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BBB Accredited Business since
Phone: (970) 797-0435 Fax: (970) 493-2365 309 S Summit View Dr Unit 16, Fort Collins, CO 80524 View Additional Email Addresses View Additional Web Addresses
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This is a full service gold and silver buyer, refiner and wholesale/retail jewelry seller.
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A BBB Accredited Business since
BBB has determined that Prospector's Gold & Gems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Prospector's Gold & Gems include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMr. David Emslie, Owner
Gold, Silver & Platinum Dealers Gold Buyers Retail Jewelers Jewelry Repair Stores Jewelers - Wholesale Precious Metal Smelters and Refiners Coin Dealers, Supplies
Alternate Business NamesDe Mokume
Industry TipsResearch Imperative if Investing in Gold Tips for Investing in Collectible Coins What You Need to Know about Silver/Gold Investments
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
309 S Summit View Dr Unit 16
Fort Collins, CO 80524 (970) 797-0435 Directions
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BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I sent over 10 oz's of gold concentrates in two shipments from sluice dredging on a South ***** beach,I was told by Stacey,David was refining it.After not receiving any news for two weeks,I finally reach David and he tells me my shipments didn't have any value because he never heard of "Gold in *****",I told David I had sent beach gold concentrates from dredging,he remained crooked and hung up on me!Twice!.....Is it not a proven fact that the oceans contain about 90percent of the world's gold?David never said a thing about returning my shipments..just like he received them!
Desired Settlement: Return shipments
Business Response: This individual send us some sand that contained sand and mica aka fools gold. I get occasional people who dream big and feel wishful thinking and bull headedness will make them rich beyond there dreams. Sadly for the average individual getting such wealth is hard work that requires industrial equipment massive permitted operations. When people find economic deposits we consult and help them. Rather than lead this guy or or charg him money and wast everyone's time I informed the individual that he did not have gold but had fools gold. Upon hearing this from someone who makes there living processing gold for mining companies for over a decade this man started screaming at me. As no amount of calm talk or rational speak would come from someone who would hear nothing but there own voice I had no choice but to hang up and end the abusive screaming I was being subject too. After hanging up he called back again and continued the abusive screaming and I informed him I could not and would not be subjected to such behavior and harassment and hung up again. I did this man a favor. I have taken no payments for service from him and he sent me nothing of value and now my company is being subject to harassment and abuse from this very unpleasant individual. I am happy to provide any more information needed and would appreciate help from the BBB in ending this harassment.
Business Response: As no assays or payment to cover costs of assays was submitted with said samples and when trying to inform this person that there would be a cost to process such samples I was not even given the opportunity to speak on the phone as the yelling and screaming and abusive comments towards me was so bad. I had no choice but to hang up. As well no instructions were given with the samples either or was any indication of what was to be done with them. As *** claimed they came from ***** I attempted to save him time and money as our familiarity with any precious metals from that location is zero. Rather than allowing me to finish my sentence and explain that maybe we were not the best option to help him I was subject to being yelled at in a highly abusive way. Had the customer spent a moment to allow me to finish a sentence rather than dominate a attempted normal conversation by screaming at me. I would not have hung up and sent the samples back at our expense. I would ask that this person please take his business elsewhere as we can not and will not work with individuals who start screaming when we try to help them out with there needs. For our safety we we can not and will not be subject to abusive behavior. And on the same note we can only help paying customers when dealing with unknown material. Otherwise we deal in dore and mixed metal alloys from junior and medium sized mines that provide us with metal bars to purify that are composed of Metals such and gold silver and copper. For clients that have concentrate by the ton we can with payment for an assay and significant quantity of concentrate 100 ton minimum. We can work with a mill and leaching site to exact precious metals. We can't work with samples under one pound and can only work with certified mines that have significant out put. Sadly the individual hobby miner who collects samples of ore even if it is unheard of in vales of say $10000 per ton. This makes a pound worth $5 before processing costs. We just are not economically set up to handle vales in that range and scale. Larger however is our area of expertise.
In this case we received no assay. No 40ICP analysis and no location or description of the mine, no instructions, and no payment. Just sand in evalopes. When we called to address what was going on and made the attempt to explain what we needed and did the abusive screaming started and so did the immediate hang up of the phone. We are sorry we were not given any opportunity to explain how our business works and how we can help individual people become company's and productive producers. The actions we have taken is to hang up on the abusive behavior. Returned the sand. Request this person apologize for the unwarranted outburst and screaming.
Customer Reviews Summary