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BBB Accredited Business sinceAdditional Locations
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Specializing in mortgage, refinance, home loans, mortgage brokers, loan modifications, financial services, mortgage bankers.
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A BBB Accredited Business since
BBB has determined that Cornerstone Home Lending Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB Complaint Information
Find aggregate BBB complaint information for Cornerstone Home Lending Inc. BBB of Greater Houston and South Texas has the full report as that BBB handles all complaints for Cornerstone Home Lending Inc.
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Division of Real Estate-Colorado
1560 Broadway Ste 295, Denver CO 80202
Phone Number: (303) 894-2166
Type of Entity
Business ManagementMs. Sabrina Nowling, PR Project Manager Mr. Marc Laird, CEO
Mortgage Brokers Mortgage Lender Financial Services Mortgage Bankers Loans Loan Modification
Service AreaFort Collins, Loveland, Windsor, Wellington, LaPorte, Greeley, Evans, Eaton, Estes Park, Berthoud, Firestone Frederick, Dacono, Platteville, Longmont, Fort Lupton, Kersey, La Salle, Leadville, Winter Park, Fraser, Silverthorne, Frisco, Breckenridge, Eagle, Vail, Edwards, Glenwood, Carbondale, Basalt, Snowmass, Aspen, Fort Morgan, Keensburg, Sterling, Julesburg, Rifle, Palisade, Parachute, Cheyenne, Laramie, Casper, Buffalo, Sheridan, Gillette, Rawlins, Rock Springs, Cody, Denver, Colorado Springs, Pueblo
Alternate Business NamesCornerstone Mortgage Company
1110 38th Ave
Greeley, CO 80634 Directions
1310 Westhaven Drive, 1st Floor, Office A
Vail, CO 81658 Directions
2809 E Harmony Rd Ste 200
Fort Collins, CO 80528 (970) 206-4663 Directions
290 Highway 133
Carbondale, CO 81623 (970) 945-2011 Directions
3257 West 20th Street
Greeley, CO 80634 Directions
326 Oak St
Steamboat Springs, CO 80477 (970) 846-5319 Directions
3726 S Timberline Rd Ste 102
Fort Collins, CO 80525 (970) 226-2992 Directions
450 West Ave Unit 102
Rifle, CO 81650 (970) 625-3811 Directions
50 Chambers Avenue, Office 3
Eagle, CO 81631 Directions
6500 W 29th St Ste 230
Greeley, CO 80634 (970) 379-1280 Directions
817 Colorado Ave Ste 102
Glenwood Springs, CO 81601 Directions
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Additional Phone Numbers
- (970) 846-5319(Phone)
- (970) 226-2992(Phone)
- (970) 379-1280(Phone)
- (970) 945-2011(Phone)
- (970) 625-3811(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I have a mortgage which Cornerstone is servicing and I have been trying to set up an ACH payment for a long time now which Cornerstone refuses to process. My real estate contract is in my middle name "******" & last name, my bank account & checking account is in my full name "******** ******" & last name. There is even an addendum to the contract which Cornerstone has that establishes the relationship that ****** & ******** are the same person. I have been paying my mortgage for over a year with checks in my full name, which Cornerstone processes but when I try to set up an ACH payments, they get rejected because the name on the bank account "******** ******..." doesn't match "******...". A. If Cornerstone isn't going to accept an ACH under "******** ******" then why do they accept checks under that name every month. Fail = Cornerstone. B. If Cornerstone service personal could read, they could simply reference the contract which establishes the relationship that ****** = ********. And I have called in to explain but they still won't except. Answer given it's not their "policy", I suppose they meant it's not their policy to employ people with independent thought process, not really sure. C. Their solution was for me to send in a preprinted deposit slip from my bank, only problem there was my bank's deposit's slips don't include the customer name nor full account #. I guess my bank actually cares about customer information. Their last option was for my bank to send them a letter, so I asked my bank and the bank employee went to their computer and typed up a short and "impossible" to forge word document that stated ******** is ****** and ******** ****** is all one and the same. The short document even included a contact number for the bank. Wow, if only I would have thought to include my bank's contact on my original ACH request a year ago... oh wait... I did. If only Cornerstone employees knew what due diligence was... Will they actually process this time??? 14 months after the original attempt??? I doubt it, I truly do... It would appear, that it is actually impossible for me to set up an ACH payment through Cornerstone. Their "policy" simply won't allow it. Which is a shame, I set up ACH payments all the time with little effort. Why is common sense dead? And did Cornerstone commit the murder??? Perhaps... perhaps indeed... With Regards, ****** or ******** or ******** ******, please take your pick.
Desired Settlement: Use common sense, read the contract if they still lack common sense and process the ACH.
To whom it may concern:
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: We were trying to buy an ******* **** in ********* Colorado. We put down @ $2300 in a security deposit and started trying to sell our home. We were told by the Cornerstone Lending that my wife did not have sufficient credit to qualify for the loan, however since we were selling our current **** and paying off all of our creditors that we would continue on that contingency. We got a rental, and needed to pay the rent and our mortgage in Feb 2014. We knew we did not have sufficient funds so we called our creditors to tell them we would be able to pay them all off in March 2014 after the sale of our house. We sold the house and proceeded to pay off all creditors. We received a call from ***** from the "**** ******** ****" for ******* homes and she told us that some of the creditors reported us late and thus, we would not be able to buy the house anymore. the communication from Cornerstone was atrocious. That is a lot of money spent just to get nothing in return. Especially when we were somehow pre-qualified at barely over $200,000, not at the nearly $310,000 that it was sitting at. Never once were we ever told what we actually qualified for or received anything saying congratulations, you have been qualified! No. We were told we did NOT qualify but we would when we sold the house. Before we could sell the house we were told we no longer qualify... well we were ALREADY TOLD we did not qualify!!!! We have asked for copies of any and all documentation stating that we were in fact qualified but get nothing in return from Cornerstone.Cornerstone lending will not answer email asking for any documentation, which is no surprise considering they all but refused to meet with us or answer emails or phone calls for the previous 3 months when we were pleading with anyone to tell us what if anything we actually qualified for. We feel duped... cheated....lied to about our eligibility and swindled. We are trying to get our deposit back but we cannot do so until Cornerstone shows me proof I was ever qualified.
Desired Settlement: I need all documentation that Cornerstone has pertaining to me, and for them to show me proof that I was qualified for a loan and that they effectively communicated this information to me. I believe I am entitled to a full refund of all earnest money paid to ******* Homes (@ $2300) But I need Cornerstone to show me this information first.
April 14, 2014
Better Business Bureau:
So here's the other part I never seem to get any response on... why did the **** buyers ****, ******* and Cornerstone refuse to talk to us and instead opted for a "we can't qualify you, sorry" and that was the end of it? Nothing from anyone at ******* or the "HBC" or from Cornerstone about the possible option to hold funds for up to a year or so if in case any other houses are started? Nothing from anyone on suggestions on how to contest or how to try to plead down the creditors we paid late? Nothing on how to try to better position ourselves for another attempt in a year as it seems I am eligible again mid March of 2015? Why does it take a month of me asking these questions and filing complaints with the BBB to only get partial answers from all parties involved?