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BBB Accredited Business since
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This lodge provides cable TV, fireplaces, indoor heated pool, jacuzzi The entire lodge and all units were newly remodeled in 2011, charcoal grills and gas grill available, 2 blocks to downtown, 20 of 37 are riverfront rooms.
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A BBB Accredited Business since
BBB has determined that Murphy's River Lodge meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Murphy's River Lodge include:
- Length of time business has been operating
Factors that raised the rating for Murphy's River Lodge include:
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Business ManagementMr. Patrick Murphy, Owner
Refund and Exchange PolicyMurphy's River Lodge Policies: Cancellation Policy: If you cancel 7 or more days prior to your arrival, there is a $20.00 cancellation fee-PER ROOM- If you cancel less than 7 days prior to your arrival, you forfeit your deposit. Deposit Policy: We require a deposit of the first night's room charges. This amount will be charged on your credit card at the time of reservation. The balance of your reservation total will be due in full upon arrival. We accept Cash, Visa and MasterCard ONLY. No personal checks will be accepted. Room keys will be issued at time of check-in. Your credit card will be charged $25.00 for each key not returned upon checkout. No Show Policy: Guest is responsible for all day(s) reserved and the credit card used for the deposit will be charged accordingly. NO REFUNDS on early departures. Minimum night stays may be required at some times, please call for details. Check In time is 4:00 p.m. Check Out time is by 11:00 a.m. Guests checking out after 11:00 a.m. without management approval will be charged another full days room rate plus tax. Check in time is from 4:00 to 8:00 p.m. If you will be arriving later than 8:00 p.m. please call our office for late arrival instructions! We have 8 Pet Friendly units. They are available only upon request. Guest must make request for a Pet Friendly unit at time of booking. Pet friendly rooms available for additional fee per pet. ALL pets required to be in a crate when left unattended. NO PETS will be allowed in non-pet friendly units. Guest's credit card will be charged a $250.00 cleaning fee if they have a pet in a non-pet friendly unit. NO SMOKING of any substance "including medical marijuana" is permitted inside any unit or other building on our property. Guest's credit card will be charged a $250.00 cleaning/sanitizing fee if their unit has been smoked in. Units with a fireplace are only allowed to burn Dura-flame logs. Logs are available for purchase in the office for $5.00 each. If natural wood is burned in any fireplace, fees may be charged upon check out. Gift Certificates, Vouchers or Discount Coupons must be presented at time of check in. Daily housekeeping must be requested by hanging the "Maid Service Please" card on the outside door knob. If card is not placed by 12:00 p.m., you will not receive housekeeping service. If you do not want daily housekeeping, please hang the "Do Not Disturb" card on the outside door knob. Revisions Policy: A $20 processing fee will apply to any date and/or room changes made after a reservation has been confirmed with a deposit. All our rooms have a capacity limit. Fee will apply after reaching capacity for that room type. Children under 12 are free (up to 2- children per reservation/room type) . Room Capacity: There is a $15.00 fee per person over allotted room capacity. Roll-always are available for a $10.00 fee.
Service AreaEstes Park, CO
Products & Services
We offer complimentary continental breakfast each day, complimentary wireless internet access, new Sealy Pillow Top Plush mattresses, as well as refrigerators, microwaves, flat screen TV's and DVD players in every room.
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (970) 480-5083 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.