schools

Customer Review Rating plus BBB Rating Summary

Weston Distance Learning Inc has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 2001 Lowe St

    Fort Collins, CO 80525 (800) 388-8765 (970) 282-6352 (800) 347-7899 (970) 207-4550 (970) 225-6300 (800) 528-7907 (800) 359-3455 (800) 457-0100 (970) 207-4500

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/20/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I began the Medical Coding and Billing Course on May 20, 2015. When I went to a doctor office I was informed that ICD-9 codes are not used anymore as of October 1, 2015. The course I'm enrolled for is only teaching ICD-9. When I went to the website today and looked at the Medical Coding and Billing Course to see what it looked like for someone enrolling today and it says "We’ve made the switch! Our Medical Coding and Billing program now includes training for ICD-10. When you enroll today, you will learn everything you need to know to successfully code for ICD-10 – at your own pace and on your own time!" This was not how it was advertised in May. I find it pointless to learn and do all the homework and tests for ICD-9 when those codes are not acceptable anymore. The switch from ICD-9 to ICD-10 has been known for sometime so I don't understand why the full course is dedicated all to ICD-9. They did send a coding book for ICD-10 that says it is effective as of October 1, 2015. That is the only knowledge I have of ICD-10 but they do not teach it. I had talked to multiple places about getting a job from home after I completed my course and they said it would not be possible because most place required experience before they let you even t**** about working from home. U.S. Career Institute (Weston Distance Learning) clearly advertised that I would be able to work from home. The girl that signed me up said I would be able to work from home as well after I completed my course. Lies lies and more lies.

Desired Settlement: I would like a full refund because the information I was given was wrong. I cannot work from home after completing this course and for all further payments to be canceled as well as assignments.

Business Response:

Thank you for the opportunity to respond to Case # ********. Ms. **** enrolled 5/20/15, her eBook Pack 3 was delivered 6/29/15. Her hardcopy books sent 7/1/2015. The government mandated switch to ICD-10 did not happen until 10/1/15. The school did not switch over to ICD-10 until 10/1/15, per the government guidelines. In preparation for the change, the school included an ICD-10 supplement. The instruction staff is happy to discuss any ICD-10 questions students may have. The main purpose of the coding section of the course is to learn the coding process such as understanding the procedure and diagnosis, how to find the pathway to the coding scenarios, once that knowledge is gained, students can implement using codes from ICD-10. The Coding and Billing program is two skills within one program. Students can choose to do billing jobs, coding jobs or both once the graduate. Ms. ****s is 90% complete in her studies and not far from graduating. There are no notes on her account indicating she has called the school regarding her concerns nor has she spoken to our graduate counseling department. Ms. **** is enrolled in the Success Promise Program which includes working with an HR specialist and graduate services to come up with a marketing strategy. Ms. ****s is currently 2 payments behind in her tuition and will need to be current to participate in the program. As outlined on the enrollment agreement and in the school catalog, Ms. ****s is not eligible for a refund.

We encourage Ms. ****s to complete her studies and work a graduate counselor. The counselors can also refer Ms. ****s to graduates who are working from to discuss what strategies worked for them.

Thank you,

Joyce L********

Director of Student Services

Consumer Response:

Complaint: ********

I am rejecting this response because:There is no way to work from home. Even if the schooling counts as 1 year experience, with ever place I have looked and talked to places and  they said 3 years experience is required. They are falsely advertising and not fair that I am learning ICD-9  when the whole world has switched to ICD -10. You do not teach it to me. You teach me ICD-9 and would have to learn and take another class to learn ICD -10. I still want a refund. If this does not get settled , I will be setting date for small claims court.

Regards,

********* ****

Business Response:

Ms. **** is 90% complete with her Billing and Coding course. She has completed the billing lessons and some of the coding lessons. The course trains the student on 2 skill sets so the student can have flexibility to seek out various job opportunities. Ms. **** has not taken advantage of the school's Success Program nor has she worked with our graduate services department. After review of her account and this case, I am going to make an exception and cancel her program at the amount of tuition paid to date. I will waive her balance due of $871.00, request to have her account removed from collection efforts, please allow up to 30 days for collection efforts to stop. As of today, May 5, 2015, Ms. ****'s account is cancelled, balance due is zero, no more assignments are due.

We wish Ms. **** the best of luck in her future endeavors,

Joyce L********

Director of Student Services

Consumer Response: Complaint: ********

I am rejecting this response because: I can not work from home and the information I was received was not correct. I don't expect a refund on the material I have such as books but I do expect the money I made in payments total of $659.00.If you are waiving my balance then you can  refund me what I have paid.
Regards,

********* ****

Business Response:

In response to this complaint, Ms. ****s has completed 90% of the Medical Coding and Billing Course. According to the enrollment agreement she is responsible for 100% of her $2,269.00 tuition; however, I waived the cancel balance due on her account of $871.00 leaving her with a zero balance. Ms. ****s did not take advantage of the 5-day review period, did not participate in the Success Promise Program and has not worked with graduate services. The school did not have ICD-10 available when she enrolled because the government released their decision to implement on October 1, 2016. The school did offer their ICD-9 students an ICD-10 supplement in order to prep for the upcoming change. Ms. ****'s program offered two skills to market for job opportunities. The school waived the balance due of $871, the tuition Ms. ****s paid toward 90% of her course completion in the amount of $700 has been accepted to cover material and administrative costs.

Thank you,

Joyce L********

Director of Student Services

Consumer Response:

Complaint: ********

I am rejecting this response because: You are false advertising.I have email several companies about getting a job when I finished. Each one of them kindly apologized and that that I have to have 2-3 years of in office experience to work from home. So you called " Our Medical coding and billing program will teach you everything you need to know to start working as a medical coding and billing specialist,,, no previous medical experience needed. Quote taken directly from your website.  If this does not get settled I will set a date for small claims court. 


Regards,

********* ****

Business Response:

The school implemented the ICD-10 curriculum when the government mandated the change in the medical field October 1, 2015. We provided ICD-10 supplements to our students who were in the ICD-9 program. The school has graduates working at home doing Medical Billing who are willing to talk to graduates on how they got started. The information regarding grad referrals are provided through are graduate services department. The school also offers the Success Promise program that teaches graduates strategies on how to market their new skills. Ms. **** has not graduated nor has she taken advantage of these services. Ms. **** is claiming she cannot be successful before completing her coursework. After review of all the documentation, I am going to cancel Ms. ****'s program and refund her paid tuition of $700. I have now waived the tuition balance due of $871.00 and will refund $700.00. No payments or assignments are due on the account. Ms. ****'s school records have been cancelled as of today June 8, 2016. Please allow up to 30 days for the refund to be processed.

Thank you,

Joyce L********

Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

********* ****

6/17/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I enrolled in U.S Career Institute in May of 2015 with high hopes of getting a job as a Medical Claims and Billing Specialist, and after completing the course and applying and talking to several employers, I was told by an actual medical billing specialist that the course that I took is not sufficient enough to qualify as a Medical Claims and Billing Specialist. I was embarrassed that I had even labeled myself as a Medical Claims and Billing Specialist on my resume. I was told that I would need further schooling/certification and that I would also need at least 1-2 yrs of experience in this area in order to even be considered for this position. I have completed the Career Development Course and I am currently doing the remaining portion of the success program, but I realize now that this "course completion" in Medical Claims and Billing is not even recognized by employers in my area. When I read the advertisement for USCI, it said that I could attain a job in less than 4 months and that I could be working from home, but how is that possible if I must have further schooling than what was promised; in addition, I was not even informed about this by the representative that signed me up. I applied to this school because I was told that I would be able to find work with the training that I was getting, and I was actually very excited for the potential opportunities. I have four kids at home that I am trying to better myself for, and this program has been a huge waste of time and money that I really need.

Desired Settlement: Refund what I paid towards my tuition.

Business Response:

I have reviewed Ms. *********** school records. It has been determined to make an exception to the enrollment agreement and refund the tuition paid to the school. The account will be cancelled. Please allow up to 30 days for the refund to be processed.

Thank you,

Joyce L********

Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

************ *********

6/7/2016 Advertising/Sales Issues
6/7/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Before I began my relationship with the U.S Career Institute I was very thorough in making sure their course was accredited and qualified me for the clinical medical assistant exam through the National Healthcareer Association (NHA). I called both the U.S Career Institute and the NHA to confirm accredication and requirements to be sure I wasn't wasting my money. When I called the U.S Career Institute the representative was not knowledgeable about the requirements for examination and whether EKG and phlebotomy were required subject matter for the course. The NHA was able to offer slightly more reassuring information and I decided to take the course. After finishing I registered to the take the NHA clinical medical assistant exam and began studying. After reviewing the exam outline on the NHA website I discovered that both phlebotomy and EKG were MAJOR parts of the exam, both being topics that were not covered in any real depth in the course. The course did include minimal information and a video about EKG and phlebotomy but not enough information to cover even the beginning of the topics covered in the exam. In order to pass the NHA exam I had to complete hours of studying on my own. After paying over $1000 for the course I was apalled by the amount of information (mostly EKG and phlebotomy) that was not covered in the course I paid for. Instead I had to spend time learning from outside sources in order to gain certification. I would NOT have passed the exam f I did not spend hours studying material outside of the U.S career institute's course. Since the NHA exam is 100% multiple choice, there is no excuse besides laziness that the U.S career institute could not provide course material on ALL the relevant subjects for clinical medical assistant certification. When I reached out via chat to a U.S Career Institute representative about the discrepancy between course material and exam content she stated "Yes, we have this issue with a lot of students". She confirmed that they were aware the NHA exam covered topics not included in the course material yet offered no solution, apology, or promise of an effort to improve course materials to better match the exam. It is disappointing and somewhat dishonest that the U.S career institute takes money from eager students only to provide them with course materials that set them up to fail the corresponding NHA exam.

Desired Settlement: I would like to be refunded for my the course as I was misled into thinking the course would prepare me for NHA certification. Instead, I had to pursue other learning avenues to gain the information needed to pass the exam. In addition, when this problem was brought to the attention of staff, nothing was done about it. Also, I would like the U.S career institute to review the NHA clinical medical assistant exam outline and align their course material.

Business Response:

Thank you for the opportunity to respond to Case #********. Ms. ****** enrolled in the Medical
Assistant course on 9/22/15. Ms. ****** emailed the school on 9/24/15, with questions regarding the NHA, it was explained that our course will provide academic training and that we do not provide clinical training through distance education. The EKG and blood draws would have to come from another avenue, through volunteering or getting a job as a CMAA then gain the experience in the office you are working for. It was suggested you visit the NHA site to review exam regulations. The following day on 9/25/15, you spoke with a student services representative who went over this information again and suggested you visit with NHA. Graduates can sit for the CMAA without EKG or blood draws. Ms. ****** did not return the material during the 5-day review period, which students can do at no charge if they feel the course is not a good fit for them.

Ms. ****** signed up for the Success Promise program which offers training on how to market your new skill, resumes, cover-letters, practice interviews and where to seek employment. If a student successfully completes this free additional career strategy guide and does not gain employment they are eligible for a refund of the tuition paid. Ms. ****** did not start her program upon graduation and is not eligible for a refund.

Ms. ****** completed 100% of her program and according to her enrollment agreement and outlined in the school catalog she is obligated to her tuition agreement.  I would encourage Ms. ****** to contact our graduate services department to discuss marketing strategies.

Thank you,

Joyce L********

Director of Student Services

Consumer Response:

Complaint: ********

I am rejecting this response because:

Regardless of whether you grant me a refund you need to revise your curriculum for clinical medical assistant. At the very least you need to explicitly state, in the course material, that a student must acquire training/expertise in the area of EKG and phlebotomy outside the course. A more honest and reasonable option would be to revise your curriculum so that it includes information on EKG and phlebotomy. I understand this is an online course and there is only so much you can teach without being hands on but its appalling that you didn't even try to address these two critical parts of clinical medical assisting. I'll help you out by giving some suggestions. A course in the curriculum titled phlebotomy could include information on aseptic technique, order of draw, tube additives, vein and artery anatomy, common blood tests, and helpful suggestions as to how to continue their education in phlebotomy. A course in the curriculum titled EKG could include basic EKG interpretation, common EKG mistakes and how to fix them, and how to document an EKG in the EMR. 

Students should not have to reach out via e-mail or phone to straighten out basic questions about curriculum and certification testing. I passed my NHA exam based on prior knowledge, experience in the field, and time spent studying outside of your course. Very little if any information from your course contributed to me gaining my CCMA certification. 

I would hope as a business focused on education you would be open and encouraging to complaints, suggestions, and overall constructive criticism on your curriculum. 

Regards,

******* ******

Business Response:

Thank you for your  input. I have forwarded your suggestions to our curriculum and marketing departments for review.

Congratulations on completing course the Medical Assisting course and successful completion of a national exam.

Thank you,

Joyce L********

Director of Student Services


5/27/2016 Problems with Product/Service
5/10/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I enrolled in U.S. Career Institute 02/18/2015 for the sole purpose of getting certified for medical coding and billing. I spoke with customer service several times regarding U.S. Career Institute accreditation and were the classes certified by my state (**) so I can take the CPC exam and the CPC-P exam. I was told yes each time. I also inquired about the ICD-10 CM classes due to as of 10/01/2015, ICD-9 CM would be obsolete. I was told the classes I was taking was the correct classes, they were not. Several months after my inquiring US Career Institute implemented the ICD-10 classes, once again I inquired and received an email those classes was not available. I submitted a photo shot of the classes then I was told I would have to pay an additional $150 to switch classes. I did not understand why considering this is the class I had initially ask for. Also, this institute is not recognized by the federal government and I could not file the money paid for classes on my taxes, a 1098-T was not provided, when I contacted the institute and inquired about why I haven't received my tax form, I was told the institute do not qualify for Education Tax credit but I was previously told US Career Institute did qualify. I have been misled by the institute over and over again. I have taken classes that holds no credentials and will have to start over with new classes somewhere else and spend additional money.

Desired Settlement: All money I have paid I would like refunded and any balance owed I would like adjusted to zero.

Business Response:

Thank you for the opportunity to respond to Case #********. Ms. ********* ****** enrolled 2/18/15. Ms. ****** is 5 payments behind in her tuition with the last payment she made on her account 11/20/15. She is enrolled in the Coding and Billing program with an outcome of two skill sets. When Ms. ****** enrolled the manual used for the codes was the ICD-9, the government mandated switch to ICD-10 was not until October 1, 2015. Therefor to prep for this change, we included an ICD-10 supplement with her course to help the student gain confidence about the upcoming coding manual change. Ms. ****** is encouraged to review the supplement and work with instructors as questions arise. The coding process is the main goal of the course, once a student has that knowledge they can code from the different manuals. The certification Ms. ****** refers to is a national certification which graduates of our course can sit for the certification exam if they choose to do no matter what state they reside in. The $150 charge Ms. ****** references was if she wanted to cancel her current course and re-enroll after the October 10, 2015 date with the ICD-10 manual. The school does not promote you can use a 1098-T form for tax purpose. The school is not a Title IV school and we do not offer government funding so students are unable to claim the tuition on their taxes.

According to the school catalog and on the enrollment agreement, Ms. ****** is obligated to her tuition. Currently she owes $1,159; however, after careful review of her account and this complaint I will make an exception and waive the balance due to cancel her account. As of today, no more payments or assignments will be due. I will ask to remove her account from collection efforts, please allow up to 30 days for collection efforts to stop. Today, April 29, 2016, Ms. ******’s account is cancelled with a zero balance due.

Thank you,

Joyce L********

Director of Student Services

4/25/2016 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I am currently enrolled in this school. I was sent a 2015 edition book. I am now told that I have to learn from this outdated book because I enrolled in 2015, even though I was not on that part of the course until 2016. Also, the last book I need, I am expected to learn without that book. Because it is a "graduation present" and I will not receive it until I graduate and am paid in full. How am I supposed to learn this part of the course without a book? I have tried to send them a message, but they do not respond to them, and the last one would not even send. I called them twice and was told that I would have to pay for the current book, even though my books are included in my course.

Desired Settlement: I am going to have to purchase these two books, so I would like the cost of them to be removed from my bill.

Business Response:

Thank you for the opportunity to respond to Case ********, ********** *****. I have carefully reviewed the status of Ms. *****’s account. Ms. ***** enrolled on August 24, 2015. The scheduled book shipments coincide with the course material and delivered to Ms. ***** in November 2015. Ms. ***** has the books necessary to complete her lessons. The notes on Ms. *****’s account indicate she has called the school on 4/5/16 regarding the AAPC Exam she scheduled for 5/7/16. Ms. ***** has completed 79% of her coursework but wanted the school to send 2016 books for the national certification exam. Ms. ***** has a history of inconsistent tuition payments and is currently 1 payment behind. The books provided with her program allow her to complete her coursework. The school has provided the manuals included in her course material. The grad gift is sent once a student has completed their commitment to graduate and pay their tuition. The grad gift is explained in the course outline provided to the student. No refunds will be offered. On 4/5/16, the school made an exception and shipped another code book to Ms. *****.  

Thank you,

Joyce L********

Director of Student Services

Consumer Response: Complaint: ********

I am rejecting this response because: the course material states it is geared to current 2016 edition of the CPT.  States that if you do not have the current edition, contact instructor.  I did not request the current edition in order to do the CPC Exam.  I requested it to finish the course accurately.  They have, however, sent the correct book to me since I filed this complaint.  It is due to arrive today.  And my "history" of bad payment consists of one time.  Yes I am currently late on this months payment because I am waiting for my book to arrive first.

Regards,

********** *****

Business Response:

Desired settlement was cost of books removed from bill, a second CPT book was sent to Ms. ***** on 4/5/16 at no-charge. When Ms.***** completes 7 more quizzes she will be mailed her HCPCS book at no-charge. There are no books costs to be removed from bill.

Thank you,

Joyce L********

Director of Student Services

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

********** *****

4/25/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I am currently enrolled in the Medical Billing and Coding course for the US Career Institute. They have falsely advertised their program. I am currently a stay at home mom and not able to work outside of the house so I thought this program as they stated on their site would be a great opportunity for me. I have talked to multiple places about getting a job and they said it would not be possible because each place stated that the job REQUIRED at least 2-3 years minimum IN OFFICE experience to work from home. I was told directly that I completely wasted my money. US Career Institute clearly advertised that I would be able to work from home, even the employee I spoke to on the phone at the institute said I would be able to and that's not true. I was told to contact graduate referrals who had completed the course but none of the contacts I reached out to returned my calls which only furthers my thought that this is a scam. I am upset and feel taken advantage of. I would like a full refund as well as cancel account (further payments and assignments) because the information I was given was wrong and I don't want to waste any more time or money with this.

Desired Settlement: I would like a full refund of the tuition I have paid for so far ($404 minus all discounts- $1156 with discounts) as well as the remaining balance ($1142) adjusted to zero.

Business Response:

Thank you for the opportunity to respond to Case ******** ******** ** *** ******. Ms. ** *** ****** enrolled on 11/30/15. Payments were made on the account 11/30 $69 - 12/28 $69 - 1/28 $79 - 2/29 $79 - 3/28 $79 = total $375. A discount for our "Black Friday Special 30% off" was $681.00 and then another discount for "Reduce My Tuition" was $100 for a total of $781.00 in discounts not paid to the school. After careful review, I am going to waive the balance due of $1,142, cancel Ms. ** *** ******'s school account and refund the amount of $375 paid to the school. Please allow up to 30 days to receive the refund credited to the credit card used to make tuition payments.

We wish Ms. ** *** ****** the best of luck in her future endeavors.

Thank you,

Joyce L********

Director of Student Services

3/31/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I started U.S. Career Institute's Criminal Justice program of June 2015. I have completed half of the course and I am currently going through the process with the ***** *** Police Department to be hired as a correctional officer. I was told right in my face how pointless this program was and that I completely wasted my money. I have paid a total of $945.00 for the course and course materials. I have been completely humiliated and I am deeply saddened how much time and money I have wasted on such a worthless program. I am requesting a full refund as I do not wish to complete the program and would not like to waste anymore money or time.

Desired Settlement: Full refund.

Business Response:

In response to complaint #********, Mr. ****** enrolled on 6/19/15 and turned in Quiz 7 on 1/26/16. Mr. ****** has an overall 77% GPA at this time, he has paid $534.00 and received a discount in the amount of $411.00 to equal the amount of $945.00 stated in the complaint. After careful review of Mr. ******** account it appears this course is not a good fit for him. I am going to cancel Mr. ******** Criminal Justice Program, I will refund the $534.00 Mr. ****** has paid toward his tuition. Mr. ****** will no longer need to submit assignments, the account has been closed today, March 30, 2016. Please allow up to 30 days for the refund to be processed.

We wish Mr. ****** the best of luck in his future endeavors.

Thank you,

Joyce Lindquist

Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

***** ******

2/23/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: In their words they state 100% Money back guaranteed if you don't find a job within 6 months. They don't state or tell you until after that you don't qualify to get your money back. They don't proceed to help with anything and the certification doesn't do anything to help career wise. They now state that I owe money for a piece of paper that will never work career wise.

Desired Settlement: I would like my refund and to not pay the rest. I did not find a professional career they stated I would be able to reach by taking that course.

Business Response:

Ms. ******** enrolled in the Coding and Billing Program on 10/12/15. She made one payment towards her tuition and the other two payment attempts declined. Ms. ******** did not enroll in the Success Promise Program. Enrollment in the Success Promise program is optional, where students must have paid 50% of their tuition, completed their studies within one year and maintained an 85% GPA. If a graduate meets the criteria, they are eligible to participate in the Success Promise program. The program guidelines are listed on the student website. Ms. ******** did not meet any of the of the Success Promise requirements and is not eligible for a refund. Ms. ******** completed 100% of her course and is obligated to 100% of her tuition according to her school catalog and enrollment agreement. However, after researching her school account and review of this complaint, I am going to waive the balance due on her account of $2244.00, cancel the account as of February 11th, 2015 and no more payments are due.

We wish Ms. ******** the best of luck in her future endeavors.

Thank you,

Joyce *********, Director of Student Services

 

 

 


2/19/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I SIGNED UP FOR THIS SCAM OF A SCHOOL BACK IN OCTOBER 2015. ONCE I GOT INTO THE COURSE I SAW IT WAS A SCAM AND ALSO AFTER READING MANY OTHER REVIEWS. FAST FORWARD TO JAN 2016. I CALLED THIS SCAM SCHOOL AND ADVISED THEM TO TAKE MY BANK CARD OFF THE ACCOUNT. THEY ALSO SENT ME A LETTER STATING THE ACCOUNT WOULD BE PUT ON HOLD FOR NON-PAYMENT. NOW ON 2/16/16, I CHECK MY ACCOUNT AND THIS SCAM SCHOOL DEDUCTED 75$ OUTTA MY ACCOUNT WHICH RESULTED IN A 35$ NSF! I CALL THEM AND THEY SAY THEY HAVE TO RESEARCH TO MAKE SURE I REALLY DID CALL AND I STILL OWED 150$ WHICH WAS PAST DUE. PER THEIR LETTER THE ACCOUNT WAS PUT ON HOLD. I AM VERY, VERY DISSATISFIED AS WELL AS ****** OFF.

Desired Settlement: I WANT MY 75$+35$ NSF FEE BACK IN MY ACCOUNT. THEY SHOULD NEVER HAVE WENT IN MY ACCOUNT IN THE FIRST PLACE...!

Business Response:

Thank you for the opportunity to respond to Case #********. ********* ******* attended a seminar with Brad H*****, as our presenter, for the Health Documentation Specialist program. ********* signed an enrollment agreement and took home Course 1 of the material. A payment was processed and her account was set up on auto-pay on 10/15/15. At the seminar and stated in the school catalog is explanation of the risk-free review period to check out the course to make sure it’s a good fit for the student. During this 5-day review period the student can return the material and the down payment will be refunded. Ms. ******* did not return her material during the review period. Ms. *******’s first payment of $75 was approved other payments were approved and declined for insufficient funds. The first contact on Ms. *******’s account was a call on 2/15/16. Phone records were checked and we have no contact before 2/15/16 regarding her account.  At- Home Professions has been in business for 35 years and is accredited through the DEAC, in Washington DC. As it stands today, Ms. ******* owes $299 toward the course material she has received and she has paid $225. Ms. ******* has not completed any of her assignments so I am going to make an exception and close her school account and refund $225 paid toward her tuition. Please allow up to 30 days for the refund to be processed.

We wish Ms. ******* the best of luck in her future endeavors.

Thank you

Joyce L********

Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

********* *******

2/9/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up for this course with full in tensions of completing it because I wanted a job. I worked diligently on it until I got to the second course. I was of the understanding that the $2200 at the beginning of the course would be the total cost. I called the school because they kept informing me I needed to pay for the second course, I was informed by a student on the phone it was going to cost $500 plus the third course was going to cost $500. I wanted to know what my options were and the student told me I could not discontinue and would have to pay for the course regardless and only get a certificate. I am still paying for something that I consider worthless to me. The total costs and student achievements upon completion was deceptive or not completely spelled out.

Desired Settlement: My balance cancelled and a total refund up to the last day I called the school to cancel enrollment.

Business Response:

Thank you for the opportunity to respond to Case ******** ******* *****. Mr. ***** enrolled 9/25/14 and has completed 20 quizzes. On 1/14/15, the school offered Mr. ***** an option to stop at the end of the billing portion and receive a Billing certificate, he was going to let the school know what he decided to do. We did not hear back from Mr. ***** until 7/10/15, when he was going to complete more quizzes and send them in and at that time wanted to know what the next course was, then it was left at that. This is the first time Mr. ***** indicated he did want to cancel the course. The cancel policy is outlined on the enrollment agreement and in the school catalog. Currently the tuition obligation is 71% of the course which is $1885.99. Mr. ***** has paid $1208.99 and owes a cancel balance of $677.00. I am going to waive the balance due of $677.00 so no more payments are due on Mr. *****'s account. His account is cancelled no more payments or assignments are due on the account as of today, January 7, 2016.

We wish Mr. ***** the best of luck in his future endeavors.

Thank you,

Joyce L********

Director of Student Services


Consumer Response: Complaint: ********

I am rejecting this response bebalance.   The remaining balance as of December,  2015 showed me owing a balance of $225.00 and on December 28, 2015, my credit card was billed $75.00 and I expect an offer of a refund plus a cancellation of the remaining balance.  The response from your student representative was that I would have to pay for this course whether I cancelled or not.  

