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Loveland Furniture & Decor!

Phone: (970) 461-5790 Fax: (970) 461-5902 125 14th St SE, Loveland, CO 80537 http://www.lovelandfurnituredecor.com

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Description

This business sells furniture for every room with home decor and interior design.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Loveland Furniture & Decor! include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Loveland Furniture & Decor!
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 16, 2007 Business started: 09/01/2001 Business started locally: 09/01/2001 Business incorporated: 07/01/2005 in CO
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Sean Snyder, Owner/Manager Ms. Jerilyn Snyder, Office Manager
Contact Information
Principal: Mr. Sean Snyder, Owner/Manager
Business Category

Furniture Retailers Interior Designers Interior Decorators Interior Designers - Commercial

Alternate Business Names
Snyder LLC

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    125 14th St SE

    Loveland, CO 80537 (970) 461-5790

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Complaint Detail(s)

7/9/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We purchased a dining room table and chairs Dec 7, 2013. Did not receive until Mar 4th. Paid a whopping $ 2400.00. Totally mislead on the quality of this set. Was made to believe it was an oak table. It has metal legs with contact paper. The top is a piece of fake wood around the top creating a rim with pieced together edges. The table will not slide out without 2 people doing it. The chairs were custom upholtered. They look very dirty. Nothing like we looked at. The casters do not roll good. Here is the date order of what has taken place: Dec 7, ordered table and chairs --went into store to check on order on Jan 11 and was promised the table end of January, 2014. I have emails where I have inquired to ****** about the lack of communication. Mar 4 delivered Mar 10 I asked for a refund right after it was delivered. Mar 10 ****** said they would replace the table and ordered it. May 5 ****** sent mail saying it was shipping by the end of May. June 10, no communications so ******* called and ****** said we would have to wait until June 12 to talk with ****. No call so ******* called **** on June 12. At this time he informed is there is no table. Something with the manufacturer. All this time and not letting us know. Almost 7 months of this. I have to tell you how it is a medical issue. My husband has esophageal cancer and let me tell you this has been very hard on him. We are both on Social Security and can hardly afford this disappointment. We decided to spend extra money to make sure he has a comfortable place to sit, thus the $2400.00. We thought we would give the local store the business instead of the big company like Oak Express. What a mistake. From the day we ordered (Dec 7,2013) we have had to do all the communication. They have totally ignored us.

Business Response: Hello:  The owner has been in contact with above.  They will let you know the outcome when it has been resolved.
Thank you.
Loveland Furniture and Decor

Consumer Response: Complaint: ********

I am rejecting this response because: Loveland Furniture has not done one thing they have promised in 6 plus months.  We have no faith they will follow up on any of this.  

Regards,

******* *******

Business Response: Loveland Furniture had done everything they said they would do.  We kept in contact, we ordered a new table and have acted polite and respectful.  Some things are out of our control (like the company going out of business).  We have made every effort to satisfy the customer.  
Thank you.
Loveland Furniture and Decor

Consumer Response: Complaint: ********

I am rejecting this response because:  We were totally unsatisfied long before the company went out of business.  The customer service was horrible to say the least.  Where is our replacemnent table?  What do we do with all the defects on the table, chairs etc?  Do we just have to absorb the 2400.00?  Totally unfair!!!

Regards,

******* *******

Business Response: The ******** were fully aware and was informed about every aspect of the time line.  They even signed and initialed the invoice stating the terms of the time line as well as the terms of the sale.  It also states on the invoice that Loveland Furniture and Decor does not guarantee shipping time.  We do not have the control over when a product will arrive to us.  We base our shipping time off of past history with the manufacturer and in most cases it is correct.  The ******** were not in any way deceived regarding the time line or the quality of the product.  At time of purchase we had the exact same set on the showroom floor, just a different size.  They were able to touch, feel and see every aspect of the product, including the laminate top, wood edging, color and quality.  They also were able to sit in the chairs for the fit, comfort and style.  The fabric that they choose was on the same chair that they sat in and there were four of them on the showroom floor.  When the product was delivered there was a defect in the base pole ONLY of the table and we offered to order a new table (not just the pole) which we did.  Unfortunately the manufacturer went out of business and we are not going to receive a full table. Their complaint about the chairs is the fabric, there is absolutely nothing wrong with the fabric, as stated above they saw the exact fabric on the showroom floor (exactly as they ordered).  As stated before Loveland Furniture and Decor did everything according to the terms of the invoice and above.  Loveland Furniture had done everything they said they would do.  We kept in contact, we ordered a new table and have acted polite and respectful.  Some things are out of our control (like the company going out of business).  We have made every effort to satisfy the customer.  
Thank you.
Loveland Furniture and Decor

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

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