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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Burke Moving & Storage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Burke Moving & Storage include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Bryan Scadden, Owner
Movers Moving Services - Labor & Materials Moving Equipment Suppliers Packing and Crating Companies Piano Movers Storage Units Paper Box Suppliers Packaging Material Companies Warehouses Office Record Storage Services
Alternate Business NamesScadbert Inc
220 Evelyn ST
Cheyenne, WY 82007 (307) 635-3608 (800) 987-3608 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (800) 987-3608(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I have a complaint about the questionable estimate tactics used to give an accurate quote by Burke. Burke was able to come over to our former place of residence and walk through our home and evaluate how much of our personal items we have that they would have to move. Burke gave us an estimate of $2105.0 to move all of our items to a new location. We paid Burke this amount after they moved us into the **** trailer that was located at our home. Not to mention Burke did not even have to use their own trucks to move us. **** mobile rented us a 57 foot trailer which was used to store and move our items. I even called ****** ****** about his quote and questioned him about the cost of the move. ****** assured me that we would not be paying much more then what was quoted on his quote. Then on the final day of our move one of his guys called someone at Burke and we were told that we owe Burke another 1792.0 dollars. I am was never given any justification for this extra amount or even shown a bill. I even called ****** ****** about this issue and I have yet to see a bill. Please help me to understand their billing process. I am still not sure what we were paying for in the first place. Not to mention his movers lost the hardware to our nice wooden queen size bed and also the hardware for a book shelve we own. This issue was just ignored by the movers and we were left to fend for ourselves. The movers are hard working nice people who need to the accountability for things that are lost during a move. We need help with this issue or I am going on line to let everyone know the issue we ae having with Burke. Please help us recover some money back. Thanks
Desired Settlement: We would like most of the money back from the 1792 dollars. We feel this was never justified in any billing statement at all.
September 20, 2013
Dear *****: We are in receipt of your email regarding the ******** move. The parameters changed on this move thus the price went up accordingly.
2. He moved from a very large home to one about half the size. The new home is on a very narrow street. When we arrived to unload his trailer we had to wait for people to move their cars so we could open the doors and put our ramp down. The way the trailer was situated the ramp was at an angle into the street. Our dollies had to go up over the curb and on to the sidewalk. 3. The entrance into the new home is on the side of the house, and once in the home difficult to maneuver items. I had estimated that they had approx 18000 lb. Our men did the best they could to get all items into the home and placed where they wanted them. Again this was made more difficult due to the size of the home.
6. This move was difficult for the Bauchmann’s as they had to postpone several times. He almost lost the sale of his home due to the postponements. We moved the new family into the home that is how I am aware of that situation. I feel bad for them but we did not cause the issue.
If you have any questions please give me a call at *** *** ****.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|12/12/2011||Problems with Product/Service|