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Find a Location

Silver Spruce Motel has 1 locations, listed below.

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    Business ProfileforSilver Spruce Motel

    Motel

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    162 W 6th Street, Glenwood Springs, CO 81601
    BBB File Opened:
    4/22/2008
    Business Incorporated:
    8/29/1994
    Type of Entity:
    Corporation
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/28/2021

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I made my reservation through ***********. When we arrived the lady at the front desk was just flat out rude and seemed unhappy in her life. After we checked I'm we took our things to the room and went to eat and out to country jam. When we came back and the kids were getting in bed, my son found a bed bug in his bed, on his pillow. We immediately killed it. Then I walked straight over to the office and spoke with the elderly lady who had no clue what I was saying. I told her I would come back in the morning. When I went over the owner or manager whatever he was came over and brought another lady with him. They wanted to insist that it was an elm bettle even after I showed him the picture and showed him the 2 bites I received over night. In a different bed and area. They stripped the bed saying there was no blood but it wasn't even the bed I slept in. Nor did my son get bit. And why search the bed for blood when they are supposed to clean the sheets. The man and lady flat were rude.

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Jessica F

    1 star

    12/01/2022

    I only require a comfortable bed, a working bathroom and a clean room but was disappointed to find none of these at the Silver Spruce. This motel is super adorable and could be a retro gem. It has an excellent location too. The downside is it is the worst maintained, dirtiest, and most run down place I could imagine. I planned to stay here for an extended period of time because I’m working in Glenwood springs but canceled because I was having allergies from the dirty room. Originally I was given a double queen room. It was ok. It was a bit dirty and I saw a couple of bugs that i suspected were bedbugs but I didn’t want to overreact. They kept me there for a week and a few days. Then they moved me to the budget room because this was the room I had reserved and one had become available. It was very dirty. In addition plumbing was in desperate need of repair. The shower wasn’t draining, the toilet wasn’t working well (It required a practice flush because the flipper was worn out). The carpet was covered in dirty spots. The walls had dark streaks. The mattress was thin, uncomfortable and worn out. I also observed signs of bed bugs. The one night I managed to stay in that room was miserable. I even considered sleeping in my car. In the end the manager changed my reservation to weekly instead of monthly and said she would refund the remaining balance. This didn’t happen. A small portion was returned in the end. I’m assuming that she kept the damage deposit for the problems she observed in the room. Even though they all took several decades to develop. I haven’t called her to request a larger refund because it’s obvious from the state of this motel that she’s doing a very poor job maintaining this business and is in severe denial that it’s so very bad.

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