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The Garlic Store

Phone: (970) 223-0028 View Additional Phone Numbers 5313 Mail Creek Ln, Fort Collins, CO 80525 http://www.thegarlicstore.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The Garlic Store include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Garlic Store
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 21, 2006 Business started: 01/01/1983 Business started locally: 01/01/1983 Business incorporated: 08/01/2006 in CO
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Craig Fowler, Manager/Owner Ms. Debbie Fowler, Owner
Contact Information
Principal: Mr. Craig Fowler, Manager/Owner
Business Category

Gourmet Shops Food Products Gift Basket Shops Gift Shops


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    5313 Mail Creek Ln

    Fort Collins, CO 80525 (970) 223-0028 (800) 854-7219

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/4/2013 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: Did not receive items and lack of customer service Placed an order for the following on March 31, 2013: Cart Items SKU Qty Item Price Item Total Certified Organic Flowerpot Garlic 4456 1 $4.95 USD $4.95 USD Spring Baby Garlic Planting Cloves 4455 1 $4.95 USD $4.95 USD Subtotal: $9.90 USD Shipping: $6.60 USD Grand Total: $16.50 USD order ID #7691 was charged for the order, but did not receive the items. I followed up with multiple emails concerning the order and have yet to hear from the company.

Desired Settlement: I would like a refund for the entire order.

Business Response: Business Response /* (1000, 11, 2013/07/02) */ Customer was emailed and fully refunded on her credit card on May 26th, 2013