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BBB Accredited Business since

Tru-Green

Phone: (307) 234-0077 Fax: (307) 234-0634 View Additional Phone Numbers 885 Antler Dr, Casper, WY 82601 http://trugreencustomer.com

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Description

This business does lawn, tree and shrub care and nuisance pest control.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Tru-Green meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Tru-Green include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Tru-Green
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: September 25, 2013 Business started: 01/01/1995 in WY Business incorporated: 03/01/2001 in WY
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Agriculture-WY
2219 Carey Ave, Cheyenne WY 82002
http://wyagric.state.wy.us/
Phone Number: (307) 777-7321

Type of Entity

Corporation

Business Management
Mr. Kevin Eberle, Owner/President Ms. Sarah Monroe, Office Manager
Contact Information
Principal: Mr. Kevin Eberle, Owner/President
Business Category

Lawn Care Companies Tree Service Fertilizer Suppliers Pest Control Companies Pest Control Supplies & Equipment Lawn & Tree Care

Service Area
Casper, Douglas, Evansville, Glenrock, Lusk, Mills
Alternate Business Names
EB Inc

Additional Locations

  • 885 Antler Dr

    Casper, WY 82601 (307) 234-0077 (307) 462-4827

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Phone Numbers

  • (307) 462-4827(Phone)
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Complaint Detail(s)

9/26/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I was scheduled to have my lawn sprayed by a local TruGreen company on Saturday morning. I was in the back yard all morning and at approximately 8:20 am I saw the company truck pull up to the front curb. I came in the back door and walked through my kitchen/living room (apx 25 seconds) and opened the front door. I watched the TruGreen truck drive away. In my yard was the treatment stick in the grass and the bill under my mat. The bill stated that he treated the front/side/back of my yard and was charged $62.50. I was in my yard and I witnessed them only being there for that period of time. I called to discuss this with them and they deny that my yard was not treated. I told them that I didn't like being lied to and that they are stealing. They subsequently came and stated that they treated my yard. I was not happy about this because I told them that I didn't want their services anymore. I have have been paying them for over 10 years and I question now whether or not they really have been doing what they are charging me for. I usually am not home when they treat and I think they are taking advantage of this. I don't want to see them do this to anybody else and would like for them to be accountable for their actions.

Desired Settlement: I am not sure how this should be handled. I have asked them to make this right, but at this point I feel they should be held accountable. I would like a refund for the 2nd spraying that they said they completed, because I do not have faith that they are providing the servcies they say they are and I did not witness them spraying my law.

Business Response:

September 25, 2013

I spoke to Mrs. ***** this afternoon.
she was happy that i called her back in response to the complaint.
i apologized and told her I would like to do what ever she thought was fair to rectify the situation.
we agreed that I would credit her account and not charge her for the treatment in question.
i told her i believed her and that we may not have sprayed her lawn that day and i would speak to
the technician who supposedly did her treatment and hold him accountable.
she said she was satisfied with the solution and would not pursue this any more.


Kevin Eberle
owner
TRUGREEN
Casper, WY

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 9737793, and find that this resolution is satisfactory to me.

Regards,

***** *****