3 of 3 images | See All Images >>
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Uctuk LLC sells specialty jewelery within the US and abroad.
Request a Quote
A BBB Accredited Business since
BBB has determined that Uctuk LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Uctuk LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMs. Tami Uctuk, Owner Mr. Ridvan Uctuk, Owner
Refund and Exchange PolicyAll gold and silver jewelry carry a 30 day return. Platinum rings must be returned within 15 days. If you are not completely satisfied with your purchase return it and receive refund 100% of the purchase price for your item(s), sorry priority or express shipping is non-refundable.
Alternate Business NamespuzzleRING
Products & Services
Claddagh Rings, Puzzle Rings, Rolling Rings, Celtic Jewelry, Tara's Diary Beads, Engagement Rings and more unique pieces.
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (888) 278-9953(Phone)
- (970) 493-2104(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: The company sent tracking info for a package that should have been received three days prior to this complaint, when the package was traced by the USPS, they had no record of it being dropped off. When I let the company know, they blamed the postal service and would not accept any responsibility and refused to upgrade shipping despite their error(per the owner according to the staff member I spoke to). Hopefully the product is worth the hassle, I will certainly not be doing business with a company such as this that has so little concern for customer satisfaction.
Desired Settlement: Hopefully the product will get to my girlfriend. My hopes are not very high considering the shoddy effort to resolve this issue.
I do apologize for the hassle Mr. S. encountered ordering from our company. The order was placed on 12/21/2013 and we shipped it on 12/23/2013. According to USPS it never left the Fort Collins local post office.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: We (myself and **** ******...not sure which name it was under, but the credit card is in my name) ordered two rings off of their website. I received them and they were not true to size, nor were they what I expected. I expected them to be shiny...both of them were dull...kinda foggy. I put them back in their box, with the return slip for each and called the number for the company. I explained that I was going to be returning them...literally the same day, within in 10 minutes of getting them. I asked if I needed to do anything special when sending them and I was told no. I brought them to the Post Office and sent them off. I emailed the Company to let them know that I was very unhappy and that I had sent them back-they still had not received them. I had waited and emailed several more times, including today and they still have not received them, yet of course they have my money. I am VERY upset. I no longer want a refund, I would just like the correct sizes (I would provide them) sent out to me, to replace what I have already PAID for. They are VERY unemphatic to my situation and don't seem to care, since they have my money. This is NOT a good way to gain or retain customers and I am VERY upset. I was going to be purchasing Christmas presants for my entire family from this website (I was going to get everyone a matching ring) but now I don't at all feel comfortable. I am REALLY upset and I either want my rings mailed out (replacements) or I want the money returned on my card. It's NOT fair, they have my hard earned money and I literally have neither (money or rings).
Desired Settlement: I would either like a refund or a replacement. It's NOT fair that they have my money (which was taken out of my bank IMMEDIATELY after making my purchase) and I have nothing. This is not fair!
On November 13, 2013 we receive the order for the two rings (see attached invoice) on November 14, 2013 we shipped them out. On November 25,2013 a feedback was left on the website stating "When I got the Rings, neither of them were true to size. My girlfriend and I both have several rings, all distention makers and looks, and the Rings are all the same size. A 9 for her and 10 for me. But these rings seem to run half a size short. Also neither of us are happy with the size of the ring...meaning the thickness. I called and spoke with a rep who told us these rings area very thick and heavy band... that they were more men's rings. When we got them, they are the same thickness as any other ring have. I have returned them, at the advice if the rep and let her know which ones I'm wanting instead and all have not received any replacements. I am very upset because now I have been charged for rings that I don't even have."
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.