This Business is not BBB accredited
Wright Way Lawn Care & Wright Way Roofing
Phone: (307) 262-9669 1853 Welsh Ave, Casper, WY 82604
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On 12/30/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
- 6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Wright Way Lawn Care & Wright Way Roofing include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Wright Way Lawn Care & Wright Way Roofing include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Dave Wright, Owner
Lawn Care Companies Roofers
Industry TipsTips for Hiring Roofing Contractors
THIS LOCATION IS NOT BBB ACCREDITED
1853 Welsh Ave
Casper, WY 82604 (307) 262-9669 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Last fall my husband and I purchased a home and negotiated with the seller to replace the roof. The owner hired **** ****** in ******, WY. (Wright Way Roofing) When the roof was being replaced they inadvertently removed and trashed the existing swamp cooler from the roof. The owner lives in *** ***** and called ********** demanding that they put a new swamp cooler on the roof to replace the one they trashed. The problems began to occur right after the roof was replaced. **** Wright roofing put a big gouge in the siding of the home that had to be fixed. I asked **** Wright for a couple of the removed t-lock shingles to keep for the sheds since they are no longer made. He promised on several occasions that he would bring them by and never did. This past summer I called **** Wright because the flashing around the fireplace had not been properly installed and the swamp cooler stopped working properly. A couple weeks later I called **** Wright and he said he sent someone out to fix the flashing around the fireplace on the roof but we don’t know for sure because we were never notified when someone came by. After calling **** Wright several times to look at why the swamp cooler wasn’t working properly he finally came by and adjusted the belt and said that the motor was bad. He assured me that he would be back soon to replace the swamp cooler motor. I never heard from him and called him many, many, many times and received several broken promises that he would be by to replace the motor different times/dates but he never showed up or called. I figured I would get more flies with honey than with vinegar so I was persistently kind and understanding with **** Wright. The last phone call I had with **** Wright I kept my cool and was kind but **** Wright was suddenly rude and told me that the swamp cooler was no longer under warranty. I told him that he was not displaying good customer service by not standing behind his work. He went on with strange and rude statements like “I never use my swamp cooler anyways”, “I don’t have time to deal with you” and “go ahead and take this to small claims”. Then **** Wright hung up on me. I was so upset that I have wasted so much of my time on this incompetent and unprofessional person that after about a week I decided to call ******** ******* ******* of ****** to see if they would take a look at the swamp cooler. The technician tried a new motor in the swamp cooler and the fan still did not blow out air like it should. The technician did say that the motor was over******* and the bearings were bad. ******** ******* told me that the whole swamp cooler may need to be replaced in order for the low/high on the fan to blow out more air. I was willing to pay for a new motor if that would completely fix the problem but it did not.