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BBB Accredited Business since
Phone: (970) 691-6899 Fax: (970) 282-1784 902 W Drake Rd Unit 7, Fort Collins, CO 80526
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A BBB Accredited Business since
BBB has determined that Cloud 9 Kitchen Design LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Cloud 9 Kitchen Design LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Ray Rowden, President
Kitchen and Bath Designers Home Improvements Bathroom Remodeling Cabinet Equipment & Supplies Baths - Equipment & Supplies Cabinet Stores Counter Top Suppliers Cabinet Hardware Stores Home Kitchen Cabinetry Equipment Suppliers Baths Kitchen and Bath Remodelers Kitchen Remodeling
Alternate Business NamesCloud Nine Kitchen Design LLC
Products & Services
kitchen deesign, kitchen remodeling, bath remodeling, cabinets
902 W Drake Rd Unit 7
Fort Collins, CO 80526 (970) 691-6899 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: In June 2015 we paid for kitchen cabinets. Upon delivery, four of the cabinet doors were the wrong size and the spacer for the dishwasher was completely wrong finish. Ray has never returned our calls, but when caught has assured us that our order will be completed correctly. 13 months later, we have not received the proper parts. We would like to be able to finish our kitchen, but are afraid if we went to a different manufacturer the finish would not match. The ideal solution would be for the items to be delivered as promised and paid for.
Desired Settlement: We would like to have the correct items which were ordered and paid for delivered.
Business Response: Resolution in progress. I have been in touch with *** and the Panel has been delivered and correct door sizes are on order.
Better Business Bureau: