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BBB Accredited Business since

Buckhorn Heating & Air Conditioning

Additional Locations

Phone: (970) 622-0978 Fax: (970) 669-2552 View Additional Phone Numbers 1016 S Lincoln Ave, Loveland, CO 80537 http://www.buckhornheating.com

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Description

This business is a full service heating and air conditioning contractor. RESIDENTIAL, LIGHT COMMERCIAL AND NEW INSTALLATION.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Buckhorn Heating & Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Buckhorn Heating & Air Conditioning include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Buckhorn Heating & Air Conditioning
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: January 26, 2012 Business started: 03/01/1997 Business started locally: 03/01/1997 Business incorporated: 06/17/2011 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
http://www.colorado.gov/oed/industry-license/

Type of Entity

Partnership

Business Management
Mr. Abner Brantley, Owner Mr. Craig Brantley, Co-Owner
Contact Information
Principal: Mr. Abner Brantley, Owner
Customer Contact: Mr. Craig Brantley, Co-Owner
Business Category

Heating Air Conditioning Geo Thermal Heating and Cooling Companies Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Sheet Metal Companies Thermostats Filters Air & Gas Cleaning Water Heaters - Dealers Water Heater - Tankless Air Conditioning Repair Air Conditioning Systems - Cleaning Heater Cleaning Repair Services Air Purifying & Cleaning Systems & Equipment Boiler Dealers Boiler Part Suppliers Humidifier Suppliers Furnace Sales and Repair Services Air Conditioning Contractors & Systems Boiler Repair Cleaning Companies Heat Pumps Heating Contractors

Refund and Exchange Policy
ONE YEAR WARRANTY ON LABOR. PARTS WARRANTY DEPENDS ON MANUFACTURE. USUALLY 1 YR TO 5 YRS. TO ORIGINAL OWNER.
Service Area
Northern Colorado
Alternate Business Names
Brantley HVAC LLC
Business Management

Abner Brantley purchased Buckhorn Heating & Air Conditioning in June 2011; the business was originally established in January 1994.

Products & Services

furnaces, air conditioners, and boilers with new construction, light industrial and residences

Industry Tips
HVAC Contractors : Hot & Cold Tips

Additional Locations

  • 1016 S Lincoln Ave

    Loveland, CO 80537 (970) 622-0978 (970) 207-1153

  • PO Box 7892

    Loveland, CO 80537

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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Additional Phone Numbers

  • (970) 207-1153(Phone)
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Complaint Detail(s)

12/16/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called Buckhorn heating and air when the heat had gone out on my rental house. ***** came to inspect the furnace and told us we needed a new valve. He ordered the part and returned the next day to install the part. After 48 hours the heat was not working again. We called Buckhorn back and left a message because it was a Sunday. They returned the phone call Monday and set up an appointment to come by at 4pm that day. ***** did not show up at 4 and our tenant communicated with ***** and he said he would be there at 6. By 6:30pm no one had arrived. My tenant was very upset about them not showing up and about the house being freezing cold. She had called ***** multiple times as did we, desperately trying to get a hold of someone that could help us. When there was no answer we were forced to call another company to come out that night. When the other company came they said that the average furnace lasts 10 to 15 years and that ours was 19 years old. They also said that there were several problems with the furnace including the control panel that was melted! They said that no one should have ever attempted to fix this because of all the issues and that we needed a new furnace. We told them to go ahead and get us a new furnace. We figured we would hear back from ***** on Tuesday since we had called so many times. We never heard a word from him. On Thursday we received a bill for $422 from Buckhorn heating and air that was for the valve they replaced. I was very upset with the bill since the replaced valve did not fix our furnace. I was also upset because ***** did not show up to the appointment he had scheduled. I called to discuss the fact that they did not fix my furnace and that they didn't show up and in turn I did not feel that I owed them the full amount. The owner, who I believe to be ******* dad, was immediately yelling at me. He said that I did not give him the chance to fix the valve since I had bought a new furnace. I explained that I had called multiple times, left several messages and that ***** did not show up and so I was forced to buy a furnace. He then talked in circles continuing to blame me for buying a new furnace. There was absolutely not reasoning or negotiating with him. I told my wife of the terrible interaction I had with the owner, she figured she would just call and calmly ask for a better explanation. After all no one wants to pay for a service that was not done properly. He again was extremely rude to my wife. His story also started to change. He had told me we didn't give him a chance to fix it and he told her that he had no missed phone calls or messages from us, that no one had talked to us and that we were not even scheduled on the books. She tried to explain that we had left messages for ***** and he called and scheduled an appointment so the business phone wouldn't have record of our calls but ***** did. He again would not even listen and said it was not true, all the while yelling that he would send us to collections. She asked him if they stood behind there work and he said no. Wow, I definitely do not want to business with anyone that doesn't stand behind their work. He said that he didn't know what we had done to the furnace valve in those 48 hours but it was our fault. She tried to explain that our furnace is in crawl space and therefore we would never go down there so he again he started yelling. I just don't understand how people can run a business with this poor of customer service and provide such bad service in general.

Desired Settlement: Lessened bill.

Business Response:

Mr. **** ****,

I sincerely apologize if there were missed calls that were not returned. It is not our business practice to ignore customers and I honestly have no record of missed calls. Regarding the missed appointments, I have dealt with the individual responsible. No need to get into details- lets just say we have personnel changes. Regarding repair  to the furnace and "melted controls". Had we found melted controls we never would have attempted any repair as it would have ignored a fire and safety hazard. One detail that I can't ignore is that the control board is in a separate compartment than the burners and gas valve. The Blower compartment houses your control board. A melted control board would have meant that a fire would have been present in the blower compartment. Had this in fact been the case, your house would have been on fire. I find it very suspicious and frankly I don't believe it was melted. Again, we never would have been inclined to  service a furnace in this condition. I will be happy to reduce the bill as you have requested by the amount of $170.00 in effort to assure you that Buckhorn Heating & Air Conditioning, Inc. does stand behind our work.
Please feel free to contact me directly.
My cell phone # is **************

Sincerely,

***** ********

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,

**** ****