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BBB Accredited Business since

Otter Products LLC

Phone: (855) 688-7269 Fax: (970) 493-1755 209 S Meldrum St, Fort Collins, CO 80521 View Additional Email Addresses http://www.otterbox.com View Additional Web Addresses

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Description

Innovator of protective solutions for the leading global handheld manufacturers, wireless carriers and distributors.  We design, manufacture and market all of our products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Otter Products LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Otter Products LLC include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 551 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

551 complaints closed with BBB in last 3 years | 262 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 92
Billing/Collection Issues 9
Delivery Issues 25
Guarantee/Warranty Issues 115
Problems with Product/Service 310
Total Closed Complaints 551

Customer Reviews Summary Read customer reviews

14 Customer Reviews on Otter Products LLC
Customer Experience Total Customer Reviews
Positive Experience 9
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 14

Additional Information

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BBB file opened: April 11, 2002 Business started: 01/01/1998 in CO Business incorporated: 01/01/1998 in CO
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Gary A Rayner, CEO Mr. Brian Thomas, CEO
Contact Information
Principal: Mr. Gary A Rayner, CEO
Principal: Mr. Brian Thomas, CEO
Business Category

Manufacturers and Producers Mobile Phone Equipment Suppliers

Products & Services

Otter Products LLC sells the following brand(s): OtterBox, OtterProducts, LifeProof

Service Area
International
Alternate Business Names
Life Proof LifeProof OtterBox TreeFrog Developments Inc
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Email Addresses

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