Regards,

******* *****

Business Response:

The school gave Mr. ***** an extended review period from 9/26/14 to 10/9/14 to determine if the course was a good fit for him before he had any financial obligation to the school. The school has noted on Mr. *****’s account we spoke with him regarding balances due on 1/14/15 and 7/10/15. The representative went over the schools cancel policy and Mr. ***** did not cancel his course during either of these conversations. In this complaint it states Mr. ***** purchased the product on 3/23/15 and talked to the school on the same date. Mr. ***** purchased/enrolled on 9/25/14 according to his official school records. It was not until the BBB notification that we were made of Mr. *****’s decision to cancel. The tuition is $599 per course and Mr. ***** authorized the shipments to his account. He received 3 courses totaling $1797. 00. At the time of the cancellation Mr. ***** owed for 3 courses and a registration fee but had only paid $1208.99 and owed $677. I went ahead and waived the balance due of $677 meaning Mr. ***** paid for two courses instead of three at the time of cancellation. No more payments are due on the account because of the waived cancel balance. No refund if available on his account, the school is accepting the amount paid to cover the material and instruction received on his Health Documentation Specialist course.

Thank you,

Joyce L********

Director of Student Services

 

Consumer Response: Complaint: ********

I am rejecting this response because:  My ******** Credit Card has been charged for Nov. and Dec 28. $75.00 and I want to make sure I am not charged again in Jan. 28.  I filed this complaint Nov 22 2015

Regards,

******* *****

Business Response:

Mr. *****'s account was cancelled on 1/8/16, the account was cancelled at a zero balance. No payments will be debited because no tuition is due on Mr. *****'s account.

Thank you,

Joyce L********

Director of Student Services

 


1/27/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint:

I began the Medical Coding and Billing Course on January 5, 2015. I have completed 26 lessons and I am currently on lesson 27. I just recently started working in a doctor's office as a receptionist and was informed that ICD-9 codes are not used anymore as of October 1, 2015. The course I'm enrolled for is only teaching ICD-9. When I went to the website today and looked at the Medical Coding and Billing Course to see what it looked like for someone enrolling today and it says "We’ve made the switch! Our Medical Coding and Billing program now includes training for ICD-10. When you enroll today, you will learn everything you need to know to successfully code for ICD-10 – at your own pace and on your own time!" This was not how it was advertised in January. I find it pointless to learn and do all the homework and tests for ICD-9 when those codes are not acceptable anymore. Apparently the switch from ICD-9 to ICD-10 has been known for quite sometime so I don't understand why the full course is dedicated all to ICD-9. They did send a coding book for ICD-10 that says it is effective as of October 1, 2015. That is the only knowledge I have of ICD-10 but they do not teach it.

Problem: I recently made a complaint about my Medical Coding and Billing Course and I forgot to mention that I had talked to multiple places about getting a job after I completed my course and they said it would not be possible because each place stated that the job REQUIRED at least 3 years minimum experience. U.S. Career Institute (Weston Distance Learning) clearly advertised that I would be able to work from home, even the girl on the phone said I would be able to and that is most certainly not true.
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Desired Resolution / Outcome
Desired Resolution: Refund
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Desired Outcome: I would like a full refund because the information I was given was wrong. I cannot work from home after completing this course.

 

Desired Settlement: I would like a full refund and for all further payments to be canceled as well as assignments.

Business Response: Thank you for the opportunity to respond to Case ********. Ms. ****** ***** enrolled last January when the coding manual being used in the United States was ICD-9. The government approved a change on October 1st to the ICD-10. There will be a transition period for many offices around the country switching to ICD-10. The coders who understand ICD-9 will be able to transition to ICD-10 because the process of coding is the same; it’s the codes themselves that will primarily be different. In preparation for this change an ICD-10 supplement was provided with the coursework for students enrolled in ICD-9. Our team of instructors we will be happy to assist Ms. ***** as she goes through the supplement if she has questions regarding ICD-10.

Our graduate department will be available to assist Ms. ***** when she completes her program. The counselors can provide grad referral contacts who are working at home, the counselors will also be able to help with marketing techniques. The refund policy is outlined in the enrollment agreement and in the school catalog. Ms. ***** has completed 91% of her studies and is responsible for 100% of her tuition.

Thank you,
Joyce L********
Director of Student Services

Consumer Response: Complaint: ********

I am rejecting this response because:
I am rejecting this response because: There is no way to work from home in as little as four months. Even if the schooling counts as 1 year of experience, with every single place I have looked and talked to about working at home for told me 3 years experience was REQUIRED. There is no way around it. Weston Distance Learning was and still is falsely advertising. It is not fair that I have to learn and do lessons all for ICD-9 when the whole world has already switched to ICD-10. You do not teach it to me. You are teaching me ICD-9 and making me learn ICD-10. I still want a full refund. If this does not get settled, I will be setting a date for small claims court.  

Regards,

****** *****

Business Response:

U.S.Career Institute's programs are self-paced and depending on the hours a student dedicates to their studies will determine how quickly they will finish with their program. The school has graduates who complete in 4 months or longer and then go on to work with our graduate counselors to work on their marketing strategy. The school does have graduate referrals who are working from home and they will talk with our students to share their experiences. Ms. ***** enrolled in January 2015 and has not completed her studies and has not worked with our graduate counseling department so we cannot determine her employment outcome. After careful review of this case, I am going to make an exception and cancel Ms *****'s course and waive the balance due of $1,563.00. No more assignments or payments will be due on her account. It is cancelled as of today, December 4, 2015.

We wish Ms. ***** the best of luck in her future endeavors.

Thank you,

Joyce L********


Consumer Response:

Better Business Bureau:

Will I receive the $769.00 back as well that I have made in payments?

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

****** *****

Business Response:

Ms. *****'s account was cancelled and an exception was made waiving the balance due of $1,563. Ms. ***** completed 68% of the program and was responsible for 100% of her tuition; however, the school will accept the $719.00 in tuition paid to meet her financial obligation for the material and instruction received. No refund will be processed on her account.

Thank you,

Joyce L********

Director of Student Services


Consumer Response: Complaint: ********

I am rejecting this response because: The information I received was not correct and I cannot work from home directly after finishing the course. I don't expect a refund on the materials I have such as the books, but I do expect the $719. I know what was obligated but if you are waiving my balance, then you can refund what I've paid. I have spoken to a local lawyer about small claims court and they stated I do have a good case. 

Regards,

****** *****

Business Response:

Ms. ****** ***** enrolled last January when the coding manual used in the United States was ICD-9. The government approved a change on October 1st to the ICD-10. There will be a transition period for many offices around the country switching to ICD-10. The coders who understand ICD-9 will be able to transition to ICD-10 because the process of coding is the same; it’s the codes themselves that primarily will be different. In preparation for this change an ICD-10 supplement was provided with the coursework for students enrolled in ICD-9. The ICD-10 training was not available on January 5, 2015 when Ms. ***** enrolled, the mandatory coding manual change did not happen until October 1, 2015. All students were sent an ICD-10 manual and instructors are available to assist students with questions on the supplement. Because of Ms. *****'s account status she was obligated to the full tuition and the school waived the balance due of $1,563 and no more payments were due. The amount paid was accepted as her financial obligation for the administration of her school account. No refund will be issued.

We wish Ms. ***** the best of luck in her future endeavors.

Thank you,

Joyce L********

Director of Student Services


Consumer Response: Complaint: ********

I am rejecting this response because: You are falsely advertising. Like I said, I have called and e-mailed several companies about getting a job when I finished my medical coding and billing classes and each one of them kindly apologized and stated that I had to have 2-3 years IN OFFICE experience to work from home. " Our Medical Coding and Billing program will teach you everything you need to know to start working as a Medical Coding and Billing Specialist…no previous medical experience needed" "Build the skills you need to start a rewarding new career in a doctor’s office, hospital, or healthcare clinic…even your own home." Both quotes taken directly from your website. I will also need a fax number to send a small claims court sheet. Since you offer schooling throughout the U.S., I am setting the court date here in Missouri. 
Regards,

******

Business Response:

Thank you for the opportunity to respond to Ms. *****'s complaint. I would like to note on our website it states; "Where you can work? In a healthcare office or from home as you gain experience." Please note we do mention work from home as you gain experience. After careful review of this case, I will close Ms. *****'s account and waive the balance due of $1,563 and refund the amount paid of $719.00. The refund will be issued to the credit card used on the account. Please allow up to 30 days for the refund to process on Ms. *****'s account. No more action is required on the account. The account is closed and all money refunded.

Thank you,

Joyce L********

Director of Student Services

'


Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

****** *****

Consumer Response:

***** ****** ***** ************************ *** ********************** ***** **** *** *** **** ** **** ** ******** *** *** **** * *** ******* **** *** ********* ********* *********

I was wondering if they have tried to refund me yet. I just thought about it and I used two different cards to make payments because my bank changed cards so one is no longer active. Will they refund it on the last card used or the original one?

Business Response:

Because this account had two credit cards a check refund was requested, the check was mailed 1/22/16. The refund should arrive in the mail soon.

Thank you,

Joyce L********

Director of Student Services


Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

****** *****

1/25/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I sent this letter through the support system at USCI on Jan. 13th, 2016. They have not responded. To Whom it may concern, I began my medical coding and billing course on March 30th 2015. On October 1st 2015, the ICD-10 was released. I asked the school if they were going to train me on the ICD-10, and they said I had to learn the ICD-9, and that a supplement would be included for the 10, as there was going to be a transition period. I have now learned from several medical offices, including a hospital, a cardiac office, and a psychologist's office that the ICD-9 is completely obsolete, and I have been wasting my time, as all codes are ICD-10, and there is no transition period. Several offices even told me that they have spent the last year teaching the ICD-10 to their current coders and billers, as the ICD-10 was supposed to have originally been released in October of 2014, but was delayed to October of 2015! U.S. Career institute should have known this, and been teaching the ICD-10, not the ICD-9! I also found out that I am not going to be able to get a job working from home unless I have 2-3 years of experience working in an office! Not to mention that most places I called won't let me do coding without doing some sort of internship for 6 months to a year. Or, that I have to start out basically watching other people do it first for minimum wage. Then I need to get certified to make the amount of money that you state in your advertising, which wouldn't be a problem, until I also found out that most jobs that offer good money, and would actually hire someone out of a real college, won't hire me unless I have 4 years prior experience working in an office, and be certified on the ICD-10! Not just a certificate of completion from school, but certified on the 10, which your school is not going to even teach me on, except for a supplement! That is not ok! I feel like I have totally wasted my time and been scammed, as you knew the ICD-10 was coming out! I am not wasting any more of my time completing this course, and I want a refund of the $719 that I've paid, as your school was not honest in your advertising of this program! If I do not get a refund, I will take this to the BBB and a lawyer, as I didn't have time to waste on these obsolete lessons! I could have gone to a real school, or spent the 10 months as an intern or minimum wage worker at a medical office for free, or at least making minimum wage, getting actual coding knowledge on the ICD-10! And I put a lot of effort into this course! Yes, I have had to take breaks do to my life circumstances, but I am on the deans list, so it's not that I can't do this. I am just not going to waste any more of what little time I do have on your school, for nothing! Please take care of this in a timely fashion! Sincerely, B**** W**** This was sent to USCI on 1/13/16 at 12:25 pm through their customer support site. They have not responed. I have completed 26 lessons of this program for nothing! Since I sent them the letter I also found out that there is no way I can work from home without 2-3 years of experience working in an office first. Also, if you want to make good money, you have to get certified through an organization like ****. The school doesn't tell you anything about this until halfway through the course! And I went and looked at the **** site, and they are testing for the ICD-10, not the nine, and you have to have 80 hours of coding education, plus 1 year of experience in an office to get your certification, put I won't even know the ICD-10, so I won't be able to sit for the test! Plus, USCI said I could work from home in as little as 4 months. Here is the exact words from their site (notice the asterisk... I went to the bottom of the page to see what that was, and it says nothing about having additional experience, it only talks about the money, which I 've included here): “In as little as four months you can be ready to start making $39,000 a year* as a Medical Coding and Billing Specialist. And our self-paced online medical coding and billing training means you can study anytime, anywhere. With this online medical billing and coding certificate course, there are no in-person medical billing and coding classes to attend and no schedules to keep. Our Medical Coding and Billing program will teach you everything you need to know to start working as a Medical Coding and Billing Specialist…no previous medical experience needed.” “Join the thousands who have trained with U.S. Career Institute. Get started on your online medical coding and billing program today and be ready to work in as little as four months!” *All wage data is based on figures from the U.S Dept. of Labor’s BLS website, professional associations and/or 3rd party resources website. Figures for this occupation were obtained here and here. [March 31, 2015]. For more information, click here.

Desired Settlement: I want a full refund of the $719 that I've paid to this so called school, and I am not paying for the rest of it! They knew the ICD-10 was coming out, and they made me take a course that would be obsolete! They also lied about what kind of experience you need to work from home, or at a place of business for that matter.

Business Response:

Thank you for the opportunity to respond to Case ********. Ms. ****** ******** enrolled last March 30, 2015 when the coding manual being used in the United States was ICD-9. The government approved a change October 1st to the ICD-10. Insurance claims did not start receiving claims with 1CD-10 codes until October 1st. The coders who understand ICD-9 will be able to transition to ICD-10 because the process of coding is the same; it’s the codes themselves that will primarily be different. In preparation for the coding manual change an ICD-10 training supplement book was provided with the coursework for students enrolled in ICD-9. Because the government changed the rollout dates, it was not realistic to teach ICD-10 to students before October 1, 2015. We have students who complete their studies in as little as four months who went on to work in ICD-9 and then transitioned to ICD-10 using our supplement or learning from their employer. Our team of instructors we will be happy to assist Ms. ****** ******** with the ICD-10 supplement if she has questions regarding ICD-10.

The school has been in business for 35 years teaching career skills. Our students graduate with a certificate for successful coursework. Graduates can work in a healthcare office or from home as they gain experience as stated on our website. The training is similar to other school settings if the student wishes to pursue national certification after graduation it is up to the graduate. We have graduates who have chosen to take the national CPC exam and have passed. Ms. ****** ******** is enrolled in the medical and coding program. She is learning two skills in one program. You do not have to be certified to work as a biller; however, some companies may wish to employ certified coders. Our school has graduate referrals that have gone to school, graduated and are working in the field at an office or from home. I would be happy to get Ms. ****** ******** in touch with one of our referrals. Our graduate counseling office is always available to help our graduates in the Medical Coding and Billing programs with their marketing strategies in this changing time.

The refund policy is outlined in the enrollment agreement and in the school catalog. Ms. ****** ********  completed 64% of her studies submitting Quiz 25, recently on January 13, 2016. On January 18, 2016, Ms. ****** ******** email was brought to my attention that she wanted to cancel her program. Ms. ****** ******** has a tuition balance due of $927.00. After careful review of this complaint, I will go ahead and make an exception to cancel Ms. ****** ********** school account at the amount paid to date. I will waive the tuition balance due of $927. Ms. ****** ******** will not have to pay any more tuition payments or submit any more assignments. As of today, her account is cancelled at a zero balance due.

We wish Ms. ****** ******** the best of luck in her future endeavors.

Thank you,

Joyce L********

Director of Student Services

Consumer Response:

Complaint: ********

I am rejecting this response because:

What you just said is a total lie compared to actual companies I've spoken to.  There is no transition period!  The transition period was from Oct. 2014 to Oct. of 2015.  Not only that,  you used false advertising saying that I could work at home in as little as 4 months.  THIS IS BLATANTLY FALSE!  I have personally spoken to medical offices that currently hire coders, and they do not hire coders without at least 2 years minimum office experience.  They also will not hire "graduates" from schools to actually code!  They have to work as an office person or do an internship for 6 months to a year before they are allowed to code on their own!  Your whole premise is false, and I wasted 10 months of my time when I could have been working at a minimum wage job in an office where I wanted to work.  You need to refund what I've paid, or I guess my next step is to contact my attorney. Not only did I lose 10 months of time on wasted education, but I lost wages as well, seeing as I could have been working this whole time.  But that is not what I wanted to do.  I wanted to work from home, and you said I could, and I can't.

Regards,

****** ********

Business Response:

The school does not require a student to sign up for a career program, it is a decision made by the student. The school even offers a 5 day review period to allow the student time to decide if the course is a good fit for them before they are obligated to the tuition. The school made the decision to include an ICD-10 supplement to assist students enrolled in courses with coding before the government switch to the ICD-10 on October 1, 2015. The instruction team is available to help students thru the supplement on the coding changes. The school has graduates working from home who are willing to talk with our students about their experiences. Ms ******** has not completed her studies, she has not completed the ICD-10 supplement nor has she worked with our graduate services department to meet her goals of working at home. It has become apparent Ms. ******** will not complete her studies so we have cancelled her course and waived the balance due of $927.00. Ms. ******** completed 25 out of 39 lessons, and has received the training for billing; however, I am going to refund the amount paid and close out her school account. Please allow up to 30 days for a refund to process in the amount of $719.00.

Thank you,

Joyce L********

Director of Student Services


1/19/2016 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: A relative and myself attended a free At-Home Professions seminar on September 17, 2015 at 7pm; the speaker was Brad H*****. We sat through the entire presentation and asked questions, one being about the fact that if a student needs to pause their education, they are able to do so whenever it is necessary and pick up later wherever they leftoff. This is a perk that At-Home Professions makes a point of since their big claim is being a "Family-Flexible Career." So, my mother and I discussed the pros and cons of the seminar, then decided it would be a good thing to go ahead with an at-home education in the medical billing field. Well, a couple months ago my husband and I find out we're expecting our second child (our first is 15 months). That among other life events made it nearly impossible for me to continue my education at the current moment. So, I call to put my education on pause. Their response is that while they can put my education on hold, they cannot put my monthly payments on hold. This is where At-Home Professions and I came into problems. I find it unacceptable to charge someone for something that they are not receiving (at least not at the current time). They are still charging me monthly for something that I am not able to complete at this time. They will continue charging me the full tuition amount for all of the courses even if I were to never end up returning. So, I guess I think that while my education is paused, that my payments should as well.

Desired Settlement: As expressed above, I would like my tuition payments to be paused for as long as my education is paused. I'd like not to be paying for something that I am not receiving at the moment.

Business Response:

Thank you for the opportunity to respond to Case ********. The Health Document Specialist program is study at your own pace. Students can stop and start as needed in their studies; however, students will need to continue to pay the tuition on the course material received. The tuition guideline is outlined on the enrollment agreement and in the school catalog. Ms. **** ****** received Course 1 on 9/18/15 and Course 2 on 10/24/15. Ms. **** ****** is obligated to both courses at $599 per course. To cancel the account Ms. **** ****** would have a cancel balance due of $319 for the lessons she has completed and if she does not cancel the course she would owe $718 for the lessons (Course 1 & 2) she received. If a student cancels their program they can reinstate their course at a later date if they choose to do so. When a student reinstates they resume payments for the full tuition. If a student wants to reinstate they must work with our Student Services Department. In response to this complaint, I have cancelled Ms. **** ******** account and waived the cancel balance due of $319. No payments or assignments are due unless Ms. **** ****** decides to reinstate her account with student services.

We wish Ms. **** ****** the best of luck in her future endeavors.

Thank you,

Joyce L********

Director of Student Services

Consumer Response:

Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
None of this was explained to me via the phone call that I had made earlier. I now better understand the policies that At-Home Professions has in place. This new understanding will be of help in the future, as I do hope to return to and finish my education with At-Home Professions. Apologies for causing any trouble, that was never my intent.

Regards,

******** **** ******

11/10/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I took a Medical Coding course with US Career Institute. Their guarantee is the student will find a job after graduating or they will refund the full tuition to the student. I cannot find a job, but US Career Institute says I am not eligible for a refund.

Business Response:

Thank you for the opportunity to respond to Case ********. In review of records for ******* ******* her account is noted she is not eligible for Success Promise due to delinquent payment issues for her Medical Coding Program. The Success Promise program is free and is available to graduates who meet the guidelines of the program as stated on the school website and on the student login webpage.
Ms. ********* account is late in payments and after several unsuccessful attempts to collect payment her account was transferred to an outside collection agency on 10/2/15. Ms. ******* has a balance of $87.00 due on her account. She graduated in 12/10/14 and owes 100% of the tuition per the enrollment agreement and as stated in the school catalog. Taking into consideration her school records and account information, I am going to waive the balance due of $87.00, and I will request to have her account removed from collection efforts. Please allow up to 30 days for collection efforts to stop. I would encourage Ms. ******* to contact our graduate services department for assistance on how to market her new skill.

We wish Ms. ******* the very best of luck in her future endeavors.

Thank you,
Joyce L********
Director of Student Services

10/15/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I received a call from this school, how they got my number, name, address is beyond me. The representative said I owed money for this school.I told the representative that I had no idea what they were talking about.If I was going to go back to school I would fill out a ***** and get a **** Grant. I' have hardly any income. Also, I would go to a local Junior College. I explained this to SEVERAL representatives that called me. I even had them calling my husband. He asked why he was getting called. He knows that at that time I was not at all interested in school. I was in a horrible car accident and going back to school was the furthest thing from my mind.I was trying to keep my job, recovering from a horrible car accident, and taking care of 2 small children. We were selling our home because I lost my physical job due to the accident and we were downsizing. Adding school to my load was the furthest thing from my mind. Nowafter explaining to numerous representatives from this school and telling them I NEVER signed up for anything and NEVER received anything. Now at my new address, which this school has, I never gave it to them either hired a collection agency. I received a collection notice from **** for $1550.50.Why??? I NEVER signed up,gave my address, or phone number. I refuse to pay for something I did not sign up for. Like I said why would I not use ***** and go to a local Junior college? Now I'm receiving collection notices that means this school is ruining my credit after I told several representatives that I NEVER signed up nor received anything. This is ruining my ability to buy a new house, new car, and anything else that requires credit. Do the representatives not care about others? They didn't ask a supervisor if this could have been fraud? So now what is this school going to do to fix my credit rating???I'm so upset because I was told it would be taken care of and now here I am with bad credit and a $1550.50 bill. I don't even know what date to put down because I didn't sign up for this. So I filled in dates only because it is required.

Desired Settlement: This immediately removed from my credit report. I do not owe for school I NEVER signed up for. I want my credit rating fixed!!!!!!

Business Response: Thank you for the opportunity to respond to Case ******** *** *********. Ms. ********* enrolled on the school website on 12/22/2012. Her first shipment was mailed 12/22/12. When a person enrolls in the school they have up to 7 days to review the course to see if it's a good fit. There are no notes on Ms. *********'s account that she contacted the school or returned the material to cancel. Ms. ********* started receiving phones calls, letters and emails regarding her account and after mutliple attempts to collect payment her account was moved to an outside collection agency on 4/26/2013. According to enroll agreement and school catalog if a student has been enrolled for over 12 months they are obligated to the full tuition and that is true in Ms. *********'s situation. After careful review of Ms. *********'s account and this request I am going to make an exception and cancel her program for Insurance Claims Adjuster. I waive the balance due of $1534.00. I will request to remove her account from collections efforts. Please allow up to 30 days for collections efforts to cease.

We wish Ms. ********* the best of luck in her future endeavors.

Joyce L********
Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

*** *********

10/13/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: On January 5, 2015, I registered with this school to start the Enhanced Pharmacy Technician certificate program. On October 5, 2015, I found out that I wouldn't be able to find a job in my state of ***** ******** because this state does not recognize this school and further more, I wouldn't be able to complete or even start my externship with *********. When I enrolled, the admission representative DID NOT disclose this information. I do not have money to throw away or time and I have thrown away both due to the admissions representative not doing her job. I am at the end of my program with nothing to show from it. I have four chapters left and my final and I will be done.

Desired Settlement: I would like my money that I have paid for this program refunded back to me asap and also the balance of $147 adjusted to zero.

Business Response: In response to Case ********, Ms ********** account was cancelled on 10/7/15, all money was refunded on 10/8 and 10/9/2015. No more assignments or payments are due on  Ms ********** account as it is closed.

We wish her the best of luck in her future endeavors,
Joyce L********
Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

******** *****

10/5/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had enrolled with USCI in August of 2014 but was unable to afford the cost of the medical and billing program so USCI cancelled the enrollment in exchange for the fees paid up until that time. In May of 2015 I decided to enroll and try the course again. Instead of starting a new course with new information such as new student ID number and new start date USCI simply renewed the course from the previous year which they claim makes me responsible for the entire amount of the course of $2200.00 even though that we had reached an agreement for cancellation in 2014. I am not able to afford the cost of the course due to unemployment issues in my family. There is an option to drop the course if you have not been enrolled for a year at the time you need to cancel. As i stated earlier USCI claims that I owe the entire amount of $2200.00 because they used August of 2014 as the starting date by renewing it instead of starting a new course program as they should have with the option to cancel the course within one year. I would like to cancel my enrollment in the 2015 program for the amount due at time of my first request for cancellation in August of 2015 which would amount to a balance owed of $118.00. This would satisfy my compliant with USCI. Thank you for your help. Sincerely, ******

Desired Settlement: Cancellation of Medical Coding and Billing course for the amount owed of $118.00.

Business Response: Thank you for opportunity to address Case ********. Mr.
***** ****** originally enrolled on 4/2/14. On 8/8/14, the school talked with
Mr. ****** regarding a recent job opportunity and he couldn’t do the coursework
so course was cancelled and he was told he could reinstate if he wanted to
resume in the future. We talked with Mr. ****** by phone again on 4/7/15, he explained
his situation had changed so we reinstated his enrollment, took a $59 payment
to make his account active again. The school called Mr. ****** on 4/13/15 and
said the payment was processed his account was reinstated so he could start
studying.  On 7/1/15, Mr. ****** phoned
he was laid off, the school offered a grace period and half payments to assist
Mr. ******. He did not cancel at that time of the offer. On 9/15/15, the school
spoke to Mr. ****** regarding the cancellation policy and made payment arrangements
for 10/19/15. Mr. ****** has completed 11 out of 39 assignments, with an
enrollment date of 4/2/14 which remains the date his school account was set up
whether he is currently active or not. According to the enrollment agreement and
school catalog the “Student Protection Policy” explains the cancellation
policy.  Mr. ****** has been enrolled for
over 12 months; he has been active in his studies off and on during this time. Mr.
****** is responsible for the full cancellation amount of $2137.25, to date he
has paid just $180.75 toward his tuition. After careful review of his school
records and this complaint I am going to make an exception and waive the cancel
balance due and the amount paid to date will satisfy his financial obligation
to the school.

No more payments or assignments will be necessary as the account
will be closed today, October 2, 2015. We wish Mr. ****** the best of luck with
his future endeavors.

Thank you,

Joyce L*******
Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

***** ******

9/28/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Prior to enrolling in this online institute (Medical Assistant) I was advised that there was job placement assistance after completing the course as well as a money back guarantee if unable to find a job within a certain time frame. I signed up for the money back guarantee which required the student to follow an additional program after course completion. I finished the course very quickly in a matter of 6 or so weeks so that I was able to get into the next class for the continuing of the program so I could begin the job process. I was told the next class would be In about 2 weeks but wasn't set up yet and to call back, which I did and all of a sudden it was too late they had already started and were full. I was then informed the next one was over 2 months away just to get in to start the program. (I had a prior engagement that had been planned 7 months prior at that time) but I was still willing to do my best. They have the program set up where it is virtually impossible. There have also been numerous complaints about this college on the internet but it appears no one has done anything about it. Also there was no job placement assistance and after completing this course. I was then advised I needed further education, which was fine, but they had no contacts or suggestions/leads. I now have a useless piece of paper and am out money I desperately needed but used for this course. I would like a refund of my monies paid to this useless institution so that I can go to a good school that will help with job placement for my future.

Desired Settlement: I would just like my course monies refunded so that I can take another Medical Assistant program somewhere where they will do the right thing during and after the course.

Business Response: In response to Case ********, Ms. ********* enrolled in the
Medical Billing and Coding program on 6/18/2014. She completed 15 out of 39
quizzes, the last quiz on 2/15/2015. We talked to Ms. ********* on 3/11/2015,
when she explained she did not want to do the Medical Billing and Coding program
anymore and wanted to take the Medical Assisting Program. The school accommodated
Ms. *********’s request by enrolling her in Medical Assisting and transferring
a portion of her money to the new program. 
Ms. ********* indicated on 4/24/15, talked with student services she did
not plan on finding a job she will need clinical. Ms. ********* graduated from
the Medical Assisting program on 5/20/15. Ms. ********* phoned student services
that went over the requirements of the Success Promise program. The Success
Promise Program is explained on the website and on the student webpage. It
reads on the webpage under Requirements and Guidelines, sign up within 30 days
of enrollment, complete the course in 12 months, and pay 50% of tuition at the
start of the Success Promise Program. The program is free and it’s up to the
student if they want to participate but they must meet the requirements to be
in the program which includes completing assignments on time. Ms. *********
signed up to participate in the program on July 15, 2015; Ms. ********* then did
not complete her first assignment of the Success Promise program and was
dismissed from the optional marketing program. Ms. ********* is not eligible
for a refund as outlined in the program and the enrollment agreement. Ms.
********* is however eligible to receive assistance from our graduate counseling
department on how to market her new skill. Also, Ms. ********* can pursue
national certification is she chooses to do so through the NHA.

It is our hope Ms. ********* will contact our graduate services
department for more information.

Thank you,

Joyce L********
Director of Student Services


9/17/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I attended a seminar presented by this company here in NY. At the end of the presentation (which in reality is just a very highly pressurized sales pitch), I was sent home with a kit and information to review while I considered enrolling in their course. After much thought and internet research into this company, I decided against this. The first few times I attempted to phone this company to find out what to do with their kit, the phone was not answered. I finally just decided to mail their kit back to them via **** to the address on both their kit and their website. The kit was never returned to me as undeliverable so it is safe to assume that it was received. The company has been trying to collect $519 from me. I am not sure what that is for as the only was I even know they are trying to collect from me is based on their listing on my credit reports! I have again tried contacting them about this, and again no response to my calls. I recently contacted them through their website (possibly within the last 2 weeks). I left my contact information (email and phone number) and still have received no reply. I researched this company online (which is how I came across the BBB) and see that they have many complaints for similar things with others. I am British and cannot understand how a company is allowed to continue operating in this manner. In the **, this company would have been under scrutiny at the very least. Their presentation is misleading as they attempt to convince you that you can earn usable credentials from your home and then easily contract successful, good paying employment with those credentials. It would seem, based on the reviews I found, that this is certainly not the case. I returned the kit they sent me home with. I attempted to contact them several times to rectify this issue. At this point, I feel I need outside assistance in sorting this out. I would like them to remove their report from my credit reports immediately and to close out any account they believe they have with me. Thank you for all your assistance.

Desired Settlement: I would like them to remove what they reported from my credit reports and to zero/close out any account they believe I have with them. I have not enrolled or attended any courses and have returned the kit they sent me home with at the seminar.

Business Response: Mr. ******* enrolled on 10/9/13, not 1/1/14 according to his official school records and enrollment agreement. Notes on Mr. ********* account state we talked with him by phone on 10/16/13, which he provided his correct phone number. One year later, the school received an email from Mr. ******* he wanted to cancel his course. The Student Services representative explained the cancel policy and Mr. ******* emailed he would be returning the material. We did not receive the material back from Mr. ******* until 2/19/15. Mr. ******* was past the review period by over a year when the material was returned to the school. He is responsible for the material he received at the seminar according to the school catalog and enrollment agreement. The amount due on Mr. ********* account is $225.00 not $519.00 as he states in this complaint. After several unsuccessful attempts to collect payment for the material received, Mr. ********* account was transferred over to an outside collection agency.

After much consideration on this account, the school is willing to waive the outstanding balance due of $225.00 and remove Mr. ********* account from collections. Please allow up to 30 days for collection efforts to stop. No more payments are due on the account as of today, August 27, 2015.

We wish Mr. ******* the best of luck in his future endeavors.

Thank you,
Joyce L********
Director of Student Services 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Please have the business notify any credit agency's of this closure and report it to Experian for credit score purposes.

Regards,

***** *******

Business Response: The account was requested to be removed from collections on 8/27/15. The agency will update their record of collections which may be reflected on the reports. Please allow up to 30 days to show a revision to your account status.

Thanks,
Joyce L********
Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

***** *******

8/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went to US Career Institute (Weston) in 2006. I completed the entire program and paid the complete cost/tuition price for the program. No complaints/no issue/no problems. I have spent the last nine years attempting to use this degree. I have applied at over twenty jobs and even met with a lady attempting to find an at home medical billing clerk. Having twins and trying to find work was incredibly hard, which is the main reason for me taking these classes and trying to do better for myself and for my kids. I have done my best not to complain about my frustration about finding a job in this field or even about my training. But I cannot take the laughs, scoffs and/or ridicule that I receive when I go to job interviews. The last one was the last straw. I have worked in the medical field for 4 years and had the experience, undergrad and graduate education necessary. But the only thing hindering me is my certification and the place I received it. I get chuckles under the breath, why would you go there or contact us when you get a real certificate. The last comment is my reason for writing. I did my part and attempted to get a job, after completing the program and paying them in full. And no one will hire me or look at me. I put too much effort, time and money into being laughed at.

Desired Settlement: I would like a refund of the tuition cost.

Business Response: Thank you for the opportunity to respond to Case #********. In reviewing the school records for Ms.*********** **, records reflects she enrolled on 7/3/06 and completed her final quiz on 10/5/06. In the past nine years there are no notes on the account that Ms. ************* worked with a graduate services counselor. No attempts were made to go over resume building, marketing or strategy techniques with the counselors. U.S. Career Institute has been training career skills to students for over 30 plus years and is accredited by the DEAC (Distance Education Training Counsel). Graduates receive a certificate for successful completion of their program.

Due to the length of inactivity, Ms. ************* is not eligible for a refund after nine years. She completed 100% of  her program and after 12 months from enrollment date the student is responsible for full tuition per the enrollment agreement. The policy is also outlined in the school catalog for students. 

We wish Ms. ************* the best in her future endeavors.

Thank you,
Joyce L********
Director of Student Services
 

8/27/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I was told by U.S. Career Institute that I would receive a certificate when I completed the courses I signed up for. After receiving the first packet I started the course. I proceeded to do the course but also decided to do a little more research about the school. I quickly learned that I wouldn't be receiving a certificate like I thought I would be and became very upset. I then called the school asking more questions about my certificate. They then began to tell me information that they didn't tell me when I first signed up. I know that I asked all the questions the first time due to me having 4 kids and cant afford to spend money on something that isn't going to help me in the long run. They also didnt not send me my second packet but said they did, but i did not recieve it. U.S. Career Institute did false advertising and will not cancel my balance. I told them that i will send back the first package and all the material. They said I could do that but they still will charge me the full 1500 even though i will not be taking the course. U.S. Career Institute did not give me all the information that i asked for and I believe i should not have to pay the balance that they put on my credit report.

Desired Settlement: My desired outcome will be to cancel my balance owed to U.S. Career Institute and take it off my credit report. They did false advertising and continue to tell me false information.

Business Response: Thank you
for the opportunity to respond to Case ID ********. Ms. ********** enrolled on
12/6/12 and completed thru Quiz 6 on 10/1/13. Ms. ********** is 16 payments
behind in her tuition obligation and after unsuccessful attempts to collect
payment her account was sent to a collection agency on 12/3/13.

 Notes on Ms. ************ account are noted as
the follows:

2/28/13 –
Ms. ************ mom phoned the school to discuss the school’s accreditation and
to discuss account in detail.

4/17/13 –
Ms. ********** called to say couldn’t afford payments. Student services rep
went over cancellation policy. Ms. ********** did not cancel her program and
student services rep gave a grace period on payments.

4/23/13 –
Ms. ********** made a partial payment and student services rep removed her
account from collection effort and made her account current. Then her account
went late in payments again.

2/20/14 –
Ms. ********** phoned to cancel course and mentions she did not get Pack 2,
which was shipped a year earlier on 2/13/13.

Students who graduate get a certificate of completion in Medical Claims and Billing. If a
student wishes to pursue additional certification is up to them. You do not
need to be certified to do billing. According to the signed enrollment
agreement and in the school catalog it outlines our “Student Protection Policy.”
Once a student is enrolled in a program for 12 months they are obligated to the
full tuition. After review of this complaint, I am going to make an exception in
Ms.************ case and waive the balance due on the account of $1,413.25. I
will put in request to remove her account from collection efforts. Please allow
for up to 30 days for collection efforts to stop. As of today, Ms. ************
account is cancelled and no more payments are due.

We wish Ms. ********** the best of luck in her future endeavors.

Joyce L********
Director of Student Services


Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Thank you very much. The letter states that within in 30 days my account will be removed from collection. Would like to know if that also means from my credit report also.
Regards,

***** *******


Business Response: Regarding this case, we will request to remove Ms. ********* account from credit history collection efforts . Please allow up to 30 days for this to show up as removed on the report.

Thanks,
Joyce L********
Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me. Thank you.

Regards,

***** *******

8/13/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Upon attending a seminar for this program "At Home Professions" I was inspired to pursue a career as a medical transcriptionist. The seminar told the participants how easy it is to become a medical coder, biller or transcriptionist after completion of the program and how wonderful a career at home can be. This program sounded exactly like what I needed and wanted. It was a bit pricey at $3000 for me at the time as a single woman with only a part time job but I was willing to take the plunge seeing as how they promised a wonderful career which would reimburse my tuition by getting a job soon after completing the program. I worked hard on the lessons and was finishing at a faster speed than most students, but as I received the third course I noticed how they explained that this course does not end in a certification but rather simply a certificate of completion and if I was interested in a certification I would have to pursue that separately. However, I continued the program, hopeful that jobs in this field would be satisfied with simply a certificate from what I thought was a reputable program. Of course when I finally finished this course and was incredibly excited to find a job, I soon found out that every company looking for a transcriptionist or coder required a certification and did not even recognize At Home Professions as a reputable program. Upon calling graduate services they didn't hesitate to explain how they would love to help me find an internship with a program that would eventually hire me after working for them FOR FREE for at least a year. THIS was NOT made known during the seminar. I was completely misled by this organization and am angered by their misrepresentation. I am still paying tuition every month and still owe $1300 to a company that does not deserve my money. They misled me to believe I would easily and quickly find employment as a transcriptionist as soon as I finished the course.

Desired Settlement: I would love a refund of the $1,885.95 I have already given to this company and be waived of the $1,300 that I currently have left to pay but would be satisfied if the remaining balance of $1300 was waived so that I would no longer have to owe this company anything.

Business Response: In response to Case ******** ***** ****** we will make an
exception in her case to waive the balance due on the account. I will remove
her account from collection efforts. Ms. ******’s account reflects conversations
with grad services that she applied to 5 companies and took a couple of online
tests. Marketing techniques were offered along with a sample resume. Ms. ******
was not interested in an internship either on 11/25/14.  There are no notes on the account of Ms.
****** submitting her personal resume to graduate services for review.  On 4/29/15, Ms. ****** called to express her
concern of not finding a job; however, there are no notes of efforts to work
consistently with grad services. In the event Ms. ****** chooses to work with
grad services in the future, we have left her account in a completed status. The
amount paid to date will satisfy her financial obligation to the school, we
will stop collection efforts and no further payments are due. The balance of
$1,300.00 has been waived.

We wish Ms ****** the best of luck in her future endeavors.

Thank you,

Joyce L********
Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
I will accept the company's agreement to waive the remaining balance of my tuition. Thank you for your assistance in resolving this issue. 

Regards,

***** *****

8/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had a contract for enrolledment at U.S. Career Institute in may 5, 2009 for the Medical coding course for 600 clock hours and 31 quizzes for the price of 1279.00 unfornately, I was in an car accident and i could not take the classes. I called within seven business days to cancel the enrollment and I was told that it could not be cancel. I never completed any assignments. The student protection policy states: If the student cancels within seven calendar days after recieving the materials, and has not submitted any assignments, the students is entitled to a full refund. This issue never got resolved. and I was charged with a tuition bill (1279.00) and sent to collection . This year June 2015, I called to see what could they do about the tuition bill and the couselor told me just reenrolled and the charge would be drop down to 872.00 if i pay $147.00. I was told my enrollment was still open but the classes could be taken online now no material will be sent out and i paid the $147.00 and then I decide a couple days later to not take any classes and call back to drop enrollement and stop automatic payments within the time frame, and I was told again I could not drop enrollment. and i wanted my refund back and don't put me in collections because i never attempted any classes or submitted any assignments. I just want help on how to close out this account and get my refund. My name is ******** ***** address *** ********* ******* ********** ** ***** program code 1601 and student ID number ********. email **************************. Please investigate this matter.

Business Response: Ms. ***** enrolled in the Medical Coding Program on 5/04/09.
Ms. ***** went late in her payments beginning 6/23/09, 7/16/09, 9/25/09. The account
went to collections after multiple unsuccessful attempts to collect a payment. There
are no notes on Ms. ******* account indicating she cancelled her program within
the 7-day review period. Ms. ***** called on 5/28/15, to inquire about resuming
her studies and on 6/19/15 she called to say her employer was going to pay for
her to become certified and discussed cancel options. The school advised since
her enrollment has been since 2009, if she cancelled she would still owe the
tuition on the program. Ms. ***** remained enrolled and we updated her program
to the newest version and removed her account from collections. Then on 7/17/15,
Ms. ***** emailed to let the school know she wants to cancel her program. To
cancel the program the balance on Ms. ******* account is $1132.85 which she is
obligated to per the enrollment agreement. I will make an exception and cancel her
account, waive the balance due of $1132.85. As of today, Ms. ******* account is
closed no payments are due and I will remove from any further collection
notice. Please allow up to 30 days for collection efforts to stop.

Thank you,

Joyce L********
Director of Student Services

7/29/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: This company advertises "work at home - be a medical billing specialist" and "train at home to earn up to $40,000 a year and more" and in very fine print "with experience". I signed up for the medical coding and billing specialist course in June 2013 and didn't finish until Jan 2015 due to a traumatic brain injury suffered in Sept. 2013. My course work kept me going through my recovery period, which took almost a year, and I thought, what the heck, they advertise that I will get my tuition back if I don't get a job within 6 months. I graduated with a 96% gpa and made the dean's list, but I am unable to get a job in this field. The course does not prepare you to get a job, or even take the certification course. You need experience for both, not to mention $350 to take the test (which you don't qualify for anyway because you don't have experience!) I called the school today to see if I can get my tuition back, as the ad says. But they said I didn't sign up for the Success Promise program on the website, so they couldn't refund my tuition. Apparently in the fine print somewhere it says that you have to enroll in this (which is designed to break your spirit, I understand), but it is so deeply hidden that I had never heard about it. I still owe money on my tuition, but I feel that I have been scammed and have a worthless certificate which does not qualify me for anything - not a job and no experience to take a certification exam, which I can't afford anyway, because I don't have a job and not much money. I feel their advertising is deceptive and they "reel you in" with the promise of a job within 6 months or your tuition back. As I said, this is very well hidden in the advertising. I would like at least a partial or perhaps full refund of my tuition. Not only can I not work at home with this course, I can't work at all. This course was almost a total waste of time and I feel scammed.

Desired Settlement: Would like a partial or total refund of my tuition due to this company's deceptive advertising practices.

Business Response: Thank you for the opportunity to respond to Case #********
for **** **********. On 6/23/13, Ms. ********** enrolled in the Medical Billing
and Coding program. She completed 100% of her studies on 1/23/15. In reviewing
the notes on Ms. **********’s account, she was concerned on 6/4/14 about her
past employment situation and the ability to gain employment. She also inquired
about the Success Promise Program on 6/29/15. The Success Promise Program is
explained on the website and on the student webpage. It reads on the program
webpage under Requirements and Guidelines, sign up within 30 days of
enrollment, complete the course in 12 months, and pay 50% of tuition at the
start of the Success Promise Program. The program is free and it’s up to the
student if they want to participate but they must meet the requirements to be
in the program. Ms. ********** did not enroll in the Success Promise and did
not graduate in the required amount of time to participate. However, Ms.
********** is eligible to work with our graduate counseling department to
create a marketing strategy for her new skill set. It was recommended if Ms.
********** wanted to work from home billing would be the best strategy. According
the enrollment agreement and school catalog, Ms. ********** is responsible for
100% of her tuition as a graduate of the school. I will make an exception in
this case and waive the balance due on the account in the amount of $439.00. No
more payments are due on the account and the account will be kept current so
Ms. ********** can use our graduate services if she chooses to do so.

We wish Ms. ********** the best of luck in her future
endeavors.

Joyce L********
Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

**** **********

7/21/2015 Problems with Product/Service | Complaint Details Unavailable
6/1/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am very upset and feel that US Career Institute is false advertisement. I received a flier in a Motherhood bag and thought it looked like a good opportunity to work from home and since I already worked from home doing Daycare I thought it was better because of the flexible hours and a more stable income. It said on the flier do you want to work from home doing Medical Billing and Coding? NO risk guarantee. We guarantee a job after completion within a year or you will receive your money back. So I was so excited to join US Career Institute in March 2014. I was pregnant with my 4th child. We had just placed our house on the market, we moved into an apartment once it sold and waited for our house to be built. We finally moved in October. I knew I had my hands full but I was determined to get it done so I could give up my daycare business and focus on my on kids and have a work schedule that allowed me to send more time with our children. I had a set back in August my husband was diagnosed with lung cancer stage 3b. We flew out to The **** in ******* to try to get results. He was diagnosed and then once we were home we received a call to come back again the following week they needed another biopsy so we had to return again and they found out he did not have lung cancer he had Sarcoidosis.During all of this and the settling of our home the packing and unpacking twice and all the kids I still stayed focus on my schoolwork and finished within a year with a 97%. I started the success program and learned this job is not for working at home until you have years under your belt (if they ever let you). I am very upset as I wasted my families money and my time during a very difficult year to get this done. I am left with a certificate that means nothing to me. I called and asked when I signed up if I would definitely get a work at home job and he said yes I pick if I want a work at home or office job. That is not the case. I would like a refund. This is false advertising and sad to put families through it

Desired Settlement: I would like a full refund as I am a family of 7 including my step daughter and we did not have the funds to just throw away. I was given the wrong information and I am also upset with Motherhood Maternity for allowing the fliers in their bag. You are not able to work form home with Medical Billing until you have a lot of experience. I think they should give you all the information. A doctor office told me my certificate means nothing its not accredited.

Business Response: Ms ********* enrolled in the Medical Billing Specialist
Program on 3/11/14 and graduated on 3/9/15. Ms ********* enrolled in the
Success Promise Program, which is a structured marketing program, no charge to
the student. The student must meet all of the weekly assignments to be eligible
to participate. Ms ********* missed the Resume Questionnaire assignment that
was due by 11:59pm, Tuesday, April 14, 2015 and was dismissed from the program.
With the marketing techniques taught in the program we believe our students
will obtain work and if they don’t they are eligible for a refund. Ms *********
didn’t meet the requirements of the program and is not eligible for a refund. We
do encourage Ms ********* to work with our graduate counseling department for
some marketing tips. Our school is nationally accredited through the DEAC,
Distance Education Accrediting Counsel, Washington DC. We have graduate
referrals who are working from home doing medical billing. Our graduate
counseling department can provide information for Ms ********* to speak with
one of our referrals. She can contact graduate services at ************, ext.
****.

Ms ********* is not eligible for a refund according to the
enrollment agreement and school policy.

We wish Ms ********* the best of luck.

Thank you,

***** *********
Director of Student Services

Consumer Response: Complaint: ********

I am rejecting this response because:I was given false information . I stopped the success program because during the process I learned the certificate is not enough to get a job! It is not even possible to work from home without many years of experience if a company will even allow work from home. It is bad enough I wasted all my time on this course she I should have been spending it with my newborn. This was advertised as work from home and since I am unable and all the other complaints with BBB also claim the same I think I deserve a refund so I can take a different course that actually does allow work from home! All my family and friends know the heartache this as causes myself and my family and I think it would benefit the school to just refund my money I paid for a career I invested time and money in based off your word that I could work from home!! I think you should make it right only fair!

Regards,

******** *********

Business Response: In response to Case #********, ******** *********. I would encourage Ms ********* to contact Graduate Services for names and numbers of any the 10 Medical Billers working from home and are willing to talk with students or graduates on how to get started working from home. The referrals are students who went through our program and now working in the field from home.

The Success Program is an optional program for our graduates who want to pursue the next step for employment. Ms. ********* was dismissed as she did not adhere to the guidelines of the program and is not eligible for a refund. The graduate services will be available to Ms. *********.

Thank you,
***** *********
Director of Student Services

5/29/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: The health issues from this place are mental health. I began two courses with this place with the hopes of working from home. The Medical Coding and Billing courses that were advertised in national magazines, i.e. ****** ***** *** *******, are totally untrue and the amount of money earned is incorrect. After I finished the course, I followed their instructions and spent time and money to get some clients. Not one person responded. When I asked this "education institution" for money back, the request was denied. Then, to add insult to injury, I had to finish paying off this course and the other course. I told Lauren in their accounting department how I would pay off these accounts if she would give me the totals. After I received the totals, I began to make payments on both accounts. However, this rotten, so called education institution, sent me to a collection agency and to the credit bureau's!! I could not believe this business did this. I paid off both bills keeping close track of the totals received from this so called business. One was paid in November, 2014, and the other in March 2015. Both checks were accepted as final payments. Now all of a sudden, I am being sent collection letters and receiving harassing collection calls for more money!!! This business is not in any sense professional or ethical. It, and any other name associated with the business, should be removed from any BBB lists.

Desired Settlement: I want this business to remove any and all detrimental information from my credit bureau reports. STOP the collection letters and calls! Return back to me the money paid to this business because of their false advertisements, and their promise of getting work at home are fraudulent. At Home Professionals and US Career Institute should be taken off the Better Bureau list.

Business Response: I apologize the incorrect response was returned to Ms
*******. In regards to Ms *******'s accounts all outstanding balances have been
waived.  Ms *******’s accounts  for
Medical Billing and Medical Transcription have been credited as paid-in-full, the
past due amount  has been waived and a
request to remove the account from the collection agency has been issued.
Please allow up to 30 days for collections efforts to stop. Both accounts are
complete or cancelled as of today. No more payments are due.

Thank you,
***** *********
Director of Student Services

Consumer Response: Complaint: ********

I am rejecting this response because:  I still want any negative collection information that was sent to the three credit bureau companies.  Your company unethically sent my accounts to collections when, in fact, I was making monthly payments to both accounts.  I stated to your accounting department how much I would be paying each month until paid off, and still you sent me to collections!!!  Your unethical actions have certainly impacted my credit score in a negative way and I need it fixed!!!!

Regards,

**** *******

Business Response: The past due balances on Ms *******'s account have been waived and request to remove the account from the collection agency was requested on 4/30/2015.

Thank you,
***** *********
Director of Student Services

5/21/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I attended a sales presentation for the At Home Professions medical coding/billing correspondence course in *anuary 2015. After hearing the cost of the course, I decided it was not for me (I am a master's prepared registered nurse - I didn't need 80% of this course). However, the sales presenter asked that anyone who was a military dependent should please stay after the presentation and learn about the tuition remission program for this course. I did stay, along with another female. The presenter asked us if our husbands were Active Duty military, and we both affirmatively responded. He then told us that we were afforded 100% paid tuition through the ***** program. He handed each of us the course materials (a box with a carry handle) and a form explaining the ***** program. He took our completed At Home Professions registration forms, but no payment information. The sales presenter NEVER asked what our husbands' ranks were, or any other details that would determine whether or not we qualified for the tuition remission. He stated we could take our time registering for and beginning the course, and that we would also need to register on the ***** website. I asked more than once if the ***** program meant the correspondence course was completely free - he replied, yes, the tuition is completely free for Active Duty military spouses. At the time, I was 4 months pregnant, and I have a small child at home. I took the correspondence course home and took my time looking at the ***** website and the At Home Professions website, as the sales presenter said I could do. I attended the sales presentation on a Monday night, and did not look at the websites until Friday or Saturday. It was only upon examining the website for ***** that I learned I was NOT ELIGIBLE for the tuition remission. My husband is an *** in the **** - the cut-off rank is ***. I would either have to return the course or pay the full tuition in order to take it. As I stated above, the cost of this course far exceeded the actual content I needed from the course. It simply wasn't worth it for me to take the course. I wrapped the box in brown paper and paid for its return AT MY OWN EXPENSE. (The box had remained untouched and unopened the entire week I had it.) Had I known to start with that I would not be eligible for the tuition benefits described to me personally by the At Home Professions sales representative, I would have never taken the course home. I *ust don't need a course at thousands of dollars for a single book's worth of materials. Several weeks later, I began receiving emails and phone calls from At Home Professions. They were looking for tuition money, even though I had already mailed their materials back to them in the original condition. Eventually, I emailed their customer service department and asked them to please stop contacting me, because I was not participating in their course and I had already returned the materials. It was only at that point that I received a reply email, stating I owed money because I had not returned the course materials within the appropriate time frame. I replied to this email, explaining everything that occurred *ust as above, and I also wrote that I would not be paying them a single dime. It was the fault of their sales representative to hand over the materials without fully checking whether or not I was eligible. Today, I received a letter from a collection agency for the $220.00 "late return fee." In my mind, this is an un*ust, unethical practice that stems from At Home Professions failing to disclose key conditions of their offer to military spouses. It is akin to discrimination against military members and their families. I feel un*ustly targeted for being a military spouse who is ineligible for the tuition remission program their sales reps describe. It is no fault of my own that I was not made aware of the conditions of the offer to receive the course for free, and yet I am being penalized for being a military family member. (I am also a veteran, myself.)

Desired Settlement: I want the $220.00 charge forgiven - I want At Home Professions to issue an apology to me and to any other military family member against whom they have discriminated in this way - I want the At Home Professions sales representatives to know and communicate the rules of the ***** tuition remission program at their presentations so that other military family members are not put through the same duress as I have been. I also want full assurances that my credit will not be adversely affected by this nonsense.

Business Response: Thank you for the opportunity to respond to Case #********
for ****** **********. I have researched the situation on this account and
removed the past due balance and removed her from collection efforts. In
looking at the history on the account, the material was returned outside of the
review period and the account was cancelled. Because it was outside of the
review period, the account was closed according to school policy outlined in
the school catalog. Typically it takes a few days to get military benefit
paperwork completed and in the meantime the student’s account setup in
anticipation of approval. Once it became apparent the student did not qualify
for military benefits the school should have reached out to the student to see
if they wished to pursue enrollment or cancel. This process did not take place
at that time.

The school has addressed this issue by providing the seminar
presenter with additional training regarding military benefits. We have
discussed with our Financial Aid department how to process enrollments to
prevent this from happening again. We have reviewed the message in Ms.
**********’s email on 4/24/15, with the Student Services Department so they can
problem solve in the future. We apologize for any inconvenience this situation
may have caused Ms. **********.

Again the account is cancelled, the money has been refunded
and a request to stop all collection efforts has been made. Please allow up to
30 days to cease all collection efforts.

We wish Ms. ********** the best of luck.

Thank you,

***** *********

Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

****** **********

5/15/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ******* *** **** received a bill from collection from USCB saying that my account was transferred over to collection the problem is I signed up for Massage Therapy then canceled my account in a timly manner because then the school told me that I would have to move south just to complete my courses with US Career Institute and I called them and they will not even talk to me ( US Career Institute) they told me to call the collection agency and now the collection agency will not even listen to me. I believe now that I was ripped off and now suppolsy I own them $161.50 for a change that I did cancel my account in a timely manner and person I did it with did not put in on record in time. . Im very upset now I'm having several mental problems from this and the collection agency is calling me a lair. Im not ok with this.

Desired Settlement: A letter from head of the school with a apology and this account dismissed from collections.

Business Response: Case # ******** Ms ******* *** **** enrolled in the Massage Program on 2/24/2011. On 4/12/2012, notes on Ms ****** school records indicate she contacted the school regarding clinical training. She indicated she would not be coming to Colorado to attend the training as outlined in her course information. She wanted to cancel her enrollment which we did on 4/12/2012. Ms **** was informed the cancel balance was $161.50 and notes on the account indicated she would make payments to until she satisfied the cancel agreement. No payments were made as discussed and after several unsuccessful attempts to collect payment her account was sent to outside collection efforts on 7/27/2012. According to the enrollment agreement Ms **** does owe $161.50 from her enrollment in 2011. In response to this complaint, I am going to make an exception and waive the balance due of $161.50 and ask to have her account removed from collection efforts. Please allow up to 30 days for collection efforts to discontinue. The account is cancelled and no payments are due.

Thank you,
***** *********
Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

******* ****

5/12/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Hi, I went to a seminar on Thursday April 23, 2015. I signed up for the classes that night. I was told I had a 7 day grace period where I could change my mind and be refunded my money. The next day Friday april 24, 2015 I decided that the program wasn't right for me. I had called in to cancel the program. They told me to call back when everything was faxed over to them so they could enter in my information in their system. I called back that day to cancel again. The lady told me since I had written a check and had specificly said on my contract not to take money out til Monday April 27, 2015 that it shouldn't take out at all. I find out that they indeed took the money out when I had canceled three days before they should have taken out. I call today April 29, 2015 to ask why they had taken out the money and she couldn't give me a straight answer. She told me it will take up to 30 days for a refund. I'm very upset that they charged me for something I had canceled prior to my money even suppose to be taken out. I hope that they refund my money and that they don't continue to charge me for something I am not using.

Desired Settlement: I hope to be refunded my 75 dollars. I hope to not be charged by this company anymore. I hope that others don't have to suffer from this company.

Business Response: Thank you for the opportunity to respond to Case # ********.
Ms ****** enrolled on 4/22/15, with a post-dated check for April 27th.
At the time the enrollment was entered in the computer system, the check was
entered into our data system to pull on April 27th but the account was
not noted it had a post-dated check for the 27th. In the meantime, Ms
****** called to cancel her program within the review period and her account
was cancelled on 4/23/15, with our student services representative ****** ****
who mentions to Ms ****** there is not a payment showing on her account which
on the 23rd which it did not show because of the post-dated check. The
post-dated payment went thru on April 27th in our data system. Ms
****** contacted student services on April 29, regarding the process payment.  
Our student services representative explained the
refund check has been requested and once the money clears which takes about 2
weeks to process she will see the refund on her account. This account situation
resulted from a timing issue and Ms ******** account is cancelled and a refund
request has been issued.

I have made an exception today and have issued the refund to
process before the two week holding period. It will take up to 3-5 days before
the e-check funds will show $75.00 refunded on Ms ******** bank account.  

Thank you,
***** *********
Director of Student Services

5/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I saw an ad in my local newspaper about a seminar for a Health Document Specialist program. I attended the seminar and was immediately interested because I could work from home and make a great income. I was led to believe that I could go directly to work once I completed the training and received my certification.After completing 2 of the 5 training courses, I ordered my third course still excited about my future. That is, until I read Chapter 1 of the third course. This chapter informs you about testing and certification through the various medical associations. I was confused to say the least. I thought this course was supposed to give me everything I needed!After reading the chapter I learned that you had to have at least 2 years of training before you can even test for certification. I sent a message to my instructor asking about this. She answered that this course gives you a certificate of completion and counts as 1 year of experience. She then stated that I would have to volunteer or shadow at a hospital or urgent care center to get the other year of experience required for testing.I was extremely upset. I am a single woman that was looking for immediate employment after I completed this course. I was completing the course in record time. I explained to them that this was not acceptable. I live in a very small community with no urgent care centers and 1 hospital and would not be able to get the required additional year.They offered no solutions to my problem and just kept telling me that I needed to complete the course. I continued to tell them that I felt mislead by the program. I told them that if they were not trying to mislead me, why did they put this chapter in lesson 3 after I owed them $1000. I said if they were not trying to hide anything why wasn't this information in chapter 1 of the course so that I would know exactly what I would have to do in addition to this course.I suspect that many students don't realize this until they are in debt to the company. I would no I noticed an ad in my newspaper offering the course again. But the ad had an asterisk at the bottom. Next to it said WITH experience, This information was not in the ad when I signed up. Nor was it mentioned in the seminar.I sure hope that other people who come across this program don't end up in my situation. Out of money and still no work from home job and no income.

Desired Settlement: My money back or to have the remaining balance erased.

Business Response:  Ms ******** enrolled in the Healthcare Documentation Specialist Program, which includes 4 different
career opportunities. A graduate can work as a biller, coder, transcriptionist
or healthcare document specialist. Graduates receive a certificate of
completion for their training as outlined in the school catalog. It is up to
the graduate if they wish to pursue national certification beyond the career
training AHP offers. In the Coding portion of the training, the school informs
the student of the opportunities for national certification. The other careers
taught in the Healthcare Documentation Specialist program national
certification is not as recognized by employers. We strive to provide our
students with as much information as possible regarding the healthcare field.
Once a student graduates they have multiple options for employment and our
graduate services department will equip the grad with tools to market their new
skills.

After taking into consideration Ms ******** request, I will
cancel her program at the amount paid-to-date and waive the balance due of
$783.00. No more assignments or payments will be due as of today, April 30,
2015.

We wish Ms ******** the very best in her future endeavors.

Thanks,
***** *********
Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

******* ********

4/30/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Last January I had started doing the medical billing course through At-Home Professions. It stated that once you had completed the course and get your certification that you could do this profession at home. That was all a lie you can't get a job with this at home. Not only that all the software and books they have you using are at least 6 years out of date and the software as well. I have tried getting a job using this and no medical offices notice this certification and not only that they have become more high tech and don't even use the kind of software that you are trained on while going to school. So there for I have already paid them 1200.00 dollars and still owe 2000.00. I refuse to pay them for there scamming bull crap. They are nothing but phonies and if its necessary I will go as far as filing a law suit, but i would rather them stop charging my card and lets just be done with this.

Desired Settlement: I really would just like them to stop charging the card and just disregard the 2000.00 that I owe but believe me a refund of 1200.00 would be great too

Business Response: Thank you for the opportunity to respond to Case ********.
Ms ******** enrolled in the Healthcare Documentation Program on 2/3/14. She has
completed 32 out of 42 assignments; the last quiz she submitted was on
10/31/14. The notes on Ms ******** account indicate she phoned on 8/19/14 with
questions regarding Quiz 30 and then on 4/3/15 and 4/27/15 regarding payments.

The course offers 3 different career options in one program –
Billing, Coding and Transcription. Our graduates will receive a certificate of
completion as stated in the course outline and school catalog. Our curriculum
is continually reviewed by experts in the field to ensure we are teaching
current material. There is multiple software programs used in the field of
billing and we give our students the opportunity to experience a billing
program so they can become familiar to the electronic billing process.

Gaining national certification is up to the student. May job
opportunities within the 3 different careers do not require national
certification for employment.

After review of Ms ********* complaint, I am going to cancel
her enrollment, waive the balance due on the account of $1,945.00. No more
payments or assignments will need to be submitted, the account is closed as of
today 4/30/15.

Thank you,
***** *********
Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

****** ********

4/27/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I registered for an online coding and billing certification and after eleven days and a great number of passwords I still could Not login to my account, class, or any needed part. Then after calling for 3 days and waiting on hold for over 20mins. I was told I owe them $103.00 in addition to the $98.00 down payment that I will Not get back.

Desired Settlement: I paid $98.00 to start class, I never could login, so after 11 days of headaches I would like a full refund.

Business Response: Thank you for the opportunity to respond to Case #********.

Ms ************ enrolled in the Medical Coding and Billing Online Program on
3/31/15. On 4/3/15, we received an email from the student having trouble with
password. We responded with the link for password and provided our IT helpdesk
phone number. On 4/10/15, Ms *****-******* had a conversation with a student
services representative regarding cancellation, however, at that time Ms ***** –
******* indicated she did not want to cancel. On 4/15/15, received email
confirmation Ms *****-******* had access to the learning platform for the
online classes. It appears several attempts were made to resolve the issue and
the account was not cancelled per the student request.

As a result of this complaint, I will make an exception and
cancel Ms ************** account, waive the balance due and refund the $98.00
paid toward tuition. No more action is required and account is closed. Please
allow up to 30 days for refund to be processed.

We wish Ms *****-******* the best of luck in her future
endeavors.

Thank you,
***** *********
Director of Student Services


3/16/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Before joining Us Career institute I spoke with a customer service representative. I wanted to be sure that after I graduated I would have all the credentials needed to find a part time job. Whether at an office or from home. I was reassured more than once that I would have everything I need to go out into the workforce. I was excited and after discussing with my husband enrolled in the US Career Institute online courses for medical billing and coding. Halfway through the coarse I was starting to feel a little nervous as I was job surfing online and noticed all the coding jobs required a state certification, not just a certificate from an online school. I contacted my instructed who ensured me everything would be fine and I would probably have a better chance finding employment after finishing this coarse. 8 months later I passed and was super excited. When my certificate arrived I filled out dozens of resumes and even went to temp services. After months of searching no one will hire me without experience. And was basically told my certificate was useless. I spoke with two different guidance counselor who both advised the only help I would receive from them was on how to start my own at home business. I made this clear on my initial call before paying and again mid way through the course that I was not interested in my own business and looking for outside employment. Now this is the only help I am being offered. Not employment guarantee. I am extremely disappointed in the dishonestly I received.

Desired Settlement: I would like an apology and a full refund.

Business Response: Thank you for the opportunity to respond to Complaint ********. Ms ***** enrolled 10/24/13 and graduated 6/27/14. Ms ***** signed up for the Success Promise Program but didn't sign up for class. It wasn't until 1/20/15 that Ms ***** inquired about taking advantage of the program. It has been over a year since she graduated and is no longer eligible to participate. ***, our graduate counselor, spoke with Ms ***** on 1/19/15, and Ms ***** mentioned in conversation she was not ready to quit her full-time job and only wanted to work 10 hours a week doing billing. The counselor suggested she review the Career Starter Book, email a sample of her resume and cover letter for review. According to the student refund policy outlined in the school catalog and on the enrollment agreement, it states once a student completes the program they are responsible for the full tuition. Ms ***** graduated 6/27/14. Ms ***** has two skills Billing and Coding which she has not worked with our graduate services department to develop a marketing plan.
I would encourage Ms ***** to submit her resume, cover letter and the businesses she is marketing to the graduate services department for assistance. Also the availability to work limited hours make take longer to find employment opportunities.

Ms *****, is not eligible for a refund, however, our graduate services department will be available to assist her. We do not offer job placement which is outlined in the school catalog under "Graduate Services."

We wish Ms ***** the best of luck in her future endeavors.

Thank you,
***** *********
Director of Student Services

Consumer Response: Complaint: ********

I am rejecting this response because:

Thank You for your response.  
You failed to mention I spoke to your career counselors in July of 2014.  Seeking help after graduation. 
You also failed to mention when speaking to the counslor in January - I asked about part time work at a hospital in coding.  That I was informed the certificate is useless at a hospital.  A medical and coding certificate not good a hospital???  
You avoided the main questions....   
The initial call - inquiry about your school; all these questions were asked, and was guaranteed I would be able to find employment.  The question was asked - would I need a state certification - once again I was insured this certificate was all I need to start my new career.  The question was asked why are you $16,000 cheaper than other schools.  Once again this certificate is all I need.

You also avoided the MARKET MY SELF -  question.  Your counselors offered help in marketing myself and seeking work as an independent contractor for my at home business.  I was told once again I can find employment, not market myself as a contractor without the proper state licensing.
You avoided the conversation with the instructor mid way through the course questing my hire ability.  And wanting to seek part time work.  And I was told "you will be fine and it will probably be easier for me to find a job"
Now you are saying part time will take longer?
You keep referring to your school catalog and handbook.  Once again these questions were all asked on the phone - initial call , during the course  and after completion.
So what I am gathering from you is that you it is ok for your staff to be " less" than honest and contradict what is in your handbook?
It is ok to alter the truth to keep someone enrolled until the course is finished?  Its ok to say what consumers want to hear just to get them in the door?
People put their trust into you.  That you will make good on what promise.  That when your speaking to the staff they are telling you nothing but 100% truth not whatever is feasible to get your credit card number.
I am still wanting a 100% refund, not to send my resume to your counselor to help me market myself as a at home contractor,




Regards,

******** *****

Business Response: After review, U.S.Career Institute will waive the remaining balance due on Ms *****'s account of $1003.00. I have cancelled Ms *****'s account, no payments are due as of today, March 5, 2015. Ms ***** completed 100% of her studies and the amount paid to date will satisfy her financial obligation for the material, instruction and administration of her account. The amount due will be credited to a zero balance. No further action is required on Ms *****'s account.

We wish Ms ***** the best of luck in her future endeavors.

***** *********
Director of Student Services

3/2/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had no problem with the institute in the beginning, in fact, it seemed to be a very simple course and I was surprised that there were not more people going to school for the same thing. I then was put in contact with an individual that had also done course work through this company and could not find employment afterwards due to employers in the area realized that students with this institute were not properly prepared or trained. The course work was dated and contact with instructors was either never returned or returned with incomplete information. When I cancelled my account,, I advised the representative that I would be pursuing my education with my local community college. They were very pleasant and helpful, and stated that nothing further was needed from me. Now, many years later, I am in the process of buying a home and requested my credit report. That is when I find that there is an account with this institute in collections in the amount of $1,239. I find this very upsetting since I was advised I owed nothing more and parted the institute with well wishes from their representative. I have never been contacted by this company by mail or phone (phone number is still the same as it was when I attended) regarding this balance and find it amazing that they just sent me to collections without any notification.

Desired Settlement: I would like the account removed from collections and the balanced adjusted to zero.

Business Response: The account for ***** ****** was set up on 3/4/07, she completed 20 out of 23 assignments of her Medical Billing and Claims course. The last assignment she submitted was on 8/17/07. The notes on Ms ****** account do not have mention to cancel her course. The notes on her account read, on 6/7/07 to turn off automatic payments, which we did and the school gave her a grace period to catch up her payments. On 8/7/07, Ms ****** asked if she could submit her Quiz 19 by phone and the answer was she needed to mail in the quiz due to the detail of the information.

Ms ****** went late in payments and letters started going out, 6/27/07, 8/28/07, 9/28/07. 10/5/07 and after unsuccessful attempts to collect past due tuition her account was transferred to an outside collection agency on 2/12/09. The account has been with the collection agency for 5 years, Ms ****** will need to contact ****, at ************ to make payoff arrangements and get her account removed from collection efforts.

Thank you,
***** *********
Director of Student Services

2/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: When I signed up with At Home Professions it was because they promised to provide all books, software, and training needed to become a medical transcriptionist. I attended a seminar in *******, **** where a representative promoted their school and at home training. We were promised At Home Professions would provide everything we needed to be fully trained and we would be immediately available for jobs in this field once training was completed through their school.I have since found out they don't and cannot deliver on that promise. The software provide is from he year 2000 and so outdated is won't work on todays computers. And is defiantly NOT the software most medical facilities use today.Also as of January last year they stopped providing the books and said we had to complete all courses online with online reference materials. Their price didn't change but books were no longer included. Also they neglected to inform us at the seminar that once we finish their training we would only be considered entry level and would have to actually get several years more experience and training to actually be considered employable.Their training is so poor that when we apply for accreditation we are unable to complete basic tests because it is material they either didn't cover or it wasn't taught to use correctly.The money I spent was wasted on the worthless 'training'. I didn't get what was promised. Even though I was on their dean's list the 'training' I received was really useless in perusing a career in this field.

Desired Settlement: I am seeking a refund of the money I have already paid them $851.00. And would like them investigated so no one else is sucked in as I was.

Business Response: Thank you for the opportunity to respond to ******
**********, # ********. Ms. ********** enrolled in the online “Healthcare
Document Specialist” program on 6/27/13. She completed 16 quizzes online and
ordered 3 of the 5 courses. The last payment on Ms. **********’s account was
8/23/14, after unsuccessful attempts to collect tuition payments; her account
was sent to an outside collection agency on 1/5/15. Ms. ********** is
financially responsible for the courses and assignments she completed, she ordered
Course 3, on 9/17/13. There are no notes on Ms. **********’s account regarding the
textbooks. All of the course material is provided online, CDs and flashcards
are shipped to a student. Beginning, January 2014, the school let students know
all text books were available online or students could purchase a book pack if
they wanted a hard copy book. Students do have access to 100% of what they need
for the course. Software is varied in the workforce so the school has provided
lessons on submitting electronic records to get the students familiar with the
electronic filing process.

Students who graduate get a certificate of completion for the
training they received. The school has taught students for over 30 years, and
many graduates of our programs have gone on to get national certification. Ms.
********** has completed 40% of her studies and has paid $842.98; currently she
owes $767.00 on her tuition balance. After review of Ms. **********’s account, I
will waive the balance due, cancel her account at a zero balance and the amount
paid-to-date will cover the cost for 40% of the program completed. I will
request to remove Ms. **********’s account from the collection agency. Please
allow up to 30 days for collection efforts to stop.

As of today, Ms. **********’s account is cancelled; no more
payments or assignments are due.


Thank you,
***** *********
Director of Student Services

Consumer Response: Complaint: ********

I am rejecting this response because: I want balance due waive and a refund of full costs paid.

Regards,

****** *******

Business Response: Ms. ******* was given a $300 discount, the balance due of $767.00 was waived and her account was removed from the outside collection agency. According to the student policy outlined on the student enrollment agreement and in the school catalog, Ms. ******* is obligated to the percent of the course she completed. Even though Ms ******* owes $767.00 more in tuition, the amount paid on the account has been accepted as payment for material, instruction and account administration for 40% of the program completed. Ms. ******* did not complete her studies or take advantage of the graduate services department to develop marketing techniques for her new career. The school has made an exception and waived $767.00.

All collection efforts will be stopped and please allow up to 30 days for collection efforts to stop from the outside agency.

Thank you,
***** *********
Director of Student Services 

2/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I had signed up for the pharmacy tech course on 12-31-14 with a money order for $49.00. Here it is 17jan 15 and I still have not received any books or payment let along information. I had notified us career last week and they explained to me that they had not received my money as of yet. Yet I had sent it off n dec. They told me too contact money gram walmart too which I did and told them what was going on and too possible cancel the money order #17134684170. This school is doing bad unprofessional business. I have a copy of the money order and the enrollment contract.any help or information would be greatly appreciated. Thank you. I would like too have my money back.

Desired Settlement: Would like too have my $49.00 refunded

Business Response: Thank you for the opportunity to respond to Case #********, Mr. *****. On 1/20/15, Mr ***** spoke with a student services representative who explained we were unable to accept his enrollment into the Pharmacy Tech program due to his delinquent account in the Office Administration program. We explained to Mr. ***** his money order was returned 1/21/15, please allow up to 7-10 days for the check to arrive back to him.

This should be resolved and the money order returned to Mr. ***** with a letter of explanation.

Thank you,
***** *********
Director of Student Services

1/16/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The school told me that I would be able to sit for the CNA exam, once I completed there program for PCT. I was 1 test away from completing and I found out that the school does not give internship referals for clinical hours, which are required to sit for the exam. I was never told clinical hours in a nursing home was required to take the exam, this is NOT part of their program and they do not assist in getting you in a nursing home to get clinical hours. Thus I am not able to sit for the CNA exam soley on their program, I would need to find a nursing home myself and do clinical hours in addition. This was never explained to me , their information packet does not explain this. I only found out then I was getting close to the program ending and called. This is misleading and unethical, to make a student believe and have them spend their money on an education, however to withhold an very important step to become certified with the state and lead the student to believe they can take the exam is false. I want my money back, because I will not be able to be a PCT at the end of the program, as they stated that I would be getting for my money.

Desired Settlement: I would like my balance removed, this removed from my credit report, and pulled back from the agency. I would also like a refund, on the money I did pay. Due to this misleading and unethical business tactic.

Business Response: Thank you for the opportunity to respond to this complaint.
Ms. ***** enrolled via U.S. Career website on 10/21/13. Ms. ***** did not speak
to one of our Admission’s representatives. Information is provided on the website
about Patient Care Technician. The website does not state graduates can sit for
the Certified Nursing Exam as an outcome of U.S. Career Institute training. Our
program does not require clinical hours or internships to graduate nor does the
website state we offer placement. Ms. ***** had two payments decline on
11/21/13 and on 12/23/13. She is currently now 12 payments behind in tuition. The
only phone conversations noted on Ms. ******* account was on 10/28/13 regarding
student login to her account. There was an email on 12/5/13 regarding past due
payments. There are no conversations on Ms. ******* school records regarding CNA
certification.  Ms. ***** completed 88%
of her course and according to the enrollment agreement and school catalog, “If
the student has not completed the program in 12 months, the school is entitled
to the full tuition and no refund will be issued.” Ms. ***** enrolled on
10/21/13 after multiple attempts to collect tuition payments Ms. *******
account was moved an outside collection agency on 4/25/14.

According to policy Ms. ***** is responsible for $1,121.00
in tuition, I will make an exception and cancel Ms. ******* account at amount
paid and waive the balance due of $1,121.00. I will also request to remove her
account from collections. Please allow up to 30 days for collection efforts to
stop.

We wish Ms. ***** the best of luck in her future endeavors.

Thank you,

***** *********

Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me. However, I do have a recorded call where a representative did tell me this, so the company may not have notated this, however it did occur.  Being they are waiving my balance, and removing from collections, I will need this removed from my credit report as well.

Regards,

***** *****

12/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had enrolled into a Personal Trainers Certification course with this company. I received the first course with no problem. I completed the course and faxed my tests back to them. I never received any other course from the company. After several calls trying to find out why I haven’t received any other course, they replied that they got returned to them. They verified my information with me and told me that they would send the course out again. I never received any other course or letters from them. I called and finally cancelled the course. I just pulled my credit report to qualify for a VA Home Loan and discovered that they had put my account into collections. I called the school student services to which I was informed that they do not have me cancelling my course but they do see that I called and complained that I did not receive any other study material. When I asked them to remove me from collections, they replied that I have to pay for the course they cannot get to me.

Desired Settlement: I want them to remove my account from collections.

Business Response: Thank you for the opportunity to respond to Case #********. Mr. **** enrolled in the Personal Trainer course on 1/27/13, he completed 5 quizzes and his **** quiz was submitted on 3/4/13. Mr **** paid one payment of $5.00, on 1/27/13. He made no other payments on his account and his account was referred to an outside collection agency on 9/6/13. The first call recorded on Mr. ****'s school records are 12/12/14. There is no mention of cancelling his account before 12/12/14. As of today, as outlined in the school catalog and on the enrollment agreement, after 12 months of enrollment the student is responsible for 100% of the tuition and must pay the remaining tuition balance of $898.50. If we were to cancel the account today, Mr **** has completed 23% of his studies and is responsible for $345.75 tuition to cover the portion of the course completed. If Mr **** wants to keep his account active, he will owe $898.50 for the course.

I will go ahead and cancel the account today 12/17/2014, and once we receive the $345.75 payment to cover the portion of studies and administration costs to date to cancel the course, I will request Mr. ****'s account be removed from the collection efforts. I will note his account once payment has been receive to note financial obligation has been met and remove from collections.

Thank you,
***** *********
Director of Student Services


Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is not really a fair one. I spoke with two people who had confirmed that I had called to see where my courses were, and also confirmed that they had problems sending them out to me. Why would I not cancel the service? However, I have more important things to do with my time then fight over he said she said ****. I can make payments towards the agreed amount of $345.75 and to have it taking off my credit. Please send me details where I should send payments. I would like to thank everyone involved in helping me clear this matter. Have a great Holiday Season. 

Regards,

****** ****

12/16/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up to take a course on medical billing with U.S. Career Institute on the understanding that if I did not find a job within 6 months my tuition would be refunded. I completed the course well. Then, they insisted that I had to complete another course, their "Success Program", which took much more work than the course and had weekly deadlines. I was half-way through the Success Program when I received an e-mail saying that I had missed an assignment (I had not), and that the refund after 6 months part of their advertisement no longer applied to me. They immediately shut me out of their website so that I could not verify their claim. I believe I have been scammed.

Desired Settlement: I want them to refund my tuition as promised when I signed up for the course, as I was not allowed to finish by their actions. I would not have signed up for their course without the promise of a refund of the cost of the course if I could not find a job within 6 months, but they shut me out of their website half-way through another course, their "Success Program," with no way to get back into the website.

