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BBB Accredited Business since
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Retail Store specializing in Southwestern Art . We are your online source for Native American jewelry, American Indian jewelry, Kokopelli, Navajo jewelry, Southwestern jewelry, Native American pottery, Southwestern pottery, sand paintings, Zuni art and more. Much of our merchandise is handmade by American Indians, primarily of the Navajo, Hopi, and Zuni tribes. But other tribes such as Santa Domingo, Santa Clara, Acomo, and Cherokee are also represented.
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A BBB Accredited Business since
BBB has determined that Santa Fe Craftsman meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Santa Fe Craftsman include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMrs. Dianna Criswell, Marketing Manager Mr. Robert Criswell, Owner
Retail Jewelers Pottery Stores Shoe Retailers Souvenir Shops Online Shopping Sites Art Supplies Collectible Stores Gift Shops Home Accessories Home Decor, Accessories & Gifts - Online Retailer Hat Stores
Products & Services
Santa Fe Craftsman offers the following product(s): Call of the Wolves, Moccasins, Native American Art, Painted Ponies, Santa Fe Art , Santa Fe Jewelry, Southwestern Art, Turquoise, Wolf Statues
Refund and Exchange PolicyExchange or store credit only
Service AreaFort Collins
118 N College Ave
Fort Collins, CO 80524 (970) 224-1415 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (970) 484-0445 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My fianc recently purchased me two items from Santa Fe Craftsman. Upon checkout he asked the sales associate if he could have gift receipts with his purchases because he wasn't sure I would like the items. The sales woman replied "Sorry, we only have regular receipts." He was never told of their "No Refund" policy at time of purchase. He gave me the items and I was not happy with the quality of one of the items (not to mention it was $15 more from Santa Fe Craftsman then it was online). He promptly checked the website for Santa Fe Craftsman and it says: "Customer Satisfaction is Our Mission! If you are unsatisfied with your purchase for any reason, simply return the item in the original condition and packaging along with the receipt for a full refund within 30 days. We will replace the item or credit your credit card for the amount of the purchase, less any shipping charges. The original shipping charges are not refundable. However, if we make an error that causes additional shipping charges, we will pay the charges. The returned item must be in its original condition (new and unworn)." Since I had not worn the item, it still had it's original tags and we had the receipt we went to the location in Fort Collins to make a return. Upon entry we were treated poorly by one of their employees. When my fianc went to the checkout he was greeted by the same sales woman who sold him the items. He said that I did not like the one of the two items he purchased and he wanted to return it. It was then that he was told the return policy: No refunds, exchange only. He was very upset however held his composure. After he debated that online it said we could return it for our money back he was told "that is only for online purchases only." This is not stated on their website anywhere. All we want is out money back for the item because their return policy was NOT made clear, even when my fianc asked about it!
Desired Settlement: We would like the full cash refund from our purchase. We currently have the money on gift card that we have no intentions of using, and would like to return the gift card to get the original amount in the same form of payment back. The item was already returned unused with tags and original receipt.
Thank you for the opportunity to respond to the complaint filed by ********* ******. Ms. ****** is correct that Santa Fe Craftsman's return policy is exchange or store credit only, no refunds. This policy is posted prominently on the cash register next to the amount display and the wall behind the cash register station clearly visible to customers. The policy is repeated in writing on the cash register receipts which Ms. ******'s fianc (sic) received.