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In Northern Colorado and Wyoming

BBB Accredited Business since

Burris Company Inc.

Phone: (888) 228-7747 920 54th Ave suite 200, Greeley, CO 80634

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American manufacturer of precision optics and accessories including gun scopes, spotting scopes, range finders, laser scopes, binoculars and more.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Burris Company Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Burris Company Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Burris Company Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 22, 2003 Business started: 01/01/1972 in CO Business started locally: 01/01/1972 Business incorporated: 07/24/1978 in CO
Type of Entity


Business Management
Mr. Dale Pratt, General Manager Mr. Mike Kinnison, Controller Mr. Josh Lawley, Customer Service
Contact Information
Customer Contact: Mr. Josh Lawley, Customer Service
Principal: Mr. Dale Pratt, General Manager
Business Category

Gun sights, Scopes & Mounts Wholesale Optical Goods Manufacturers Hunting & Fishing Services Binocular Suppliers

Products & Services

Burris Company Inc. sells the following brand(s): Burris and Steiner

Service Area
Alternate Business Names
Burris Optics

Additional Locations


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  • Guarantee or Warranty

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Complaint Detail(s)

3/18/2014 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: I sent two different scopes to them in one package to be repaired. They sent one back and now are saying they didn't receive the second one and I need to prove I sent it. I explained they were in the same package together and now I can't get any responses from them. I sent an email on 02/26/14, received read receipts but still cannot get a response from them.

Desired Settlement: Either replace the missing scope or send me mine back (REPAIRED)

Business Response: Dear Mr. ****,

Please understand our position on this issue. We were unable to locate your product and do not find it on our detailed receipt logs. You cannot confirm the shipment of the product ant it was not with the other scope sent in. However, we do wish to keep you as a customer and will be sending you a replacement unit for the unreceived product.

Best Regards,

Burris Company.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

12/29/2011 Problems with Product/Service
12/26/2011 Problems with Product/Service