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BBB Accredited Business since

Murphy's River Lodge

Phone: (970) 480-5081 View Additional Phone Numbers 481 W Elkhorn Ave, Estes Park, CO 80517 http://www.murphysriverlodge.com

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Description

This lodge provides cable TV, fireplaces, indoor heated pool, jacuzzi The entire lodge and all units were newly remodeled in 2011, charcoal grills and gas grill available, 2 blocks to downtown, 20 of 37 are riverfront rooms.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Murphy's River Lodge meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Murphy's River Lodge include:

  • Length of time business has been operating

Factors that raised the rating for Murphy's River Lodge include:

  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Murphy's River Lodge
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 30, 2011 Business started: 07/20/2010 Business started locally: 07/20/2010
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
http://www.colorado.gov/oed/industry-license/

Type of Entity

Sole Proprietorship

Business Management
Mr. Patrick Murphy, Owner
Contact Information
Principal: Mr. Patrick Murphy, Owner
Business Category

Hotels

Refund and Exchange Policy
Murphy's River Lodge Policies: Cancellation Policy: If you cancel 7 or more days prior to your arrival, there is a $20.00 cancellation fee-PER ROOM- If you cancel less than 7 days prior to your arrival, you forfeit your deposit. Deposit Policy: We require a deposit of the first night's room charges. This amount will be charged on your credit card at the time of reservation. The balance of your reservation total will be due in full upon arrival. We accept Cash, Visa and MasterCard ONLY. No personal checks will be accepted. Room keys will be issued at time of check-in. Your credit card will be charged $25.00 for each key not returned upon checkout. No Show Policy: Guest is responsible for all day(s) reserved and the credit card used for the deposit will be charged accordingly. NO REFUNDS on early departures. Minimum night stays may be required at some times, please call for details. Check In time is 4:00 p.m. Check Out time is by 11:00 a.m. Guests checking out after 11:00 a.m. without management approval will be charged another full days room rate plus tax. Check in time is from 4:00 to 8:00 p.m. If you will be arriving later than 8:00 p.m. please call our office for late arrival instructions! We have 8 Pet Friendly units. They are available only upon request. Guest must make request for a Pet Friendly unit at time of booking. Pet friendly rooms available for additional fee per pet. ALL pets required to be in a crate when left unattended. NO PETS will be allowed in non-pet friendly units. Guest's credit card will be charged a $250.00 cleaning fee if they have a pet in a non-pet friendly unit. NO SMOKING of any substance "including medical marijuana" is permitted inside any unit or other building on our property. Guest's credit card will be charged a $250.00 cleaning/sanitizing fee if their unit has been smoked in. Units with a fireplace are only allowed to burn Dura-flame logs. Logs are available for purchase in the office for $5.00 each. If natural wood is burned in any fireplace, fees may be charged upon check out. Gift Certificates, Vouchers or Discount Coupons must be presented at time of check in. Daily housekeeping must be requested by hanging the "Maid Service Please" card on the outside door knob. If card is not placed by 12:00 p.m., you will not receive housekeeping service. If you do not want daily housekeeping, please hang the "Do Not Disturb" card on the outside door knob. Revisions Policy: A $20 processing fee will apply to any date and/or room changes made after a reservation has been confirmed with a deposit. All our rooms have a capacity limit. Fee will apply after reaching capacity for that room type. Children under 12 are free (up to 2- children per reservation/room type) . Room Capacity: There is a $15.00 fee per person over allotted room capacity. Roll-always are available for a $10.00 fee.
Service Area
Estes Park, CO
Products & Services

We offer complimentary continental breakfast each day, complimentary wireless internet access, new Sealy Pillow Top Plush mattresses, as well as refrigerators, microwaves, flat screen TV's and DVD players in every room.


Additional Locations

  • 481 W Elkhorn Ave

    Estes Park, CO 80517 (970) 480-5081

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Additional Phone Numbers

  • (970) 480-5083 (Fax)
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