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A BBB Accredited Business since
BBB has determined that Moffat Paint & Glass meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Moffat Paint & Glass include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Charles Stern, President
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I am the property manager for ****** ******** **** ** ************ **. I called Moffat Paint & Glass on 10/4/13 to schedule an appointment to replace panes in 4 windows. The appointment was scheduled for 10/15/13 at 8am, and I was quoted an estimate of $230. The service tech came and installed 1 of the 4 windows and left 1 cut pane of glass. He said he didn't bring the necessary materials and we would hear back from the office to schedule another appointment. After hearing nothing from the company for 10 days, we received a call on 10/25/13 saying that they were not able to come back and finish the installation until 11/8/13. This date was over a month after the original date that we called to schedule the appointment, and was unacceptable for us, as the home needed to be complete so that tenants could move in to it. I called Moffat back immediately and cancelled the appointment. I called another company to finish the job, and they were here within 2 days to complete the work, with the exception of installing the one cut pane. Four days later, on 10/29/13, I received an invoice for Moffat Paint and Glass for $225.30, including all 4 panes of glass (2 of which I did not receive) and installation for all 4 windows. I called and spoke with their billing department, and they refused to send me a corrected invoice. I was told I was lying, and that a lien would be placed on the property if we do not pay. It is 11/13/13, and Moffat does not appear to be considering sending me a corrected invoice. I am being billed for glass and installation of 4 windows, when all that was received was 1 installed window and one cut pane of glass which has not yet been installed.
Desired Settlement: I would like to receive a corrected invoice for the 2 cut panes of glass, and installation of one window only.
Moffat Paint & Glass was contacted by ****** ******* to replace some broken glass in *********** or 10/4/13. At that point in time, we scheduled the installation for 10/15/13 based on the rough sizes and glass types that ****** ******* provided us. Once our technician arrived on 10/15/13, he replaced one pane of glass and was told by the handyman also working on the same mobile home that he had the plastic glass frame and he would finish that particular one if we provided the glass. The other two windows, due to their location, were required to be a safety tempered glass and is required to be custom ordered from a glass plant in Denver. ****** ******* management was notified of this at the time by o ar technician. Once we received the custom order tempered safety glass, we called on 10/ 25/13 to schedule the installation of the remaining 2 pieces. At that time, we were told by ****** ******* that they would like to cancel the remaining and they refused to pay for anything including the work already completed. We sent an invoice with the labor for the First trip and the glass for the 2 on the first trip and the 2 that were custom ordered. We lid not bill any additional labor. The glass company that fixed the last two piece of glass did not install a tempered safety glass which violates local building codes but speeds up the repair process.
I received a certified letter from ****** ******* postmarked 11/14/13 stating that they would like a revised invoice. This BBB complaint is dated on 11/13/13 which at that time we were still under the impression that ****** ******* was refusing to pay for the work perforn red and custom glass ordered. We will revise the invoice to include 1 piece of glass, t completely installed and the labor for the first trip only.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved