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BBB Accredited Business sinceAdditional Locations
Phone: (970) 945-5037 Fax: (970) 945-8358 325 20th St, Glenwood Springs, CO 81601
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A BBB Accredited Business since
BBB has determined that Elmer Glass Company Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Elmer Glass Company Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMs. Michelle Zwickl, Sec/Treas Mr. Michael Morgan, President
Glass and Window Companies Glass - Repair Window Repair Companies Auto Repair - Windshield, Glass Shops Store Fronts Window Installation Companies Glass - Beveled, Carved, Ornamental Mirror Suppliers Shower Door Companies Windows
Products & Services
Auto Glass, Windshield Repair and Replacement, equipment auto glass replacement and tabletops
325 20th St
Glenwood Springs, CO 81601 Directions
PO Box 1209
Glenwood Springs, CO 81602
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On Wednesday, June 3, my son and I contacted Elmer Glass about the replacement of a back passenger-side window for a ****** ******. We were told to leave the truck at the business on Friday morning, June 5, and that it would be ready that afternoon, We were quoted a price of $185.00. On Friday afternoon, I called and talked with Michelle, again receiving a billed price of $185.00. I paid her with my debit card. Appx. 1 hr. after speaking with Michelle, she called my son's phone and told him that they had ordered the wrong window and that they would receive the glass on Monday, June 8, and that the window would cost considerably more. Late Monday afternoon, I, once again, called to pay for the window, but was told that once again the wrong glass had arrived. Michelle told me that the right glass had been ordered and that she hoped it would arrive on Thursday, June 11. Late Thursday afternoon, I called again and was told by Jan that the glass was in Grand Junction and that they 'hoped' they would have the truck finished sometime on Friday. Her excuse was that this happens when they have to order a "special" type of glass--seriously! This was when I finally lost my patience. There must be a million ****** ****** trucks on the road, and I was previously told that this was the error of Elmer Glass. After hanging up, I Googled the replacement window and was taken to Ebay where I found two such windows for under $80.00 that could be overnighted. On Friday afternoon, June 12th, my son was finally able to pick up the truck. He wrote a check for $350.00. I have used Elmer Glass multiple times over the years, and have always been very satisfied with the product and the service. I called another glass provider during this debacle, but because of my previous experiences, I chose to stay with Elmer Glass believing that they would make things right. I was sadly disappointed.
Desired Settlement: I understand that the company needs to recover the cost of the product. However, I was surprised that after receiving such poor customer service, being quoted the wrong price, and being inconvenienced for an extended period of time, that no compensation was offered.
July 16, 2015