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BBB Accredited Business since
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5 Star Home Improvement can help you with all of your home improvement needs, including roofing, siding, seamless gutters, replacement windows, insulation, decks, fences, carports, patio covers. They do blower door testing and air sealing to help you save energy.
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A BBB Accredited Business since
BBB has determined that 5 Star Home Improvement Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for 5 Star Home Improvement Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Darcey Gunn, President
Home Improvements Insulation Contractors Roofers Roofing Consultants Window Installation Companies Window Companies Window Repair Companies Hauling & Clean Up Services Gutter & Downspouts Suppliers
Service AreaNorthern Colorado & Southern Wyoming
Alternate Business Names5 Star Hauling 5 Star Roofing Co LLC Window Depot USA of Northern Colorado Window Depot USA of Southern Wyoming
Products & Services
Roofing Roof Repairs Insulation Air Sealing Replacement Windows Siding Seamless Gutters Leaf Protection Painting Kitchens & Baths Decks & Fences Insurance Claims Assistance Energy consulting for your roof, ceilings, windows, walls, and crawl space Energy Savings Evaluations
Industry TipsTips for Hiring Roofing Contractors
1350 W 8th St
Loveland, CO 80537 (970) 663-3305 (303) 651-3305 (307) 634-3305 (970) 663-0110 (970) 669-3305 (307) 433-8888 (303) 485-7482 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
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Additional Phone Numbers
- (303) 485-7482(Phone)
- (303) 651-3305(Phone)
- (307) 433-8888(Phone)
- (307) 634-3305(Phone)
- (970) 663-0110(Phone)
- (970) 669-3305(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I filed complaint ******** on 6/8/2014. I received an email 6/24/2014 informing me: "We regret to inform you that BBB® cannot process your complaint. The case was reviewed by one of our Dispute Resolution Counselors. Based on not hearing from you, it appears that you need to file a complaint regarding your concerns with **** *****." Until the above mentioned message, I had not received any emails from BBB or the company regarding the complaint. Hence, I did not know that BBB was expecting to hear from me before closing the complaint. The issue remains unresolved. I repeat the essence of the original complaint below, but note first that in the company response to complaint ********, company owner ***** **** replies that I am not his customer, I am **** *****'s customer. Mr. **** is being disingenuous. His company installed the windows. As noted in the original complaint, they did the damage to the house. They have told me several times that they would resolve the problems, but the problems remain, in spite of repeated contacts I have had with his company. The key points of my complaint are that Mr. ****** company, under contract with **** *****, installed windows in our house on April 16 and 17, 2014. At that time, the job was left unfinished and interior and exterior damage to the house was done during the installation. One window was damaged in shipment. Mr. ****** installer indicated he would re-order the window sash. Mr. ****** installers have repeatedly failed to complete the installation. I have now taken four days off work to meet employees of Mr. ****** company at my house as they continue to do partial repairs (not counting the original planned 2-day installation in April). It is now April 25. The installation is incomplete. Mr. ****** company has repeatedly scheduled repairs with me, for which I have taken days off work, and each time has failed to complete the promised repairs. The remaining repair, to my knowledge, is replacement of a damaged sash. Mr. **** may rightly claim that **** ***** should send teh sash. I am sure he is as exasperated as I at **** *****'s inability to do this. But, his employees have repeatedly told me that they would order the sash. In any case, final (someday, I hope) arrival of the long missing sash in no way absolves Mr. ****** company of their original poor installation, repeated broken promises, and repeated failure to complete repairs after scheduling appointments with me.
Desired Settlement: Completion of installation. However, the incompetence of the installers so far does not lead me to believe the work is reliable nor that the warranty is believable.
5 Star Home Improvement, Inc is a subcontractor for **** ***** at **** ******** (*****). Mr. ***** is a customer of *****, NOT 5 Star Home Improvement. I have no contract with Mr. *****. He made payments to *****, not to 5 Star. I am only a subcontractor. His warranties, contracts, all paperwork, etc. are with *****.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.