BBB Logo

Better Business Bureau ®
Start With Trust®
Northern Colorado and Wyoming
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are You the Business Owner of Moffat Paint & Glass?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Moffat Paint & Glass

Phone: (970) 352-6625 Fax: (970) 352-6633 710 12th St, Greeley, CO 80631 http://moffatpaintandglass.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Moffat Paint & Glass meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Moffat Paint & Glass include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Moffat Paint & Glass
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: July 01, 1984 Business started: 05/01/1973 Business started locally: 05/01/1973
Business Management
Mr. Charles Stern, President
Contact Information
Principal: Mr. Charles Stern, President
Business Category

Glass and Window Companies Auto Windshield and Glass Repair Shops Mirror Suppliers Paint Retailers Shower Door Companies Window Companies


Additional Locations

  • 710 12th St

    Greeley, CO 80631 (970) 352-6625

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

12/12/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: I am the property manager for ****** ******** **** ** ************ **. I called Moffat Paint & Glass on 10/4/13 to schedule an appointment to replace panes in 4 windows. The appointment was scheduled for 10/15/13 at 8am, and I was quoted an estimate of $230. The service tech came and installed 1 of the 4 windows and left 1 cut pane of glass. He said he didn't bring the necessary materials and we would hear back from the office to schedule another appointment. After hearing nothing from the company for 10 days, we received a call on 10/25/13 saying that they were not able to come back and finish the installation until 11/8/13. This date was over a month after the original date that we called to schedule the appointment, and was unacceptable for us, as the home needed to be complete so that tenants could move in to it. I called Moffat back immediately and cancelled the appointment. I called another company to finish the job, and they were here within 2 days to complete the work, with the exception of installing the one cut pane. Four days later, on 10/29/13, I received an invoice for Moffat Paint and Glass for $225.30, including all 4 panes of glass (2 of which I did not receive) and installation for all 4 windows. I called and spoke with their billing department, and they refused to send me a corrected invoice. I was told I was lying, and that a lien would be placed on the property if we do not pay. It is 11/13/13, and Moffat does not appear to be considering sending me a corrected invoice. I am being billed for glass and installation of 4 windows, when all that was received was 1 installed window and one cut pane of glass which has not yet been installed.

Desired Settlement: I would like to receive a corrected invoice for the 2 cut panes of glass, and installation of one window only.

Business Response:

Moffat Paint & Glass was contacted by ****** ******* to replace some broken glass in *********** or 10/4/13. At that point in time, we scheduled the installation for 10/15/13 based on the rough sizes and glass types that ****** ******* provided us. Once our technician arrived on 10/15/13, he replaced one pane of glass and was told by the handyman also working on the same mobile home that he had the plastic glass frame and he would finish that particular one if we provided the glass. The other two windows, due to their location, were required to be a safety tempered glass and is required to be custom ordered from a glass plant in Denver. ****** ******* management was notified of this at the time by o ar technician. Once we received the custom order tempered safety glass, we called on 10/ 25/13 to schedule the installation of the remaining 2 pieces. At that time, we were told by ****** ******* that they would like to cancel the remaining and they refused to pay for anything including the work already completed. We sent an invoice with the labor for the First trip and the glass for the 2 on the first trip and the 2 that were custom ordered. We lid not bill any additional labor. The glass company that fixed the last two piece of glass did not install a tempered safety glass which violates local building codes but speeds up the repair process. 

I received a certified letter from ****** ******* postmarked 11/14/13 stating that they would like a revised invoice. This BBB complaint is dated on 11/13/13 which at that time we were still under the impression that ****** ******* was refusing to pay for the work perforn red and custom glass ordered. We will revise the invoice to include 1 piece of glass, t completely installed and the labor for the first trip only. 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved