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BBB Accredited Business since
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This company offers complete landscape, lawn care & mowing, painting services.
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A BBB Accredited Business since
BBB has determined that Pro Lawn & Landscaping meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Pro Lawn & Landscaping include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Bert Garcia, Owner
Landscape Contractors Landscape Maintenance Landscape Designers Lawn Care Companies Sod & Sodding Service Commercial Painting Contractor Deck Builder Handyman Services Fountains - Garden, Display Sprinkler System Dealers Garden Pond Dealers Landscape Lighting Companies Stone Paving Companies
Alternate Business NamesPro Interior Painting
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: A year ago I hired Pro Lawn & Landscaping to paint areas of our house that were peeling. Now, about 9 months later, the same areas are peeling again. I talked with ****, the owner of Pro Lawn & Landscaping and he said he does not guarantee his work and would charge if he would paint it again. Obviously, the area was not primed or it would have held the paint. He was not willing to work with me in any way. I would not ever hire him again for any job nor would I recommend him to anyone. I will now have to have someone else do the job correctly and the money I paid to **** is lost money.
Desired Settlement: I would like the money refunded that I paid to **** ****** for this job.
Business Response: I touched up Mrs ********* home approximately one year ago, and advised to paint the entire trim. Unfortunately she chose not to, when she called and asked for me to repaint the spots I painted she mentioned that her home had got hit by a bad hail storm a few months ago and the roof and trim were being replaced. I explained I could not guarantee the paint work due to that. It's been too long and her home got hit with hail.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|11/15/2011||Problems with Product/Service|