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      Country
          Country

          Find a Location

          Otter Products LLC has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Otter Products LLC

              209 S Meldrum St Fort Collins, CO 80521-2603

              BBB Accredited Business
            • Otter Shop

              151 W Mountain Ave Fort Collins, CO 80524-2822

              BBB Accredited Business
            • Lifeproof Cases

              650 Missouri Avenue Jeffesonville, IN 47130

            • LifeProof

              15110 Avenue of Science San Diego, CA 92128

              BBB Accredited Business

            Business ProfileforOtter Products LLC

            Cell Phone Equipment
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.37/5stars

            Average of 35 Customer Reviews

            Customer Complaints

            188 complaints closed in last 3 years

            74 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/1/2005

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Otter Products, LLC is a manufacturer of protective cases for devices such as mobile phones, tablets and music players.

            Business Details

            This is a multi-location business.

            Find a Location

            Otter Products LLC has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Otter Products LLC

                209 S Meldrum St Fort Collins, CO 80521-2603

                BBB Accredited Business
              • Otter Shop

                151 W Mountain Ave Fort Collins, CO 80524-2822

                BBB Accredited Business
              • Lifeproof Cases

                650 Missouri Avenue Jeffesonville, IN 47130

              • LifeProof

                15110 Avenue of Science San Diego, CA 92128

                BBB Accredited Business
              BBB File Opened:
              4/11/2002
              Years in Business:
              26
              Business Started:
              1/1/1998
              Business Incorporated:
              1/1/1998
              Accredited Since:
              2/1/2005
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              1000
              Alternate Business Name
              • TreeFrog Developments Inc
              • Life Proof
              • Otter Shop
              • LifeProof
              • OtterBox
              Business Management
              • Ms. Laura McFarland
              • Mr. Steve Nisbet, President
              • JC Richardson, CEO
              Contact Information

              Principal

              • Mr. Steve Nisbet, President
              • JC Richardson, CEO
              Additional Contact Information

              Phone Numbers

              Customer Complaints

              188 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/04/2024

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Answered
              On 4/8/2022, I purchased an Otterbox Defender Pro case for my ****** Pixel 5 phone from Best Buy, an authorized retailer, for a total of $35.54. I paid a premium price for the OtterBox brand due to marketing claims on the packaging stating that the case "outlasts heavy use" and that OtterBox provides a "limited lifetime warranty". Between the purchase date to the time of this complaint, I've used the case under normal use conditions, in clean office and home environments, with charging every 1 or 2 days. At the time of this complaint, the dust cover has since crumbled off and a gap has formed at each of the top corners of the case, allowing dust to accumulate within the case. I reached out to OtterBox to remedy this defect in manufacturing, material, or workmanship within the warranty period and OtterBox claimed to have discontinued the model for my case and no longer had any replacements available, offering a 15% discount on my next purchase instead. OtterBox's "limited lifetime warranty" has a coverage period effective 7 years from the original date of my purchase (4/8/2022) and it is unacceptable to have discontinued the model and not maintained reserve inventory to fulfill valid warranty claims or provided a sufficient alternative, such as a credit to consumers to receive a replacement from an authorized retailer that maintains stock. When I suggested this alternative to OtterBox and mentioned that Amazon, an authorized retailer, carried stock of the discontinued product, they offered a 25% discount on my next purchase through their website instead, which is an insufficient remedy as it would require me to purchase a new phone. OtterBox has therefore not made every effort they claimed they would for discontinued products under the terms of their limited lifetime warranty. Further, the marketing claims are misleading if the dust cover and corners of the case were unable to perform adequately under normal use when they advertised the case outlasts heavy use.
              Read More

              Customer Reviews

              35 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Joshua B

              1 star

              03/23/2024

              Terrible company. Said free 2 day shipping in website. They sent it ******************** instead after i ordered. Six days later it still hasn't arrived. When i reached out to customer service i was ignored. No response at all

              Local BBB

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