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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Wilburs Total Beverage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Wilburs Total Beverage include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Matt Dinsmore
Liquor Stores Wines - Retail
2201 S College Ave
Fort Collins, CO 80525 (970) 226-8662 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I am writing to advise you of an issue I have experienc** with Wilbur's Total Beverage in Fort Collins. I am hoping that through your intervention, a resolution to the problem can be attain**. I purchas** wine on two occasions at Wilbur's Total Beverage in Fort Collins, CO with promotions advertising a rebate with purchase (******* ***** *** ****** **** *****). The offer was limit** to one rebate offer per address, but Wilbur's staff advis** me that if I want** to buy more of the wine, I could use more than one address to receive the same promotion. I us** two addresses in each of the promotions, one for my home, and one for a relative. One purchase was in February, 2015 and the other in March or April, 2015. I was due four rebates totalling $120.00. I receiv** one rebate for $36.00 shortly after my initial purchase, but to date I am still due the remaining three rebates, totalling $84.00. I contact** "Andy" of the Wilbur's staff in person in approximately March, 2015 and provid** him all pertinent information relat** to the rebates. I receiv** no follow up whatsoever from Andy after this , so I contact** him again in person a month later, at which time he referr** me to "Morgan" of the Wilbur's staff. I gave Morgan all the information (the same information that I had previously given to Andy four weeks earlier) regarding the outstanding rebates that I had still not receiv**. I receiv** no follow up from Morgan either,, so at the end of May, 2015 I contact** the General Manager of Wilburs, Mat D*******, in person and he advis** me to send him an email with all relat** information. This would make the third time that the information was provid** to Wilbur's. I told Mat that if I had known there would be this much of a problem getting reimburs** by the rebates, I never would have purchas** the cases of wine in the first place. Mat assur** me during our conversation that regardless of what he found, he would make it right for me and get me the reimbursement I was due, and specifically in his words, "make you whole." I heard nothing back from him, so on July 6, 2015, I follow** up with another email to Mat, requesting the status of the rebates. Once again, I heard nothing back from him, or any of the staff involv** in this issue. On July 10, 2015, in an effort to resolve the issue before I contact** the BBB, I made a telephone call to Mat. I was told by the person answering the phone that he was in a business meeting. I left a voice message for Mat to contact me. As of today, I have still not receiv** a response from any of the above requests. As outlin** in the information above, I have made a total of seven contacts to the staff of Wilbur's and have still not been made whole, as promis**. This seems to fly in the face of responsible customer service, and quite frankly, I have been surpris** at how the matter has been handl**, especially in a community such as Fort Collins, where business matters are normally handl** professionally and exp**itiously. I have been a steady customer of Wilburs over the years and have always enjoy** shopping there, but this situation has obviously been very poorly handl** from the top down. This matter could easily have been taken care of in a very simple manner on many occasions by the staff of Wilbur's, in the spirit of good customer service. Instead, I feel that I was given the run around and pass** from one person to another, all to no avail. I delay** making a formal complaint against Wilbur's for many months, but I feel at this point it is my only option in order to receive the promis** reimbursement. Thank you for your time in this matter and please feel free to contact me if you have any questions or ne** further information.
Desired Settlement: Refund in the amount of $84.00 and apology. Assurance that all employees are advis** that customer service should be a priority, and they should not simply ignore customer inquiries.
from: Mat D******* <email@example.com>
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: I came in to this store tonight with my pregnant fiancee and were ridiculed by a customer and a staff member. This is absolutely unprofessional and unacceptable. My fiancee is very hurt by the way she was treated and we would like the way this business views people known to the general public, I am DISGUSTED at the way we were looked at and treated.
Desired Settlement: I would like a letter of apology from the employee and some sort of proof that this type of behavior is unacceptable from employees.