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Phone: (970) 377-8066 Fax: (970) 377-8068 4606 S Mason St, Fort Collins, CO 80525
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Spotlight Music is a family owned and operated full service music store with a cafe and stage.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Spotlight Music Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Rob Curci, President Ms. Jen Curci Ms. JoAnn Curci, Sec/Treas
Musical Instrument Stores Musical Instrument Repair Shops Musical Instrument Accessory Suppliers Music Instruction - Instrumental Coffee and Tea Shops
Refund and Exchange PolicyRefunds are for store credit only. They must be done with in 7 days of date of purchase.
Products & Services
guitars, keyboards, drum equipment, and recording equipment. products include: Fender, Squire, Taylor, Roland, Orange, PRS, Charvel, Gretsch, Line 6, Boss, Seagull, Art & Lutherie, Ibanez
THIS LOCATION IS NOT BBB ACCREDITED
4606 S Mason St
Fort Collins, CO 80525 (970) 377-8066 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: On 6 July 2014 I bought a Ukulele and accessories at Spotlight Music Store. I am disabled and I discussed this with the two salesmen who helped me (***** and *******). I have a neurological condition that causes severe pain in my limbs. When we left the store the receipt was not in the bag, which we didn't notice until we got home. My husband called the store and was told that it would be a the register, we could pick it up any time. In the last week-and-a-half, I have had severe trouble with pain in my hands - to the point that I couldn't even pick up the Ukulele to try it. I realized that I would not be able to play the instrument, and today I returned to the store to return it. I was told that I could not return it, since it had been more than six days since I bought it. No one, at any time, told me or my husband the store's return policy. It is printed on the receipt, which we didn't get - and which was not available to the register. (A salesman had to search through the store's receipts for the prior two weeks to find their copy.) I asked to speak to a manager about my situation, being unable to play because of my disability. Instead, a salesman talked to the manager and returned to tell me that there are no exceptions. This afternoon my husband called the store to discuss this with a manager. He was told that the manager was busy, but would return his call. This did not happen. I find this unacceptable for a store that claims on their on-line store: "Spotlight Music is the place to buy your gear because we are committed to give you the best customer service ever!". I have barely had the instrument out of the case to look at it, and have not played it at all. Six days is a very short time to make a return, especially if you were not informed of the policy. Their on-line store policy is a 14 day return from the date of delivery - more than twice the time allowed for in-store purchases.
Desired Settlement: I would like to return the Ukulele and accessories to the store for a refund. The salesman said that if I had brought it in within the six days, I would have received a store credit - not a refund. This was never mentioned to us. I don't want a credit I can't use, I want to get my money back. I am on a limited income and have lots of medical bills. The bottom line is: they did not get the receipt in the bag and we were not informed of their policies.
My name is ***** ****, disabled in all 4 limbs and I just filed a complaint tonight against Spotlight Music for not giving me a total REFUND since my condition is not predictable and they knew that, the salesman. Just another case of ma**** a disabled personal feel embarrassed and ashamed. I told the two salesman my whole medical problems and how even though I have an implant I’m still in pain every single morning! Please call me as they should make an exception for my situation esp. since NO ONE told us the return policy esp they made the first mistake by not putting it in the bag. Due to my situation or not they should have mentioned when my husband called “by the way Mr. **** the return policy is”. that is very bad business. And finally I did check the waiver to authorize you to communicate my complaint with the business yet it didn’t check!!!
To Whom It May Concern: