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BBB Accredited Business since

Frontrange UPS Store 4205, LLC

Additional Locations

Phone: (970) 686-2211 Fax: (970) 686-0209 View Additional Phone Numbers 1540 Main St Unit 218, Windsor, CO 80550 View Additional Email Addresses http://www.theupsstorelocal.com/4205


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

These stores (#4205, #1654, #4638) offer small business solutions including but not limited to shipping, faxing, mailing and printing.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Frontrange UPS Store 4205, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Frontrange UPS Store 4205, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Frontrange UPS Store 4205, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 30, 2013 Business started: 12/15/1994 in CO Business started locally: 12/15/1994 Business incorporated 11/20/2012 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Colorado Secretary Of State
1700 Broadway Ste 200, Denver CO 80290
www.sos.state.co.us/
Phone Number: (303) 894-2200

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Mary Jo Pelanek, Owner Mr. Jefferey Pelanek, General Manager Mr. Paul Pelanek, Owner
Contact Information
Principal: Ms. Mary Jo Pelanek, Owner
Business Category

Mailing Services Public Notaries Freight Forwarding Services Paper Box Suppliers Shipping Room Supply Stores Printers Copy Centers Mail Box Rental Companies

Service Area
Windsor, Greeley, Fort Collins and surrounding cities.
Alternate Business Names
Frontrange UPS Store 1654, LLC Frontrange UPS Store 4638, LLC
Products & Services

printing, mailbox services, small business solutions, fax services, packaging, freight, notary, office products, office supplies


Additional Locations

  • 1540 Main St Unit 218

    Windsor, CO 80550 (970) 686-2211

  • 2519 11th Avenue, Unit A

    Greeley, CO 80631 (970) 351-6505

  • 3620 West 10th Street, Suite B

    Greeley, CO 80634 (970) 353-9655

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/10/2015 Delivery Issues | Read Complaint Details
X

Additional Notes

Complaint: I asked UPS of Greeley, CO on 10th St to carefully wrap and antique lamp...I paid 195.76 to ship and 600.00 insurance.......it arrived at my sister's in FL with the box dented , it was not marked Fragile, it wasn't wrapped properly, they used inflated bubbles to cushion it instead of popcorn, and it arrived broken in pieces .....My mother had moved it from Fl to Co, and I too boxed it up with no problem.....it was not wrapped properly....this lamp may have an apprised value of $3000, according to what our Mom had the name and gave it to my sister she looked it up they had lamps similar to this one, made the same way.....Mom is diseased this is not the first time this has happened before a shipment of corning ware arrived to the same address in FL and all but one pot was broken ...whoever wrapped ought to be taught how to wrap...I am very upset

Desired Settlement: I want what paid to have it shipped $195.76 plus the $600.00 insurance I'm on a limited income and it was hard to come up with the money.........*****  ********* sender, receiver *** *******

Business Response: The customer (sender) shipped on March 12th an antique hand blown glass lamp base and shade in separate boxes through our store in Greeley.  On March 18th we got a message that the lamp base had been received damaged.  I called the customer on  March 19th to get specifics about the shipments as well as to get the phone number of the receiver since I wanted UPS to look into the issue.  On March 19th I informed UPS of the package damage and they had a UPS driver pick up the damaged package to take to UPS' third party damage claim evaluator.  We got notification during the week of March 23rd that the damage evaluator believed the package had been packed adequatel and that the damage resulted from UPS personnel's handling of the package during handling.  I called the customer on March 27th to bring in valuation documentation of the damaged lamp base and tell her about the claim being approved.  I apologized on behalf of the store for her property being damaged and told her we would get the check for the insured value of the lamp and the packing/shipping charges for the lamp base box expidited to her the week of March 30th.  The customer appeared satisfied that she had been treated fairly.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Frontrange UPS Store 4205, LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)