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A BBB Accredited Business since
BBB has determined that Columbine Moving & Storage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Columbine Moving & Storage include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. William Ortmann, President Mr. Chip Olejniczak, General Manager Mrs. Marilyn Ortmann, Sec/Treas
Movers Moving Services - Labor & Materials Moving Assistance - Packing, Unpacking, Organizing Storage Units - Household & Commercial Moving & Storage Company
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The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (970) 328-2008(Phone)
- (970) 328-2009 (Fax)
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I signed a contract with Columbine moving company for a delivery of my furniture from ***** Colorado to ******* **********. I was in a rush to leave and they were supposed to pick up my furniture the very next week. which they did. Then all hell and headaches break loose. I am supposed to receive my furniture 2 weeks from pick up date. I receive an email on the very last date my furniture is supposed to be delivered from the owner Mr. Bill O****** saying that the driver didn't bring a long enough truck and that only have of my furniture could leave that day. Which I would've been fine with. "Any furniture is better than NO furniture when you'd been sleeping on the floor for 3 weeks." But, Mr. O******* decides to make the Executive decision for ME a PAYING CLIENT with no contact what so ever to hold off on the move for another 2 weeks. I had been without furniture for over a month and a half and when I **ll to figure things out Mr. O******* gets an ATTITUDE with me and says it was his decision and only his decision. Then he has the nerve to say that they **NNOT do anything for me to get my furniture out quicker to ********** or decrease my rate on my bill. He was never apologetic until I **lled ****** *** ***** services and told them about the situation and that I would report these two companies to the BBB. I finally received my furniture after a month and half with some things s**red up from them packing my materials.
Desired Settlement: I believe that Columbine Moving Co. out of Aspen, Colorado should adjust my bill up to 50% off. They had the nerve to charge me $2,500.00 for the move that was supposed to take 2 weeks and then make the executive decision for a grown man and a VETERAN? I fought for this country and I don't deserve for people to make up decisions for myself and then charge me the same as it were for two weeks when it takes this company over a month.
Business Response: This client's goods were picked up on 10/16/2015 as agreed to. His delivery "window" was 10/23 to 11/3/2015. The truck to **. arrived on 10/28/2015 to load his items from our warehouse. This truck didn't have enough room, due to other customer's shipments already on the truck, taking up more space than estimated. If we only partially loaded some of his items on this truck, this would have necessitated a second truck with the extra items that didn't fit. I made the decision not to load a partial shipment & to keep the entire shipment together. As soon as I realized there was a problem, I notified the client via email on 10/29/2015, @ 8:42 a.m. about the delay, and giving him a new delivery "window" ending on 11/15/2015. His shipment did deliver on 11/15/2015. Unfortunately the size of the client's shipment, 1760 lbs. does not qualify for a delay claim. In order to qualify for a delay claim the shipment would have to weigh 3,500 lbs.
Read Complaint Details
Complaint: No truck driver to move my belongins Charged my cc before receving my belongins Double charged my credit card $3764.55 on 06/10 and 06/11 The company tried to re-schedule because they couldn't find a truck driver to do the loading. They never mentioned to stored our belongins for another week in a storage which they did. Then they charged my credit card twice before even receving my belongins, which I was told that my credit card was supposed to be charge once receving them. Got 1 credit after my request and then charged me again four days later. Still waiting for a refund. My billing cycle is closed and the credit card company is asking for almost $8000 due to the moving company error.
Desired Settlement: Receive the $3764.55 credit due to me and their acknowledgment that the agreement was to charge my card after delivery. Due to all this mess I would also like a refund for the credit card fees they charged me. My concern is for future consumers who don't have a big credit line.
Business Response: Business Response /* (1000, 5, 2013/07/11) */ Customer's goods were picked up on 6/10 per the contract by our local truck because there was no over the road truck assigned @ that time. His credit card was charged $3764.55 @ that time per industry policy.The shipment stayed in our warehouse @ no cost until 6/15. On 6/17 customer demanded that his c.c. charge of $3764.55 be reversed. Columbine reversed the charge. Shipment was scheduled for delivery on 6/22. Last day of delivery on the contract was 6/24. Columbine ran the c.c. for $3764.55 on 6/21 prior to delivery as is co. policy. On 7/4 the customer notified Columbine that his c.c. had been run twice for $3764.55. Due to the holiday weekend Columbine couldn't address that problem until 7/8 when businesses opened up. We discovered his card in fact had been run twice due to a malfunction with our credit card machine. Columbine issued a credit for $3764.55 to customer on 7/8 & provided him with all the documentation showing the credit being issued. The credit just hasn't "flowed through" to his account yet. As for payment after delivery, that is never the case in the moving industry. Payment is always due prior to the unloading. In fact, that is stated on the Bill of Lading, which is signed by the customer. We would never agree to charge his card after delivery due to the fact that there might not be enough of a credit limit on the credit card. I am happy to supply the BBB with a "paper trail" showing that the customer has been charged the proper amount & been credited the proper amount. His shipment was serviced with the contract dates of pick up 6/10 or 6/11 and delivery 6/15 to 6/24. I apologize for the inconvenience but the problem with the credit card was a defective machine in our office.