Business Response: The U.S. Career Institute Success Promise is an optional free program to our students who want to enhance their marketing techniques for career opportunities. The student signs up for the program on their own if they want to choose this option. The information on our website and on the student site explains the program outline. The Success Promise outline clearly states the student's must adhere to the following steps to be eligible for a refund:

Sign up within 30 days of enrollment to the school
Graduate within 12 months or less from enrollment date. Must have a final GPA of 85%
Pay 50% of tuition and remain current in payments before starting Development Strategies Course of the Success Promise
Complete ALL weekly Success Promise assignments by scheduled due date.
The outline also states a student will be dismissed from the Success Promise if you miss a weekly assignment, or become late in payments.

MS ***** enrolled on 7/7/14, in the Medical Claims & Billing program and also signed up for the optional Success Promise on 7/7/14. MS ***** completed her class on 8/1/14, then started the Success Promise Program. MS ***** missed her weekly assignment in Week 3 of the program and was dismissed on 9/15/14 due to her missed assignment. MS ***** is not eligible for a refund as she did not meet the Success Promise program requirements.

Our graduate services department is still available to MS *****, if she would like assistance on marketing her new skill.

We wish MS ***** the best of luck in her future endeavors.

Thank you,
***** *********
Director of Student Services

Consumer Response: Complaint: ********

I am rejecting this response because:  I was unable to verify their claim that I missed the assignment.  I worked very hard on the success program and do not think that I missed the assignment, but I was shut out of the website before I could verify and see what they say I had missed. 

Regards,

**** *****

Business Response: Ms ***** submitted Assignment 1 on August 23, 2014 at 9:51
am, and received a grade of 80%. Ms ***** submitted Assignment 2 on September
10, 2014 at 1:15 pm, and received a grade of 100. Assignment 3 was due on
September 14, 2014 and was not received.  Ms *****’s instructor dismissed her on
September 15, 2014 from the Success Promise. Because of the dismissal Ms *****
is not eligible for a refund or further participation in the program.

Thanks,
***** *********
Director of Student Services

Consumer Response: Complaint: ********

I am rejecting this response because:  I did assignment 3.  If you did not receive it, that must be due to a glitch in your system.  I worked for many hours on assignment 3 to keep up with the program as required.  I do not understand why you would say you did not receive it. 

Regards,

**** *****

Business Response: Quiz 2 was submitted on Wednesday, September 10, at 1:15 pm.
No other assignments were submitted and the deadline was Sunday, September 14.
On Monday, September 15, 2014 the success promise login was closed and not
before. I will make an exception in this case and cancel Ms *****’s
Medical Billing account and waive the balance due of $522.50. No more payments
are due on the account and the amount paid to date will satisfy Ms *****’s
financial obligation to the school.

Thank you,
***** *********
Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

**** *****

12/16/2014 Advertising/Sales Issues | Complaint Details Unavailable
12/4/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: US Career Institute says they are an accredited education provider and it is not. Which means that me getting a job here in Michigan was not likely with their credentials. How do I know this, because I was in the process of starting with a Dr. Office to get on the job training while I was going through there MEDICAL BILLING SPECIALIST COURSE. Unfortunately, I was told by the Dr. Office that this Medical Billing course did not have the correct training materials for the new laws that started in January 2014 for the New Medical Insurance Laws. When I called and complained about this, the response received was; that US Career Institute was not going to reprint new materials for the laws and that it would not be in there best interest. Since, having to reprint and get the new material would lose the company a lot of money. I asked how do you expect me to learn the new laws and be certified for it? The Representative said to me that I would end up learning it in the field. I asked for a refund and was told that I was responsible for the amount owing $697.00. I feel that their practices are not in my best interest, since clearly the program was not complete. I think they are taking advantage of people and don't feel they are in the right.My decision to not pay them was because of there program lacking an important part of the certification and missing important data for being a Biller. This is not proper practice. I would like them to credit me for this and fix my credit report.Thank you,*** *******

Desired Settlement: Just credit the account as satisfied and remove the derogatory mark on my credit report.Total is $697.00

Business Response: ***** *** *** *** *********** ** ******* ** ********* ********** **** ****** ********* ** ********** ******* *** **** ********* ********* ******** ********* *** *** ****** *** ****** ** ***************************

The Medical Claims and Billing program teaches the process
to complete a claim form and submit the form to the insurance company. The
billing process is the same even as we navigate through healthcare laws. The
program provides training and a certificate of completion for Medical Claims
and Billing. Certification through a national organization is up to the student
if they want to pursue the next step. Often times the certifying agency
recommends working in the field before sitting for a certification exam.
Because national certification is optional many of our graduates choose to find
work first.

MS ******* enrolled on 9/16/13 and has completed 5 quizzes. MS
******* is delinquent in payments and her account was transferred to an outside
collection agency after several unsuccessful attempts to collect payments. Per the
enrollment agreement and the school catalog, after one year from enrollment the
student is obligated to the full tuition. MS ******* owes $697.00 toward her tuition;
she has received $434.00 in discounts and has paid $206.00. I will make an
exception and waive the balance due of $697.00 and ask to have MS *******’s
account removed from collections. I will cancel her account at the amount paid.
As of today, November 21, 2014, no further payments will be due and no more
assignments will need submitted. Please allow up to 30 days for collections
efforts to stop.

We wish MS ******* the best of luck in her future endeavors.

Thank you,

***** *********
Director of Student Services

11/14/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: MY COMPLAINT IS FALSE ADVERTISING AND DENYING ME THE RIGHT TO STAY IN A COURSE THAT I PAID AND AM STILL PAYING FOR. I enrolled in the Medical Coding and Billing Course with USCI. They have a career success program that guarantees that you the student take a course and within 6 months of your "certification" if you do not have a job they give you your money back. With this particular guarantee, the student must take the GE200 course and meet certain criteria and meet certain deadlines with assignments. I understand that most people take this course to ensure the refund option will be there. I was taking it to further my education. I missed an assignment unintentionally and they kicked me out of the course via email. I emailed two different instructors notifying them that it was a mistake and they said that I couldn't get back into the course. I also called to speak to someone about the matter and was told I would get a call back. I also noted in my email that I was not interested in the refund. I also offered that I would sign a waiver stating that I was not interested in the refund and I would not hold anyone accountable should I not be able to get a job. I want to be clear. I do not have buyer's remorse. I feel the medical coding and billing course was extremely helpful and informational. I am lodging this complaint because they expect my payment in full for their services, yet they are denying me the right to get their full services because I missed one assignment by accident. They are supposed to be an institution that helps people not one that is clearly more worried about whether or not they can legally deny me a refund. I also believe that when they say "certification" in their advertisements they should make it clear of what that means. In medical coding and billing it is required by most employers that their employees be certified with a coding organization. I asked the sales representative if they were going to help me obtain my certification and she said "Yes." The people they advertise to should know that they mean that USCI will send you a paper certificate stating that the course has been completed.

Desired Settlement: I want to get what I paid quite a bit of money for. The career development course is important to me. I am also willing to sign a waiver that I will not ask for a refund I just want to be able to take the course. I don't care about the self paced career development packet I will use it but I want this course. I AM PAYING FOR IT SO I WANT IT. I did not want to have to go through the BBB, but it is apparently the only way I will be taken seriously.

Business Response: Thank you for the opportunity to respond to Case #******** ***** ********. On 12/2/13, Ms ******** enrolled in the Medical Billing and Coding Program and spoke with our Admissions representative, **** *, in listening to the recorded call **** explains the Success Promise Program. Their are no additional charges to a student who signs up for the Success Promise program. It is an optional program and it clearly states in the Success Promise Outline to qualify you have to, "Complete all weekly activities in your Success Promise program and remain current in your payments." It also reads, "If you miss a weekly activity/assignment at any point during the Success Promise program or become late in your payments, you will be dismissed from the program and will no longer be eligible for a refund. Ms ******** missed her Assignment 2 and was dismissed from the program on 10/20/14. Ms ******** completed her course and was issued her career certificate on 9/8/14. As stated in the school catalog and on the website, the school offers a career certificate of completion. We do not state you will receive a 'certification" from a national agency. Some students wish to pursue national certification on their own once they have completed their training and/or worked in the field for a while.

No additional tuition was charged for the Success Promise, the promise is optional and free, if a student enrolls in the program they commit to the guidelines when they sign up. It is an agreement between the student and the school. Ms ******** was dismissed from the program due to a missed assignment. Ms ******** graduated from her Medical Billing and Coding program on 9/8/14 and received her graduate certificate. Ms ******** is eligible to spend time working with our graduate counselors to assist her with her marketing techniques. The graduate counseling is available for life-time assistance.

Thank you,
***** *********
Director of Student Services

Consumer Response: Complaint: ********

I am rejecting this response because: while I understand that I was dismissed from the course, I should still have the right to access the information. It was included with enrollment plan. Be it free or optional, I should have the right to any and all information that was included in the course that I and USCI agreed upon. I do not understand why it is so difficult for someone there to send the PDF documents that pertain to the GE200 course. I am amazed that no one there can just simply handle this request. All I want is the information from the course. I in know way, want a refund. I CLEARLY STATED THAT I WOULD SIGN A WAIVER RELINQUISHING MY RIGHTS TO A REFUND. I JUST WANT THE INFORMATION FROM THE COURSE. I keep getting the same standardized and clearly practiced answer from USCI regarding the career promise program and how the course is optional. I COMPLETELY UNDERSTAND THAT AND ASK THAT INSTEAD THE SAME GENERIC ANSWER, THAT SOMEONE ACTUALLY READ MY REQUEST. When I keep getting the same answer that doesn't specifically answer my question, it demonstrates that no one is taking my request seriously. So again, I my request is:
I wish to be given the information from the GE200 course. I DO NOT wish to be re-instated to the course. I just simply wish to obtain the information from it as it was included with the course I enrolled in and am paying for. As a paying customer, I believe I am entitled to any and all information included in my course. The GE200 course was included with my enrollment and I wish to obtain the information.
 

Regards,         ***** ********


***** ********

Business Response: The Success Promise Program is not included with the Medical
Billing and Coding Program. The enrollment agreement does not list the Success
Promise Program as part of the tuition. The Success Promise is of no charge to
the student. Ms ******** owes the same amount in tuition whether she is
enrolled in the Success Promise or not. The Success Promise program is an
optional program for those students who want to have a more structured plan for
their career strategies. According the the Success Promise outline, the 6 week
online class is facilitated by an HR expert, and then graduates work directly
with our graduate services department contacting employers identified by the
graduate. If after 6 months and the graduate has met every weekly assignment
they are eligible for a refund if they do not find employment as stated in the
program. Ms ******** did not meet all of her weekly assignments so she was
dismissed from the program and is not eligible for a refund. After reviewing
her complaint, I am going to make an exception and send her a Career
Development Strategies book used by our HR specialist. Ms ******** also will
have access to the grad counseling department for assistance.

We wish Ms ******** the very best in her future endeavors.

Thank you,

***** *********
Director of Student Services

Consumer Response: Complaint: ********

I am rejecting this response. How can you say that the program isn't considered a part of the tuition? It is clearly a part of the tuition if a refund of tuition is contingent upon completion of the course. You say I am not technically paying for the career course and that it is included. All you are doing is saying it. The GE200 course it taught by instructors. Basically, the course consist of the student downloading the material and the instructor making sure we complete the assignments. They don't work for free so I imagine my tuition as well as everyone else's  pays for that course whether you say it or not.  I would also like to request an itemized receipt of my tuition.. I want to know exactly where my money is going. When I went to an actual brick and mortar college they had everything broken down when it came to what I was paying for. 

I believe there needs to be some type of restructuring in your success promise program. If the student is dismissed, because USCI is clearly more concerned with whether or not they have to give a refund, then the information should still be available to the student. When one attends other colleges, they use books. They buy the books and if they drop out of the course, they still have the books! You say that The Success Promise Program is for students that want a to have a more structured plan for their strategies. I AM THAT STUDENT and I want the information in the GE200 course. While I appreciate the gesture of "making an exception" and sending me a book, that is not what I asked for. I am once again requesting the information in the GE200 course.

I also understand that I am have the graduate services to utilize. I have been asking for PDF documents from the GE200 course to be sent to me since I was kicked out of the course. It is not an outrageous request, yet somehow, it has become this issue. I have no desire to utilize anything from this institution any longer. I want the GE200 information and that is it. Why would I want to work with an organization that puts people through this over a simple  and completely feasible request?

I will continue to dispute until I either get what is rightfully mine or the BBB determines this issue unresolved.
Also, every response I received says that I do not get a refund. I fully intend on paying for the course. What I owe is what I owe. It will be paid in full. There were certain fields that had to be populated including disputed amounts of money. I will never give USCI or any of its affiliates another penny once my debt is paid. I WILL NOT RECOMMEND USCI TO ANYONE. Please do not "wish me the very best in my future endeavors" either. You don't have my best interest in mind. If USCI and it's affiliates did, I would already have the course information instead of having to waste my time and anyone else's involved. The only reason you are making that statement is because these complaints are publically viewed. Please spare me the false sentiments. Your clearly rehearsed public relations stunts only insult me.

To clarify:
I am requesting the course information from the GE200 course.
I am requesting an itemized receipt of my tuition.
I will pay for my course in full and do not expect a refund. USCI WILL GET THEIR MONEY (sadly the only statement out of this entire argument that will be understood)  

 Thank you for continually wasting my time over such a simple request. I hope whoever reads this will finally snap out of it and just send me the information I requested.

***** ********

Business Response: The textbook that was sent to Ms ******** is the same curriculum the HR specialist uses for the Success Promise Program.

Thank you,
***** *********
Director of Student Services

Consumer Response: Complaint: ********

I am rejecting this response because: I accept the book as it is pretty close to what I asked for. I am still requesting an itemized receipt for my schooling. I want to know exactly where my money is going.

Regards,

***** ********

10/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: When I contacted the company for assistance with the correct program to enter, they directed me one way and upon getting the materials and looking further into the program, I realized that they directed me incorrectly. I contacted them and they said we can do nothing. I was in a course of study that I was interested in. Therefore spending money on something I will never use. I have left numerous calls and received nothing back. Customer service is horrible. They hung up on me more then once. That is just wrong. They also sent my account to collection without sending me a thing that there was still a balance on the account. That is unacceptable.

Desired Settlement: I would like a refund for half of the cost for the program. I did do some of the work but once realized that this was not correct I contacted them and I was hoping they would resolve. I would like to get at least 1/2 of cost back.

Business Response: Thank you for the opportunity to respond to Complaint #********, ******* *****.

Before enrolling over the phone, Ms ***** had several conversations with our admissions representative, **** *, about the Medical Assistant program and then took several weeks to determine if she wanted to enroll in the program. On 7/16/13, Ms ***** did enroll with **** by phone. Ms ***** has completed four quizzes and went late in payments in April and now is 7 months behind in payments. Currently Ms ***** owes a balance of $511.50. Our student protection policy outlined the enrollment agreement for return, cancel or refund is provided to each student when they enroll. This information is also outlined in the student catalog as well.

In reviewing Ms *****'s student records and taking this case into consideration, I will make an exception to cancel the account, no more payments are due and will request to remove the account from collection efforts. The amount of $464.00 paid-to-date will cover the administration of Ms *****'s account. As of today, the account has been cancelled at amount paid, no payments due, no more collection efforts will be required and no assignments will be submitted. Please allow up to 30 days for the collection efforts to discontinue.

We wish Ms ***** the best of luck in her future endeavors.

Thank you,
***** *********
Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

******* *****

9/29/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I had a job as a General Manager and lost that job after the company sold out. I had a six month old baby and as a single mother, I had to work, but at the same time wanted to stay at home with my son. I received a card in the mail about U.S. Career Institute and their Medical Billing and Coding Certificate Program. I was led to believe that I could get my certificate and work from home, which is not at all the case and unfortunately I realized that after I got deeper into the chapters. The books that I paid for to educate myself on this subject had several errors, which is obviously not a good thing for students teaching themselves. I also had an issue and placed a call to the school and the instructor said, "Don't be surprised if no one calls you back to trouble shoot your problem." I went from trucking through the program with "A's" to not wanting to do this at all. I am not a quitter but that was very discouraging. I continued paying for the course while not completing assignments because I felt like there was no point. They charged me for incorrect books and no resolution for student issues when we do have problems. U.S. Career Institute became more active when I was not making payments. They do not work to provide excellent customer service, the instructors are not willing to help the students, and they have lied from day one. Now they have turned my account over to collections and now there is a problem. I have read several of the complaints on this site and it is extremely obvious that this school should not even be operating. There is no customer service aspect at all in this business and several others and I would agree that they are liars. I also asked the same question to the agent from the collection agency about getting caught up, and she said that the account would be transferred back to the school and I could finish my work. I just read a complaint and that is not what happened to another student with the school. With all of these complaints, why is nothing being done about this horrible, deceitful, worthless business? I believe that further action needs to take place with this business and would love to contact all of the other students that were treated the same way.

Desired Settlement: I want all of my money back and I want to be done with this awful school.

Business Response: Thank you for the opportunity to respond to complaint ********. Ms. ******* enrolled in the Medical and Coding program on December 19, 2012. The most recent Quiz 22, was submitted on May 5, 2014. Ms ******* has completed 22 out of 39 quizzes in the program. Beginning March 2014, Ms ******* started receiving correspondence and calls regarding her late payments. After several unsuccessful attempts her account was sent to an outside collection agency. Notes on Ms. ********* account indicate on January 3, 2013, she was concerned about losing unemployment benefits so we sent a letter to Illinois Dept of Employment Security. Other notes on the account indicate she got a job and would make up payments for May. One year after a conversation with an instructor Ms. ******* mentions she is unhappy on 4/22/14. On 4/24/14, the school received a letter and the assistant manager of instruction called Ms. ******* to discuss the concern. Barb, the assistant manager, told Ms. ******* if she has any more concerns to contact her directly for assistance. On 5/14/14, ******, a student services representative, discussed the cancel policy with Ms. *******.

The school is nationally accredited and has served students for over 31 years. We have many graduate testimonials of successful training and career opportunities. After reviewing the notes on Ms. ********* account and review of her complaint it is in the best interest for the school to cancel Ms. ********* account at the amount paid to date and waive the balance due of $1,230.35. I will cancel the account today, August 8th, 2014, request the account be removed from collection efforts (please allow up to 30 days for collection to stop) mark the account paid with financial obligation met. No further assignments or payments are due on the account.

We wish Ms. ******* the best of luck in her future endeavors.
Thank you,
***** *********
Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

******* *******

I do appreciate the efforts that you are making to solve this issue.  I do accept the terms but also still feel that I should get some type of a refund for the money I spent.  I wasted a lot of money on this training to get treated the way that I did and I really do not appreciate it.  I do accept cancelling my account without any further payments needed to be made, but I do feel like a partial refund would also be necessary.  I feel that customer service should be taken very seriously and to have an instructor bluntly say, "Don't be surprised if no one calls you back to troubleshoot your problem," is very disturbing.  I was doing very well when I initially started the program and after that happened and the more I read, I became very discouraged.  I put in a lot of time, effort, and money to get nothing.  I wish I would have read the BBB complaints before I started, but who would have thought that a school where students should feel support from their instructors would perform in this manner.  Again thank you for cancelling the account, but also consider the refund or partial refund that I am fully entitled to because of the poor customer service provided to me.

Business Response: Enrollment was on December 19, 2012 and per the enrollment agreement the school is entitled to 100% of the tuition if a student cancels. The policy is outlined on the enrollment agreement and in the school catalog both provided to Ms *******. The school made an exception cancelling the course well over the 12 month period by waiving the balance due on the account of $1,230.35 and requesting to remove the account from an outside collection agency. The school is nationally accredited through the DETC and we've been teaching students for over 31 years. It is with regret we did not hear about Ms. ********* instructional experience until a year after the event occurred and when we were made aware the school did have the instruction assistant manager reach out to Ms *******. Ms ********* account went late in payments in March 2014 and continued late in payments until we reviewed this complaint and removed her account from collections and waived the balance due on her tuition.

The school has cancelled Ms ********* account, waived the balance due and removed her delinquent account from collection efforts.

We wish Ms ******* the best of luck in her future endeavors.

***** *********
Director of Student Services
   

Consumer Response: Better Business Bureau:

Again, I appreciate the efforts made to solve the problem and I am happy that they have done that, but I still believe that I am entitled to at least a partial refund.  I have read the complaints against the school and it is quite obvious that this school has made many mistakes and has wronged many people.  I wasted a lot of time and money and believe that I am entitled to the partial refund that I am asking for.  Like explained before to the assistant manager, or whom ever they were, I did not want to get the instructor in trouble and I did not want to quit because it is not in my character.  Once I saw that the school was more concerned with the money and not the needs of their students, I decided to speak up for myself.  This whole experience was a complete let down and most businesses give refunds for such horrible customer service.

******* *******

Consumer Response: I sent an email to the BBB about the outcome from my complaint against this school and never received a response. As I have read in my business administration text books I have gathered that when a business is accepting fault or wrong doing, the customer is entitled to being made whole. I have not been made whole and this school has clearly admitted to wrong doing because they cancelled the contract. I am entitled to a cash refund in order to make me whole because without that I am at a loss and I am not the one who committed any torts. You did not provide me with the services advertised for "women who want to work from home" and I received poor customer service from a professor in your school. I have requested a refund several times and you have not responded to my last message in regards to a refund. I even suggested a partial refund which still would not make me whole.

I want a refund for the money I paid towards getting a certificate that I did not receive from this school because their services were below standard and their advertisements were not truthful.

Business Response: Ms ******* filed a complaint on 8/7/14, thru the BBB website, a reply to Ms ******* was posted thru the BBB website one day later on 8/8/14. Ms ********* account was late in payments even though she continued her studies completing 56% of her program. Her account went to an outside collection agency for further efforts to collect the past-due tuition payments. U.S. Career Institute considered Ms. ********* concerns in her original complaint filed 8/7/14 and waived the past-due balance of $1,230.35, the school also requested her account be removed from the collection agency and marked her account cancelled so no more activity would be necessary on the account. On 8/11/14, Ms ******* responded saying, "I have reviewed the response made by the business, and find the resolution is satisfactory to me." Ms ******* thanked U.S. Career for cancelling her course but asked to consider a refund. U.S. Career Institute waived $1,230.35 and did not offer a refund on amount of tuition paid due to the material received, lessons completed and administrations costs to service Ms ********* account.

After receiving the rebuttal on 9/22/14, U.S. Career Institute will make an effort to resolve this case by offering 50% refund of the money paid on the account. A refund of $477 will be issued back to the credit card used to make payments on the account. Please allow up to 30 days for the refund to be processed. The final adjustment is waive balance due of $1,230.35 and issue a refund of $477 on amount paid.

Thanks,
***** *********
Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

******* *******

9/15/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I started with this school in July of 2013. When I started I was told it would cost me $1269 which would include all of the books, small gifts to help get your business started along with a success guaranteed program, which you only qualify for if you complete your course within a year. About half way through my course they switched to paperless books and they decided to go to online textbooks, however, if you still wanted your paperback text book it would cost you $21.50. I called the student services and asked if I would still be receiving my textbooks as I had started this program before they switch and I was told no, they were not grandfathering anyone in everyone would need to pay if they wanted them sent to them. So I payed the extra cost to have them sent to me. On July 20, 2014 I sent in my final assignments to be graded, happy to finally be done with this school and feeling accomplished that I finished on time. I received my assignments back in August. One had a nice message saying "Congratulations on a job well done! Good luck on your future endeavors." The other was marked as an incomplete with a note saying that the "fact sheet" needed to be on its own piece of paper, full sheet, visually appealing to the customer, etc. I was very frustrated as I had thought I was done. So I went back through my assignment to see if I had missed something in the directions regarding the fact sheet needing to be on its own piece of paper/ full sheet and there was nothing in the directions that stated it need to be on its own piece of paper or how long it needed to be or if needed to be "appealing to the customer." I contacted the adviser and wasn't able to talk to her, so I left a message letting her know I was very confused/ frustrated on how this could be marked incomplete as all of the information was there, it just wasn't on its own piece of paper along with letting her know that because it was marked as incomplete I am now no longer eligible for the satisfaction guarantee program. I received a a voice mail a couple days later from her stating that it needs to be on its own sheet of paper and that I should of planned out my time better for things like this to happen and there simply wasn't anything she could do. My question is how was I to know it was suppose to be on its own sheet of paper if it wasn't in the directions? I could understand being marked off a few points, but being marked incomplete? I have since contacted a lawyer who is looking into this situation as well.

Desired Settlement: I would like a full refund from this school as I feel I was cheated, mistreated and taken advantage of. I had read reviews of many schools and this one had the best ratings, however, I would never recommend this school to anyone, they are simply just after your money. At this point I would like to have my money back rather than their certificate.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

****** ********

8/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I am receiving repeated unsolicited robocalls from this business.

Desired Settlement: quit calling

Business Response: Dear * * ********
 
We appreciate your recent correspondence regarding phones calls that
you have received from Career Institute. We can understand your concern;
however, you have sent your complaint to U.S. Career Institute, which is in no
way affiliated with Career Institute. Our office is located in Fort Collins,
Colorado. All phone contacts originate from our Fort Collins location and the
only time U.S. Career Institute will contact a prospective student is after the
initial inquiry was made by the student himself.

As far as we can tell, "Career Institute" is a company
generating leads for schools, and is not a school at all.  
 
If you trace the phone numbers through an online “reverse lookup”
service, such as www.**********.com, you
will be able to view more information about the phone number you received a
call from. Typically cell phones are used for this type of call campaign. 
We generally find that people experiencing this type of issue have completed
some kind of online application or form that unknowingly gave permission for
that company to contact them.

U.S. Career Institute is one of three schools within the company
of Weston Distance Learning, and again, has no affiliation with Career
Institute. Weston Distance Learning has been in business for over 30 years and
is a member of the Better Business Bureau (BBB).  Please feel free to view
information on our schools, accreditation, and courses we offer at www.westondistancelearning.com or at www.uscareerinstitute.com.
 
I hope this information will provide you with a resolution.

Thank you,
***** *********
Director of Student Services

8/11/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I enroll** in a M**ical Billing course from U.S Career Institute and complet** the course on January 9, 2014. I follow** their career guide and did not find a job. They have a written guarantee for a full refund if no job is found in 6 months. I sent a letter asking for the refund and got a response saying I do not meet all the requirements. There are hidden requirements that were not disclos** in the guarantee. This is intentional so the refund does not have to be given. This is a bad business practice. I want a refund of the money paid and a halt to the collection process.

Desired Settlement: Refund of $857 paid.

Business Response: Mr. ****** enroll** in the M**ical Billing program on 9/11/13, he complet** 100% of
the program on 1/6/14. Mr. ****** sign** up for the Success Promise Program. The
program goes through a series of marketing techniques and practice exercises.  Once a student meets all of the criteria as
stat** in the outline they may be eligible for a refund if they do not find
work. The Success Promise guidelines state a student must remain current in payments to be eligible for participation
in the program. On 2/17/14, Mr. ******** account went delinquent and was sent
to an outside collection agency on 6/6/14, after several unsuccessful
attempts to collect payments. Below is what Mr. ****** can review on his
student account regarding the Success Promise…..
*Your current standing
*Your sign**-up for the Success
*Promise SM program on 9/11/2013.
*You have paid at least half of your tuition
* Remain current in payments. You are 161 days late in payments. Your next payment of $483.00 is due on
   8/27/2014.
* You are in collections.
* Have a sign** enrollment agreement
    on file.
Mr. ****** complet** 100% of his studies, receiv** a total
of $529.99 in discounts on his tuition, he has paid $327.00 and has a balance
due of $711.00. Mr. ****** is not eligible for a refund; however, our graduate
counseling representatives are available to Mr. ****** if he would like
assistance on his marketing strategy.

Thank you,
***** *********
Director of Student Services











Consumer Response: Complaint: ********

I am rejecting this response because: The cr**it card I was using was cancell** by my bank in February due to fraudulent activity on it. When the February payment was miss** I receiv** a threatening letter saying late charges were being add**. I do not agree that payments should be current to qualify for the guarantee. This is just a way to get payment and then when the job search is not successful the refund is that much harder to get.

I have been in contact with the Colorado AG office and was told it does not seem right to complete this
Success Promise guarantee as nothing was sent to me in writing about the requirements. You have to go online to see the requirements. Things were not clear about this and the AG agrees. 

Send the refund of the $327 that was paid and stop the collection process.   

I am sending a copy of this response to the AG office.

Regards,

** ******

Business Response: The Success Promise is an optional program a student can enroll in and is no charge to the student. The program outline is list** on the student's account which they can view at any time during their studies or print a page from the account. The program is an intensive marketing class on how to market your new skill. However, due to the circumstances on Mr. ******'s account and regards to his complaint the school will waive the balance due on the account of $711.00 and ask that his account be removed from the collection agency. As of today, I will cancel the account, waive the balance due, and the amount of $327.01 will satisfy the financial obligation for 100% of the material, instruction and administration costs. No more action is required on the account. Please allow up to 30 days for collections efforts to cease.

We wish Mr. ****** the best of luck in his future endeavors.

Thank you,
***** *********
Director of Student Services

Consumer Response: Better Business Bureau:

In the future USCI needs to  be more transparent about the Success Program.  This was mostly hidden unless you go online.  So I am now out the $327 with no good prospects for finding work. I wonder how many other people have had this happen to them.

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

** ******

7/10/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I signed up for a medical coding course I have paid over 1600.00 to this company. The only contact I have ever received is when I was late with a payment. I have contacted several hospital/doctors coding companies and they will not even accept a person to work for them with a certificate from this company. Work from home they boast make 40000 a year but nobody will recognize them as a credible school. I have contacted them for guidance several times only to get transferred to billing to pay off my account. All they want is money and give you nothing in return.

Desired Settlement: I want a full refund. Like I said only contact I have ever gotten is about money they want from me

Business Response: Ms. ****** enrolled in the Medical Coding program on 7/2/12
and continued through Lesson 18, on 9/24/13. During the course of Ms.********
program her account has been late in payments several times and after unsuccessful
attempts to collect the past due tuition, the account was transferred to an
outside collection agency on 6/13/14. U.S. Career Institute has been successful
teaching students for over 31 years. The school is nationally accredited thru
the Distance Education Training Counsel, Washington DC. The school must adhere
to specific guidelines to maintain accreditation.

The school offers graduate support thru our graduate
counseling department at the end of the student’s program and also includes a
Career Starter book on how to market your new skill. The school also offers a
review period upon enrollment to allow the student to determine if the program
is a good fit with no obligation to the school. Ms. ****** did not take
advantage of this review period and continued her studies thru Lesson 18,
9/24/13. On 4/8/14, Ms. ****** spoke with our Student Services department who
offered to work with her on making payment arrangements. Ms. ****** did not
take advantage of this assistance. According to the school catalog and
enrollment agreement under the student protection policy it reads, “If the student
has not completed the program in 12 months, the school is entitled to the full
tuition and no refund will be issued.” Ms. ****** has been actively enrolled in
her Medical Coding program for 24 months and is not eligible for a refund.

After careful review of the student records and
consideration of this complaint, the school will make an exception and waive
the balance due on Ms. ******** account. The balance due of $223.00 will be
waived, a request to remove the account from collections will be issued, and
the account will be cancelled. As of today 7/3/14, the account is cancelled and
all financial obligations are satisfied. Please allow up to 30 days for
collections efforts to stop. No further action is required on the account.

Thank you,

***** *********
Director of Student Services

Consumer Response: Complaint: ********

I am rejecting this response because: was NEVER made aware of this so called feeling out period. Was NEVER made aware of any assistance.  The took my money from the get go and every month.  All I ever received was harassing phone calls.  I tried on several occasions to seek assistance for help with this program and never got any only you are late and I was NOT always late as they put it.  I will gladly ship back ALL the materials received but I want my money back.  I feel they stole over a thousand dollars from not just myself but my husband my daughter and my son and we want it back.  Negative facts are out there about this company from lots of others the took advantage of and were NEVER able to find work. My husband and I should have done more research too many complaints from others they basically stole from.  So for 31 years they have been stealing from people that want to try and better themselves.  I am sorry but how can someone become a medical massage therapist with ZERO hands on training.  As well as a medical assistant or vet technician without any hands on training.  I was actually able to speak to a couple of these individuals and they NEVER found work nor received any assistance from this company to find work as promised when you give them the first payment.  These people will also be filing complaints as well.

Regards,

**** ******

Business Response: In response to Ms. ******’s complaint, the school refers to
the website stating the review period, “Our Money Back Commitment means you
have 5 risk free days to preview your course.” In the school catalog and on the
enrollment agreement, which is provided to each student, it reads under the Student
Protection Policy, “If the student cancel within 5 calendar days after receiving
the materials, the student is entitled to a full refund.”

Ms. ****** questioned how we teach Massage without hands on
training. The Massage Program has 200 clinical hands-on training at our Fort
Collins facility, with certified massage instructors. In fact our massage
graduates are passing the national certification exam higher than the national
average as a result of their training. We also offer assistance through our
graduate referral program where a graduate of our programs, who works in the
field and is willing to speak with our newer graduates on how to get started.

Notes on Ms. ******’s account indicate several
conversations, on 5/14/13 she inquired about the next shipment and we explained
the trigger quiz for the next set of lessons. On 6/4/13, we spoke with Ms.
****** regarding her name change, on 6/13/13 we spoke with her regarding a past
due payment which Ms. ****** said she would pay online, on 4/8/14 we spoke with
her regarding her program and the ICD-10 supplement. Our programs are designed
to study at your own pace and students may contact the student services or instructor
representative as often as needed for assistance.

As mentioned stated in our first response to this complaint,
we have cancelled Ms. ******’s account, waived the balance due of $223.00 and
removed her account from the outside collection agency. No further action is
required on Ms. ******’s account.

Thank you,
***** *********
Director of Student Services

Consumer Response: Complaint: ********

I am rejecting this response because: simply I just want my money back everyone person I have spoken to from many different areas and NONE of them have gotten a job NONE!!! Nor have they received any help as promised.  I was NEVER EVER told of any five day trial they just took took took.   As I stated I want my money back!  I will GLADLY ship ALL back to them.  

Regards,

**** ******

5/28/2014 Problems with Product/Service | Complaint Details Unavailable
5/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: When I cancelled my courses, I did not receive my refund immediately. I received a refund check that was not signed by *** **** President of At Home Professions. Unknowingly, I deposited the check at my bank and now I have overdraft fees. They told me to return the unsigned check and they would issue me another one. But now I have overdraft fees. Is the school liable for my overdraft fees due to a unsigned check?

Desired Settlement: I would like a full refund for my school courses plus pay for my overdraft fees.

Business Response: Thank you for the opportunity to respond to Case # ********. A refund check of $1,497.00 was issued on 4/3/14. The student called on 4/14/14 inquiring about the refund check, our assistant manager *****, let ***** know she would need to allow up to 30 days for check to arrive in the mail. On 4/21/14, ***** called the school and spoke to our student services representative ****, to let us know she tried to cash the check but the bank noticed the check was unsigned and would not cash the check. We have this conversation recorded in our student records. We asked ***** to send the check back to the school and a signed check was returned overnight to ***** on 4/24/14. Because the check was never deposited to use the funds, the school is not responsible for the overdraft fees. A signed check was provided to the student once the situation was brought to our attention.

Thank you,
***** *********
Director of Student Services

4/28/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I enrolled in the Paralegal Certificate course through US Career Institute. I had one last test to send in prior to completing the course. Unfortunately, the firm I was working for at the time laid off all of it's employees. This caused be to be unemployed for some time. I contacted US Career Institute and inquired as to the amount due, which was $296.25. I informed the student service representative that I would make the payment as soon as I could and I updated my mailing address and phone number. I received one bill after I called requesting payment. I was able to call in and make the payment of just recently. When I called in the student services representative told me that my account had been referred to a collection agency and that I would have to contact them to make the payment. I confirmed with her that after the payment was made, I would be able to log back in to my online account and complete my course. She confirmed this with me. I called the credit agency and made the last payment. I called in today to make sure my account was updated so that I could log in and complete my course. I was informed that I would have to take the course over again, I could not pick up where I left off. Additionally, I was told that I would have to repay for the course and that none of the previous payments (over $900) would be applied to my "new" course. The representative i spoke with said that this was a case-by-case "policy". I informed her that there was no documentation about this "policy" and she advised me that this was correct. I have one last test to complete and I am told, only after I make a payment, that I cannot continue the course. If I cannot complete the course and get my certificate, what did I pay for then?

Desired Settlement: I want to be able to complete my course. I should be able to send in my final test and receive my certificate. I am a good student, I completed all of the assignments, I received an A on all of my tests. If I cannot continue the course then I want a refund of all monies paid. I don't feel it is right to take money from the students and then tell them they cannot complete the course and that they have to start all over and pay again.

Business Response: RE: Complaint # ********

Date: 4-15-14

Today, our Student Services Assistant Manager was able to connect with ****** ****** by phone. She to let ****** know that she can submit her last two assignments for grading and to send them to the attention of ******** ******. Once they are graded and she receives a passing final GPA, we will issue her certificate of completion. ****** acknowledged that this incident arose as a result of her delinquent account and was pleased that we were able to satisfactorily resolve her complaint.  

If you need anything further, please let me know.

4/21/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: edJune 20, 2012 I signed up with the medical transcription program.I attended the seminar here in my town but signed up almost two months later when I received a $749 discount letter in the mail on five medical transcription courses. I chose a $55 dollar per month payment plan. Broken down each course was $438 when I purchased it ,and the total cost of the program was 3,039.95 shipping and all. At-home professions promised me that I would find a job in medical transcription an that they had a great support team to help with my work.I always studied and made good grades but I never could hardly ever get anyone on the phone to help me. There were quite a few times instructors who were imptient an had attitude anddidn't seem interested in helping me. February 5, 2014 I decided to cancel seeing that this program is totally not what they claim it to be. A lot of physicians and nurses that I knew told me that they were no longer using medical transcriptionist because all medical records were done electronically then they told me that if I wanted t work at a desk that most hospitals will train me to use medical terminology. Some of the times when I was able to get an instructor on the phone they told me the same thing and that I should keep doing the program and maybe I could work at a desk or a vet. There are no alternatives when I have agreed to pay 3,039.95 to a company to teach me Medical transcription and tell me ill have to do something that would offer me free training. And it is not fair that when I cancled I get over charged, and not refunded for the money I put in for courses I hadn't even ordered yet. In the email that they sent me on behalf of my cancelation fees from feb 5 2014 , there was a broken down view of my owed amount. it has that my course were 599 each , lie it was $438. This company is falsely advertising and promising people a job n a field that they know well Is going extinct.

Desired Settlement: I want all of my money back. for falsely advertising. THe need to quit selling this program... anyone who asks me about it , I will be telling them my experience. I don't want this to affect my credit and I don't want collelctions calling my house.

Business Response: In response to Case #******* ****** **********. I have reviewed the records and Ms ********** ordered 3 courses of the medical transcrition and editing program. The packs are not autmatically shipped the student must request shipment of the course material. Ms ********** is obligated to 43% of her studies according to the Student Protection policy outlined on the enrollment agreement and in the school catalog. At- Home Professions has successfully taught transcription for over 30 years, is accredited and continues to have successful graduates find employment. We do offer graduate referrals for our students to talk with who have gone thru the program and are now working or own their own business.

It appears Ms ********** has already contacted the school to cancel her program and according to the school's cancel policy she would owe $455.57 for the material and instruction she received from the school. I will make an exception and waive the balance due of $455.57. The account is now cancelled and no further payments or assignments are due on the account.  

We wish Ms ********** the best of luck in her future endeavors.

Thank you,
***** *********
Director of Student Services

4/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On December 12, 2012, I called the U.S. Career Institute to ask about training in the Medical Billing or Coding field. I informed the representative that I needed a job working from home as I am disabled. The representative said that the Medical Billing field was the best choice if I wanted a job working from home. I signed up for the course and paid in full the $979 tuition fee. I later paid an additional 2 payments of $69 each and one final payment of $122 for software and a book that they told me I would need. I paid a total of $1239.00 and received a check for $50 as part of their incentive program. I am out $1189. I completed the course with a 99% GPA. I signed up for the the success promise and completed the GE-200 course with a GPA of 97.95%. At the end of the GE-200 I had to choose a career path. The details of this career path were not available until I had completed the GE-200. There were only 2 options when choosing the career path: Look for work in an office or start a business. Find a job working from home was not even an option. I made it clear from my very first contact with the U.S. Career Institute that I needed a job working from home as I am disabled. I am not able to drive due to my medications and I am not able to sit for long periods of time. I need to take frequent breaks. I made reference to all of this numerous times during the GE-200 course. We were asked to set goals during this course. My immediate goal was always to find a job working from home that would accommodate my physical limitations. No one ever mentioned that this was not an option. No one ever mentioned starting a business. I emailed student services twice asking for a refund and have yet to hear back from them. I informed the graduate services counselor that I was seeking a refund. She said I was not eligible, but to contact student services. I informed her that I already had, but that they would not even acknowledge my emails sent through their website contact form. While working with Graduate Services after the GE-200 course, the graduate services counselor said that in 15 years she had never seen anyone get a job working from home after completing the medical billing class. My wife already has a home based business and she told me that we could use it for medical billing as there was not time to start a business from scratch while meeting all of the deadlines imposed by graduate services. I continued to meet the deadlines imposed by graduate services and ended up requiring additional medical attention and medication because of the time I was spending on the class. They require a lot of busy work, that doesn't accomplish much. I submitted my assignments on time, yet the graduate services counselor waited to grade my assignments until she was 3 behind. Each assignment had several parts to it. The graduate services counselor then returned those three assignments to me requiring additional work on them. She placed a deadline of less than a week to redo those 3 assignments, plus I would have needed to complete this week's regular assignment. Part of the assignment that I would need to redo, would be to start up a new business as she did not like the slogan (Providing virtual services around the globe) on my wife's current business. She said it would be unprofessional to use my wife's current business to do medical billing. It was at this point that I informed the graduate services counselor that I could not continue the course because there was simply not enough time to start a new business, redo 3 previous lessons and complete the lesson that is currently due which is to research and call 25 businesses, find the hiring manager's name and send out 25 packets including a business card, flyer and letter of introduction. The business card would be for the business that isn't even created yet. One part of the other assignment is to find 200 local medical practices that meets the graduate services counselor's requirements of being a small office with only one or two employees. The graduate services counselor continually stressed local on these businesses. The nearest town to me has only 12,000 people. I searched within 200 miles and was not able to find the required 200 medical facilities that would meet her requirements. Most of the medical facilities in neighboring towns are part of larger networks, and do not meet the requirements of the graduate services counselor. It is unreasonable to expect to find what the graduate services counselor is asking for. It is unreasonable to expect that much work to be done in a week. Further more, I do not feel qualified to start a business in this field with the training that the U.S. Career Institute has provided me. Medical billing companies and medical personnel appear to all be in agreement that there is no chance of getting a job working from home in the medical billing field after taking this class. They also appear to be in agreement that there is no chance that I would be able to effectively service clients IF I could find one that would hire me, based upon the training that I have received from the U.S. Career Institute. I am seeking a full refund because I made it clear from the beginning that I needed a job working from home. The U.S. Career Institute personnel are the ones that told me which course to to take to meet my goal of finding a job working from home. There wasn't even a find a job working from home option when it came time to chooses a career path. The graduate services counselor said that in fifteen years she had not seen anyone get a job working from home doing medical billing after completing this course. The U.S. Career Institute should refund my money in full. I will be happy to return the materials they sent me.

Desired Settlement: The U.S. Career Institute should refund the $1189.00 in full. They did not deliver what I paid for, which was training for a job that I could get hired to do from home.

Business Response: Thank you for the opportunity to respond to Case #*******. I have reviewed all records and notes on ***** ********* account. As of today April 7, 2014, I will cancel the account, refund the money paid of $1,239.00. The account is closed and all monies will be refunded. Please allow up to 30 days before the refund to be processed to the credit card used for payment of the program. No further action is required on the account.

Thank you,
***** *********
Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

***** *******

4/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed with At-Home Professions which falsely advertised an A+ rating with the BBB, even though they aren't even recognized. I had to research to find they were affiliated with Weston Distance Learning and have several other names. They advertised for a Medical Transcription course that they claim is in high demand, you can work from home, and you can earn a lot of money. I have relatives and friends who worked in that field in the past, many years ago and they said it was a good field. I signed up for the course with the understanding that if I made good grades, paid on time, and didn't find a job they would reimburse the full amount of the course. This is not true either. After the course is complete, they require substantial additional schooling to receive any discounts or reimbursements. I found a forum with many people complaining not only about this school but the whole concept of medical transcript, and other schools that offer this course and they are unable to find work.I then began to research and found that if one did get hired, it would be through a school that was accredited with AHDI, which AHP is not. I then called multiple doctors' offices and hospitals to see if any jobs are even available. They said they have all gone to automated systems for transcript. I contacted the school by phone, to request a refund and to drop the school.The man I spoke with said I would have to speak with someone in the graduate department. I received a call back from a woman that was extremely rude, even though it was HER job to try and talk me into continuing the course. She tried to belittle me and say people that can't get a job just don't try hard enough. You need to contact a minimum of 200 places before they even want to talk about a refund. One lady I spoke to about a job at a hospital even felt sorry for me saying she didn't understand why they were advertising that as a HIGH DEMAND JOB. This appears to be a dying field to me NOT high demand as promised.

Desired Settlement: I have paid $805.96 as of 2/28/14. I would like nothing less than a full refund of my $805.96.

Business Response: Thank you for the opportunity to respond to Case #******* ******** *****. When you log-on to the BBB website page and search At-Home Professions, Fort Collins CO, the BBB website directs you to At-Home Professions. To find more info on the business you can click "here" which takes you to the page listing the corporate business, the school and the rating. At-Home Professions is accredited with the DETC (Distance Education Training Counsel, Washington DC) and is approved and regulated by the Texas Workforce Commission, Career Schools and Colleges, Austin, Texas. The field of transcription has several options to search for employment with online services to in-house offices. As with any career training upon graduation time needs to be dedicated to a job search. Ms ***** enrolled in the Medical Transcription and Editing program on 1/23/13 and enrolled in the Success Promise program on 1/25/13. Ms ***** has completed 79% of her program and submitted her most recent Quiz 31 on 2/13/14. She has 15 months to complete her studies to be eligible to participate in the Success Promise Program. The program is no-charge for those students who wish to pursue additional training to learn techniques to market their new skill. We firmly believe in the success of this program working with a Human Resource professional for 6 weeks and then with our graduate counselors that you will find an internship, externship or employment on or before 6 months. If a student has met all of the requirements of the Success Promise Program and unable to find work they are eligible for a refund. I would encourage Ms ***** to finish her studies and get signed up the marketing program class. If she does not want to do the SP program, I would encourage her to complete her studies and focus on the Career Book provided in the last pack of materials in Course 5 that was shipped on 10/17/13 and also talk with our graduate services department on what to do next.

We wish Ms ***** the best of luck,

***** *********
Director of Student Services

 

Consumer Response: ***** ***************************** *** **** ********** ******************************* ***** **** *** *** **** ** **** ** ******** *********** **** ****** *** ********************** ***** ***** ***** ************************* *** ************************ ************************ ***** **** *** *** **** ** **** ** ******** ********* ********

I have not resolved my issue with Weston Distance Learning Inc. They told me to call at least 200 companies to see if any one is hiring. I called many doctors, hospitals and small clinics. All the responses were the same. They all say they do not use medical transcriptionist any longer. I went to the web site the school also told me about ******* and the only job openings are for experienced transcriptionist. I know the success promise is supposed to get you ready to find a job after graduating except when I only get a negative response from all my job searches so far then it doesn't really seem that promising. I have been doing this school for over a year and have invested a lot of time into it. I am a very dedicated person so I would not want to give up this time I have put in for no reason.  The school does not have job placement so at the end I will be doing my own job search as I am now. I really do not see the point in continuing this school. Any help with this situation would be appreciated.

Business Response:

In response to Case ******* ******** ***** - Yes it is correct the school does not guarantee job placement. At-Home Professions is like many other higher education training programs, the school teaches the skills for a new position and it will be up to the graduate to pursue employment. The school does however offer a great program that teaches techniques on how to find a job which Ms ***** is not willing to participate in. As a result of the review Ms ******* school recoreds, I am going to waive the balance due on Ms ******* account in the amount of $1,800.00 and no more payments are due on the account. Ms ***** has completed 79% of her program and the tuition paid to date will cover the material, instruction and administrative costs involved for shipments of 5 courses. No more payments or assignments are due on the account, the account was closed as of today, April 7th, 2014.

We wish Ms ***** the best of luck in her future endeavors.

Thank you, 
***** *********
Director of Student Services 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

******** *****

3/31/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I went to a seminar where I was told the Medical Transcriptionist is in high demand. The doctors are always in need and I could work from home and make up to $50,000 per year. Now that I am $1000. invested and alot of man hours, I am close to being finished. So I call Doctors offices to start looking for a job. I am told by all that I call that Transcriptionist is a thing of the past, and the doctors use computers now, not people. This school we are paying good money to is selling us on an extinct product. I want them to pay my money back that I have already paid them and drop what is owed. My sister and Neice also got into this school on false pretenses. We have let our homes suffer spending all of our time working our jobs, and working on this school, while still trying to get our Wife, Mom, etc duties done, and just to find out we were taken for a ride, and ripped off. Can you help us get our money back from this place? They need to be shut down, they are making a fortune ripping people off with a promise that they cannot provide. Thank you for you time, ***** ********

Desired Settlement: Full refund $1080.96

Business Response:

Thank you for the opportunity to respond to Case #******* ***** ********. On August 10, 2012, Ms ******** enrolled in the Medical Transcription and Editing program and has completed 80% of her progam. Ms ******** enrolled in our Success Promise Program on August 13, 2012. The program is no-charge and optional for those students who wish to pursue additional training to learn techniques to market their new skill. We firmly believe in the success of this program working with a Human Resource professional learning to write resumes, coverletters, etc. then you move on to working with our graduate counselors perfecting interviewing skills, and how to contact employers or transcription services. It is a time sensitive program and the participants must meet the weekly assignments. We expect students to gain an intership, externship or employment before or by the end of 6 months. If the student has met all of the requirements and unable to find work they are eligible for a refund. The guidelines to the Success Promise program indicate a student must complete the Medical Transcription and Editing program in 15 months to be eligible to participate in the Promise program. Ms ******** completed thru Quiz 32 and has to complete thru Quiz 39 to graduate and it's been 19 months since her enrollment date. She is outside of the eligibilty for participation in the Success Promise program. If Ms ******** completes her studies within the next 3-4 months, I will make an exception to start the Success Promise program. She will need to contact *****, assistant manager of student services, to get signed up to start class. ***** can be reached at 8************ **** ****. If Ms ******** chooses not to participate in teh Success Promise program she still may be eligible to work with our graduate counselors on her job search. There are online services and several other options for employment.

I wish Ms ******** the best of luck,

***** *********
Director of Student Services    

Consumer Response: Complaint: *******

I am rejecting this response because: I have written the school asking for them to explain their answer, I haven't heard back from them. They need to explain how I would be able to get a job if doctors and hospitals do not hire. Am I going to be able to get an at home job when I finish school or am I wasting my time. I am taking these classes to get a work from home job. As they said at the seminar. That is the only reason I got into this. Is she saying the jobs come from a service? That's why the doctors and hospitals aren't hiring?

Regards,

***** ********

Business Response:

At-Home Professions provides the training to learn a new skill and a new graduate will need to put in the time and effort to find a new job upon graduation. We do not guarantee a job; however, we do have a great program for those students who meet the specific criteria upon graduation. The Success Promise program is a risk-free program assisting our graduates with their job search. We know if a graduate sticks with the program and completes the marketing strategy program they will have a greater opportunity to find employment. As mentioned in the other response I encourage Ms ******** to enroll in this program upon completing her studies. Typically the smaller medical offices are a better place to get started than a big office or hospitals. There are also transcription services who employ transcriptionist and you will often have to take a pre-employment test to get hired on. There are options and we do have graduates working in the field.

The other option is if Ms ******** does not want to continue her studies, we can cancel her program and I would be willing to waive the balance due of $1,550.00 of her remaining tuition. Ms ******** has completed  82% of her studies. The money Ms ******** has paid to date will cover the material, instruction and administration costs. If Ms ******** wants to cancel I would waive the balance of $1,550, her balance would then be zero no further payments or assignments would be due.  

Please advise how Ms ******** would like to proceed with her program.

Thank you,
***** *********
Director of Student Services

3/10/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I knew I was late on making my payments. I told the guy that was calling me that I would make the payment the next day due to me being at work. I asked if he could call me at 10 a.m. to make the payment of $300 and then I would pay the rest off once I had gotten my tax return. He never called and when I called their office it would just ring. No one had answered my call and so I waited. I was hit hard from losing my job with a temporary site that had shut down. I now have a job that pays me $75 a week now. When the gentleman called me back to make the payment he turned everything around on me. Told me that I did not call nor did I ask him to call me the next day. He was completely rude to me, making me feel as if I was lying about something when I was clearly not and I told him I would make the payment. Couple of days went by and never received a call to pay the remainder part of the tuition. Now that I am waiting on the money to come back he is harassing me daily to make the payment. I refuse to answer because the gentleman is completely rude. The staff there do not want to help you succeed in any way they just want their money. I am trying to make ends meet and I am struggling to make any payments that I can.

Desired Settlement: I just want to succeed with this certification. I want to be someone but if the company can be a little patient with me so I can make the payments. I would like to have an extension so that I can catch up on all the payments.

Business Response: Thank you for the opportunity to respond to Case #******* **** ****. In review of **** ****'s school records the last payment made on the account was 10/1/13. The November 2013 payment was missed and the school started collection efforts with various options available to get payments current. This process started on 11/14/13 and after unsuccessful attempts to resolve the matter **** ****'s account was moved to an outside collection agency on 2/7/14. Currently, the account is $295.00 past due with the next payment due on 4/3/14 which includes the past due amount of $354.00 and the April monthly payment. I noted **** ****'s account regarding this complaint and if a payment is made of $354.00 on or before 4/4/14, we can mark the account current and remove from collections so **** can continue on in the program and get a certificate. If **** would like to continue with the program and make a payment to bring the account current please contact *****, assistant manager of student services, at ************, ext 4534 and she will process the payment and remove the account from collection efforts. 

Please let us know how you would like to proceed. 

Thank you, 
***** *********
Director of Student Services 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I get paid on March 14, 2014 and will be able to make that payment.

Regards,

**** ****

3/10/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Hello my name is ****** ******** and I have an issue with this company. I was doing an online program with them for medical billing and got to lesson 18. I called them because I was stuck on it and they would not help me because I didn't understand it. I was having issues paying the payments after that time because I was having issues with my pregnancy and when my son ****** was born he had a Peri-rectal abscess which lasted 8 weeks after he was born and i called to let them know I was having issues paying the payments. I owed almost a 1000$ and the guy on the phone told me they would charge interest per month which was fine. So I didn't pay for four months and long behold the school itself is trying to say I owe close to 1900$ which is paying for the full program! Is this right or even fair and is their anything I can do? Please let me know thanks ******

Desired Settlement: Pay what was originally owed which was upper $900's. I didn't complete the course and told them I would pay off completely when taxes came!

Business Response: Thank you for the opportunity to respond to Case #*******. Ms ******** enrolled in the Medical Coding and Billing program on March 5, 2013. On July 8, 2013, Ms ******** called student services; and spoke with our representative ****, to inform the school that she was going on unpaid maternity leave and wouldn't be able to pay for a few months. Ms ******** advised she could pay July"s payment but the other months money would be tight. **** discussed Ms ********** options at the time of this call and came up with the following solutions: **** waived the August payment, changed Ms ********* payment due date and brought her account current. Ms ********* account went late again and collection efforts started again on November 8, 2013. After unsuccessful attempts her account was moved to an outside collection agency on January 31, 2014. School records indicate Ms ******** competed through Quiz 13, dated April 27, 2013. The balance due on Ms ********** account is $1,856.60. If Ms ******** cancels her program, she is responsible for 50% of her program as outlined in the school catalog and on the enrollment agreement. I will cancel the her account today. The new cancel balance due is $797.10 which is $1,059.50 less tuition. Once the amount of $797.10 is satisfied, her account will be removed from collections.

I have cancelled Ms ********** account and adjusted the tuition balance due for material and services she has received. If Ms ******** would like to may payment arrangements on the new balance of $797.10 she may contact student services at ************.

Thank you,
***** *********
Director of Student Services

3/10/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I was an online student with USCI from 5/2013 to 10/2013,I cancelled their program because the course "Claims Adjusters" had a guarantee that I would get a job if I completed the program in 6 months. This is not true. Ilive in NC and in order to even be considered for a claims adjuster job you must pass a state exam, of which USCI did not prepared me for. I then sent them this email after being charged $49.00 three more months, this is the email that I sent:Dear Student Services,This email is to place you on notice about my account. I have withdrawn from your school and online Claims Adjuster course as of October/2013. I'm ordering you to stop debiting my account immediately, in fact, I want a refund on the previous months of November/2013, December/2013 and January/2013.Your school did not provide accurate information about your studies, you claim that after finishing your course in 6 months you could guarantee a job. After doing research in the North Carolina Insurance industry, I found out that this is not possible without an Insurance Adjusters License from the state of NC, which your course does not prepare me for. Therefor you falsely advertised your online course and training in becoming a Claims Adjuster.I was never given the background and experience of your online instructors, and when I inquired about whether or not had any of the instructors worked in the claims adjuster field, I was only told that the instructors have taken the course and are qualified.As a person who has had a career in law enforcement and went to college, a student should know and understand if the teacher or instructor who is teaching the class has a background in the same field of study. Again I feel that your school was dishonest in this regards.Finally, I want to again reiterate the fact that I stop taken the course back in October/2013 when I called to cancel the online studies. I was told that your policy says that I have to still pay the balance, but I vehemently disagree

Desired Settlement: To be refunded the money I spent on this course and for them to stop debiting my account immediately.Thank you in advance for all you help and consideration in looking into my case.Respectfully,***** ** ************

Business Response: In response to Case # *******. Mr. ************ enrolled into the Insurance Claims Adjuster program on 5/24/13. Because state and county requirements vary and change from state to state, we advise students to investigate their state requirements as stated in the school catalog and on the enrollment agreement. And to meet student satisfaction in regards to this complaint, U.S. Career Institute will refund all monies paid by the student. Mr. ************'s school account has been cancelled and a refund will be issued of $413.50 for the amount paid. Please allow up to 15-30 business days for the refund request to be processed.

We wish Mr. ************ the best of luck in his future endeavors.

Thank you,
***** *********
Director of Student Services

3/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Was guaranteed a full refund if I wasn't working in my field of study after 1 year as long as I took the additional job training course my financial circumstances had changed I asked for my payment date to be moved was told this would not be a problem then my payment became "late" ruling me ineligible for the job class I called customer service they were going to "fix the issue" so I could sign up for the additional class I never heard from them again

Desired Settlement: This place does not deserve a good BBB score unless they are buying it with money they steal from people trying to get work and get an education at the same time.

Business Response: Thank you for the opportunity to respond to Case #*******. On October 1, 2013, the Ms ******** took advantage of a special discount offer and the discount was entered incorrectly however, it was corrected by ****** in Student Services, on October 15, 2013. Ms ******** has received a total discount amount of $353.80 off her tuition. At the time of enrollment, students can sign up for the optional Success Promise Program. Students must then meet specific criteria during their studies to start the Success Promise Program. Ms ******* did not sign up for the Success Promise once she was enrolled in the Pharmacy Technician program. It was not until she graduated that Ms ******** inquired about the Success Promise which is outside of the opportunity to sign up. After review of Ms *******'s student records and this case, I will make an exception and open up the Success Promise program to Ms *******s. She will need to log on to her Student Account on the "Account Summary Page" and click on the Success Promise logo to get started. The class start dates to choose from are 3/31, 4/28 or 5/18. Please sign up and contact Jenni, our student services assistant manager, to choose a class start date. Ms *******s will need to successfully complete all the lessons of the Success Promise Program to be eligible for any further refunds or discounts.

Please contact ***** at ************* *** *****

Thank you,
***** *********
Director of Student Services

Consumer Response: Complaint: *******

I am rejecting this response because:
I did attempt to sign up for success promise and was ruled ineligible, after reading all of the other complaints against the business it has become glaringly evident that I have wasted my money.  Why would I want to take a class that multiple persons have filed complaints about and waste more of my time.  This place is a scam I would like a refund so I can go elsewhere and take this class. I do not want to waste anymore of my time with these worthless money grubbers.


Regards,
***** ********

Business Response: In response to Case #******* ***** *******s. Ms ******** inquired about the Success Promise after she graduated not at the time of enrollment when it is offered. As stated in my first response I would make an exception and get Ms ******** started in the program; however this does not seem to be an option Ms ******** would like to take advantage of. Ms ******** completed 100% of her Pharmacy Tech program on 9/12/2013. Ms ******** tuition for the Pharmacy Tech program is $1,269.00 plus $16.50 shipping. Ms ******** received a discount of $353.80 off her tuition and has a balance of $201.20 still due on her account. I will waive the balance due of $201.20 so no further payments will be due on the account. Also if Ms ******** wishes to pursue guidance on how to put a marketing plan together she will still be able to contact our graduate services department for assistance. ************* **** *****

We wish Ms ******** the best of luck.

Thank you,
***** *********
Director of Student Services

Consumer Response: Complaint: *******

I am rejecting this response because:I was not told I needed to enroll in the success promise program at the time of enrollment.  I was under the impression I had to complete my course before I could enroll in success promise.  In order to qualify for success promise you must pass the course with at least an 85% , have 50% of your tuition paid, and your account must be in good standing.  If I had to know that I had to have an 85% it stands to reason that I waited to the end of the class to enroll in success promise.  The problem remains I have wasted enough time I want my money back so I can take this course locally in the hopes of actually being able to get a job in the pharmacy industry.

Regards,

***** ********

2/18/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I enrolled in At Home professions at a seminar in my hometown expecting to learn a trade that I had previously studied at a legitimate college. To my dismay I received nothing more than a hefty bill for material that was never received. I completed two courses and made payments as expected. I received very little correspondence from this "school" regarding my completed assignments. Awaiting another course I tried to contact the school on numerous occasions to no avail. I was forwarded to answering machines and received "mailer daemon" from my emails. This was in 2009-2010; I received a collections letter in the mail that is for $1446.00 on 2/13/14. I refuse to pay this "school" for materials and services not rendered. I spoke to the collection agency **** Corporation and they were not helpful in the least stating I had entered into a legally binding contract and I have to take care of this matter. I was told that my balance was sent to collections in early 2010, during this time period I was never notified of a past due account and after three months of no response from the "school" I assumed they were no longer in business; which would not surprise me given that their correspondence had ceased after a large payment I had made. I am appalled at the unprofessional and immoral practices of Weston Distance Learning business.

Desired Settlement: I would like this account brought to a zero balance and closed and removed from my credit report.

Business Response:

In response to Case #*******, ******* ****** enrolled in our Medical Transcription program on 4/27/09. Ms ****** began falling behind in payments and started receiving late payment communication on 5/15/09. Over a period of several months the school assisted Ms ****** with payment arrangements and worked  to remove her account from collection efforts two times and then on 7/16/10, her account was moved once again to an outside collection agency for collection efforts. Today, Ms ****** owes $1,451.00 on her account. Ms ****** completed 57% of her program. Information on payments, refunds and cancellation is outlined in the school catalog and on the enrollment agreement. Ms ****** is responsible for the material and instruction she received however, in review of her school records I am going to waive the balance due of $1,451.00, cancel Ms ******** account and the amount paid to date will satisfy her financial obligation at this time. I will request to remove her account from collections, please allow up to 30 days to remove the account from collection efforts. 

The account is cancelled, no further payments are required. 

Thank you,
***** *********
Director of Student Services

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

******* ******

2/12/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I signed up for the online classes for medical assistant. I went through the whole course. Read all the material. Took all the tests. I had high marks on all my tests. Spent over $1100 (and I am still making payments). After completing all the courses I went to take the state test. Feeling well prepared and hardly anything I learned was on the state test and SURPRISE I failed. I feel ripped off and when I called all I heard was some lady screaming at me, interrupting me and accusing me of not checking with the state to find out what was on the test. I thought that's why I was taking their online course...to prepare for the state test. These courses were an absolute waste of my time. WHAT A RIP OFF!!!

Desired Settlement: I would like a full refund.

Business Response:

Case ******* ****** ***** - After review of Ms *****'s account, U.S. Career is going to waive the balance due of $845.00. Ms *****'s account will be cancelled, the amount paid will meet the financial obligation of the material and lessons received. No more payments or assistance from the graduate services department is required.

We wish Ms ***** the best of luck in her future endeavors.

Thank you,
***** *********
Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

****** *****

2/12/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I had enrolled in US Career Institute (Weston Dist. Learning) in course (Medical Assistant) as a military spouse, price shown on web site shown 1279 USD plus 29 USD OR 979 USD IF paid in full, and also shown discount of 25% for Active Military/and their spouses. As I enrolled I paid in full and was charged 988 USD. Since then I and my husband *** Burian spent much time trying to resolve with Weson/USCI to no avail. They state that ONLY one discount is possible, and that discount favorable to us applied (military discount), which isn't true in fact either (price paid in full 979 USD - we paid "military 25% discounted price" 988 USD). It was my belief when we enrolled that price would be less that 750 USD, now it's 988 USD, totally unacceptable way to mislead military families (plus - I am getting this course to work as volunteer - UNPAID - on military clinic here in ******* where my husband is stationed). Many emails/phone calls where Weston/USCI contradits itself, stating "only one discount can be used" then pay in full price being a "discount" in one email and not in other. Very disapointing...

Desired Settlement: I do believe price we should paid was 979 USD -244.75 USD (25% discount military spouse) = 734.25 USD Than was the price we believed to be paid as we set up enrollment over telephone and emailed orders to customers service of Weston DL/USCI. Since then we spent much time emailing and calling to get resolve (phone cost est 50 USD for nothing - no resolve).

Business Response: Thank you for the opportunity to respond to Case *******. U.S. Career Institute, ******** ****** corresponded with ***, husband of *****, regarding the Medical Assistant course he enrolled ***** in. I have listened to the phone call recording and reviewed the emails between *** and ********. ******** explained the military discount was 25% off the tuiton and the paperwork *** needed to submit for the discount. ******** honored the 25% discount and *** paid the discounted amount in full of $988.25 on 12/13/13. The U.S. Career Institute website states on the military web page *Military tuition discount may not be combined with other discount offers.

The biggest advantage is the military personnel does not need to pay in full to get a 25% discount ($319.75) They can choose monthly payments or pay in full. Non-military students must pay in full to get a discount of $300 if they choose monthly payments no discount is applied.  The total tuition for the program is $1,279.00, the 25% discount was given on ******* account.

Thank you,
***** *********
Director of Student Services

Consumer Response: Complaint: *******

I am rejecting this response because:
As you may see in attached document - we thought that 25% discount applies to price "pay in full" thus expected pay somewhere in vicinity of 750 USD. As you may see in explanation by USCI supervisor for someone paying in full there realy is no discount for military spouse, so I do believe this is a total misleading advertisement and "support to military spouses" that in reality doesn't exist. Our "military spouse saving" was about 30 USD on a 1000 USD spent - hence not a 25% discount. As stated by USCI supervisor in response, we set up this over telephone call (that she has listened) and were instructed to sent my military orders so that 25% military spouse discount can be applied - we did this and received whole 30 USD off... Not sure if that is laughable, but more over it is sad.  

Regards,
*** ** ******, CPT US Army on behalf of ***** ********* (military spouse) 

Business Response: Case ******* - I explained the non-military personel does not get the option of monthly payments they must pay in full to receive a discount. Military personel will get the discount if they choose montly payments or pay in full and it is a larger discount than a pay in full. However, considering this complaint, I am going to waive another 25% off tuition and refund $244.75 in addition to the $300 discount already received . Ms *********** total tuition for the Medical Assistant Program is now $734.25 which is a total discount of $544.75. A special consideration was made on Ms *********** school account. Please allow up to 30 days for a refund to be processed.

Thank you,
***** *********
Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I would like to pass along our thanks for resolving this issue on the part of USCI. As stated - I was no trying to "get extra discount" - just a discount that was advertised.
Very sincerely
 *** ** ******, CPT, US Army
on behalf of ***** *********

2/5/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: The U.S. Career Institute Success PromiseSM"We are so confident that our certificate and degree programs are the most dependable and effective way for you to learn and start a new career, that we give you our Success PromiseSM: When you complete your course and our Success PromiseSM program, you will get a job within six months or we will give you all of your money back. You have our word." This is what they say on their website. But this is only if you make an 85% GPA or Above and only if you pay at 1/2 of the Tuition Fee. I did finish with a GPA of 96%, but by the time I paid 1/2 of the Tuition Fee, it was to late to take the Success Promise Program. I have contacted them to get help on this but they called me undisciplined and then told me to take my local phone directory and write down all the doctors and hospitals. Call 25 at a time until I either ran out of people to call or I was hired. I have contacted several local doctor's offices only to have them tell me they do not hire people to work from their homes. Nor are they hiring new people in their offices.It has been more than 6 months with no job, no leads and no help from them.I cannot afford to still keep paying them.

Desired Settlement: I would like to have a refund and not have this put on my credit report.

Business Response: Thank you for the opportunity to respond to Case #9904346. Ms ***** enrolled in the Medical Claims and Billing program on 7/27/12. Ms ***** signed up for the optional Success Promise program on 12/10/12. When a student signs up for program, the guidelines read a student must complete the course within 12 months, have paid 50% of tuition and have a final GPA of 85%. Ms ***** final assignment was posted on her school records 1/8/13, at that time Ms ***** was eligible to start the Success Promise. Ms ***** completed none of the post-graduation Success Promise steps to enroll in GE200, to get started. If a student meets the requirements to enroll in Success Promise and completes all of the steps during the 6 month program, they may be eligible for a refund if they do not find employment at the end of 6 months. It is an optional program and is free to those who wish to participate. It is an intensive program that covers all aspects of marketing a new career. The student must meet all of the program objectives on time or they are not eligible.

Ms ***** did not enroll in class to get started in the Success Promise's first class and therefore is not eligible for a refund. I will be willing to waive the balance due of $482 on her account and the money she has paid to date of $1073.50 will cover 100% of the Medical Claims and Billing program she graduated from. We will close her account as paid. She may also seek the assistance of our graduate counseling program.

We wish Ms ***** the best of luck in her future endeavors.

***** *********
Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me. I also wanted to clear things up. The enrollment date was July 27, 2012. The 12 month period would have ended June 27, 2012 and I would not have paid 50% of the tuition ($778.25) at that time, I had only paid $660.50 at that time which made me in-eligible to participate in the Success Promise Program in the required time period.

Regards,

**** *****

1/29/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I went to a seminar last year and paid $55 to enroll in a online class with At-home professions, I almost completed to first course but didn't because I felt that I was learning nothing. I sent emails on top of emails and never got any replies also each time I called the 800 number it stated that my wait time would be approximately 10 minutes. I have been called several times from a collection agency stating that i owe a debt and they will continue to call, so today I called at-home professions and waited the 10 minutes to talk to them, and they stated that I was still enrolled,and haven't completed an assignment since April of last year and them just now un-enrolling me after me having to call and find out whats going on. The guy in student services stated that I still had to pay three hundered and some odd dollars to get it taken care.I don't think I should have to pay them when clearly I was mis-lead at the seminar I attended, and didn't even complete course 1. I would recommend them to no one. A local college would be 100% better, and cheaper also!

Desired Settlement: I would just like them to take me to a ZERO balance and not have to pay for something that I didn't even benefit from.

Business Response:
Thank you for the opportunity to respond to Case #*******, Mr. ******** ****.

Mr. **** enrolled in the Healthcare Document Specialist program on 5/15/13. A student
who enrolls in this program orders each course; the courses are not automatically
shipped to the student. Each course is $499.00; Mr. **** ordered Course 1 and
Course 2. The last assignment submitted by Mr. **** was on 6/1/13. Mr. ****
made one payment on his account and his next payment declined. After several unsuccessful
attempts to collect payments Mr. ****’s account was moved to an outside
collection agency on 7/2/13. 

 
The notes on Mr. ****’s account indicate his only contact to the school to request
cancelling his account was 1/16/14. The student services representative
explained the cancellation process during this call. A student is obligated for
the material received and a registration fee as outlined on the enrollment
agreement and in the Student Catalog, under the Refund Policy. The school is
waiving the balance due for Course 2; Mr. ****’s cancellation is based on the
portion of Course 1 he completed. Mr. **** has paid $63.99 and owes a balance of $394.25.
As soon as Mr. **** meets his financial obligation as stated in the withdrawal guidelines, we will
remove his account from collections.
 
Thank you,
***** *********
Director of Student Services

Consumer Response: Complaint: *******

I am rejecting this response because: when you email instructors to get help with questions or student services you got nothing. Despite what their records show I have made several calls to the student services center and never received any response from anyone it always said your estimated wAit time is 10 minutesi I'd wait the 10 minutes and still no one answered. Honestly who has time to stay on a phone and just listen to some sounds while waiting on someone to answer the phone. I don't think it's right that I have to pay for someone that I could never even get assistance with. So therefore if they would have answered all the calls and assisted me I would be more than happy to pay it but it was an all together unpleasant experience. 

Regards,

******** ****

Business Response: In consideration of Mr. ****'s complaint, the school is going to waive the balance due of $394.25, cancel the account at amount paid and request his account be removed from all collection efforts. Please allow up to 30 day for collection efforts to cease.

We wish Mr **** the best of luck in his future endeavors.

Thank you,
***** *********
Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

******** ****

1/21/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I paid for a bookkeeping specialist course through us career institute. I saw their course covered "computerized bookkeeping programs" in their training. when in reality it more or less referred the student to tutorials from the bookkeeping or accounting program of choice.... did not really teach anything about the computerized bookkeeping. once I completed the course I found their course does not prepare one for bookkeeping or accounting jobs in todays job market as it did not cover or teach any computerized form of it. all jobs in the bookkeeping or accounting fields require computerized skills. us career institute mislead in their course outline- it says computerized programs for bookkeeping as part of the training but by the time the student gets to that to discover its just a few pages and more or less they have spend more money elsewhere when they could have saved themselves the money and spent it on one course through the bookkeeping or accounting program of choice. for example I just had to pay over 700 dollars to intuit quickbooks to get the training for what jobs require today- instead us career institute needs to add a disclaimer or to their course outline by removing the computerized course chapter and perhaps suggesting the student also may find that training elsewhere. instead of misleading a student to think they will learn what they need to know to get the bookkeeping jobs or accounting jobs in todays job market. everything is computerized today no matter what size the company or business. nothing is done by hand anymore. unfortunately this makes this course null and void if us career institute were to be honest. it does not cover computerized bookkeeping or accounting at all. and by my observation is overpriced if does not include such training. this was huge reason I chose us career institute as their course outline showed they covered computerized accounting or computerized bookkeeping programs. which it did not. I am currently studying elsewhere for computerized accounting

Desired Settlement: the cost of training for my computerized program of choice being intuit is $700, it exceeds that of the cost of the bookkeeping course by about $150. I also had to purchase the program. as this was a huge reason I took course through the us career institute I would like atleast $400 refund for their false misleading course outline which resulted in my having to spend more to do what their school site claimed to do- prepare me for a new career as bookkeeper or accountant at entry level.

Business Response: Thank you for the opportunity to respond to Complaint #*******. Ms ****** ****** enolled in the Bookkeeping Program on January 1/3/13 and graduated on 6/17/13, with a final GPA of 82%. Ms ****** also enrolled in our Success Promise Program on 1/3/13, which is an optional program at no cost to graduates who want additional training for their job search. To be eligible to participate in the Success Promise Program a graduate must complete their studies with a final GPA of 85%. After completing the Success Promise program, if a graduate does not end up with a job after 6 months they are eligible for a refund. Ms ****** received a final GPA of 82% and therefore was not eligible to participate in the Success Promise program or receive a refund. 

At the time of enrollment, Ms ****** received a "Course Outline" as mentioned in the complaint. In Pack 4, Lesson 16, there is a lesson called Computerized Bookkeeping. It is a lesson discussing the various softwares used in bookkeeping and their use. The description reads: Explore the various types of bookkeeping software available and learn a brief overview of their uses. Discover how bookkeeping concepts are applied in software packages, as well as how bookkeeping professionals use spreadsheets.

There is no mention of using a software program to do your studies in the outline. At the time of enrollment, students are also given a 7-day risk free review period to determine if the program is a good fit for them. If they determine it's not they can return the course without any financial obligation. Ms ****** did not take advantage of this free trial period.

According to the enrollment agreement, school catalog and 100% completion of the program, Ms ****** is responsible for 100% of her tuition. Ms ****** received a discount of $172.25 towards her tuition and has paid $533.25 which meets her financial obligation. According to school policies outlined in the information Ms ****** received she is not eligible for a refund.

Thank you,
Joyce Lindquist
Director of Student Services

12/11/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have contacted my VA Representatives Ms. ***** and Ms. ***** and the representatives both acknowledge that the form submitted was the incorrect one from the US Career Institute Representative named ******** who is the Financial Aid Representative for the School. My wife ******** ** ***** received a voice mail from ******** stating that she submitted the right documents. The document submitted was the wrong document and the representative needs to submit a *******. The letter has to be a certificate of eligibility stating enrollment before the VA Benefits Headquarters ******** ** *** *** ***** can issue payment to the school. Please investigate this matter as soon as possible because I would like for my wife ******** ** ***** - 4******* ******* ********* to continue her education. These are my benefits which I transferred to my wife for her to continue her education. In the near future I might want to transfer my benefits to other dependents as well.

Desired Settlement: I would like for the school to submit the correct ******* form which certifies her eligibility of enrollment and also for the school to receive funds.

Business Response: Thank you for the opportunity to respond. When a student enrolls using VA benefits they are required to submit three documents to set-up
enrollment for payment. Following are the documents needed:
1.       Student Application - which the student submits directly to the VA
2.       VA Affirmation of Enrollment form - which the student completes and mails to
          the school office
3.       School Enrollment Certification - this is completed when steps 1 &2 are complete.  The school mails both the Affirmation of Enrollment and
          the school Enrollment Certification to VA. 

The VA has four Regional Processing Offices.  For most schools, claims are processed in the region where the school is located. 
THE EXCEPTION is on correspondence programs which is the type of school USCI falls under.  Claims for correspondence programs are processed at the Regional Office based on the STUDENT
address. USCI is located in the *** ***** Region. ******** ***** lives in the Buffalo Region. Catrecia’s online VA application was submitted (by her) and was incorrectly receieved by the VA and sent
to the *** ***** VA office for processing.   

USCI submitted the school Enrollment Certification and the Affirmation of Enrollment to the Buffalo office for processing on 9/23/13.  VA processing time is 6-8 weeks.

On 11/5/13, the student requested that we send our paperwork to the *** ***** VA office.  U.S. Career Institute's VA representative; ******** Briggle, called the VA and confirmed that they had the
school paperwork at the Buffalo office.  The VA in *** ***** needs ******** Price's application (that had been incorrectly sent to the Buffalo's office).  At Ms Briggle's request, the VA representative sent an email to the Buffalo processing office advising them that the needed document was at the *** ***** office so that Buffalo would know to request the info from St. Louis. 

This situation is, unfortunately, not uncommon. Neither the school nor the student did anything incorrect.  The VA has so few correspondence programs that sometimes information is not accurately shared and paperwork is delayed. All of the information has been reviewed and straightened out by our VA representative here at USCI and the *** ***** VA representative. ******** Price's information should be at the correct office for processing in the very near future.

Thank you,
Joyce Lindquist
Director of Student Services

 



12/7/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Mckinley College is a scam; they advertise the cost all together for their program courses are $99 a month. Before I registered with them I specifically ask the person whom I signed up with was there any extra fees or cost associated later on with this program besides the $99 a month she told me NO so I asked if I completed the whole cost in 16 months all I would have to pay is $1600. She said CORRECT. Then I ask about the prices of the tuition fees that I see on the program outlines package that they send you. I was then told that those prices dont apply for the students online thats for the students who actually attend the school physically. So I signed up for two classes for my first semester during the second semester I couldnt enroll because the Board of Education did not send my transcripts in time so I noticed that I was still being billed for the $99 a month automatically from my credit card so I thought it was a mistake because I wasnt attending any classes at the time. So when I called to correct the situation I was then told that I was being billed for the remaining balance that was owed for the two classes that I enrolled in for the first semester which now I was informed came up to a little bit over $1200.00 dollars. I told the supervisor that was not to me before I signed up and that I specifically asked what was all the cost associated with being enrolled online with their school and I was told $99 a month thats it. I told her that I didnt agree to that and it was not told to me before I signed up she told me that I misunderstood what was told to me verbally. I told her to listen to the recorded conversation what was told to me by their staff member and she insisted that I misunderstood and if I didnt pay it will go into collection and appear on my credit report. Mckinley College was very misleading and unethical the way they did not tell the truth about their prices for their online courses.

Desired Settlement: Make my current balance $0 and do not send to the credit collection.

Business Response: Thank you for the opportunity to respond to Case #******* ***** *******.
***** ******* enrolled in the first semester of Human Resources through McKinley College. The following courses were delivered to ***** *******: Entrepreneurship, Business Fundamentals and Intro into Management for a total tuition for these courses of $1,255.98. Payments of $99 are due monthly until the tuition due has been paid in full. ***** ******* has paid to date $426.98 of the $1255.98 currently due for the three courses leaving a tuition balance due of $829.00. ***** ******* requested to cancel the program on 11/6/13. The student is responsible for the courses received according to the school catalog and enrollment agreement. After a complete review of the student's account and the complaint request I am going to make an exception and cancel the account and waive the balance due of $829.00. The account is cancelled, the student no longer needs to submit any lessons and the amount owed is zero. No further action needs to be taken.

Best of luck in future endeavors.

Thank you,
***** *********
Director of Student Services 

11/19/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: As a stay at home mom I saw this online school as an opportunity to gain the skills necessary to work from home. Upon completion of their Medical Billing and Claims program I was unable to gain employment as the majority of companies that hire for this occupation do not hire people to work from home nor do they hire inexperienced people. In their advertisement they state that they provide you with a certification that allows you to work from home and that this training is necessary in order to gain this type of occupation. It is not required to be certified in medical billing and claims to work in this field. I feel this organization is a scam to trick mothers in to buying education that does not deliver what is promised.

Desired Settlement: In addition to the money refunded paid to this institution I want this item removed from my credit report.

Business Response: Thank you for the opportunity to respond to Case # ******* ***** ***** **************. Ms ******* enrolled 1/26/2011 and made on payment toward her tuition. Ms ******* completed 100% of her studies submitting her last assignment on 5/2/2011. Collection efforts started for the past due tuition on 3/14/2011 and continued to 5/20/2011 and when U.S. Career Institute was unsuccessful in collecting the past due tuition, Ms ********* account was transferred over to an outside collection agency.

According to the "Student Protection Policy" stated on the enrollment agreement and in the student catalog it outlines the refund policy. Because Ms ******* completed 100% of her studies she is responsible for 100% of her tuition. The balance due on Ms ********* account is $1,174.00, I would be willing to make an exception and waive $500.00 of the balance due to settle the account leaving a balance due of $674.00. Once a payment of $674.00 is received I will put in a request to stop collection efforts.

It is true you do not need to be certified to be a medical biller but you do need the training to do the job. Our medical billing program provides the training and graduates receive a certificate of completion, not certification. It is optional if the graduate wants to pursue certification. Ms ******* did a great job on her studies earning a high GPA, I would encourage her to talk with our graduate services department to learn about more options to market her medical billing skills.

Thank you,
***** *********
Director of Student Services

Consumer Response: Complaint: *******

I am rejecting this response because:what I was just told is no where in their ad. I feel like this "school" preys on pregnant woman and new moms. If I'd known this course is not needed to get a job I would not have taken it. The ad also states you work from home which is not true. you have to work in an office first which is not stated anywhere. I will not pay for a program that hides the truth. Career services there was a small pamphlet that said steps to a career there was nothing else. 

Regards,

***** **************

Business Response: Thank you for the opportunity to respond to Case # *******. U.S. Career Institute has been teaching career skills for over 30 years and is accredited by the Distance Education Training Counsel, (DETC) in Washington DC. Our school must adhere to specific guidelines set by the accrediting agency to market and teach students. We offer our programs to individuals who want to further their education and have a career goal in mind. We have a diverse population of students accross the country. Our programs teach the skill needed to do a specific job such as Medical Billing. Our students benefit from the career training in their job search. Having the skills to do a unique job allows for a much higher chance to gain employment. We also offer services through our graduate counseling department to assist new grads on how to market their new skills. Successful graduates receive a certificate of completion for training they completed. National certification is optional and an independent decision from U.S. Career Institute.

Ms ******* has received the skill training from U.S. Career Institute and completed 100% of her program. She has only completed one payment toward her tuition. Her account went to collections 5/20/2011. Ms ******* owes $1,174.00 in tuition. I am willing to waive $500.00 of the balance due leaving a revised balance of $674.00 to remove her account from collection efforts.

Thank you,
***** *********
Director of Student Services

11/4/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I attended a seminar in **********, Arkansas for At Home Professions for Medical Transcription. In the seminar I was told that medical transcription was an up and coming career and that medical transcriptionist were going to be in demand. I was also told that At Home Professions would also help with job placement. I enrolled, I paid in full for as each course section was due. I graduated and received a certificate. I started to apply for jobs. No company will hire a brand new medical transcriptionist or they do not have a medical transcriptionist position available because transcription is dwindling and I have had some company's say that they do not want graduates from At Home Profession. I have called At Home Professions and have left several messages looking for assistance and the only call I received back was one telling me to leave specific information in order for them to help. I called 2 to 3 additional times leaving the specific information that they required and I have not heard back from the graduate services. I received a survey in the mail, I filled it out and sent it back outlining my grievances and I have still not heard from the school it is like they have disappeared. I spent $2500.00 on the course because I was wanting to improve myself, get a better job to help provide better for my family and here I am 5 months later with no prospect of a job.

Desired Settlement: I feel that At Home Professions should refund me money, and I feel that they should be held accountable for what they promise and I to make sure that this does not happen to someone else who is looking to better themselves. I can only imagine how many unsuspecting people they have taken advantage of and it needs to stop. Thank you for your time and attention in this matter. I look forward to hearing from soon, ****** *****

Business Response:

Thank you for the opportunity to respond to Complaint #******* ****** *****.
Ms ***** enrolled 5/4/2011 and completed her studies on 5/17/13. At -Home Professions offers a Success Promise Program, which outlines a student must complete the program within a year and sign up for a start date within three weeks after graduation. Ms ***** did not meet these guidelines and was not eligible for the program. The program offers a 6 month intensive course on how to write a resume, coverletter, how to market yourself and marketing techniques and if a student does not find employment or an internship at the end of 6 months they are eligible for a refund. I will make a exception in Ms ***** case and offer enrollment into our Success Promise Program to help her with her job search. We do not offer job placement as stated on the enrollment agreement and in the school catalog under the Student Services Section is reads; "While graduate support and career counseling is provided , it is understood that the school does not provide placement services and cannot promise or guarantee employment to any student or graduate."

Please contact *****, assistant manager of our student services department, if enrollment in the Success Promise Program is desired to work on job search skills. You can contact ***** at ###-###-####, ext ****.

Thank you,
Joyce Lindquist
Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me, but if my issue is not resolved and I am still unable to find a position in Medical Transcription, I reserve the right to seek further resolution.

Regards,

****** *****

11/1/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I enrolled in the Medical Billing and Medical Coding curriculum at U.S. Careers Institute in December 2012. Student Services told me they would give me a discount if I allowed them to debit my checking account monthly. So I did. They started debiting my account in January 2013. for the amount of $59.00. After starting the course I decided that I only wanted to do the Medical Coding only. So I got it approved thru ******** assistant Vice President I was told through a phone conversation and email. I spoke with her on the phone and she also sent me an email stating that I would only be billed 720.00 for the medical coding portion only. I graduated in July 2013 and received a certificate in Medical Coding. I have been paying monthly 59.00 every month since January 2013. So far I have paid $590.00 and should owe only $130.00. They say I owe $380.24. I spoke with ****** which would not allow me to speak with ******** or *** ****. Even though I have spoken with them before. They claim students are not allowed to speak with them or send them an email. I just wanted to speak with the person that I have been conversing with in the past. I have never dealt with such an unprofessional business before. This behavior is so shady and unprofessional. I spoke with three different people ******, ***** and ***** and they would not transfer me to the voicemails of *** **** or **********. They were very rude and unprofessional. I just want to pay my balance of $130.00 and be done.Also when I was taking the course my instructor told the student that we would get $5.00 for every test we took during a certain time frame. We would be receiving the check in the mail after we graduated. Well, I never received my check and now they are saying that because I did not do the Billing portion they may not honor this offerI also requested that my checking not be debited anymore as of today October 25, 2013. They said they would send me an email stating they would honor my request and I have not received an email yet.

Desired Settlement: I want to pay the difference of $720.00 and 590.00 which would be $130.00. They are denying this offer.********** ** ******

Business Response: Thank you for opportunity to respond to Case #*******. Ms ****** automatic payments have been turned off, effective October 25, 2013. Student records show we spoke with you in April on two separate occasions regarding your request to only complete the coding portion of the program. We considered your request and discussed that once you were complete with Quiz 26, you would be done with the coding portion. We asked that you notify us once the grade was posted, at which time we would provide you with a Medical Coding certificate.

It was explained that the tuition obligation would be adjusted at that time to reflect completion of the coding portion, which accounts for 71 percent of the course work. The original tuition cost for the Medical Coding and Billing course is $1,769, in addition to the $16.50 shipping charge, and the $59 technology charge, for a total cost of $1,844.50. When you completed Quiz 26 in July, the obligation was adjusted from $1,844.50 to $1,374.99. The remaining balance at that time was $616.24. Since July, you have paid four more payments of $59, which leaves a balance of $380.24 due. In addition, you had asked about the Rewards Club bonus. By normal policy, students are not eligible for this bonus unless their account balance is paid in full. We went ahead and evaluated your account: you qualify for a total of seven quizzes at $5 each, for a total of $35 Rewards Club. We have deducted this amount from your balance due, which brings the balance down to $345.24. 

Taking into consideration your request and the notes on the account I am going to waive the balance due of $345.24 and no more payments are due on the account as of today October 30, 2013. I have cancelled your account and your balance due is zero. No further payments or action is required on the account.

Thank you,
***** *********
Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

********** ******

10/31/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I enrolled in At Home Professions in May 2011. I only attended a couple of months and then contacted them that I would be withdrawing. I was paying $50.00/month. I was contacted by collection agency that I had to pay for the remaining monies. I was paying 106.00 a month until May of 2013 at which time they said I was done. In Sept of 2013 I just received a bill saying I owed $232.00. When I called the school they said they show that the last time I spoke them was in 2011, but they have no documentation of me withdrawing. Since 2011 until now, I have had no kind of contact with them, I haven't turned in any type of assignments, have not received anything in the last 2 years. According to the collection agency I have paid them $1497.00. The lady at At Home Professions said that they would refund me $266.00 since I withdrew today(9-27-13). I was with them 5 months if that long. I feel they owe me more that $266.00 when I have paid them $1497. for nothing. They should look at the last contact and figure out how much of $1497 that they owe me.

Desired Settlement: I have paid them $1497. They say last contact with me was in 2011. Last assignment submitted was in 2011. They owe me more than $266.

Business Response:

Thank you for the opportunity to respond to Case #*******. Ms ***** enrolled on 5/9/2011. Upon enrollment the school offers a 7-day review period so the student can evaluate if the course is a good fit for them with out any financial obligation. Ms ***** did not take advantage of this offer and went on to order Courses 1-3 and completed 30% of her program. Ms ***** third monthly payment declined on 7/1/2011 and then Ms ***** had several successful payments; however, payments were declined again on 12/1/12 which continued in the following months. After unsuccessful efforts to collect the delinquent payments Ms ***** account was turned over to an outside collection agency. From the time of enrollment we spoke with Ms ***** on 6/23/11 and during this courtesy call there is no mention of desire to cancel. Collection efforts started on June 25,2012, Ms ***** did not respond to our calls or letter so account was moved to an outside agency. The next conversation occurred on 9/27/13 when Ms ***** requested during the converation to cancel her program. The cancellation policy is based on the amount of studies completed not on length of time enrolled. The student services representative explained to Ms ***** the cancellation policy.  It was also discussed that with the amount of payments made to the collection agency and if Ms ***** cancelled her account she would receive a refund of $232.40. A refund check was issued on 10/18/13. . Once a student is beyond the 7-day review period the cancellation policy follows the guideline stated on the enrollment agreement and in the school catalog provided upon enrollment. Ms ***** is reponsible for the payments made on the account in the amount of $1073.00 and is eligble for the refund of $232.40. The account is cancelled, the amount paid meets Ms ***** financial obligation outlined in her program, no further action is required, no futher instructor or graduate support will be available.

We wish Ms ***** the best of luck in her future endeavors.

Thank you,

***** *********

Director of Student Services 

Consumer Response: Complaint: *******

I am rejecting this response because: Their statement is not correct.  I called and withdrew from this course within 3 months, but they state they have no documentation of this.  Can they show when I turned in my last assignments.  I understand that at this point it is my word against theirs.  I will try to find documentation regarding this issued.  But, no I am not satisfied with a $200. refund.  Why would they refund anything if I owed them anything.

Regards,

**** ****

Business Response:

In response to Case # ******* **** ***** - Ms ***** completed 30% of her course, cancellation policies are calculated on how much of the program was completed not how long a student is enrolled. The last quiz Ms ***** submitted was Quiz 12, on 11/11/2011. I will put a grade statement in the mail to Ms ***** to verify her academic records. Ms ***** can also go online and look at her student account at: at-homeprofessions.edu and log in to student account.

The reason a refund of $232.40 was issued is due to the cancellation policy on lessons completed not on time. The amount paid on the account covers the course completed, the administration of the account and instructional support.

Thank you,
***** *********
Director of Student Services

Consumer Response: Complaint: *******

I am rejecting this response because:

That makes no sense.  If I completed 30% of the program, why am I paying for 100% of it.  What is the full amount of the program and exactly how much did I pay?

Regards,

**** ****

10/1/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: At the beginning of the year I paid off my student loans in full. I had some health issues so I wasn't doing my courses. Today I tried to get back into my account and continue my courses and couldn't so I called the student services line for help. Told me that my account was canceled when I payed it off and if I wanted to continue my education I had to again start payments. I do nt believe I should have to pay again for this when ive already paid in full I should be able to finish my classes. If I am not able to finish my classes then I believe I should get my money back considering I did not get the services I paid for.

Desired Settlement: Either a refund or the ability to continue my education without having to pay again.

Business Response:

Thank you for the opportunity to respond to complaint # *******. U.S. Career Institute offers a 7-day review period for students to review the material to make sure the program is a good fit for them. If a student cancels the enrollment within the review period all tuition due is waived.  Ms ******** ****** enrolled March 21, 2011 and did not return her material or cancel her account. Her first tuition payment declined and no attempts were made to contact the school. After  unsuccessful collection efforts, Ms ******** account was turned over to an outside collection agency. On February 14, 2012, Ms ****** agreed to a reduced payment of $789.30 with the collection agency to settle the debt on her account. Ms ******** account was cancelled and removed from any further collection efforts at that time.

Ms ******** account is currently cancelled and marked reduced settlement payment received. If Ms ****** would like to re-enroll in her studies she would need to pay the difference from the reduced settlement payment to the tuition balance due of $489.70 on the account.  If Ms ****** would like to re-enroll, I would waive the balance due of $489.70 and charge a material fee of $150.00 at time of re-enrollment. Ms ****** enrolled in 2011 and many things have changed since her enrollment and she would need updated course material with electronic textbook delivery.  If Ms ****** would like to re-enroll with a fee of $150.00 and receive 2013 course material, then she will need to contact the Student Services Assistant Manager, at ************** to get her account reinstated.

Thank you,

***** *********

Director of Student Services

 

 

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

******** ******

9/20/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: The seminar I attended about becoming an at home Medical Transcriptionist was totally misleading. She gave us the impression that after completing the course one would be qualified to be a Medical Transcriptionist. This is not true. It seems that you need to take a test to become certified. This was not mentioned. I checked them on the Better Business Bureau site, but I admit I did not check into a lot of information about Medical Transcriptionists until I was well into the course (turns out only 1% growth expected in the next 10 years). At the seminar it was mentioned that two sisters completed the course in just two months.I have a master's degree in teaching and this is impossible!! There are five courses and the last three courses require over 300 hours of work by their discription. Even if you didn't sleep that would not be possible. She also said that the medical profession is growing (a true statement) and that many more medical transcriptionists would be needed. I have encountered many that are laid off and a relative is a doctor and he needs to enter everything in the computer during or right after an appointment(no need for an MT). I have also heard that it's not a good idea to do it at home because there is no one you can ask for help. The seminar implied that you work at your leisure in your own home. There are strict deadlines. Those working in offices typically work 2nd or 3rd shift, something I have no desire to do. I'm an intelligent and diligent person. I do not feel as though I'm prepared to do this professionally after taking the course. I do feel that I was scammed and was taken advantage of. I was laid off so it cost me money I did not have to waste. The success promise (if you complete it and can't find a job you get your money back) was a joke. Lots of busy work and many times you didn't know what needed to be done until you opened the assignment. Once opened you had to complete and submit. It's clear they figure you won't finish. I am thoroughly disappointed.

Desired Settlement: I would like a good percentage of my money refunded. It's clear that I will not find a job as a Medical Transcriptionist. There aren't many jobs out there, in my town they are laying MTs off. Any jobs that are available want at least two years experience. I tried doing the success promise and all that did was show me that this is not a growing profession and I'm better suited to do other things. It was lots of busy work and I decided I really had better things that I had to do.

Business Response:

Thank you for the opportunity to respond to Case #*******. Ms ***** ******** enrolled in the Medical Transcription and Editing program on 2/8/12 and graduated 5/8/13. During the course of Ms ********** studies there is no mention in the school records of her concern regarding the career training. On 8/19/13, Ms ******** was enrolled in the Success Promise program to begin the intensive program how to write resumes, cover letters, create marketing materials, practice interview questions, and how to go about a job search. The Success Promise program is an optional risk-free program available to students. A student must meet all the program guidelines to successfully complete the program. If a student successfully completes the program and does not find a job, then the student is eligible for a refund. While we do not offer job placement, this program is a great resource how to market your new skills. Ms ******** was dismissed from the Success Promise Program several weeks after she started due to a missed assignment therefor not elgible for a refund. If a student does not want to participate in the Success Promise program, our graduate services department is always available for assistance.  In our school catalog and stated on the enrollment agreement is our student protection policy which provides the information regarding refunds.

 It is not a requirement to be certified, in fact some certifying agencies recommend several years of work experience before sitting for the exam. Graduates can choose to pursue the option to further their education to include certification. A transcriptionist's schedule will vary depending if you are working for a service or have clients of your own.  Ms ******** has completed 100% of her studies and owes a balance due of $288.00. She is responsible for 100% of her program,for the instructional support and administrative costs associated with the program. What I can do for Ms ******** is waive the balance due of $288.00, mark the account paid in full., no further payments will be required. I encourage Ms ******** to seek assistance with our graduate counseling department to learn more about how to market her new skill at ************* *** ****.

Thank you,

***** *********

Director of Student Services

 

 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

***** ********

9/6/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have been deceived and severely misled by this school. When looking for a school to enroll in, I was looking for a medical transcription program. When I was enrolling in this school, I specifically told the person on the phone that I was looking to enroll in a medical transcription program. The customer service agent told me that what AHP offers is a Billing, coding and medical transcription program because it makes you more marketable. The person never told me that I had any other options. I then registered thinking this was the only choice I had to get into the medical transcription profession. Just recently I spoke with someone who informed me that AHP does in fact have just a medical transcription program. Because I was misinformed and lied to, I have waisted my time and money on a program that I never wanted in the first place. All I ever wanted was to get into medical transcription. I then called the school on Friday to talk to someone about this, because I feel that I should be refunded my money for the courses that I never wanted, but was told I had to take as part of the program. The representative then said that they could take $100 off my bill.....really? The only other options that she offered me were to cancel out of the class now (not receiving any money back), and switch to the medical transcription program, or just finish it out, and keep going. She said that is their policy. I don't want to be a part of this school any longer because they deceived me into taking an extended program that I did not need or want. All I want is a refund for what I have paid out for something that I never asked for in the first place.

Desired Settlement: I want the money back for the part of the program that I was deceived into taking (billing and coding).

Business Response:

Thank you for the opportunity to respond to Case #*******, ****** **********. I have reviewed the notes on Ms ********** school account and it appears another option may be a better fit at this time.  I will cancel Ms **********'s account and refund the tuition paid to date by the student. A refund will be issued to Ms **********'s credit card ending in (4100) for $559.20. Please allow up to 30 business days for refund to process. We wish Ms ********** the best of luck with her future endeavors.

Thank you,

***** *********

Director of Student Services

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution is satisfactory to me.

Regards,

****** **********

7/30/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I chose this online course in medical billing and coding because of their money back guarantee if I was unable to find a job in this field after six months. Their 'guarantee' stated that you must have completed the course within a year with at least an 85%, outlined a plan of action with the school, and have paid half the tuition. I completed the course in four months, with an 87%, and have paid more than half the tuition. The plan of action was in the form of doctor's offices, clinics, and hospitals that refused to hire me, since I have no practical experience. This list I sent to them with an explanation when I stopped the monthly payment, not seeing the need to keep wasting my money. Since then, I have been deluged with "We want our money" letters or "I can offer you a great savings on the rest of your tuition if you pay right now" letters, despite my repeated efforts to make them stop. I don't get the certificate of completion, since I quit paying the tuition, but that doesn't seem to matter much, since, again, no one will hire me because of the lack of experience thing.

Desired Settlement: DesiredSettlementID: Refund I want back the money I paid them already, as per their guarantee. I have spent seven months hunting a job with no success whatsoever.

Business Response: Business Response /* (1000, 5, 2013/07/18) */ Thank you for the opportunity to respond to Case #XXXXXXXX. Ms. ****** enrolled in the Medical Billing and Coding program on 9/22/12. Ms ****** graduated on 1/8/13. Upon completion of the program Ms. ****** was obligated to the full tuition payment for her studies. Ms. ****** did not sign up for the Success Promise program to take advantage of the free curriuculm to work towards employment. Ms. ****** has not worked with our grad counselors either. On 6/7/13, Ms. ****** spoke with our student services department discussing late payments on her account. Ms. ****** requested to cancel her enrollment on 6/24/13. At the time of her cancel request Ms. ****** would have owed $551.00 in tuition. We however, made an exception in her case and waived the balance due on her account. Once the account is cancelled all services are discontinued. We wish Ms. ****** the best of luck in her future endeavors. Thank you, ***** ********* Director of Student Services

7/24/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was severely misled on school's accreditation and qualifications. I feel this school has stolen over $6000 and 3 years of my life. I enrolled in the Health Information Technology Associates Degree program with US Career Institute (aka Weston Online University) in April 2010. After looking over their website, I spoke to a student representative to verify that this school was fully accredited. I was told that it indeed is fully accredited across the country. I have found that this is indeed a false statement. I tried to transfer my classes to another university and was told that NONE of my credit hours are transferable from this school. I also learned that I am unable to sit for my RHIT certification exam because this school is not accredited with AHIMA (American Health Information Management Association). I have spent a total of $6,146 in tuition/fees and over 3 years of time and will not be able to use any of it. I had made A's & B's throughout the whole course until the final exam, which I have failed now twice. I was told I could retake it for $234.00. After the second time, I decided not to take the final a third time and requested that they not send me the test in the mail. I received it in the mail and they added another $234.00 to my account. I returned the exam as they stated to do but in the meantime, not only has my account not been credited, but an amount of $59.00 has been deducted from my bank account. I am extremely upset and disappointed in Weston Distance Learning(aka US Career Institute, USCI, At Home Professions, McKinley College). I feel that I have been lied to, mislead and will have to start my pursuit of my degree and RHIT certification all over again. I have wasted thousands of dollars and several years of my life for nothing. Thank you in advance for any help you may provide.

Desired Settlement: I am requesting that I am refunded the total tuition/fees that I have paid to Weston Distance Learning, Inc (US Career Institute) in the amount of $6146.00 so that I may be able to pursue my degree and certification at a school that is accredited with AHIMA (American Health Information Management Association).

Business Response: Business Response /* (1000, 5, 2013/07/19) */ Thank you for the opportunity to respond to **** *****'s complaint. USCI is fully accredited, as outlined in the school catalog. USCI's accreditation status can be viewed on the U.S. Department of Education website at http://ope.ed.gov/accreditation or the accrediting body's website at http://www.detc.org As stated in the catalog issued to Mrs. *****, the acceptance of transfer of academic credits to another institution is determined by the receiving institution. College/institutions individually establish criteria for transfer credit acceptance based on many factors, including but not limited to course content, final grade, credits per course, type of accreditation, age of credits, etc. Courses in U.S. Career Institute's degree programs may or may not transfer to other colleges and depends solely on the receiving institution's criteria and determination. U.S. Career Institute does not imply or guarantee that the transferability of credits from its courses. U.S. Career Institute has formed articulation agreements with several colleges that have agreed to accept transfer credit dependent on various factors, including student performance in our courses. Articulation agreements for this program are in place with Columbia Southern University, Grand Canyon University, American InterContinental University and Kaplan College. Our graduates may sit for AHIMA's CCA certification exam (six months' working experience encouraged before sitting for exam). In addition, graduates can sit for the CPC-A (Apprentice) certification exam. After an additional one year of coding work experience, the A is dropped and the graduate is a CPC. Per the school's Code of Conduct, students agree to never turn in work that is not my own or present another person's ideas or scholarship as my own; never ask for, receive or give unauthorized help on graded assignments, quizzes and examinations; and never use outside books or papers that are not authorized by the directions for my assignments or examinations. Mrs. ***** has failed to follow these guidelines to submit her assignments. Mrs. *****'s instructors have provided detailed information regarding this situation. Mrs. ***** is responsible for the education and training materials she has received. The school is not obligated to refund the tuition per the school's refund policy that was provided to the student at the time of enrollment. Thank you, ***** ********* Director of Education


Customer Review(s)

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Customer Reviews Summary

7 Customer Reviews on Weston Distance Learning Inc
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